KeyBank Reviews

Updated May 7, 2015
14 reviews filtered by
  • Cleveland, OH
  • Any Job Title
  • Any Status
Employment Status

Reset
1.0
Rating Trends
Recommend to a friend
Approve of CEO
KeyBank Chairman and CEO Beth E. Mooney
Beth E. Mooney
9 Ratings

Pros
  • It allows for a good work life balance (in 37 reviews)

  • Fairly base pay and Good benefits package (in 27 reviews)

Cons
  • Little to no work-life balance, even though they have the technology to allow more flexibility, this will also depend on the department/manager (in 10 reviews)

  • Horrible upper management; some of them don't even understand the reports that they use to write up the employees for performance improvement plans (in 15 reviews)

More Pros and Cons

14 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (2)

    Do not work here.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Cleveland, OH
    Former Employee - Analyst in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at KeyBank part-time (More than 3 years)

    Pros

    There really aren't too many Pros.

    Cons

    Vertical movement does not happen, the company just goes externally to fill those spots. Management is clueless and lacks a vision. They hire a boat load of new analysts from college every year to make up for turnover from the year prior. Fix the root problem.

    Advice to Management

    Encourage brand loyalty, movement, and senior management needs a refresh.


  2. Helpful (1)

    Negative Culture at Key Bank / Employees Hate Working here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Teller in Cleveland, OH
    Current Employee - Lead Teller in Cleveland, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at KeyBank full-time (More than 5 years)

    Pros

    Entry level teller training comprehensive. Teller school prepares new tellers for job responsibilities. Tiedeman location very nice and has excellent food services / breakfast, lunch, snacks.

    Cons

    Key Bank has an extremely negative culture. Area Retail Sales Leaders put high pressure and unrealistic sales expectations on employees. District leadership non existent until branch is under performing. Employees are micromanaged hourly, daily, weekly, monthly quarterly, and yearly. Tellers are increasingly responsible for contributing to branch sales goals. Micromanagement includes constant coaching / performance improvement plans for anyone not exceeding sales goals in all 5 areas. New system implemented in 2014-2015 for tracking goals / success is even more confounded and impractical than before. Leadership is negative, demeaning, demoralizing and just plain rude. No work life balance. Annual performance review for Tellers is nearly impossible to rank highly even when significantly exceeding all goals. Below average pay. All branch positions paid hourly except Branch Manager. Punch clock rounds to nearest 15 mins. Performance improvement plan if hours exceeded scheduled hours even though no fault of your own. Tellers expect to work less hours than promised regularly, unless someone in your branch is on vacation. Branch managers are salaried and abuse time off policies. Not well policed. Branch managers have lied about being at work, abused time off, show up late, leave early, will not be in rotation to work weekends. Branch managers frequently avoid accountability and force other staff i.e bankers and tellers to deal with difficult customer situations despite customer asking to speak with branch manager. No accountability. Little room for advancement. Bankers expected to stay late or come in early for meetings with little notice. Performance often graded by how well management likes you / vs actual numbers. Bankers frequently moved from branch to branch. Same negative culture seen at many branches across several districts. Teller lines are revolving doors because pay is poor, expectations are unreasonable, stressful customer situations and work in constantly critiqued. Very poor leadership throughout corporate levels. 1-800-KEY2YOU customer service is incompetent. Branch must often dealswith calls from Key2You and handle situations that take away from opportunities for sales.

    Advice to Management

    Culture is extremely negative. Area retail leaders do not inspire. Culture of publicly shaming individuals who are not meeting sales goals is not effective. Too many conference calls. Difficult for sales staff to manage time when busy work is abundant. Constant up to the minute updating of sales numbers, appointments, call reports, activities is too much. Key practically begs employees to participate in survey about working in Key designed to tell upper management what they want to hear, that Key is a great place to work. Nothing could be further from the truth. Many employees do not participate despite keys efforts to get 100% participation. If this is not a sign that employees do not care and do not feel heard, I don't know what is. Sales goals are categorized into "5 buckets". Rewards for meeting specific sales goals or one of the 5 buckets are cheap and insulting. Professional adults are not motivated by a small pile of not useful dollar store junk.


  3. Helpful (3)

    Technology is complete chaos.......

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technology Associate in Cleveland, OH
    Current Employee - Technology Associate in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at KeyBank full-time (More than 8 years)

    Pros

    From most other reviews you can quickly see that there are many great people in operations and sales. They work hard to salvage the brand and hide the completely inadequate technology infrastructure this bank possesses.

    Cons

    Speaking strictly on the technology side: Dated systems with a completely political hierarchy. Force-rank performance reviews with extreme bias toward those that quietly take the blame and give their managers credit. Managers live in fear that their "number" will be next and they will be forced to look for a new position (of which many would have a very hard time finding). Upward mobility is non-existent until someone retires or dies... period.

    Advice to Management

    I don't even know where to start. A complete restructure for the top down would be a start. Look at your performance numbers... the cracks are starting to show.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Management is lazy and incompetent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cleveland, OH
    Former Employee - Anonymous Employee in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at KeyBank full-time (More than 5 years)

    Pros

    Benefits are good Working with customers was enjoyable Good work/life balance

    Cons

    Petty, juvenile employees Lazy and incompetent managers Few employees operate with ethics Unethical management Lots of customer complaints on bank fees

    Advice to Management

    They think they know it all, theres nothing to advise them on and they all think they are awesome and that they are the reason for success, not the employees actually doing the work. Overzealous, tons of overlap on reporting numbers. They gather numbers then dont do anything with them. Makes me think all managers have to report their numbers to their managers for sole purpose of creating work for everyone else.


  6. Helpful (2)

    No raises given to young technology employees, no incentive to stay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Engineer in Cleveland, OH
    Former Employee - Systems Engineer in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at KeyBank full-time (More than 10 years)

    Pros

    Stable and subdued workplace, 401k match.

    Cons

    Culture involves fearmongering and control, poor opportunities for personal growth, poor salary increase schedule, regular rounds of layoffs, no respect for technical staff (they are considered disposable). Benefit cost high versus other companies.

    Advice to Management

    The company will be more competitive with technical offerings, not more marketing and fees. Regarding technical staff as non-valued cost center employees who exist to fulfill whatever marketing develops is sure to result in technology product offerings that are unstable, non-innovative, and weak compared to competitors such as USAA FSB.


  7. Helpful (1)

    The Revolving Door at Key Bank

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer II in Cleveland, OH
    Former Employee - Engineer II in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at KeyBank full-time (Less than a year)

    Pros

    Compensation is ok. The availability and technology provided to work remotely is widely available and performs well. There are a wide variety of positions available at any one time. There are plenty of perk type benefits available. There are a lot of opportunities to volunteer in your community, if that's your thing.

    Cons

    Positions both open and filled get cancelled and terminated with no notice due to "efficiency and optimization." Basically, no one is safe. And that's the corporate culture at Key these days. The Health Benefits are complicated and costly. All of the fringe benefits budgets and energy were cancelled and used to augment health care programs, they would be free. Key seems to have no sense of direction other than struggling to catch up to the industry. There is a severe disconnect today with upper management. Seeing the way they treat even veteran employees, I would never work for this company again.

    Advice to Management

    Key Bank needs to stop playing catch-up in the industry. There's been a re-shuffle through every rank within the business. Where is the business going? No one knows. Communicate that better, and you may have a shot at success.


  8. Run away very, very fast!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Advisor in Cleveland, OH
    Current Employee - Financial Advisor in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at KeyBank full-time (More than 5 years)

    Pros

    Average mid-size bank. Well known brand.

    Cons

    Management is poor, from the top on down. Local (Regional, Area) managers are all washouts from other banking institutions. Poor products. Not competitive pricing. IT is operating like it is 1998.

    Advice to Management

    Quit so someone more qualified may be hired.


  9. Worked with some incompetent and uncooperative gossipers and haters-my apologies to those who aren't

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accountant in Cleveland, OH
    Former Employee - Accountant in Cleveland, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at KeyBank full-time (More than a year)

    Pros

    A 40 hour week and good location.

    Cons

    Very hostile environment, almost no opportunity for professional growth. Promotions not based on merits. No one shares knowledge or information, everyone protects their territory fanatically. No direction from management to new employees-half the time because they are clueless, half the time on purpose. Because of obsolete systems and company culture it's hard to get rid of some unproductive people with outdated skills who have worked there for many years and practically "own" the place. They will do everything they can to attack new talent. If you want more from your life and career and want to stay marketable DON'T WORK THERE. Glad i left!

    Advice to Management

    Reward and value people with real skills and strong ethics. Figure out why there is so much employee dissatisfaction and make changes. Strong publicity can keep the stock price high only for so long...people bring the real value.


  10. Call Center Slave

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Answer Bank in Cleveland, OH
    Current Employee - Answer Bank in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at KeyBank full-time (More than a year)

    Pros

    You will have a "job" that is about it. Your co-workers will be fun.

    Cons

    Everything else....low pay, bad benefits, no real leadership.

    Advice to Management

    Walk the talk. Mangers don't actually perform any work. They micro manage.


  11. Helpful (1)

    Generally direct management is honest and care about their employees.Senior management only cares about them selves.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Desktop Support in Cleveland, OH
    Current Employee - Desktop Support in Cleveland, OH
    Doesn't Recommend
    Disapproves of CEO

    Pros

    My direct supervisors are fair Working conditions are fair and balanced Legitimate time off is never denied.

    Cons

    Senior management is only interested in their golden parachutes when Key is sold. Pay is too varied, over 20% difference between pay for the same job. Benefits and training are marginal The computing environment is 8 years old. The best employees are leaving as soon as they can find a job

    Advice to Management

    Try a little honesty. the employees all know the bank is about to be sold. Don't the employees have some rights to directing their live?



Showing 14 of 550 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.