KeyBank Reviews

Updated April 17, 2015
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3.2
459 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
KeyBank Chairman and CEO Beth E. Mooney
Beth E. Mooney
202 Ratings

Pros
  • Solid work/life balance with opportunity to move around a large organization (in 37 reviews)

  • Fairly base pay and Good benefits package (in 27 reviews)

Cons
  • No work life balance and incompetent Senior Management (in 10 reviews)

  • There is a severe disconnect today with upper management (in 15 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Business Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst
    Former Employee - Business Analyst

    I worked at KeyBank full-time (more than 10 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Overall experience working at Key was wonderful. Loved the department I worked in and I loved my job.

    Cons

    Upper management out of touch

    Advice to Management

    Need to be more engaged with all of the employees

  2. Good bank to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker
    Current Employee - Personal Banker

    I have been working at KeyBank full-time (more than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    - time off pay
    -sick days pay
    - Great scheduled

    Cons

    - hard to move up

  3. CSR I

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Columbus, OH
    Current Employee - Anonymous Employee in Columbus, OH

    I have been working at KeyBank part-time (more than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Friendly coworkers; excellent benefits package

    Cons

    The customers! As a part-time CSR, you MUST work every Saturday.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great place to work at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Manager in Brooklyn, OH
    Current Employee - Call Center Manager in Brooklyn, OH

    I have been working at KeyBank full-time (more than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Management and everyone else is great to work with.

    Cons

    Pay and schedules are not the best but they are ok

  6. Lead Applications System Programmer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Cleveland, OH
    Former Employee - Anonymous Employee in Cleveland, OH

    I worked at KeyBank full-time (more than 10 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    The team I was on really worked well together. We were able to develop application that helped several lines of businesses and were never held back by our manager. This was all great until our team was eliminated due to the economy, but the severance and out placement help was good.

    Cons

    I have found that some managers in other groups were more worried about themselves then how their team or the company did.

  7. Relationship Manager 1

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at KeyBank

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    They do pay a good decent salary for Personal Bankers in the Denver Metro area. Good opportunity for growth as well within the company.

    Cons

    There is no support whatsoever. You get a few days of training and then they throw you to the wolves. The managers seem to focus on their own priorities and don't leave any time for their staff. Their CRM and other systems are very behind the times. The manager I had did not even know how to work the CRM and had no want to do so. You are really on your own.

    Advice to Management

    Take a step back and check on your employees instead of just focusing on your pipeline.

  8. Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - OHIO in Cleveland, OH
    Former Employee - OHIO in Cleveland, OH

    I worked at KeyBank (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Offers good benefits and plenty of time off (if you're allowed to use them)

    Cons

    Poorly run company that is all about office politics. It takes weeks to get anything done.

    Advice to Management

    Promote internal movement and stop hiring externally. It gives a bad name.

  9. Helpful (1)

    Not much incentive for tellers...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller in Salem, OR
    Former Employee - Teller in Salem, OR

    I worked at KeyBank full-time (more than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Paid vacation and holidays, easy job, cool co-workers, comfortable work environment

    Cons

    Management doesn't pay tellers well for meeting/exceeding goals, management is flaky on promises, backstabbing is visibly tolerated

    Advice to Management

    Pay your tellers more to sell and get better results.

  10. Helpful (1)

    Great to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at KeyBank

    Pros

    Benefits, compensation are huge at keybank. They do know how to treat their employees as far as pay goes.

    Cons

    The systems are very out of date. Windows 95 is very hard to work with when we are in such a fast paced environment. Technology should be a priority.

  11. Helpful (1)

    Great on boarding experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller in Portland, ME
    Current Employee - Teller in Portland, ME

    I have been working at KeyBank full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay, rewards, benefits, weekends off

    Cons

    Current reconfiguration of hierarchy, lots of turnover in some branches

    Advice to Management

    Invest in the good seeds and chuck the bad ones.

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