Kaplan University Reviews

Updated July 1, 2015
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221 Employee Reviews

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  1. Helpful (3)

    Admissions

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Admissions Advisor
    Current Employee - Senior Admissions Advisor

    I have been working at Kaplan University full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Meeting great people. Helping others succeed. Free education even if you already have degrees from somewhere else.

    Cons

    The new regime came to town and managed to make it the most toxic environment I've worked in over 25 years. People afraid to take time off in fear of losing their jobs. The more you make in salary the more you pay for benefits to off set for lower earners.

    Advice to Management

    Get a new regime, get into the game of valuing the loyal employees you have. And stop thinking everyone can work and support a family on 30-40k year. Employees are what makes a company sink like the Titanic or swim to success. The rate at the toxic level will have such major impact in the coming year, you may want to reconsider how the employees feel at the university, not all of the other locations where they've given good reviews. What were your bonuses last year?


  2. Great Company to learn about all steps of admissions I worked for about one year as an Admissions Sales Representative.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Admissions Representative in Fort Lauderdale, FL
    Former Employee - Admissions Representative in Fort Lauderdale, FL

    I worked at Kaplan University full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    The training is excellent and continuous to success. This is no doubt a team orientated Company. There is some flexibility as long as you keep up with training and work heard. You have to enjoy working with a large company of well over 100 in one area.

    Cons

    Metrics are sometimes difficult to meet. Often time it can depend on the team you are on and your mentor from the beginning is so important.

    Advice to Management

    I believe it would be so important to let an individual know how they are doing as one may not succeed.


  3. Helpful (3)

    Professors

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Professor in Washougal, WA
    Former Employee - Professor in Washougal, WA

    I worked at Kaplan University (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Easy work, low expectations, some decent colleagues.

    Cons

    Evil, vindictive management with multiple agendas, none of which benefit students or teachers. Taking veteran's benefits while delivering one of the lowest quality educational experiences.

    Advice to Management

    Hire actual academics and have some minimal standards for integrity. Grow a pair and make tough decisions.


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  5. Faculty

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kaplan University full-time

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Teaching in hybrid program. Personal contact with students in lab.

    Online courses allow freedom for students and faculty in regards to participation in discussions and completion of required work.

    Cons

    Workload is too high and management is not approachable.

    There are too many assignments to grade and faculty are required to return all assignments within a 5 to 7 day period of time.

    Advice to Management

    Listen to staff when they say the workload is too much.


  6. Great peers...suspect upper management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Admissions Advisor in Orlando, FL
    Former Employee - Admissions Advisor in Orlando, FL

    I worked at Kaplan University

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    health benefits are great...enjoy working with the people there and the ADOAs in military is awesome

    Cons

    Upper management doesnt have a clue as towards showing employee appreciation..always constant change

    Advice to Management

    Get to know your employees better...they're the frontline and it kind of sucks when they don't know a top performer name....or majority of employees names


  7. Former Employee

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kaplan University full-time

    Pros

    It was fun working there

    Cons

    Did not pay market rate

    Advice to Management

    Change the way you recruit you sale force


  8. Started out as a flexible, employee-supportive organization and turned into a corporate shell masquerading as a school

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative in Los Angeles, CA
    Former Employee - Administrative in Los Angeles, CA

    I worked at Kaplan University full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Stable employment (if you hold to their ideas of 'service' to your customers, er, students -- and don't make waves in trying to point out the differences in management of a business versus success of a school).

    Cons

    Limited (read: almost no) advancement opportunities, no incentive for employees to remain loyal to the company, hypocritical management, being a cog in a giant machine that only functions to take money from its educustomers.

    Advice to Management

    Sit in an actual administrative office for a week answering and addressing student, faculty, and staff questions and concerns before making executive decisions solely based on finances. Be willing to put money into a company both in technological improvements and rewarding employee loyalty and hard work instead of holding projected budget numbers as sacred and simply trying to increase profit margins and executive year-end bonuses.


  9. Great place to work with great benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kaplan University

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    good benefits and stress free environment

    Cons

    Limited expansion of new campuses


  10. Helpful (1)

    Online Part Time Adjunct Instructors Got Screwed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Online Part Time Adjunct Instructor
    Former Employee - Online Part Time Adjunct Instructor

    I worked at Kaplan University

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I would enter five words for pros if they existed. HAHA!

    Cons

    Kaplan University has no respect for online part time adjuncts. Kaplan never had full time adjuncts, only part time. But they got nervous about adjuncts organizing a union, so many senior part time adjunct faculty members stopped getting classes. First they told us that we are lucky to get one class, yet the full time adjuncts are now getting 5 classes, and the adjuncts that have been online instructors for years are getting no classes. I have been teaching at Kaplan for 7 years, and they just stopped giving me classes, with no reason. The Gen Ed Program treats instructors awful, especially the science department, no seniority, no benefits, no sick days, no insurance, no choice of class time, no raises, no holiday pay, just pay cuts. Oh yeah, you know that $200 pay cut per class that you said was no big deal, well it is a big deal, when we only get $180 a week to teach a class. What a pathetic excuse for a university. They have a meeting and tell us they are going to hire a few full time instructors, and they dangle this out there and tell us to apply. Of course there are only a few openings, and they didn’t hire by using seniority. No one was told who got the jobs. So Kaplan, you hire a few full time adjuncts, give them benefits, and screw the rest of your long term part time adjunct faculty over by stealing our classes. You don’t care that people rely on this income, and you just pull the rug right out from under them. This income pays mortgages, food for families, rent, car payments. For lack of better words, Kaplan, you SUCK! I hope Karma gets you all.


  11. Helpful (2)

    Great for innovation and personal growth but always at the expense of employees work-life balance (imbalance)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Curriculum and Innovation in Chicago, IL
    Current Employee - Curriculum and Innovation in Chicago, IL

    I have been working at Kaplan University

    Neutral Outlook
    Approves of CEO
    Neutral Outlook
    Approves of CEO

    Pros

    Awesome place to learn and achieve personal growth. Truly cares about students and providing the best possible service. Students definitely benefit and earn their degree in a nurturing and well designed environment. Company always has a student focus. Benefits are generally good.

    Cons

    Work life balance is horrible for employees. The amount of work expectation is never considered when requiring new projects. Being a virtual company seems to allow the company to ignore the constant unrealistic demands that are put on employees and this is never considered when asking for more out of employees. Even though there is a yearly survey to try to fix the work-balance, which indicates concern, the intention quickly becomes forgotten until the next survey a year later. This seems to be due to the desire to have the work done without wanting to obtain the resources that would make it possible. So the leaders making these decisions forget the life balance in favor of pushing their own agendas. This has been going on for years. Most people love the company until they are just used up and have to leave to regain their life back. Even with raises we make less and less per hour every year so leaving eventually becomes the best solution.

    Advice to Management

    Before requiring your employees to do a new project, complete a piece of it yourself. This will help you to see that it is never as easy as you keep saying it is and then be realistic about the time and resources these projects take. This is all it would take to be fair to employees because we all want to do our best. We understand the need to do these projects, we only ask for a realistic timeframe and appropriate resources. Once in a while is fine but project after project, month after month, and year after year eventually only hurts Kaplan by losing your intellectual capital. Don't set per ammeters that you yourself couldn't do if you were the one who was put upon to make it happen.



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