Kaplan University
2.5 of 5 158 reviews
www.kaplan.edu Davenport, IA 150 to 499 Employees

Kaplan University Reviews

Updated Jun 18, 2014

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2.5 158 reviews

                             

30% Approve of the CEO

Kaplan University CEO Gregory Marino

Gregory Marino

(54 ratings)

28% of employees recommend this company to a friend
158 Employee Reviews
in

Review Highlights

Pros:
  • "Pay is good and usually schedules floating holidays around major holidays to allow employees more time off"
    in 7 reviews
  • "Great training to keep skill set sharp, good benefits and great co-workers"
    in 11 reviews
Cons:
  • "This is a high pressure sales job"
    in 5 reviews
  • "They watch your every move and they are a sales job"
    in 6 reviews
  • Show more review highlights

Reviews

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    • No Opinion of CEO

     

    Disorganized

    Adjunct Instructor (Former Employee)
    Des Moines, IA

    ProsIt was an alright job for part-time, the students were fun (some more than others)

    ConsPoor training, I did not get access to the grading system until mid-term. I was forced to use tests from another instructor and I did not receive them until moments before the test was to start.

    Advice to Senior Managementunderstand that your adjunct instructors have other jobs and don't waste their time with unnecessary disorganization.

    No, I would not recommend this company to a friend

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    Avoid working for Kaplan University at all costs!!!

    Military Admissions Advisor (Former Employee)
    Orlando, FL

    ProsThe people that you work with on your team, the people on your level, not the high and mighty managers.

    ConsThe management, from Associate Directors all the way up the chain, it seems that the management team has zero idea of how to treat their employees with respect. They focus only on numbers and treat people like expendable trash. The strange thing is that the high paid managers are not held accountable for sales numbers, only the advisors are, and are given three strikes and then they are out, literally.

    Advice to Senior ManagementBiggest piece of advice is to learn how to manage properly, perhaps attend a real management training class where you can learn how to be a proper manager, and actually earn all of the money that Kaplan pays you.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Kaplan University, you do not want to work here

    Financial Aid Specialist (Former Employee)
    Fort Lauderdale, FL

    ProsYou get a paycheck and that's about it. Some of your co-workers are nice. Convenient location in Cypress Creek but parking is horrendous.

    ConsBenefits are just okay. Leadership is awful, they want you to basically be a robot without any feelings or emotions, blindly lead the students into thinking this a great opportunity, when it is not. No real room for advancement, extremely high turnover except for mid management, which is mostly the problem.

    Advice to Senior ManagementYour mid level management needs to be open to employee ideas and to have more flexibility in dealing with work issues and the over all work enviorment

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Backwards

    Anonymous Employee (Former Employee)

    ProsThe company provides excellent health benefits. They also provide free education to employees. Also, several certification classes are offered for free. The company contributes to 401k and provides free life insurance.

    ConsManagement is corrupt,greedy, and self-serving creating an environment that is not conducive helping the students and most certainly not conducive to a healthy work environment. It is quite apparent that this company has a use, abuse, and move on to the next policy which you can see through the treatment of employees as well as students.

    Advice to Senior ManagementListen to good employees as opposed to those who play the political game.

    No, I would not recommend this company to a friend

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    Kaplan is why teachers quit teaching

    Adjunct Professor (Former Employee)
    Greenbelt, MD

    ProsI would like to say Kaplan provides students the ability to learn a profession and skills to advance in the real world... For a select few, it does.
    There are teachers there who genuinely care for their work and their students.

    ConsThe school didnt provide the materials needed for class.
    The school admitted students who could not afford to attend.
    The school admitted students who were uneducated - they could barely do basic math, read or write.
    The school admitted students who did not want to be there - I had students that were ordered to attend by a court.
    The school hired teachers who were not qualified to teach the subjects they were teaching.
    The school required teachers to do hours of unpaid work per day.
    The list goes on and on...

    Advice to Senior ManagementListen to your staff!

    No, I would not recommend this company to a friend

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    Micromanage you all the way

    Admissions Advisor (Former Employee)

    ProsHave potential to make good income

    ConsThey watch your every move and they are a sales job

    Advice to Senior ManagementGet off your made up high horses

    No, I would not recommend this company to a friend

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    Horrible

    Student Coordinator (Current Employee)
    Fort Lauderdale, FL

    ProsThere are no pros for working at this establishment.

    ConsEnvironment, Training, atmosphere and management.

    Advice to Senior ManagementBe more involved.

    No, I would not recommend this company to a friend

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    Horrible culture.

    Director (Former Employee)
    Fort Lauderdale, FL

    ProsHaving worked at Kaplan makes me appreciate how much better other companies are to work for. The experience made my skin so thick, I can take anything.

    ConsOverall, most of the employees are negative, miserable, unpleasant, and unapproachable. The handful of employees who don't fit into this category only stay there because they feel trapped, since management continually reminds people that they should "be grateful that they have a job". The overall culture is one where everyone is out for themselves and it's a big CYA environment. It is common practice to be in a meeting where people are openly criticized in front of everyone.

    There are a core group of employees who have been with Kaplan for many years and have formed their own group that has the same feel as a high school clique. They treat everyone else like an outsider, they only support the agenda of those inside of their clique, and the company forgives them for their lack of maturity and professionalism because of their institutional knowledge.

    There are huge gaps between the intent of the company that is articulated by the CEO and what actually happens in the day-to-day operations. High performers who are unethical are continually rewarded by upper management who turns a blind eye to their practices.

    The executive leadership believes that being an employee-focused employer means to deploy programs such as allowing employees to wear jeans everyday, when they miss the mark on truly appreciating the contributions of each individual.

    It is a common practice to promise a promotion to someone, only to continually pile on more and more work to be used as a carrot to get the promotion. And even when the employee meets the performance criteria set forth, the carrot is continually moved and excuses are given as to why the promotion doesn't occur.

    The HR department is not an employee advocate and will retaliate against employees who speak up about their leaders using fear and intimidation practices. Workplace bullies are rampant and protected.

    Advice to Senior ManagementIt's probably time to clean house and remove the leaders who have created such a poor culture. Unfortunately, it starts from the very top, so I don't see any light at the end of the tunnel. My advice to employees: leave. There are so many better places to work.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Awful management and zero appreciation

    Anonymous Employee (Former Employee)
    Chicago, IL

    ProsEasy work, ability to work remotely

    ConsPoor communication, mishandled leadership, unqualified supervisors, no accountability, unrealistic expectations

    Advice to Senior ManagementSolicit advice from people who actually know what they're talking about - don't stick managers in supervisory roles for positions they don't understand.

    No, I would not recommend this company to a friend

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    Greed is good

    Manager (Former Employee)
    Fort Lauderdale, FL

    ProsWork life balance if in right department

    ConsThey like to sell to anyone who will listen that they are in it for the students. Complete lie. The senior execs, from Andy Rosen to Greg Marino (who got to his position because he is related to the former president of Kaplan Jonathan Grayer, not because he is qualified per rumors) are in it for the money and could care less about the students imho.

    Advice to Senior Managementbad bad bad

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Kaplan University reviews and ratings — including employee satisfaction and approval rating for Kaplan University CEO Gregory Marino. All 158 reviews posted anonymously by Kaplan University employees.