KeyBank Reviews

Updated April 21, 2015
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3.2
462 Reviews
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Approve of CEO
KeyBank Chairman and CEO Beth E. Mooney
Beth E. Mooney
204 Ratings

Pros
  • Solid work/life balance with opportunity to move around a large organization (in 37 reviews)

  • Fairly base pay and Good benefits package (in 27 reviews)

Cons
  • No work life balance and incompetent Senior Management (in 10 reviews)

  • There is a severe disconnect today with upper management (in 15 reviews)

More Pros and Cons

Employee Reviews

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  1. Wealth Management Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Wealth Management Intern
    Current Intern - Wealth Management Intern

    I have been working at KeyBank as an intern (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Co-Workers very friendly
    Atmosphere was relaxed and welcoming
    Understand the balance of work and school

    Cons

    Recruitment process is based out of headquarters and very delayed and unreliable

    Advice to Management

    Internal applications should be taken more seriously than they currently are

  2. Part Time Teller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller I in Salt Lake City, UT
    Current Employee - Teller I in Salt Lake City, UT

    I have been working at KeyBank part-time (less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good base pay. Excellent training. Key bank has tuition reimbursement as well as 401k matching.

    Cons

    This comes with anything in the banking world but the regulations are overboard and extremely frustrating at times.

    Advice to Management

    Nothing more than some software adjustments and more simple procedure processes. This company appears to be solid. Also private bank and branches should be better friends.

  3. Business Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst
    Former Employee - Business Analyst

    I worked at KeyBank full-time (more than 10 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Overall experience working at Key was wonderful. Loved the department I worked in and I loved my job.

    Cons

    Upper management out of touch

    Advice to Management

    Need to be more engaged with all of the employees

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  5. Good bank to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker
    Current Employee - Personal Banker

    I have been working at KeyBank full-time (more than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    - time off pay
    -sick days pay
    - Great scheduled

    Cons

    - hard to move up

  6. CSR I

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Columbus, OH
    Current Employee - Anonymous Employee in Columbus, OH

    I have been working at KeyBank part-time (more than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Friendly coworkers; excellent benefits package

    Cons

    The customers! As a part-time CSR, you MUST work every Saturday.

  7. Great place to work at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Manager in Brooklyn, OH
    Current Employee - Call Center Manager in Brooklyn, OH

    I have been working at KeyBank full-time (more than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Management and everyone else is great to work with.

    Cons

    Pay and schedules are not the best but they are ok

  8. Lead Applications System Programmer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Cleveland, OH
    Former Employee - Anonymous Employee in Cleveland, OH

    I worked at KeyBank full-time (more than 10 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    The team I was on really worked well together. We were able to develop application that helped several lines of businesses and were never held back by our manager. This was all great until our team was eliminated due to the economy, but the severance and out placement help was good.

    Cons

    I have found that some managers in other groups were more worried about themselves then how their team or the company did.

  9. Relationship Manager 1

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at KeyBank

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    They do pay a good decent salary for Personal Bankers in the Denver Metro area. Good opportunity for growth as well within the company.

    Cons

    There is no support whatsoever. You get a few days of training and then they throw you to the wolves. The managers seem to focus on their own priorities and don't leave any time for their staff. Their CRM and other systems are very behind the times. The manager I had did not even know how to work the CRM and had no want to do so. You are really on your own.

    Advice to Management

    Take a step back and check on your employees instead of just focusing on your pipeline.

  10. Traumatic experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Commercial Loan Operations in Brooklyn, OH
    Former Employee - Commercial Loan Operations in Brooklyn, OH

    I worked at KeyBank full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The employees were good people. Many were even exceptional. PTO allowances were generous. The Brooklyn Ops Center was a nice facility.

    Cons

    Fear and lies seemed to pervade the culture. Production expectations were unreal. To set goals so high that they can rarely be achieved seems to me an invitation for employees to cheat, steal and lie. It was hard to enjoy PTO when you knew you'd come back to work with a huge backlog to cover and your current unwieldy portfolio would need attention, too. Management was not very helpful. Other department managers asked me what the head of my department did all day long and I had no answer - he was just collecting a nice paycheck and looking forward to his retirement, Pretty quickly I began to regard all corporate communications as propaganda (Orwellian double-speak). For instance, when the core medical plan was phased-out in favor of a high deductible plan, it was promoted to employees as something good that would empower us to be able to make better choices as consumers of medical services. Never mind how opaque the market actually is and that the employee will be paying more, we were told that the change was good for us.

    Advice to Management

    Naming layoffs as though they are something to be proud of is a disgrace. Instead of investing in local communities by providing well paying jobs you seem to be laying off local workers and hiring contractors. Operations Center workers do notice that the local IT employees were laid off and contractors from India were hired in their stead. They also notice when the Operations Center is re-branded as the Brooklyn Credit Campus (operations jobs are easy to outsource). Your employees know your plan is not benevolent. It would be nice if you could live up to your progressive branding. I have little hope that anything will change for the better under Beth Mooney's leadership. As a woman I am happy for her success. As a woman I am profoundly disappointed by her actions and approach.

  11. Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - OHIO in Cleveland, OH
    Former Employee - OHIO in Cleveland, OH

    I worked at KeyBank (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Offers good benefits and plenty of time off (if you're allowed to use them)

    Cons

    Poorly run company that is all about office politics. It takes weeks to get anything done.

    Advice to Management

    Promote internal movement and stop hiring externally. It gives a bad name.

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