KeyBank Reviews

Updated July 27, 2015
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3.1
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Recommend to a friend
Approve of CEO
KeyBank Chairman and CEO Beth E. Mooney
Beth E. Mooney
218 Ratings

Pros
  • It allows for a good work life balance (in 37 reviews)

  • Fairly base pay and Good benefits package (in 27 reviews)

Cons
  • Little to no work-life balance, even though they have the technology to allow more flexibility, this will also depend on the department/manager (in 10 reviews)

  • Horrible upper management; some of them don't even understand the reports that they use to write up the employees for performance improvement plans (in 15 reviews)

More Pros and Cons

513 Employee Reviews

Sort: Popular Rating Date
  1. Loan Specialist II

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loan Specialist II in Brooklyn, OH
    Former Employee - Loan Specialist II in Brooklyn, OH

    I worked at KeyBank full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    encourages all employees to develop to their fullest potential, creates flexible plans to meet changing opportunities, develops programs to improve the effectiveness of the organization

    Cons

    Some Supervisors / Team Leads lack effective communication skills, displays a wavering commitment to team members and ineffectively assess employees strengths and competencies

    Advice to Management

    Evaluate employees throughout the year with open communications, focusing on improving the employees performance instead of improving the appraisal system.


  2. Decent Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Online Banking Ret in Cleveland, OH
    Former Employee - Online Banking Ret in Cleveland, OH

    I worked at KeyBank (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    A good entry-level position to get your foot in the door with a solid company

    Cons

    May have to work weekends or late at night. Not the normal 9-5 shift.

    Advice to Management

    Better rewards and recognition to the employees


  3. Licensed relationship manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at KeyBank full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Competitive salary. Incentive opportunity. Visible upper mamagemt.

    Cons

    Software systems need to be improved as well as underwriting process

    Advice to Management

    Improve underwriting process and update software systems


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Vault teller

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at KeyBank full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great boss, opportunity to advance, pleasant clients to work with. Pay started of good.

    Cons

    Small pay raises, unequal work among peers.


  6. On/call teller

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at KeyBank part-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Positive company culture with a good work environment. The job comes with benefits. A good start in the financial industry.

    Cons

    I've worked their for well over 2 years without receiving a raise. Trying to get an advancement is like pulling teeth. All branches have the same goals regardless of location or population.

    Advice to Management

    Put more time into the employees that have potential. Don't give all branches the same goals. there should be better communication, and ability to move between community, private, and corporate


  7. Smooth Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Specialist in Indianapolis, IN
    Former Employee - Client Service Specialist in Indianapolis, IN

    I worked at KeyBank full-time (More than a year)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Incentives, pto, holiday pay, good staff., Key bank is a good place to work.

    Cons

    There is not much opportunity to advance to other posotions within the company. Once in a position,, you will be there awhile.


  8. Helpful (1)

    Good Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in Columbus, OH
    Current Employee - Personal Banker in Columbus, OH

    I have been working at KeyBank full-time (More than a year)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Great benefits, good people, attainable sales goals

    Cons

    Small footprint in Columbus, no advertising


  9. Helpful (1)

    Personal Banker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in Seattle, WA
    Current Employee - Personal Banker in Seattle, WA

    I have been working at KeyBank full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Closes at 5:00 Generous PTO (I got 4 weeks when I was hired..not too bad)

    Cons

    This is a company that runs with very little support and does not make its employees feel valued. The branches have little foot traffic so you have to be on the phone "dialing for dollars" which basically means harassing customers and convincing them to open a 'Hassle Free" checking account that they don't need. You will be required to sell 'payments' which are checking accounts and credit cards and have a number of appointments per day. All this unattainable based on the lack of traffic in the branch. Everyone I work with has to make things up so as not get a PIP (performance improvement plan) Conference calls everyday and you have to tell everyone how many calls you made, how many payments you sold, and your involvement in product promotions. You are expected to visit businesses to sell the 'key at work' program which is impossible because as a 'sales professional' you are required to be in a cash drawer which means you are also being a teller. Key wants you to do both jobs but still produce sales. Sales positions in branches are always available because people quit or get fired due to the system of sell, sell, sell when there are no customer to sell to.

    Advice to Management

    Decide what you want. A Salesforce or tellers. You can't attract and retain top talent by expecting them to be a teller half the time but still demand sales quotas that are unattainable.


  10. Relationship manager

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at KeyBank

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    M-Th hours were great since you got out at 4:30

    Cons

    management was never on the same page and always changing views

    Advice to Management

    get on the same page


  11. A corporate company for sure

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at KeyBank

    Pros

    Great people to work with and a great atmosphere overall, only downside is that they need to pay retail a little and by my retail I mean the Teller

    Cons

    Needs to be more understanding

    Advice to Management

    Be more understanding of someone that has been robbed, we re-opened after our teller got robbed.



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