KeyBank Reviews

Updated April 22, 2015
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96 Employee Reviews

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  1. Helpful (3)

    Technology is complete chaos.......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technology Associate in Cleveland, OH
    Current Employee - Technology Associate in Cleveland, OH

    I have been working at KeyBank full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    From most other reviews you can quickly see that there are many great people in operations and sales. They work hard to salvage the brand and hide the completely inadequate technology infrastructure this bank possesses.

    Cons

    Speaking strictly on the technology side: Dated systems with a completely political hierarchy. Force-rank performance reviews with extreme bias toward those that quietly take the blame and give their managers credit. Managers live in fear that their "number" will be next and they will be forced to look for a new position (of which many would have a very hard time finding). Upward mobility is non-existent until someone retires or dies... period.

    Advice to Management

    I don't even know where to start. A complete restructure for the top down would be a start. Look at your performance numbers... the cracks are starting to show.

  2. Full of senior management that wants you to succeed and stay at Key

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Financial Analyst in Cleveland, OH
    Former Intern - Financial Analyst in Cleveland, OH

    I worked at KeyBank as an intern (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good Pay, Collaborative Environment, Caring Management, Work/Life Balance, Time Off

    Cons

    Sometimes not challenging, limited career growth potential, slim opportunities to travel

  3. An ok work experience that soured over time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Programmer Analyst in Cleveland, OH
    Former Employee - Programmer Analyst in Cleveland, OH

    I worked at KeyBank full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Excellent 401k and PTO benefits. Flexible work schedule start times as well as work from home capabilities while working in IT. Decent healthcare although the costs just keep increasing... that's everywhere now perhaps....

    Cons

    I disagreed with most of the major decisions handed down from leadership. Promotions were hard to come by and raises and bonuses were sporadic and based more on if the company was in a period of expansion or contraction... It seemed to be feast or famine in terms of compensation.... usually famine.

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  5. Helpful (2)

    Chaotic, lots of change

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Cleveland, OH
    Former Employee - Anonymous Employee in Cleveland, OH

    I worked at KeyBank full-time (More than 10 years)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Benefits, time off policies, co-workers

    Cons

    Chaotic, toxic, dysfunctional, ongoing organizational changes and layoffs

    Advice to Management

    Pay more attention to your employees than you do the balance sheet. Focus on reducing expense ratio has resulted in poor morale, dysfunctional work environment, bad reputation as a place to work. Sad to see this company go from a great place to work to a place where no one wants to work.

  6. Helpful (1)

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Portfolio Manager in Cleveland, OH
    Former Employee - Portfolio Manager in Cleveland, OH

    I worked at KeyBank full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Stable; good down to earth people

    Cons

    Slow salary growth; very slow

    Advice to Management

    Pay better

  7. Good Starting job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bank Teller in Cleveland, OH
    Former Employee - Bank Teller in Cleveland, OH

    I worked at KeyBank full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Got exp. Foot in the door kind of stuff so i could move elsewhere.

    Cons

    Be very proactive about policies and procedures

    Advice to Management

    None, you guys are good

  8. Helpful (2)

    A Good Bank With Typical Bank Issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Manager in Cleveland, OH
    Former Employee - Relationship Manager in Cleveland, OH

    I worked at KeyBank full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay and Benefits decent, coworkers care for the most part, most products well conceived, if you sell you usually get support, consistency of the brand

    Cons

    Sr management seems stuck in slow mode, technology needs overhaul, political petty games, constantly changing directions, want sales but no pay to do so

    Advice to Management

    Leave your ivory towers and ask the leaders in the field what is needed, try to think like innovators and dare to lead change in banking. - you're doing nothing innovative.

  9. Good Potential, Uneven Delivery

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Cleveland, OH
    Current Employee - Anonymous Employee in Cleveland, OH

    I have been working at KeyBank full-time (More than 8 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    There are a large variety of projects to work on, and I'm always busy. My Manager really works hard to get our group a seat at the table, and will always stand up for us. We have the ability to work remotely, which is a great example of "work is a thing you do, not a place".

    Cons

    There are a lot of gaps when trying to communicate across teams. Many projects are set up on too large of a scope to get any traction and often will crumble under their own weight. While working remotely can be an advantage (see above) serious technical issues, especially around meetings, happen way too often.

    Advice to Management

    Focus more on making the right decision the first time. While admitting your mistakes is appreciated, the start and stop "progress" on major initiatives is frustrating. "Too difficult" and "Too expensive" become tiresome very quickly, and it makes it difficult to believe in "new" initiatives.

  10. Helpful (1)

    Management is lazy and incompetent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Cleveland, OH
    Former Employee - Anonymous Employee in Cleveland, OH

    I worked at KeyBank full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits are good
    Working with customers was enjoyable
    Good work/life balance

    Cons

    Petty, juvenile employees
    Lazy and incompetent managers
    Few employees operate with ethics
    Unethical management
    Lots of customer complaints on bank fees

    Advice to Management

    They think they know it all, theres nothing to advise them on and they all think they are awesome and that they are the reason for success, not the employees actually doing the work.

    Overzealous, tons of overlap on reporting numbers. They gather numbers then dont do anything with them. Makes me think all managers have to report their numbers to their managers for sole purpose of creating work for everyone else.

  11. Technology Department(s)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Cleveland, OH
    Former Employee - Anonymous Employee in Cleveland, OH

    I worked at KeyBank full-time (More than 10 years)

    No opinion of CEO
    No opinion of CEO

    Pros

    PTO time after 5 years is good.

    Cons

    Management needs to learn how to manage.

    Advice to Management

    Weed out bad management.

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