KeyBank Reviews in Seattle, WA Area

Pros

As long as you are meeting your sales goals, you are given a fair amount of freedom. I was allowed to essentially make my own work schedule.

Cons

Like any retail bank, there are many uneducated people who are simply there to collect a paycheck. This can be hard for people who are interested in building a career in the industry.

Advice to Senior Management

Work on attracting and retaining top talent. Many areas of the bank seem to be overburdened with frumpy lowlifes without clear visions for the future of the bank.

Pros

Key does a pretty good job serving it customers.

Cons

Management is ruled by poliitcs and artifice.

Advice to Senior Management

Stop over monitoring employees with high levels of activity reporting.

Pros

Experience
great for resume
Skills in customer service.

Cons

Lack of professionalism
Lack of coaching
Lack of understanding of needs of staff

Advice to Senior Management

Leadership needs to be better about coaching their employees in order to help them be successful in their job.

Pros

Weekends and holidays off, decent pay for someone working their way through college, good work environment where co-workers lended a hand when needed.

Cons

Management wouldn't helped when needed, instead they would "encourage" you to solve your own problems. It sounds reasonable enough until you've spent half an hour trying to solve your own problem and you have a frustrated customer in front of you and 10 more in the line behind them.

Advice to Senior Management

I think the company as a whole is doing well and know other tells at other locations didn't have the same issues those at my branch did. I would hope in the future there would be more training of management, especially those who are growing within the company. Being with the company for a certain amount of time shouldn't automatically qualify them for a high position or make them a good leader.

Pros

The bank truely does care about the customer and does put the client first. I do feel like I have a relationship with my clients. The pay is low, the bonuses have been getting small and small. Time off is genereous.

Cons

Too much micro-management, ie daily conference calls, weekly meetings. Company is not sure if it wants to be a bank or a brokerage house or a insurance provider. Starting to force staff to push products and not offer solutions.

Advice to Senior Management

Get back to baiscs! This is a bank, not an annuity re-seller office. Do not forget about the customers and do not forget about the employees. Pay them fair market wages. Now that the bank is profitable again and is paying a dividend, pay back TARP.

Pros

It's an established well-known company especially in Washington. It's smaller than Chase, BOA, WF so not as overwhelming. Professional bank atmosphere.

Cons

No respect for personal life outside of work. Mngmt will make you work on your days off with short notice. Mngmt does not communicate their schedule with you so coaching and support is not there. If you want to be in sales for the rest of your life this is the job for you. If not search harder for a better job. The activities you perform here are elementary a high school graduate could do it. Not real stimulating for intellectual individuals.

Advice to Senior Management

Not my concern anymore. Their management should be reaching out to the staff. Nothing is confidential here and decisions are based on emotions/gossip instead of using rational methods. If I really wanted to get ahead I would complain my way up the ladder because that's how you get what you want at Key.

Pros

Keybank has a great education program and great benefits.

Cons

The goal are set very high and always feel out of reach and unrealistic, especially in the economy we are in right now.

Advice to Senior Management

Have Some of the branch empoyees give more feedback before you make so many system and policy changes that affect them on a daily basis.

Pros

Down to earth people and RMs could actually speak with underwriters about loan decisions. Branch managers are actively involved in the sales process.

Cons

I wasn't very impressed with their benefits package and the performance goals often seemed unattainable for sales positions. It felt like a small bank growing into a large bank.

Advice to Senior Management

There didn't seem to be very much communication from the upper levels of management to the people in the branch. I often felt like I was in the dark about where the company was headed.

Pros

Relationship banking. saying it and meaning it at least until now. I have always had good bosses who I felt I could speak openly with.

Cons

Changing environment towards more focus on sales at any cost. I feel that the way things have been lately the trend of going towards a bank of sales volume tracked aggressively creates a higher stressed environment. The medical benefits are expensive for the coverage that you get. I didn't even participate this year because the plan offered. As of late the balance between work and life is harder to maintain because of above aggressive sales pushes.

Advice to Senior Management

Give branches more FTE. We can't go get the business if we can't leave the branch.

Pros

Great vision of where they want to be, decent compensation and good benefits.

Cons

Lack of implementation of their vision, focus changes constantly.

Advice to Senior Management

Implement a strategy and stick to it. Make your vision of community bank the priority and focus less on individual products.