KeyBank Reviews

Updated October 23, 2014
Updated October 23, 2014
382 Reviews
3.0
382 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
KeyBank Chairman and CEO Beth E. Mooney
Beth E. Mooney
169 Ratings

Review Highlights

Pros
  • Solid work/life balance with opportunity to move around a large organization (in 34 reviews)

  • Fairly base pay and Good benefits package (in 27 reviews)


Cons
  • No work life balance and incompetent Senior Management (in 10 reviews)

  • There is a severe disconnect today with upper management (in 15 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It is a good place to work.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at KeyBank

    Pros

    a lot of opportunities to learn from coworkers.

    Cons

    it is based in Cleveland

  2.  

    Key was a nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at KeyBank full-time (more than 5 years)

    Pros

    The culture is one that does allow you to perform your job with out continued oversight. It does reward for revenue growth and also provides a nice work life balance.

    Cons

    If you are not from Ohio, or Miami of Ohio, your are not typically part of the club there in Cleveland. That club tends to move up and ahead of all else.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Very great to work for

    Former Employee - Risk Reviewer in Brooklyn, OH
    Former Employee - Risk Reviewer in Brooklyn, OH

    I worked at KeyBank as an intern (less than an year)

    Pros

    Laid back environment, every wants to succeed, learning on the job was encouraged, performance reviews were given in a very straight forward manner, pretty good pay

    Cons

    At times too laid back, in my position there were times I didn't really have much work to do, and then I'd be thrown a lot of stuff to do all of the sudden.

    Advice to ManagementAdvice

    You guys were very nice to me. keep doing that!

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Lead Teller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Teller in Tualatin, OR
    Current Employee - Lead Teller in Tualatin, OR

    I have been working at KeyBank full-time (more than 3 years)

    Pros

    Great pay. I work as lead teller in Keybank and start wage is $15.75. Great company to work and less stressful.

    Cons

    The management really brings the company down. Keep telling us make cross sales and leads, but they really just sit on office and doing nothing related.

    Advice to ManagementAdvice

    Hope they can offer more real services to clients instead pushing sales goal.

    Recommends
    Negative Outlook
    Disapproves of CEO
  6.  

    Full of senior management that wants you to succeed and stay at Key

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Analyst in Cleveland, OH
    Former Employee - Financial Analyst in Cleveland, OH

    I worked at KeyBank as an intern (less than an year)

    Pros

    Good Pay, Collaborative Environment, Caring Management, Work/Life Balance, Time Off

    Cons

    Sometimes not challenging, limited career growth potential, slim opportunities to travel

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Glad to be done

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at KeyBank full-time (more than 5 years)

    Pros

    Work from home
    Great people to work with, long lasting friendships

    Cons

    PTO wasn't great
    Hard to climb the ladder
    Not the best bank to be associated with, very corporate, not very forgiving and kind as far as banks go

    Advice to ManagementAdvice

    Listen to the people in the lower departments. Most of them could do their jobs with their eyes closed and are FULL of knowledge... most are not treated as valuable as they really are to the bank. You should really consider building a more intimate relationship with normal people and not be so focused on high end clients. People like banks that will back them, not just the big guys.

    Doesn't Recommend
    No opinion of CEO
  8.  

    The little big bank that couldn't decide.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at KeyBank full-time (more than 3 years)

    Pros

    - Moderate compensation among the retail world
    - A good amount of "lifers" that still work and are good people to be around.
    - Industry standard PTO/Holiday schedule

    Cons

    - Management (C level) obviously wants out, and needs a boost to stock. This of course entails cutting harshly throughout the bottom and middle and doesn't inspire confidence towards an impending sale or buy.
    - With this in place, they are very confused, unsure of where they are going and what they want to do.
    - Demonstrated a consistent "grass is greener" when hiring - always looking for the outside hire over the internal.

    Advice to ManagementAdvice

    Consider where you want to go, announce it clearly, and then make sure you pay competitively for such a stretch.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at KeyBank

    Pros

    Strong peer group support and products

    Cons

    Too many outdated sales system

    Advice to ManagementAdvice

    Teach local upper management how to make employees feel valued

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10.  

    Over worked and under paid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relationship Manager
    Current Employee - Relationship Manager

    I have been working at KeyBank full-time (more than an year)

    Pros

    The only thing that I gained from working here is the unlimited amount of knowledge of the financial industry, and how clients are viewed in the banking industries eyes.

    Cons

    Not enough pay for the workload that is dumped on you, a horrible staffing model that leaves most branches understaffed, and burned out.

    Advice to ManagementAdvice

    Try promoting within more, rather than always going outside to find talent, leaves the current employees wondering why their still working here if their always overlooked, or not approached for positions. Stop making promises to try and keep current employees at bay, and then not follow through.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    I have been with Key Bank for 3 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Teller in Bangor, ME
    Current Employee - Lead Teller in Bangor, ME

    I have been working at KeyBank full-time (more than 3 years)

    Pros

    Great paid time off and hours, wonderful co-workers and managers. If you are willing to put in 110% you can go far, you are given the tools to be as successful as you want if you are willing to put in the time and effort.

    Cons

    New hires could use a little more support and training.

    Recommends
    Neutral Outlook
    Approves of CEO

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