Kastle Systems Reviews

Pros

- if you need a job

Cons

-employees aren't appreciated, the company has the attitude that everyone is replaceable
-bad benefits
-low pay
-poor leadership in managers

Advice to Senior Management

Stop acting like your employees aren't important, offer more opportunity for advancement and offer more challenges! Give people a reason to WANT to stay. If you haven't noticed, nobody wants to stay at Kastle, they're just there because they don't have a better option--yet.

Pros

The people..the ones that are at the bottom of the totem pole that is..free donuts on fridays and 50 cents towards a soda from the machine..oh and I can not forget the popcorn on fridays as well

Cons

Everything is a downside..the clients..the managers...the lack of training..the management staff (we are consistently understaffed because as soon as someone is hired someone leaves on their own accord)

Advice to Senior Management

Treat your employees with respect..there is little to no respect there. The higher ups are not aware of what we really deal with on a daily basis. I honestly do not think they care to know. It is sad really. People are leaving left and right..I would think that someone would want to do something to stop this..guess not because everyone I am in contact with is looking for employment elsewhere and I do not see upper management doing anything about it. We haven't gotten raises in years.

Pros

Great people. Ability to learn at a fast paced level. Cool product and dedicated employees.

Cons

Pay could be better for positions. Kastle has a history of underpaying there employees. Way too much workload on individuals which causes breakdowns on every level. Everyone is about themselves rather than working as a team. Not enough recognition for jobs well done, but the first time you make a mistake, you better brace yourself. The new management/owners care more about the bottom dollar than keeping customers happy. This is a big mistake when operating a service company. Happy customers come back, pissed off customers will not. Thats how security companys make their profit, by reoccurring revenue= happy customers.

Advice to Senior Management

Listen to your employees. Especially the ones that have been around for years. They know what needs to be done to make customers happy. Don't forget about the "low men on the totem pole". You can sell a product all you want, but without experienced "qualified" technicians to install it right the first time and keep your customers coming back, you have nothing. HIRE MORE PEOPLE!!!!! Kastle is at its breaking point right now. If you loose any more "experienced" personnel its going to be messy. This is a very unique company, much different than others in the way they operate. Remember, it takes years to mold an individual into "success" at Kastle. Take care of your employees and they will take care of you. Stop worrying about "numbers" all the time. You have to spend money to make money. If you hire enough experienced people, train them properly and let them do their job, then the customers will be happy and guess what? here comes your money. I think upper management should spend a few days working in different departments to get an idea of the product we sell here and how skewed the process is. Bottom line, you need to pay to play. Get out there and hire qualified individuals and pay them what they want. Happy employees=happy customers=monthly goals hit=happy management.

Pros

If you just need a job

Cons

Worst training ever
No follow up to ensure employees are competent

Advice to Senior Management

Develop a plan to be accountable for something other than attendance

Pros

The local staff were very good. Extremely loyal and committed to doing a good job.

Cons

C-Level management at the corporate office was more concerned about the bottom line, to the detriment of employee relations.

Advice to Senior Management

Your employees are your greatest asset. Make them feel like that is the corporate culture.