Kirkland's Reviews

Updated June 28, 2015
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2.9
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Recommend to a friend
Approve of CEO
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W. Michael Madden
8 Ratings

Pros
  • The employee discount and the team cohesion was the best part of the job (in 15 reviews)

  • I had friendly co workers who were easy to work with (in 5 reviews)

Cons
  • Upper management does not care about the store employees (in 14 reviews)

  • District manager does not hold people accountable at any level (in 12 reviews)

More Pros and Cons

160 Employee Reviews

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  1. Recommend :)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kirkland's full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun atmosphere.
    Discount increases as you are promoted within the company.
    Huge on recognition of its employees, Kirkland Newsletter/ Employee of the Month.
    Realizes the benefit of promoting from within.

    Cons

    Still a very small company trying to expand rapidly in new markets.
    Floor sets hours do not reflect the time necessary to do it right!
    Promo's are in constant change, difficult to complete in the time allotted.
    New store on boarding is next to none. One day of POS training...
    Pos is outdated.
    DC's are needed out west. Two weeks allocation for new product and commerce shipments.
    Full time staff are hourly to provide work life balance.. We're still there all the time..

    Advice to Management

    More tools/time are/is needed to successfully coach, and provide corrective action for underperforming staff.


  2. Very restricted company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Jacksonville, FL
    Current Employee - Sales Associate in Jacksonville, FL

    I have been working at Kirkland's part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    If you just want a job to fill some time or maybe a second job this would be a good one.

    Cons

    There is no possibility of getting over 20 hours consistently because then you would qualify for vacation time and they can't have that. and I don't know if this is a problem with multiple Kirkland's or just the one I work at but more people are being hired when the people working now are only getting ten hours.

    Advice to Management

    You shouldn't hire more people when you don't have enough hours to go around as it is.


  3. Good experience overall

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Third Assistant Manager in Flower Mound, TX
    Former Employee - Third Assistant Manager in Flower Mound, TX

    I worked at Kirkland's part-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The people that I worked with were great and I enjoyed the job itself. Merchandising guidelines and expectations were clear and management was always willing to help when needed.

    Cons

    Managers of different stores were very obvious about not liking each other. Also, a lot of the products we sold were not of great quality and would fall apart very easily which sometimes made for awkward customer returns.

    Advice to Management

    Keep caring for your employees and drop the politics.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    2nd Assistant Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Second Assistant Manager- Associate in Tampa, FL
    Current Employee - Second Assistant Manager- Associate in Tampa, FL

    I have been working at Kirkland's (More than a year)

    Pros

    Fun place to work especially around the holidays. Love to see all the new items when they come in. My store manager is wonderful and really tries to accommodate days off requests.

    Cons

    Requires employee to offer full time hours but only gives you part time work! Under paid for amount of work and responsibilities given. Associate discount not much more than coupons customers can use. You'll send all you make there if you like to decorate your house. In the last several years the store has been open on certain holidays like Thanksgiving and they don't pay any extra to those working those days!!!

    Advice to Management

    Pay employees more, pay for holiday hours (Thanksgiving) when the store is open on a national holiday! Don't be open on national holidays!!!


  6. A good time

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kirkland's

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Can move up in company

    Cons

    You are tired when you go home


  7. Helpful (2)

    Sales Associate & Key Holder

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate and Key Holder in Louisville, KY
    Former Employee - Sales Associate and Key Holder in Louisville, KY

    I worked at Kirkland's part-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    The people make it worth it. I loved coming to work because I built great friendships with my co-workers. It was fun to help customers decorate. Laid back environment. My particular store worked flexibly with my schedule. Easy part time job if you have other responsibilities. Not usually stressful.

    Cons

    Quality of products should be better. We always had broken or defective merchandise and it was embarrassing. Pay is not great, and they are not keen on offering raises, even if you have a flawless record and loyalty. The only people who get full time are store manager and senior assistant. Employees get not much better of a discount than a customer does with a coupon.

    Advice to Management

    Treat employees like they're more important, and maybe they'll stay. Offer employees better incentives.


  8. sales associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Huntsville, AL
    Current Employee - Sales Associate in Huntsville, AL

    I have been working at Kirkland's part-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great group of folks to work with. Employee discounts

    Cons

    Hourly wage could be higher as competitor are starting wages around 8.00 to 8.50

    Advice to Management

    Only advice I could give would be to have a way to talk more directly to associates instead of just through management. Maybe an online schedule and employee esuite.


  9. Helpful (2)

    assistant manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Memphis, TN
    Former Employee - Assistant Manager in Memphis, TN

    I worked at Kirkland's

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Not a lot, I only worked hard for my fellow associates, the company has gone to the dogs and couldn't care less about the hard work that these people do. It was a great company before it went corporate.

    Cons

    They work you to death and don't pay near enough for what is expected and they sit at desks and have regular hours and expect you to work all kinds of retarded schedules. The trucks come in at 4 am and have items up to 175 lbs. for women to lift, no man in his right mind would work for the money that they pay and the killer work load, don't let them fool you when they say that it is a fun job, it is awful !!!!!!!

    Advice to Management

    If the people are good, go to bat for them, if not, weed them out and hire good employees.


  10. It's okay...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kirkland's part-time

    Pros

    - Decor is fun to see
    - The people I work with are nice
    - They do employee of the month
    - Help people pick out decor for their house

    Cons

    - Pay is horrible at just above minimum wage; not competitive at all
    - Because of low pay, employee turn over is high


  11. Helpful (1)

    A wonderful company to work for that truly invests in it's people.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Tupelo, MS
    Former Employee - Store Manager in Tupelo, MS

    I worked at Kirkland's full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lots of room for growth within the company. There are many training classes and workshops offered to assist in the development of managers, who in return develop the employees. Assistant managers are groomed for store manager positions from the beginning. Building employee confidence through the use of training programs is the upside of working for Kirklands. Promoting within the company is a common practice. The company stays up to date with technological advances.

    Cons

    Floor sets are time consuming and can require late night shifts.

    Advice to Management

    Try to keep floor set scheduled for Sundays or early mornings.



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