Kelway Reviews

Updated March 30, 2015
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3.9
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Kelway CEO Phil Doye
Phil Doye
18 Ratings

Employee Reviews

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  1. Growing reseller - keeps growing. Offers Cloud, Breakfix, all top accreditations, wins awards constantly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in London, England (UK)
    Current Employee - Account Manager in London, England (UK)

    I have been working at Kelway

    Pros

    Good office, professionally behaved and focused Management. A lot of very wealthy employees as the customers tend to stick around and you gain more. Good online system and database. Now global with CDW buying a 35% stake.

    Cons

    Need experience before joining Kelway - as training isn't the best and really is a 2nd /3rd job. You need to know about the industry as Kelway expect you to know what Sun is what a San/Nas is already.

    Advice to ManagementAdvice

    Keep as you are, rewarding staff well and offering good benefits.

    Recommends
    Positive Outlook
    Approves of CEO
  2. Site Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kelway full-time (more than a year)

    Pros

    Good overall package, real 'Techie' feel about the Company. Work life balance is good and plenty of opportunity to grow and get involved in different areas of IT.

    Cons

    Could probably earn a little more elsewhere. Too much emphasis on the Sales employees

    Advice to ManagementAdvice

    Don't forget the Technical people, we are the ones who do the work and without us they would be sold ideas and dreams. We make it happen!

    Recommends
    Positive Outlook
    Approves of CEO
  3. Rolling Stone Gathers no Moss

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - BDM Managed Services in London, England (UK)
    Current Employee - BDM Managed Services in London, England (UK)

    I have been working at Kelway (more than 5 years)

    Pros

    The art of the possible ! A true belief in extending and adding value to our clients, coupled with the ability to doing business and making it simple and easy. A very flat management structure and commercial trust is leveraged on its account management teams which in turn encourages entrepreneurship. A true variety of what's on offer really does give our clients a range of diverse options from a solutions and support perspective.

    Cons

    It's a fast pace environment, our strength is often our weakness. The flat management structure is dynamic enough to change and modify it's approach quickly and effectively.

    Advice to ManagementAdvice

    After 7 acquisitions, the talent is available to expand and ensure that the Kelway culture is at the fore.

    Recommends
    Positive Outlook
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  5. Rapidly expanding company but limited career progression.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Based IT Engineer
    Current Employee - Field Based IT Engineer

    I have been working at Kelway full-time (more than 5 years)

    Pros

    • lots going on
    • wide variety of work
    • reasonable pay and benefits
    • friendly helpful colleagues
    • reasonably well equipped with necessary tools
    • good training and opportunities for manufacturer accreditations
    • flexible working due to being home based
    • company expanding rapidly
    • very little pressure from managers

    Cons

    • no pay rise in 3 years despite company profits increasing year on year (hoping to reach £1 billion sales in 2015...)
    • Oncall overtime slashed to a pittance (despite the company surpassing £500M sales)
    • bonus removed completely (despite the company surpassing £500M sales)
    • an ever increasing amount of paperwork. No effort to become 'paperless'.
    • little invest ploughed back into field services (issued with crappy broken 3-5 year old laptops and no electronic system for receiving/closing down calls)
    • poor failing internal IT systems. Not suited to field based employees
    • company cars replaced with cheaper poorer spec models
    • very little management communication to field engineers (feel like we are an invisible department which is overlooked)
    • brow beaten and threatened into signing a new contract with worse conditions
    • a lack of understanding within other depts on how field engineers work
    • company wants more and more from employees but gives less and less in return
    • very little prospect to progress through the company

    Advice to ManagementAdvice

    Senior management (CEO and MD level) need to communicate with individual departments more. Open better direct lines of communication with employees. Reward good employees better or you will lose them. Bring in a transparent pay structure.

    Recommends
    Positive Outlook
    Approves of CEO
  6. Great place to work - nice people!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Payroll & Benefits Manager in London, England (UK)
    Current Employee - Payroll & Benefits Manager in London, England (UK)

    I have been working at Kelway full-time (more than a year)

    Pros

    Great atmosphere, good people!

    Very acuqisitive, always changing, so working at Kelway you will always be busy and challenged, but with the opportunity to learn increase your knowledge and develop your own career.

    Cons

    Workloads can change and increase at short notice, you need to be able to prioritise, adapt and enjoy the challenge, otherwise you could struggle to keep up!

    Advice to ManagementAdvice

    Keep communicating with staff, all levels, all locations. Develop and invest in the talent that you have, and promote from within when you can.

    Recommends
    Positive Outlook
    Approves of CEO
  7. Agile, flexible and constantly evolving allowing employees to make a difference.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing in Manchester, England (UK)
    Current Employee - Marketing in Manchester, England (UK)

    I have been working at Kelway full-time (more than a year)

    Pros

    Being part of one of the fastest growing companies in this industry is a great accolade. Despite such growth and size there are still opportunities to make your mark to make changes and improve on things. Employees are pushed hard but also provided with technology that can help manage a better work life balance which enables remote working if feasible with emphasis being on work output. In fact all employees received iPads at the annual Kick Off to help improve productivity. If you can demonstrate you care and hold a strong work ethic this will be recognised and rewarded.

    Cons

    Being part of one of the fastest growing companies in this industry can lead to fragmented strategies which can impact workload and ownership challenges which lead to frustrations. But this provides more opportunities to recommend improvements and make a difference.

    Advice to ManagementAdvice

    KLT Business updates could be more frequent and relevant/contextual
    More cross functional management engagement/training/team building would help peers share experiences and build more understanding.

    Recommends
    Positive Outlook
    Approves of CEO
  8. Dynamic fast paced enviroment with plenty of opportunities!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Delivery Manager in London, England (UK)
    Current Employee - Service Delivery Manager in London, England (UK)

    I have been working at Kelway full-time (more than a year)

    Pros

    Young, dynamic business that holds a wealth of opportunities if you poses the right attitude and want to achieve the same common goal of success.

    Cons

    The company is growing at a rate of knots (organically and through acquisition) so if you don't like change, Kelway might not be for you..

    Advice to ManagementAdvice

    Keep doing what your doing and you'll achieve that £1bn reseller milestone in no time!

    Recommends
    Positive Outlook
    Approves of CEO
  9. Dynamic, entrepreneurial and never sitting still

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management in London, England (UK)
    Current Employee - Management in London, England (UK)

    I have been working at Kelway full-time (more than 10 years)

    Pros

    No day is the same. The business gives you the responsibility to drive your own ideas and strategies. The pace is fast and rewards are good both financially and through recognition.

    The board members are sharp, inspiring and challenging. For me, thats what I love about this place. There is a great theme that runs through the company to be the best. That's very much like the business many years ago.

    Cons

    Some would perhaps argue the pace is too fast but that is simply a challenge in any successful business. It can be pressurised but most of the time that's what fuels me.

    Training can be inconsistent in some areas as the culture is typically a "strive for yourself" environment.

    Advice to ManagementAdvice

    Keep the engagement with the business to ensure staff continue to be motivated and inspired.

    Recommends
    Positive Outlook
    Approves of CEO
  10. Exciting, challenging and rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at Kelway full-time (more than 3 years)

    Pros

    Kelway is a fast pace company with a buzzing atmosphere across all sites
    Career progression is key and you will be recognised if you are a hardworking employee that shows initiative, enthusiasm and potential within the company
    Each day brings a new challenge and with that only comes more knowledge in the company and more exposure to other departments that you would not usually liaise with
    Support and guidance from management has always been provided on a personal and professional basis
    The leadership team are accessible to all, there's not a sense than one person is more important than the other
    Great personalities across all departments

    Cons

    Kelway is constantly moving and adapting to the industry and times, as a result work load increases and changes occur. For me this isn't a negative but for some change is not always welcomed

    Advice to ManagementAdvice

    Keeping doing as you are

    Recommends
    Positive Outlook
    Approves of CEO
  11. Exciting and challenging in the same measures

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Services in Manchester, England (UK)
    Current Employee - Services in Manchester, England (UK)

    I have been working at Kelway full-time (more than a year)

    Pros

    Exciting and fast paced environment constantly evolving and innovating. I have had the opportunity to develop plenty of new skills and really feel I have been allowed to play a part in the changes that have / are happening. Salary and working conditions are excellent

    Cons

    The pace of change is relentless you will be pushed hard.....not for everyone

    Advice to ManagementAdvice

    Focus on identifying and developing the next set of leaders as the business continues to grow these guys will become more and more key

    Recommends
    Positive Outlook
    Approves of CEO

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