Kimpton Hotels & Restaurants

  www.kimptonhotels.com
  www.kimptonhotels.com

Kimpton Hotels & Restaurants Reviews

Updated October 7, 2014
Updated October 7, 2014
102 Reviews
3.7
102 Reviews
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Kimpton Hotels & Restaurants President and CEO Michael Depatie
Michael Depatie
68 Ratings

Review Highlights

Pros
  • There is opportunity for growth within the company (in 3 reviews)

  • The company culture at Kimpton is the key to their success and what sets them apart as employers (in 4 reviews)


Cons
  • The pay for hourly employees is low compared to similar positions in the industry (in 7 reviews)

  • Definitely some growing pains at the company (in 3 reviews)

More Highlights

Employee Reviews

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  1.  

    Hospitality isn't possible with unions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Manager in Boston, MA
    Former Employee - Front Desk Manager in Boston, MA

    I worked at Kimpton Hotels & Restaurants full-time (less than an year)

    Pros

    -The people here were exceedingly friendly and there is only a minority amount of employees there that are incapable of performing their job.
    -Pay was great
    -Manager training at home office is a tremendous experience

    Cons

    -Front Desk Agents, Concierges, Bellman and the housekeeping department are all unionized. It's abhorrent the amount of people that slip through the 90 day process are and "protected" from then on out. The end result is employees that do not value hospitality, rather doing just enough to keep their job.
    -The housekeeping department starts at 9am and always makes sure they (the housekeepers) have checkout rooms to clean between 3pm-5pm, which is peak check in time. The result is a cluttered mess of angry hotel guests trying to sit in the lobby but unavailable to because almost every other check in has taken their spot.

    Advice to ManagementAdvice

    There's not much executive level management can do - a union hotel is a bad place to work, period. Not a single executive approves or wants the union there, however their continued presence/contract is more a political problem than a work problem.
    The issue ends up becoming the middle managers who have to do all the work. The FOM works at least a twelve hour day, running around and trying to stitch the inconsistencies of union employees who are content to look the guest up and down and dismiss them if there isn't tip money in their hand.
    The Director of Housekeeping/Housekeeping Managers are besieged hourly starting at 1pm to find rooms that are clean and ready to be sold, however that cannot happen because the union housekeepers know to keep more than a few checkouts for the end of the day, to ensure they get 8 hours/day.

    The parent company (Kimpton) is remarkable. They are always available (even senior leaders within the company) on email and are eager to make sure their employee's feel wanted. If you don't mind relocating you can find a promotion within 8mo/1 year of hard work.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great Company with Awesome Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Banquet Server in San Francisco, CA
    Current Employee - Banquet Server in San Francisco, CA

    I have been working at Kimpton Hotels & Restaurants part-time (more than 3 years)

    Pros

    Very diverse positive group of employees who know how to provide an exceptional Hospitality experience. Everyone works well as a cohesive team. Kimpton has also provided excellent training and staff development.

    Cons

    The hours in my department are more intermittent thanI would prefer. This comes with the territory for an on-call position, to be certain, but I still wish I could get more shifts.

    Advice to ManagementAdvice

    Keep the same great culture! Also consider the balance between booking banquet events and prioritizing room rates.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Great place to work, for many, especially for employees working in the field.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kimpton Hotels & Restaurants full-time (more than 8 years)

    Pros

    Company strives to be a best place to work. Training and mentorship programs. Promotion from within. Product is really nice, guests really love the brand. Most of the leaders understand that the employees are the heart of the company - make the difference for the brand.

    Cons

    Resources are strained. Suffering growing pains.

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  5.  

    Disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Coordinator in San Francisco, NM
    Former Employee - Sales Coordinator in San Francisco, NM

    I worked at Kimpton Hotels & Restaurants full-time (more than an year)

    Pros

    Health Insurance, Pets at work

    Cons

    Corporate Politics, box feel that they pretend like they aren't a part of

    Advice to ManagementAdvice

    The hospitality world is small, practice what you preach.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6.  

    High Ceilings

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Floor Manager
    Former Employee - Floor Manager

    I worked at Kimpton Hotels & Restaurants full-time (more than 8 years)

    Pros

    When the people with whom you are surrounded buy into the culture, the ship sails on glass. This is a company that fosters a familial bond between its employees. Those who choose to pursue other opportunities within the industry or choose to leave the industry altogether often find this bond remains intact long after their tenure expires. In a niche specializing in employee turnover and high rates of burnout, this speaks volumes. Most properties are operated by a relatively small staff, so autonomy earns a pat on the back. Benefits for hourly employees was a staple for this company long before it was trendy. Perks: Entry-level managers earned paid benefits. Relocation opportunities abound. Driven employees have high ceilings. Fantastic discounts on hotel rooms for self, friends and family. You can bring your dog to work. LGBTQ+. Kimpton is a young company and an upstart in the hotel/restaurant industry. They will make blunders, but they are rich in opportunity. Great company.

    Cons

    Like most corporate companies in hospitality, there are a few bad apples. Temptation is at every turn and when temptation meets ego, there are problems. Corporate is highly visible to the hourly employees (especially at the regional level) and the phrase "ship in every port" could easily be replaced with "hostess/staff accountant in every port." Its easy to punch holes through the company culture when you don't respect the person sitting next to you. The growth of the company can sometimes spread its resources too thin. New hotels/restaurants require a training staff, which is pooled from employees at existing/established properties. This can leave teams short-staffed and overworked. Post Bill Kimpton, the company has gradually steered away from properties creating their own identity favoring a more contiguous corporate structure. It seems to be moving away from that warm, familial quality and toward sterility and familiarity.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Overall, a company that cares, but often misses the little things

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kimpton Hotels & Restaurants

    Pros

    Lots of employee perks for line employees, full time benefits, contests, employee luncheons,

    Cons

    discussed employee rate is almost never available in any city. Lots of "perks" that are misrepresented.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Simply the BEST

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kimpton Hotels & Restaurants full-time (more than an year)

    Pros

    Work life balance has never been something that I have experienced working in the hospitality industry....until now. Kimpton treats its employees right from the line level staff on up...not the other way around.

    Cons

    Everyone wishes they could make more money...right?!

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Kimpton Cares

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Coordinator in Washington, DC
    Current Employee - Sales Coordinator in Washington, DC

    I have been working at Kimpton Hotels & Restaurants full-time (more than 3 years)

    Pros

    Kimpton really values and appreciates their employees and it shows every single day. Working here you are empowered to do what is right and what is best for the customer. Benefits and growth opportunities are endless.

    Cons

    Smaller company, but rapidly expanding. Not International yet, but they are getting close.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great company depending on the property

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kimpton Hotels & Restaurants

    Pros

    Great employee discounts on hotels. The company normally promotes within so there is opportunity for advancement.

    Cons

    Depending on management at each property it's difficult to guarantee consistency.

    Advice to ManagementAdvice

    Try to promote from within so that managers know what it's like work in their employees positions.

  11.  

    Out of all the many jobs I've had in this life time, so far. Kimpton has been hands down the best company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Maintenance Engineer in San Francisco, CA
    Former Employee - Maintenance Engineer in San Francisco, CA

    I worked at Kimpton Hotels & Restaurants full-time (more than 8 years)

    Pros

    This is a company that makes you feel proud to be apart of. They take care of their employess, and make you feel great about working for them and with them. It's a culture that the founder instill in it's birth.

    Cons

    Like most big companies they are in the business of buying and selling parts. Sadly when you're apart of one of those smaller parts, easily lost in the transaction.

    Advice to ManagementAdvice

    When you meet 1 of the thousands of great people that work for this awesome company, don't lie to them. If they don't have a chance to advance , don't tell them they do. Too many times people have asked to be promoted, and their request never makes it past the initial conversation... save from your friends, that always seem to get promoted.

    Recommends
    Positive Outlook
    Approves of CEO

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