KeyBank Reviews

Updated August 29, 2015
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3.1
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KeyBank Chairman and CEO Beth E. Mooney
Beth E. Mooney
230 Ratings

Pros
  • It allows for a good work life balance (in 37 reviews)

  • Fairly base pay and Good benefits package (in 27 reviews)

Cons
  • Little to no work-life balance, even though they have the technology to allow more flexibility, this will also depend on the department/manager (in 10 reviews)

  • Horrible upper management; some of them don't even understand the reports that they use to write up the employees for performance improvement plans (in 15 reviews)

More Pros and Cons

533 Employee Reviews

Sort: Popular Rating Date
  1. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Strong Culture, Good People, Attractive Comp

    Cons

    Can be slow to move

    Advice to Management

    Continue to streamline process


  2. Great place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at KeyBank full-time

    Pros

    Good people, good teams, interesting projects. Decent pay for the area. Good work/life balance message from management.

    Cons

    Sometimes it's like trying to turn an aircraft carrier. High amount of bureaucracy, but if you have a better way to do something, they will listen. Health benefits aren't great. Offshoring trend continuing, but it's hard to stay competitive without it.


  3. Asset Management

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    good team, interesting work projects

    Cons

    bit of bureaucracy as to be expected with large bank

    Advice to Management

    no complaints from over here`


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  5. Helpful (1)

    Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Banking Underwriter in Tigard, OR
    Former Employee - Business Banking Underwriter in Tigard, OR
    Recommends
    Approves of CEO

    I worked at KeyBank (More than a year)

    Pros

    Good company to work for, no overall complaints.

    Cons

    Not much to share in the cons. There is a limited local presence which limits growth opportunities without moving.


  6. Teller

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Corvallis, OR
    Current Employee - Teller in Corvallis, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at KeyBank part-time (More than a year)

    Pros

    Always happy smiling faces at every branch. Great team competitions to further bonding while keeping you focused on sales. Great compensation opportunities and okay work/life balance.

    Cons

    A lot of jumping through hoops and constant micromanagement with anything regarding compliance. Trying to do the work of a mega bank with the staff of a regional bank. A lot of politics to move up much within but if you can, great opportunities lie ahead.

    Advice to Management

    Be more willing to invest in employees that have a gaggle of people vouching for them. Get district managers to actually get face time in branches. Stop expecting to have your bankers and managers out of the office 3-4 times a week and then complaining that productivity expectations weren't met.


  7. Data Entry Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Entry Specialist in Cincinnati, OH
    Former Employee - Data Entry Specialist in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at KeyBank full-time (More than 5 years)

    Pros

    Great place to work, friendly atmosphere

    Cons

    Left early most days due to not having enough work


  8. Sales sales sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in Toledo, OH
    Current Employee - Personal Banker in Toledo, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at KeyBank full-time (More than 5 years)

    Pros

    Vacation time and decent pay.

    Cons

    Staffing model is very low. They are always on you about selling credit cards. Very high turn over.

    Advice to Management

    Relax on all the tracking and huddles! We are adults, we know what we need to do w/ out filling out a tracker and having a conference call.


  9. All about the sales! Even for tellers.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller
    Current Employee - Teller
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at KeyBank part-time

    Pros

    Good time off-work/life balance. PTO and holidays start on day one. No late nights or Sundays.

    Cons

    Most important part of job is referrals. Every customer is supposed to be fair game to get even more business from. Need to fill out tracker sheets of who you spoke with and what products you pitched to them . Sheets need to be "approved" before you can leave for lunch or home. Tellers are "ranked" against each other as far as referrals go. Now you must average 30 hours a week to get health insurance and they seem to be hiring a lot of "28 hour" tellers.

    Advice to Management

    Back off on the constant micro managing. Some days we get the same customers we have harassed about products a million times before. Doesn't mean we aren't working if we don't have a referral every single day.


  10. Helpful (1)

    LRM

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    great pay compared to other institutions such as Wells fargo, chase, B of A, us bank, etc. Lots of PTO and many locations

    Cons

    horrible staffing model. hate my boss and all of the policies and procedures. terrible computer systems as well

    Advice to Management

    stop trying to be like wells fargo. we are a relationship bank. stop making us push checking accounts to everyone that walks in the door.


  11. Helpful (1)

    From a teller perspective...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Teller in Barre, VT
    Former Employee - Senior Teller in Barre, VT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at KeyBank full-time (More than 3 years)

    Pros

    Branch staff and managers were top notch, as the area I worked in was small and tight knit.

    Cons

    Crappy pay, little room for advancement and a virulent increase in micromanaging, browbeating, layoffs, cut hours, outsourcing, combined with more focus on profits and less on quality customer service. All around it really began to feel like glorified slave labor, that's why I left after 4 years

    Advice to Management

    Want to know why credit unions are so successful and more people are flocking toward them? It's basically the opposite of everything you do. Take notes, and while you're at it how about trimming more fat off the top tier so everyone can succeed.



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