Kinnser Software Reviews

Updated August 11, 2015
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3.9
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Kinnser Software President & Founder Christopher Hester
Christopher Hester
26 Ratings

37 Employee Reviews

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  1. Helpful (2)

    Great place to work for most

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Kinnser is a fast growing, profitable company that takes care of its employees. It is a market leader in the Home Health software space. My overall experience there was great and most of my co-workers were generally happy there.

    Cons

    Sometimes innovation proved difficult given the large customer base, development team, and code base.


  2. Helpful (3)

    Out of touch management that is too focused on the numbers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tier I Tech Support in Austin, TX
    Current Employee - Tier I Tech Support in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Kinnser Software full-time

    Pros

    Decent pay and good benefits for an entry level tech support position.

    Cons

    It's a Mickey Mouse, high school environment. The only way to advance in the company is if the "cool kids" (managers and supervisors) like you and you're in their circle, otherwise you get nothing. The tech support job is really intended for a younger person who is new to the workforce. Older employees who have a solid resume, proven work experience and a good education are treated the same as a person who is just starting out. They claim it's not a metrics based call center, but if your lunch runs over two minutes or if you take a ten minute restroom break or if you clock in one minute past your start time, you get reprimanded. Answering phones in a call center has it's own set of challenges, but they make things unbearable by micromanaging their employees.

    Advice to Management

    Micromanaging doesn't work for everyone, especially adults who have paid their dues in the workforce and know how to handle their job. Stay in touch with your employees on the floor. Morale is super low and nobody enjoys coming to work. Change the tone of the office. Give people a reason, other than a paycheck, to come to work. Give me incentives to do a better/good job. Breakfast tacos, gold stars and internet high fives doesn't work for everyone. This isn't kindergarten.


  3. Helpful (1)

    Training Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Training Specialist
    Former Employee - Training Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kinnser Software (More than a year)

    Pros

    Great pay and benefits lots of travel opportunity.

    Cons

    They did not promote from within the department. Favoritism was a morale killer and gossip was a problem.

    Advice to Management

    The training team is essential and you should include them in your sales meetings so that information is the same when the product is being demonstrated to be sold and the customer/trainer is not blind sided when it comes time for training.


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  5. Helpful (3)

    If you are wanting to be in product management, run away

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Management in Austin, TX
    Former Employee - Product Management in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Home health care is a very big trend. SaaS is a very big trend. Great place to learn about a small technology company. Atmosphere is pretty driven. Very good, agile-orient engineering team.

    Cons

    CEO is the only person making product decisions. Do not question his baby. Check out the number of former product managers. It is kind of absurd. The product is built (at least was) on a pretty antiquated platform -- moving the technology to something more maintainable is crucial and almost impossible at this point. The employees of the company that are from the Home Health Care are nice, but not technology savvy -- can produce some weird awkward friction. Company was bought out by private equity firm. At some point they'll figure out what they bought -- they won't be happy.

    Advice to Management

    Move CEO to a CTO role.


  6. Helpful (1)

    Technical Support Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier I Tech Support in Austin, TX
    Former Employee - Tier I Tech Support in Austin, TX
    Positive Outlook
    Approves of CEO

    I worked at Kinnser Software full-time (More than a year)

    Pros

    Good company with strong future

    Cons

    Employees are well treated and happy in other departments but tech support is the ugly stepchild in the company. Not much mobility.

    Advice to Management

    Treat Support better as they are the face of the company.


  7. Helpful (1)

    Refreshing Company to Work For

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kinnser Software full-time

    Pros

    Nice culture without being too overbearing, very friendly people, nice benefits. Company is doing really well, growing but being very smart about it.

    Cons

    Not a lot of middle-level positions, mostly entry-level or management so hard to grow. Pay seems to be a bit below market, not as competitive as other companies.

    Advice to Management

    Keep it up, don't be afraid of growing or spending the dollars, it's a great market and product.


  8. Helpful (1)

    Great atmosphere!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Kinnser Software full-time (More than a year)

    Pros

    Great culture! Team effort all around. Great people to work with.

    Cons

    Not many cons. Communication between employees/departments can be improved on.

    Advice to Management

    Use employees to their full potential.


  9. Helpful (7)

    Disappointed in promises, compensation, product, sales management. Uniformed, turns head to needs of employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Austin, TX
    Current Employee - Sales Representative in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Culture Snacks-Healthy Parties-holiday, summer Show attendance Travel policy People employed all are super and want to see everyone succeed

    Cons

    Sales management are short sighted. Management needs re -vamping. Market is limited due to product only serving small entities that limits the sales of the sales people that do not make a lot to begin with. I have been here for awhile and concerned about future due to product imitations and no real clear answers from management in sales who are equally not happy

    Advice to Management

    invest in our product. Hire experienced sales management. Pay higher wages. Good talent that has enough to work thru without hiring more sales people who take away from our patch


  10. Helpful (4)

    Fantastic Culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Austin, TX
    Current Employee - Account Executive in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Impossible to find a better culture or a better group of people to work with. Sales Leadership does a fantastic job of creating a low-stress environment despite the inherent ups and downs that come with the profession.

    Cons

    Sharing honest feedback about territory challenges or product limitations is often viewed as negativity instead of reality. Management at times likes to micromanage sales activities instead of finding ways to facilitate success.

    Advice to Management

    Keep the culture great. Keep advocating the sales team within the company. Accelerate the product roadmap and deliver innovative features. Acknowledge challenges and/or shortcomings and work with your team to figure out how to overcome them.


  11. The people make the difference!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kinnser Software full-time (Less than a year)

    Pros

    Kinnser has an incredible culture, a very friendly atmosphere, and a tremendous product. The company has a lot of room for growth in the future and is serving a great need of patients and caregivers. Cool office with music posters, free snacks etc.

    Cons

    Limited maket means some restrictions on growth, but still a lot of headroom

    Advice to Management

    Keep up the great work!



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