Kimpton Hotels & Restaurants

www.kimptonhotels.com
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Kimpton Hotels & Restaurants Reviews

Updated April 18, 2015
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3.8
135 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Kimpton Hotels & Restaurants CEO Mike 
DeFrino
Mike 
DeFrino
4 Ratings

Pros
  • The company culture at Kimpton is the key to their success and what sets them apart as employers (in 5 reviews)

  • There is opportunity for growth within the company (in 3 reviews)

Cons
  • The pay for hourly employees is low compared to similar positions in the industry (in 7 reviews)

  • They say they like to give you work life balance (in 3 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. massage therapist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kimpton Hotels & Restaurants

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible schedule, beautiful work environment

    Cons

    This is the best place I have ever worked for.

  2. Staff Accountant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Staff Accountant
    Current Employee - Staff Accountant

    I have been working at Kimpton Hotels & Restaurants full-time (less than a year)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Employees insist on having fun.
    Company focus on mission and values, always has an eye on what needs to be done to further them.
    Employee rate at other Kimptons.
    Travel, if you're open to working at other Kimptons.
    Fun atmosphere.
    Each property really is like a family. We take care of one another.

    Cons

    Autonomy and empowerment are pushed really hard by management, this translates to no staffed IT or human resources person at each property (accounting does all HR work in my region)
    It's a management company; they need to perform very well without using much money so the returns go to ownership, e.g. long hours for very little pay.
    Incredibly high turnover.

    Advice to Management

    Investing in human capital would decrease the insanely high turnover.

  3. It's been an incredible experience working for this company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Housekeeping Supervisor in Los Angeles, CA
    Current Employee - Housekeeping Supervisor in Los Angeles, CA

    I have been working at Kimpton Hotels & Restaurants

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This company gives the opportunity to grow to its employees. Working environment is great.

    Cons

    Any for now.

    Advice to Management

    Management should be more involved in employees issues. Having a closer relationship with employees would be something that they should start doing.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Receptionist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Receptionist in Alexandria, VA
    Former Employee - Receptionist in Alexandria, VA

    I worked at Kimpton Hotels & Restaurants part-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Very nice facilities and location, they really keep the property up to date

    Cons

    No parking, bad management, horrible uniforms.

    Advice to Management

    Hire a better manager. Although they were nice, it seemed like managing employees is something that they have never done.

  6. Front Desk Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - California in Santa Barbara, CA
    Former Employee - California in Santa Barbara, CA

    I worked at Kimpton Hotels & Restaurants

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Provides the opportunity for employees to take ownership of their work and encourages them to make own decisions for the betterment of guest experiences.

    Cons

    Lack of communication between Hotel and Restaurant

  7. Great company that attracts friendly employees who want to make Kimpton the best hotel chain in the world.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Kimpton Hotels & Restaurants full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company trusts and empowers employees to make the right decision without having to always ask for permission by hiring the right people. In addition, very diverse, fun, and interesting workforce.

    Cons

    The company typically doesn't pay the highest wages or have the best benefits.

    Advice to Management

    The company has cool cache and an amazing product in beautiful hotels, but don't forget what got you here as you continue to grow.

  8. Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Agent in Alexandria, VA
    Current Employee - Guest Service Agent in Alexandria, VA

    I have been working at Kimpton Hotels & Restaurants full-time (more than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    -great and supportive staff
    -flexible with schedules
    -great benefits for single people
    -employee events

    Cons

    The only con is that the pay is low for the amount of work that has to be done

  9. my family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server/Bartender/Cocktail Server/Pool Bartender in Dallas, TX
    Former Employee - Server/Bartender/Cocktail Server/Pool Bartender in Dallas, TX

    I worked at Kimpton Hotels & Restaurants (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    no scripts, freedom to use individual personality and creativity to meet the standards of hospitality for an upscale luxury boutique hotel. accountability here from supervisors, team members, and other department members created a true family environment that I will forever appreciate. benefits from insurance to discounts at other properties are great but the professional environmment to exceed guest expectations by reaching beyond expectations of yourself truly build an invaluable worth to the philosophy of this great company.

    Cons

    too few locations in Dallas! come on kimpton I miss you bad. since PALOMAR left Dallas only one
    kimpton hotel here the hotel lumen we need more kimpton in Dallas or I guess I could make austin home and become a part of the hotel van Zandt?

    Advice to Management

    keep pushing keep sacrificing keep smiling keep loving your guest loving your employees so guest are always loved. the paycheck may not be big enough but keep up your good work stay focused you will be rewarded sooner or later!

  10. Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kimpton Hotels & Restaurants full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Discount on wine is pretty good

    Cons

    Poor management, poor benefits and comp

  11. Nice hotel to work at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food Server in Los Angeles, CA
    Former Employee - Food Server in Los Angeles, CA

    I worked at Kimpton Hotels & Restaurants part-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Real hospitality is encouraged amongst employees, also a fun working atmosphere, and benefits are great. Which makes a great working environment for all employees.

    Cons

    Typical of most hotels staff is cut down to save on cost but same high level of service is expected. This also makes it hard to request days/time off since there is no one else available to cover shift

    Advice to Management

    Don't have secret shoppers visit so often or at minimum allow factors such as short of staff be contributed to report because it is not the employees fault for bad service when they are the only one helping 20 different people during s shift that was expected to be slow.

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