KeyBank Reviews

I have been working at KeyBank as an intern for less than a year

Pros – Last week, I started my internship with Key Banc Capital Markets in Cleveland, OH and it has introduced me to every single sector of finance. There are informative meetings where we learn about every single group in the Capital Markets goup at Key.

Cons – Sometimes there are long hours

Advice to Senior Management – Keep up the internship program and expand accross the whole country.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I worked at KeyBank full-time for more than a year

Pros – All holidays paid, 9-5 work schedule with the majority of the weekend free, good benefits and 401K

Cons – Frequently reprimanded for not meeting sales/referral goals. Tellers are expected to sell products rather than provide quality customer service. Company sets unrealistic sales/referral goals and encourages competition over teamwork in the branches. Tellers stealing referral opportunities from other employees or taking credit for referrals they did not earn happens frequently.

Advice to Senior Management – Let the tellers focus on quality customer service and accurate transaction processing, rather than stress over sales. Leave the sales to the managers. Tellers aren't paid enough for the amount of demands put upon them.

No, I would not recommend this company to a friend

I have been working at KeyBank full-time for more than 3 years

Pros – More women in management than other banks.

Cons – Bureaucratic. Typical conformity with male agenda and good ole' boys club is adherent. Minorities are protected no matter performance. Sales are stolen from managers on a continuous basis with hush tactics in order to gain business. Upper management left before rush of problems in region became apparent. Definitely an area beyond the average scope of understanding. Not for the faint of heart.

No, I would not recommend this company to a friend

I have been working at KeyBank full-time for more than 7 years

Pros – Hands down one of the best management teams I've ever worked with. District President is awesome and very personable. Great team of employees from upper management to recent college grads in training.

Cons – A little behind the times when it comes to technology and understanding evolving consumer habits.

Advice to Senior Management – Call nights need to go. We'd be better served using that time to refine our email contacts and other was of reaching our clients through advancing technology.

Yes, I would recommend this company to a friend

I worked at KeyBank full-time for more than 7 years

Pros – I worked at KeyBanc Capital Markets and worked with a great group of people. Pay and benefits were great. My co-workers were smart and intelligent and there really weren't any big egos to deal with.

Cons – The amount of travel was a bit taxing and I missed being with my family. Also, working on the west coast made it taxing to work stock market hours. Both of my issues were more due to the line of work rather than the company itself.

Advice to Senior Management – Keep up the good work!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I have been working at KeyBank full-time for more than 3 years

Pros – Working at the trading floor as a market risk analyst provides excellent opportunity to interact with
LOB daily and learn the business. The boss cares about the employees and is fully supportive in improving the employees' technical skills by reimbursing for conference attendance, books, professional exams (CFA, FRM, PRM),... etc. Fun to work with the team.

Cons – We are working very hard to fix system issues and would be glad to see our incentive compensation aligned with the excellent work we have accomplished.

Advice to Senior Management – Keep up the good work!

Yes, I would recommend this company to a friend

I worked at KeyBank full-time for more than a year

Pros – A 40 hour week and good location.

Cons – Very hostile environment, almost no opportunity for professional growth. Promotions not based on merits. No one shares knowledge or information, everyone protects their territory fanatically. No direction from management to new employees-half the time because they are clueless, half the time on purpose. Because of obsolete systems and company culture it's hard to get rid of some unproductive people with outdated skills who have worked there for many years and practically "own" the place. They will do everything they can to attack new talent. If you want more from your life and career and want to stay marketable DON'T WORK THERE. Glad i left!

Advice to Senior Management – Reward and value people with real skills and strong ethics. Figure out why there is so much employee dissatisfaction and make changes. Strong publicity can keep the stock price high only for so long...people bring the real value.

No, I would not recommend this company to a friend

I have been working at KeyBank full-time for less than a year

Pros – Strong focus on team work - helping people with all their financial needs. A one stop resource for client.

Cons – Has not been willing to develop talent. Focuses is on financial results.

Advice to Senior Management – Focus on developing talent.

No, I would not recommend this company to a friend

I worked at KeyBank full-time for more than 7 years

Pros – Key has some excellent benefits: 401k, medical, dental, vision, vacation.holiday pay, etc. The people you work with are, also, some of the best.

Cons – Key quotes customer service is most important and when I started with Key, I would have agreed; however, in the past couple of years their primary was sales. It got to the point that most every call there was an expectation of "finding a need" and if you couldn't find it then you weren't doing your job.

Advice to Senior Management – take some of the calls, do what you expect of the agents and realize you are asking the impossible and are pushing clients away with some of the constant pushing of items

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at KeyBank full-time for more than 10 years

Pros – Most associates were team players and very personable, others - senior management if you did not click in their clique you were an outsider.

Cons – lots of cliques and favoritism.

Advice to Senior Management – People today want to stay employed, work hard and do the right thing. Too many seasoned people are let go so younger - lower salary people can take over. Lets hope the economy picks up so more folks can get to work...

No, I would not recommend this company to a friend