Kimpton Hotels & Restaurants

www.kimptonhotels.com
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Kimpton Hotels & Restaurants Reviews

Updated July 2, 2015
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3.7
Rating Trends
Recommend to a friend
Approve of CEO
Kimpton Hotels & Restaurants CEO Mike 
DeFrino
Mike 
DeFrino
11 Ratings

Pros
  • Cool company culture, cheap hotel stays for employees (in 5 reviews)

  • Kimpton as an entirety is a great place to work for (in 4 reviews)

Cons
  • They don't pay the industry standard for their hourly employees but pay salaried employees much more than average (in 7 reviews)

  • Work-life balance isn't great, but that's a given in the hospitality industry (in 3 reviews)

More Pros and Cons

144 Employee Reviews

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  1. Helpful (1)

    Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kimpton Hotels & Restaurants

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    liberal, fun, funny, laid back, reduced hotel rates

    Cons

    being forced to fill out a review so that I can read others will inevitably force people like me to post reviews that have no actual meaning.


  2. Front desk agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Miami, FL
    Current Employee - Front Desk Agent in Miami, FL

    I have been working at Kimpton Hotels & Restaurants full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Feels like home. You are appreciated. Great clientele. Social. Trendy. Exclusive.

    I love there Kimpton Karma Rewards program

    Cons

    Kimpton hotels doesn't advertise. If they did, more people will be able to experience a Kimpton stay.

    Advice to Management

    You do a great job at keeping your employees happy


  3. Great product!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kimpton Hotels & Restaurants full-time

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    - Fun work environment (birthdays, holidays, monthly lunches, etc.)
    - Benefits and transportation for managers or parking (depending on property)
    - A lot of opportunity to grow within the company
    - Great classes offered to improve skills

    Cons

    - Very low on the pay scale
    - Every property is SO different so every system, promotion, standard that is implemented is very difficult to actualize.
    - Challenge because each property is owned by third parties that want to spend no money and so there is one person doing the job that 3 people should be doing, a lot of frustration across the board.
    - Out dated systems that are not efficient. A lot of standards and tools that you are required to use that actually make it harder and take longer to do your job.

    Advice to Management

    more competitive pay scale.


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  5. Helpful (1)

    Digital Marketing Intern

    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at Kimpton Hotels & Restaurants

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Great office environment, friendly employees and laid back work method.

    Cons

    no cons during the 4 month period.


  6. Helpful (1)

    Quirky Boutique Hotel Chain

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Coordinator in Phila, PA
    Current Employee - Sales Coordinator in Phila, PA

    I have been working at Kimpton Hotels & Restaurants full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    There really is a tight knit, caring atmosphere in most hotels. Managers really care about your personal development and support your goals. They usually try to hire from within. Fun work environment most of the time with team outings/retreats occasionally.

    Cons

    Fairly poor pay compared to industry standards. The company is still relatively small so it can be a bit of a competition getting into higher roles.

    Advice to Management

    Step up the pay to keep your employees. They're an investment in the company and it's worth it when you have good people. It would also be nice to have the option to work from home when possible.


  7. Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kimpton Hotels & Restaurants full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people, great company culture, great management

    Cons

    Now owned by IHG, future a bit unstable


  8. Chef

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bqt Chef in Miami, FL
    Former Employee - Bqt Chef in Miami, FL

    I worked at Kimpton Hotels & Restaurants

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great staff, good benefits, good management

    Cons

    Hours can be very long

    Advice to Management

    Work on communication and follow through


  9. Helpful (2)

    Great but compensation package could be better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kimpton Hotels & Restaurants

    Positive Outlook
    Approves of CEO
    Positive Outlook
    Approves of CEO

    Pros

    The culture is amazing. Employees are generally happy and guests usually love staying. The programming at each hotel is unique and the hotels have a cool vibe to them.

    Cons

    The company sets the expectation of the hotel leaders on culture service but it is up to them to execute at a hotel level and that's not always the case. In certain places it's awesome but other places not so much. Also, the company is a bit behind the times with compensation. Compared to other companies we are paid much less and given a small COLA each year during review time. Also, the different departments seem disjointed and not cohesive. Operations does fine but finance, sales and revenue seem to be on their own and not part of the whole hotel. I've heard my managers use the word silos before when describing how the company works.

    Advice to Management

    Pay your people. Don't come with reasons why you can't, invest in your talent and pay people the market value for that position. Or better yet, the high performers, pay them more for a job well done.


  10. Amazing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Services in Phoenix, AZ
    Current Employee - Guest Services in Phoenix, AZ

    I have been working at Kimpton Hotels & Restaurants full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great place to work at, everyone is so friendly.

    Cons

    A lot of micromanaging that goes on.

    Advice to Management

    Don't micromange


  11. not great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Agent
    Former Employee - Guest Service Agent

    I worked at Kimpton Hotels & Restaurants

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    it was a job when I needed it

    Cons

    terrible management. Only concerned with numbers and favoritism

    Advice to Management

    care



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