KeyBank
3.1 of 5 316 reviews
www.key.com Cleveland, OH 5000+ Employees

KeyBank Reviews

Updated Apr 21, 2014
All Employees Current Employees Only

3.1 316 reviews

                             

66% Approve of the CEO

KeyBank Chairman and CEO Beth E. Mooney

Beth E. Mooney

(137 ratings)

52% of employees recommend this company to a friend
316 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Base Salary, Work Life Balance, Large Regional Bank"
    in 25 reviews
  • "Fairly base pay and Good benefits package"
    in 20 reviews
Cons:
  • "No work life balance and incompetent Senior Management"
    in 10 reviews
  • "There is a severe disconnect today with upper management"
    in 13 reviews
  • Show more review highlights

Reviews

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  • Senior Management
         
  • Comp & Benefits
         
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  • Approves of CEO

 

OK Work If You Can Get It

Investment Analyst (Current Employee)
Cleveland, OH

I have been working at KeyBank full-time for more than 5 years

ProsThe work life balance is good. Remote, mobility centers, and standard offices/cubes are supported through capitalization. Upper and lower management are effective. Very customer/area oriented with community bank bank model focus implementing super regional resources.

ConsUpward career tracks are somewhat challenged at lower end with efficiency initiatives. Healthcare benefits discourage families but this seems to be the trend nation wide. Healthcare benefits took a hit in 2014 but this may be partially due to new legislation. Turnover of middle management seems to be more than average.

Advice to Senior ManagementNone

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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3 people found this helpful  

Great pay, questionable ethics

Relationship Manager (Former Employee)

I worked at KeyBank full-time for more than a year

Prosbase salary and bonus structure are great. Internal/support departments are incredibly helpful. I would consider working there again, just not in a sales role.

ConsUpper management does not care about employees or customers. I often worked over 40 hours per week (which I expected and don't mind), but when I casually mentioned it to my manager I was told not to bring it up again. Ironically, there was a class-action lawsuit for just such practices and I did receive some extra pay. Investment Advisers chose mutual funds and annuities based on payout, not client needs. The final straw came when I attended a training led by the regional manager. His advice was to "twist the knife in our customer's weaknesses to convinced them our solutions are best". He's no longer with the company, but overall this is the companies mentality. Sales through fear, regardless of pay, is no way to conduct business.

Advice to Senior ManagementLook at company's true goals and adjust sales culture.

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Flexible, lower pay

Account Manager I (Current Employee)
Overland Park, KS

I have been working at KeyBank full-time for more than a year

ProsVacation time and flexibility...work from home, etc. Good work atmosphere.

ConsPay is on the lower end. Like all companies, your manager can make or break your experience.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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1 person found this helpful  

Can not trust anyone.

Designer (Current Employee)
Cleveland, OH

I have been working at KeyBank full-time for more than a year

ProsFairly base pay and Good benefits package.

ConsBad communication from upper management. Low morale and backstabbing colleagues.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Fund accountant

Anonymous Employee (Former Employee)

I worked at KeyBank full-time

ProsLoved the co workers. Great benefits and vacation time

ConsManagement was poor. Not much growth. Pay was poor.

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Great company to work for.

Anonymous Employee (Current Employee)

I have been working at KeyBank

ProsBenefits and paid time off. Great colleagues and managers in place.

ConsFootprint and scope is limited compared to other banks. Limited career growth.

Advice to Senior ManagementMaintain community bank feel.

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Keybank has a very supportive environment.

Teller (Current Employee)
Hillsboro, OR

I have been working at KeyBank part-time for more than a year

ProsQuality clients with realistic expectations
Management wants to help you succeed and move up in the company
Many valuable resources to help with training
Close work environment where everyone supports each other

ConsHave to work some weekends
Work hours change every quarter

Advice to Senior ManagementN/A

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Great Benefits

Lead Teller (Current Employee)
Seattle, WA

I have been working at KeyBank full-time

ProsGreat Benefits, 401(k), Matching Gifts program, Education Assistance Program. Great Leaders

ConsIt can be tricky to get a raise, because leaders would change so quickly. No Overtime available.

Advice to Senior ManagementMake sure the Branch managers actually manage their branches. Branches need more leadership skilled employees.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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No raises given to young technology employees, no incentive to stay

Systems Engineer (Former Employee)
Cleveland, OH

I worked at KeyBank full-time for more than 10 years

ProsStable and subdued workplace, 401k match.

ConsCulture involves fearmongering and control, poor opportunities for personal growth, poor salary increase schedule, regular rounds of layoffs, no respect for technical staff (they are considered disposable). Benefit cost high versus other companies.

Advice to Senior ManagementThe company will be more competitive with technical offerings, not more marketing and fees. Regarding technical staff as non-valued cost center employees who exist to fulfill whatever marketing develops is sure to result in technology product offerings that are unstable, non-innovative, and weak compared to competitors such as USAA FSB.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Overworked and underpaid

Anonymous Employee (Current Employee)
Cleveland, OH

I have been working at KeyBank full-time for more than 3 years

ProsAlways career opportunities to move around departments; although these opportunities are mostly all lateral moves, it's difficult to move "up" in the company.
Decent benefits, 3 weeks vacation to start out.
Kind of laid back for a bank, although the corporate culture is a little strange.

ConsLow-balled wages/salaries. Denied annual raises and/bonuses even when the company is doing well; this seems to depend on the department you work for. Little to no work-life balance, even though they have the technology to allow more flexibility, this will also depend on the department/manager.

Constantly eliminating positions to create smaller staff size, while the work volumes increase. Then expect the higher work volumes to be completed with less staff, while offering no pay increase or bonuses, noting the base rates are a low balled rate to begin with. Terrible for employee morale.

Advice to Senior ManagementProvide more fair pay and better work life balance.

Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at KeyBank reviews and ratings — including employee satisfaction and approval rating for KeyBank CEO Beth E. Mooney. All 316 reviews posted anonymously by KeyBank employees.