Keener Communications

  www.keenercom.net
  www.keenercom.net

Keener Communications Reviews

4 Reviews
3.6
4 Reviews

Recommend to a friend
Approve of CEO
(no image)
Jannemieke Keener
1 Rating

Employee Reviews

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  1.  

    Great Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Keener Communications full-time

    Pros

    Fun place to work, employees care about each other, family owned business.

    Cons

    When it snows, it is very busy.

    Advice to ManagementAdvice

    The management is great!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great people, great environment, lots of potential.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dow in Richmond, VA
    Current Employee - Dow in Richmond, VA

    I have been working at Keener Communications full-time (less than an year)

    Pros

    In my experience, Keener Communications has one of the most warm and welcoming work environments I've encountered. The more senior members of the staff are always willing to help, and the newest members of the team are treated like part of the Keener family from the first day. Joy in the workplace is one of their core values and it shows. They also offer the option to work from home after you've been with the company for a year.

    Cons

    There are only a few "cons" I'd put any emphasis on. There is a six month waiting period for medical benefits, which isn't terrible, but ninety days would be better. Compensation is done as base pay with a pay-for-performance bonus added into your weekly pay if certain benchmarks are met. The PFP bonus is decent, but base pay could be better. Schedules fluctuate based around business needs, so getting a set schedule is difficult at best.

    Advice to ManagementAdvice

    The training process is a bit disjointed and could use improvement. Individual training for some of the more complicated accounts would be beneficial.

    Recommends
    Positive Outlook
  3.  

    No appreciation or concern for employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Telephone Operator in Richmond, VA
    Current Employee - Telephone Operator in Richmond, VA

    I have been working at Keener Communications full-time (more than 3 years)

    Pros

    relaxed call center, other operators are cool, can wear whatever you want, a lot of the clients are nice, can trade schedules with operators if you want a day or time off

    Cons

    have to work every weekend, really stressful, not enough staff, management doesn't care about call center or employees, hard to get time off for kids or family events

    Advice to ManagementAdvice

    hire a manager who knows what actually goes on in the call center or hire a manager that is available to employees (aka no more Get Loaded employees)

    Doesn't Recommend
    Negative Outlook
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  5.  

    Gossipy management who do not appreciate employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Glen Allen, VA
    Former Employee - Anonymous Employee in Glen Allen, VA

    I worked at Keener Communications

    Pros

    Flexible work schedules, very good pay, chill and relaxed work environment, and nice people that you work with in the call center

    Cons

    horrible callers most of the time, under staffed, pressure and no respect from management, hard to get time off, and just don't worth it.

    Doesn't Recommend

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