Kenshoo Reviews

Updated August 18, 2015
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3.6
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Yoav Izhar-Prato
12 Ratings

33 Employee Reviews

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  1. very good place to learn & advance. there are growing pains, however.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead ACE Engineer in San Francisco, CA
    Current Employee - Lead ACE Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kenshoo full-time (Less than a year)

    Pros

    i work on a very caring, intelligent, technically deep team. we like to come to work every day, to interact, and to solve work-related puzzles in tandem. the knowledge-sharing within our team is awesome, we are willing to be transparent with one another, and i see great things coming for us (within the larger company), as kenshoo continues to evolve and grow. beautiful new office, and a team which is working to make it a good, interesting, visually stimulating, mentally engaging workplace. we have a lot that can be better, but i see good progress. kitchen is stocked with a decent amount of healthy (dried fruit, some fresh fruit, nice yogurt, organic milk, organic snack bars) and non-healthy (chips, freezer waffles) snacks. nice new coffee machine (espresso! lattes! strong, freshly brewed drip from just-ground beans!), ping pong table with a nice, new, competition-quality net. table could be nicer, though. standing desk areas! nice couches / seating areas. open office space, with small breakout rooms available for private calls and meetings. apple tv (airplay, airparrot) in most conference rooms occasional company events (bowling! happy hours!)

    Cons

    like any company in which development and senior management resides in another country (tel aviv, israel), there can sometimes be the feeling of a disconnect. this means that we might feel (at times) out-of-touch with the product advances, changes, bug fixes, and product pipeline. it also means that we have to work a little harder to find the appropriate resource, than if we had that resource locally. knowledge sharing across teams needs some work. we need to put more effort into this. we need to work harder to foster a sense of togetherness and teamwork, especially across departments. more company-sponsored / sanctioned events would be awesome. they don't have to be large or extravagant, just more frequent. the more often these happen, the more organically can we build a team: we can get to know each person better, trust each other more fully, and can then feel more motivated to work more passionately. this is all about interpersonal connections!

    Advice to Management

    please give us more frequent updates. it does not have to be in-depth, but just a quick 10-minute check-in, once a week, would be nice. like company stand-up meeting at 9am every monday. or something like that. something to help us connect. the frequency can encourage two-way communication, rather than the feeling that might emerge from less-frequent interactions. those can feel more like disseminating infomation. more like watching television...


  2. Good place IF you're a great fit for vendor-side roles

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Manager
    Former Employee - Senior Account Manager
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Very comfortable working environment. Everyone was friendly and relaxed. Work hours were very flexible and I was frequently able to work full or half days from home. A (mostly) fully stocked kitchen made lunch cheaper. The office is new and clean. A decent amount of conference rooms available when you need to get away from the open floor plan and occasional noise. There is decent room for growth and people get promoted fairly regularly. Salary + bonus was fair. The company is growing very fast and works with a lot of great brands. Very good benefits package.

    Cons

    The job responsibilities outlined in the interview/job description and in the actual job were very misleading. All the buzz words that made me excited about the job (strategic, partnerships, growth, etc) didn't really exist in my life at Kenshoo, where I was really more of a customer service agent. Most of what I did was answer questions or bother the technical AM team to get questions answered--something that was not communicated to me at any point during the interview process, where we mostly talked about the positive buzz words. The company may have been pre-hiring, because there was a maximum of about 2 hours per day of work to do, regardless of how many times I asked for more projects. Senior management not really in any communication with the team outside of product releases. The company is growing super fast and is forced to constantly reevaluate its product, policies, team structure, etc, so there are constant changes.

    Advice to Management

    To the recruiting team and hiring managers: Get a better understanding from your star AMs about why they like the job, and look for those qualities in candidates. Just because a candidate has solid search marketing experience doesn't mean they will be a great fit for an vendor-side role. Understand the role better, communicate more clearly with the candidates, and you will get employees that are a better fit. To HR: Regarding the hiring process--negotiate a little. Don't come out of the gate with your best offer. Don't force candidates to say "Absolutely not, as you haven't met the minimum I discussed with the recruiter or even matched what I'm currently making" as it leave a bad taste in the mouth.


  3. Helpful (3)

    Great potential; disappointing results

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pre-sales Solutions Consulting in New York, NY
    Former Employee - Pre-sales Solutions Consulting in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Product works well and demos well. Some great people that work at Kenshoo (although quickly dwindling) Some incredibly sharp people in analytics team to work with

    Cons

    Kenshoo has a very odd, Israeli based culture and CEO that speaks confidently but appears to butt heads with anyone else on executive management team that disagrees with him. CEO made little to no effort bonding with the US based workforce, never asked for input, gave credit, or even shared where company was headed. It felt like 2 completely separate companies. The Israeli team felt way too overly secretive like some silly Israeli secret service at times. Its marketing software guys, get over yourselves. There were major issues with understanding what it means to be a customer driven company on many levels. The US salesforce which drove a major share of the revenue was rarely if ever asked for input and was constantly apologizing and drowning in silly issues around billing of all things. The worst part was that product training would only occur AFTER a new version was released to customers. There was ZERO sharing of product roadmap, vision, direction, and product/development team kept everyone at arms length. Israel kept the entire US at arms length lol. On the few occasions I was able to directly speak to product they were always surprised that an SE might know what the F they were talking about, might actually speak with many prospects and customers and have good ideas and input on future direction. They treated everyone in a condescending, child like manner which I can only assume is a cultural thing. The perhaps biggest and most glaring fumble by the company was they completely missed Mobile platform as where the market is headed. Yes they had some offerings but they were entirely too late (2015) to realize that you need to have a mobile first strategy. Everything felt reactionary and done in a bubble from the Israeli team. Plans for an IPO (Q1-2015) were completely shelved secretly without so much as a word being mentioned and then round after round of company layoffs came next. They layoffs were handled extremely poorly of course and entire departments we're told to leave immediately with an escort. Nice huh. The CMO, Chief Revenue officer as well as a very sizable chunk (over 50%?) of US team and other departments are gone as well. Hopefully my options will be worth something one day but I'm not holding my breath.

    Advice to Management

    See above


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  5. Helpful (4)

    Poor management, overrated technology, stalled growth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Services
    Former Employee - Client Services
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Kenshoo (More than a year)

    Pros

    You can learn things if you're early in your career. Company looks good from the outside. A few rockstars, but either badly underpaid or just figureheads to ineffective execs. Nice offices

    Cons

    Management is stuck in the 60s...obey orders...top down feedback only...no forward thinking. Below average salaries without raises or growth plan and everything in the company is done on a budget Technology nowhere near as good as its hyped...an army of engineers building on a legacy stack. Nearly impossible to get new ideas implemented unless it comes from top management. Nobody really needs what Kenshoo is selling, and its too expensive. Company is stalling and longtime employees waiting for an exit are jumping ship.


  6. Helpful (3)

    Inexperienced People Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    very pretty offices, with nice views

    Cons

    Weak in development people, managing career. Lack of insight into worker's strength, or how to development them. Verbal support from senior management on career paths, reviews and development plan. But there was nothing officially put into practice. - so a bit disjointed in what they preach versus what they practice. Strong in focusing on producing and branding new products. Senior management is strong in travelling constantly and forwarding emails for others to handle the respond. Verbal strength in promising HR benefits, stocks, and on the surface seems to be able to handle issuing employee paychecks, and all of the standard administrative items. In practice, there are a lot of fixes that needs to be made - such as paying employees on the dates promised, ensuring they understand the process of tax withholding and accurately processing that paperwork, being transparent on process and details of issuing stock options. When not transparent or honest about this, it gives employees a sense of bad business ethics.. HR and payroll sometimes makes mistakes on paperwork and they try to hide it instead of being honest about it and fixing it (such as not being paid on time, stock options in company, tax withholding). Gives employees a sense of shady business ethics. Very religious culture, which isn't a bad thing, depending on your religion. I think they are working on all of this, I am just hoping that trend continues. If considering this company, ask many many many questions and trust your gut on what you sense at the culture if visiting for interview.

    Advice to Management

    be honest and transparent with the employees on their work and their career path. be hones about what you value as a company - and stick to it. hold senior management more accountable in how they manage and develop their own staff - and not be hesitant to send senior management to training on how to develop and get the best out of their teams.


  7. Helpful (3)

    High integrity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kenshoo full-time

    Pros

    Fantastic product and team. Very open and honest interview process which, now that I'm an employee, is proving to be exactly as advertised from the management to the technology. The sales culture is very positive and focuses on a very ethical approach as opposed to a win at all costs approach. And, there is a complete commitment to customer success.

    Cons

    Kenshoo has normal the growing pains of a technology company that has moved beyond start-up to a high growth mode.

    Advice to Management

    No advice at this time.


  8. Account Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in San Francisco, CA
    Current Employee - Account Manager in San Francisco, CA
    Neutral Outlook
    No opinion of CEO

    I have been working at Kenshoo full-time (More than a year)

    Pros

    Fast moving innovation and smart people

    Cons

    Challenging space, margins are thin which means business is stretched


  9. Helpful (5)

    Wild ride with ups and downs

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kenshoo full-time (More than 3 years)

    Pros

    - Smart, caring team. Worked with some truly amazing people here that were very strategic about how we approached our business. As long as you knew to ask, team was always willing to lend a hand and help out no matter what time of day. - Innovative product team that builds cool things. - Amazing learning experience about digital advertising ecosystem. - Access to many of the top advertisers in the business. True Enterprise solution.

    Cons

    - Chaotic work environment with very blurry lines about who owns what. Management seems to have started to recognize this but change has been slow and painful. - Challenges around timeliness and robustness of product delivery. - Spread thin globally with erratic support out of inconvenient time zones in many cases.

    Advice to Management

    - Hire proactively, give Sales more technical resources, hold Product accountable, and focus CS on nurturing clients rather than fire drills/admin tasks


  10. Helpful (1)

    Smart people, fast challenging environment

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    Pros

    Producing truly best-in-class products, many of which are game-changing innovative as of late. Company is going places. Comprised of many truly talented people who love this space and what they do.

    Cons

    Very high stress depending on your role. Leadership changes things up often which is to be expected in an org like this, but some of the change is too fast causing the ship to never settle on one course. Company goal setting at the executive level doesn't always feel based in reality.

    Advice to Management

    Set realistic goals. Add visibility to comp/commission structure (and simplify it). Beef up CS part of organization to support growing install base with continued white-glove support. Incentive CS better to perform and 'wow' customers.


  11. Helpful (3)

    Too many Intrinsic Issues

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Kenshoo full-time

    Pros

    Great group of very smart, talented folks.

    Cons

    Horrible Product issues. Poor communication, everyone is chasing their tail instead of focusing on the core business needs. Major disconnect with Sr. Management and middle-management is too overwhelmed to really make an impact. Too many obstacles to get the job done.

    Advice to Management

    Fix the product issues, and the Billing/Finance issues. Add more people in support roles.



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