I have been working at Keener Communications full-time for less than a year
Pros – In my experience, Keener Communications has one of the most warm and welcoming work environments I've encountered. The more senior members of the staff are always willing to help, and the newest members of the team are treated like part of the Keener family from the first day. Joy in the workplace is one of their core values and it shows. They also offer the option to work from home after you've been with the company for a year.
Cons – There are only a few "cons" I'd put any emphasis on. There is a six month waiting period for medical benefits, which isn't terrible, but ninety days would be better. Compensation is done as base pay with a pay-for-performance bonus added into your weekly pay if certain benchmarks are met. The PFP bonus is decent, but base pay could be better. Schedules fluctuate based around business needs, so getting a set schedule is difficult at best.
Advice to Senior Management – The training process is a bit disjointed and could use improvement. Individual training for some of the more complicated accounts would be beneficial.
Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company
2013-05-17 20:14 PDT
I have been working at Keener Communications full-time for more than 3 years
Pros – relaxed call center, other operators are cool, can wear whatever you want, a lot of the clients are nice, can trade schedules with operators if you want a day or time off
Cons – have to work every weekend, really stressful, not enough staff, management doesn't care about call center or employees, hard to get time off for kids or family events
Advice to Senior Management – hire a manager who knows what actually goes on in the call center or hire a manager that is available to employees (aka no more Get Loaded employees)
No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company
2012-08-27 06:14 PDT
I worked at Keener Communications
Pros – Flexible work schedules, very good pay, chill and relaxed work environment, and nice people that you work with in the call center
Cons – horrible callers most of the time, under staffed, pressure and no respect from management, hard to get time off, and just don't worth it.
No, I would not recommend this company to a friend
2012-05-16 06:59 PDT
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No thanks –