Kimpton Hotels & Restaurants

www.kimptonhotels.com
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Kimpton Hotels & Restaurants Reviews

Updated March 4, 2015
Updated March 4, 2015
124 Reviews
3.7
124 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Kimpton Hotels & Restaurants President and CEO Michael Depatie
Michael Depatie
78 Ratings

Review Highlights

Pros
  • The company culture at Kimpton is the key to their success and what sets them apart as employers (in 5 reviews)

  • There is opportunity for growth within the company (in 3 reviews)


Cons
  • The pay for hourly employees is low compared to similar positions in the industry (in 7 reviews)

  • They say they like to give you work life balance (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Nice hotel to work at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food Server in Los Angeles, CA
    Former Employee - Food Server in Los Angeles, CA

    I worked at Kimpton Hotels & Restaurants part-time (less than a year)

    Pros

    Real hospitality is encouraged amongst employees, also a fun working atmosphere, and benefits are great. Which makes a great working environment for all employees.

    Cons

    Typical of most hotels staff is cut down to save on cost but same high level of service is expected. This also makes it hard to request days/time off since there is no one else available to cover shift

    Advice to ManagementAdvice

    Don't have secret shoppers visit so often or at minimum allow factors such as short of staff be contributed to report because it is not the employees fault for bad service when they are the only one helping 20 different people during s shift that was expected to be slow.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    I love Kimpton~

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kimpton Hotels & Restaurants

    Pros

    Room for advancement, constant changes, warm friendly people, family feel

    Cons

    Pay is a bit below average

    Advice to ManagementAdvice

    Don't let the Kimpton spirit get lost in the IHG transition

  3.  

    For love of the guests

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kimpton Hotels & Restaurants full-time (more than 10 years)

    Pros

    You are given free reign to help people in any way you can. Time can be very flexible and the working environment is casual/professional. They allow their employees to be themselves.

    Cons

    Limited funds for raises, activities and benefits. It varies from property to property, but they seem to underpay their employees and dangle "incentives" that are difficult to obtain, or don't make a significant improvement to wage.

    Advice to ManagementAdvice

    Reward your employees for longevity, minimum wage increases do not count as "getting a raise"

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    Fun, considerate, professional

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kimpton Hotels & Restaurants full-time (less than a year)

    Pros

    Relaxed, guest-oriented, they care about employees

    Cons

    Sometimes a little TOO relaxed, but I'm also used to bigger chains

    Recommends
  6.  

    My experience working here is neutral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server Assistant in San Diego, CA
    Current Employee - Server Assistant in San Diego, CA

    I have been working at Kimpton Hotels & Restaurants

    Pros

    Paid vacation, tips are ok nothing spectacular unless you are a server, coworkers are always helpful and friendly.

    Cons

    No opportunities to ascend. Was promoted to a serving position then the following week was put back as an SA.

    Advice to ManagementAdvice

    Take consideration of others. Dreams of a better life have been laid to rest, maybe don't promote someone and leave them puzzled as to what happened.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    an okay experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in San Francisco, CA
    Current Employee - Front Desk Agent in San Francisco, CA

    I have been working at Kimpton Hotels & Restaurants full-time (more than a year)

    Pros

    my direct manager was great and really cared
    employees are empowered to make their own decisions

    Cons

    compensation was low; only managers were provided with parking; General manager once said if you needed to make more money, then to go to a different hotel.
    favoritism was rampant- favorites were moved up quickly despite not having experience or good work ethic.
    very little work/life balance; schedule was always put out 2-3 days ahead of the next week so it was impossible to plan anything, I imagine this was done on purpose; staff was run as a skeleton crew so I was often working 7-10 days in a row.

    Advice to ManagementAdvice

    promote based on merit.
    put the schedule out sooner so employees can have a life!

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Excellent for students looking for internships.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Human Resources Intern in Miami, FL
    Former Intern - Human Resources Intern in Miami, FL

    I worked at Kimpton Hotels & Restaurants as an intern (less than a year)

    Pros

    Helpful directors and managers willing to oversee your work, immerse you in the work YOU want to get into, treat you like a fellow employee

    Cons

    No open HR Coordinator positions

    Advice to ManagementAdvice

    Continue the fantastic work guys!

    Recommends
    Positive Outlook
  9. 1 person found this helpful  

    Good company to learn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Catering Manager
    Former Employee - Catering Manager

    I worked at Kimpton Hotels & Restaurants full-time (more than 5 years)

    Pros

    It's a great company to learn from before you move on.

    They have high turn over so you can quickly move up the ranks if you work hard.

    They hire fun and unique people, so you quickly make friends...

    GM's are easily accessible most of the time and truly care about their employees.

    Cons

    Low salary, low commision compared to other hotels. The only raise you get is cost of living.

    Benefits for catering employees is unfair. No sick days, no holiday pay, and almost unaffordable medical coverage.

    There is no consistency between properties, proper training is not provided.

    No work life balance in catering department. Expected to work every weekend.

    There is a disconnect between each department.

    Advice to ManagementAdvice

    Same benefits as hotel employees. Consider a training program for all new hires or new position transitions.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    working with this company was, fun, exciting and overall a great expierence

    Former Employee - Chief Engineer in San Francisco, CA
    Former Employee - Chief Engineer in San Francisco, CA

    I worked at Kimpton Hotels & Restaurants full-time (more than 10 years)

    Pros

    Benefits, staff, overall caring, ability to advance and education

    Cons

    I have to cons to provide

  11.  

    Amazing boutique hotel and restaurant company that is very openminded and treats guests equally with respect and care.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - In-Room Dining in Boston, MA
    Former Intern - In-Room Dining in Boston, MA

    I worked at Kimpton Hotels & Restaurants as an intern (more than a year)

    Pros

    Very friendly managers who care
    Let you be yourself - many employees had tattoos that were always exposed.
    Embrace uniqueness
    Easy-going atmosphere
    Lots of fun perks
    Smaller hotels allow for more interaction with other departments

    Cons

    Few entry-level position options for college graduates (but the hotels are small)

    Recommends
    Neutral Outlook
    Approves of CEO

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