Kirkland's Reviews

I have been working at Kirkland's

Pros – Good people to work with

Cons – Too many moves. Set one floor set changing it the next day.

Advice to Senior Management – N/a

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

I have been working at Kirkland's full-time for more than 3 years

Pros – Fun job enviorment to work at.

Cons – The job is not very challenging.

Advice to Senior Management – Stay there ba long time

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at Kirkland's full-time for more than 10 years

Pros – Every day offers a new challenge. Customers that do come in the store seem to have a good time looking around.

Cons – Training is severely lacking. Expectations and workload are unreasonably high. Constant moving of merchandise and very little payroll to cover the tasks and service customers.

Advice to Senior Management – You can't have it both ways - an industry leading workload and an expectation of excellent customer service, matched with a payroll that barely covers the floor. Constant sales and markdowns to cover up bad buys mean you should be looking more at that department than constantly turning staff in the over-worked stores.

No, I would not recommend this company to a friend

I worked at Kirkland's full-time for more than 3 years

Pros – Grest team members, nice customers

Cons – Unprofessional upper management, constantly changing expectations, too many floor moves and markdowns, poor quality products. No work/life balance.

Advice to Senior Management – Keep It Simple Stupid. KISS

Stop changing things for the sake of changing them. Give more payroll if you are going to expect great service and huge tasks lists to be completed.

Treat your managers and team members fairly and respectfully.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at Kirkland's full-time for more than 7 years

Pros – Love the product and had a great time with the visual merchandising aspect

Cons – As a company they don't seem to care about the policies or procedures until something goes wrong. I worked for Kirkland's for a total of 6 years of which I was always friends with my coworkers. Until recently when there was a theft issue within my store and I was let go because I was friends with my coworkers. The store manager was allowed to keep her job even though she is guilty of the same thing I was. I was a scapegoat. I was informed that I would potentially be let go, it took 4 days, one of which I was left in charge of the store by myself, for them to make a decision. I feel like the way that the situation was handled was less than professional and they lost a very valuable piece of the puzzle in letting me go for something trivial. Most large companies allow their staff to become close to build morale, unfortunately Kirkland's doesn't nurture morale. I feel like my pay was satisfactory, but after being told what the sales associates were being paid I feel like they could give better incentive to their team to make them happy.

Advice to Senior Management – Start seeing your staff as people rather than as numbers. The reason that the turnover is so high is that you expect people to be dedicated and care about their jobs, but give them no reason to do that. I loved my job and my coworkers, I honestly have never seen something like this happen.

No, I would not recommend this company to a friend

I worked at Kirkland's full-time for more than a year

Pros – Worked around school schedules, promoted from within the company. upper management wanted you to do well. stores are always fun to be in.

Cons – retail is not for everybody no matter what company you work for. getting use to the smell of all the different fragances.

Yes, I would recommend this company to a friend

I have been working at Kirkland's

Pros – Very flexible scheduling four college student. A great team environment and fun staff. Also great customers.

Cons – Some people get very unorganized and are not held accountable.

Advice to Senior Management – quit changing POG and visuals displays so often keeping people busy.

Yes, I would recommend this company to a friend

I have been working at Kirkland's full-time for more than 3 years

Pros – Store Managers get a 40% discount Assistant Store Managers get a 30% discount and everyone else gets 20%, so it is an incentive to advance into management.

Cons – 50 plus hour work weeks for the Store Manager, many over nights to prepare for visits, minimal Training and the DMs are very Dis-respectful. The company has an open door policy and from the corporate level, down, they do not protect associates confidenciality.

Advice to Senior Management – Listen to the associates about concerns they have and the fact that they need an environment to be able to inform upper levels of what is REALLY going on at the store level, without concern for retaliation from the DMs.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at Kirkland's full-time for more than a year

Pros – Great interaction with guests. Hours are not that bad as well.

Cons – under appreciation my upper management

Advice to Senior Management – Learn that your people are your strength instead of always demoralizing them you should try to build them and encourage.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

I worked at Kirkland's part-time for more than a year

Pros – A semi-pro: measly 20% employee discount

Cons – Very few hours. As little as one 5-hour shift per week. Hours were given to the "favorites" (managers friends). VERY physical labor, ie unloading semi-truck filled with merchandise at 4am, no loading dock, actually having to climb up into the truck and manually unload everything. Processing takes forever because the "truck crew" would disappear and hang out with the manager and goof off. Always being sent home early because "it is slow" or they "don;t have hours". CONSTANT floor moves, promotional changes, sign changes, wall hangs etc. Things get rearranged or changed so often that when/if you get to work a full shift, you cannot find anything in the store because it is not in the same place as it was the last time you worked. They let the customer walk all over you. They (management) first tell you only ONE coupon per customer/per day, YET they turn right around and let the customer use as many as they want, making you look like a jerk. If you have a complaint, the manager will not do anything about it. You go up the chain of command to the district manager, she won't do anything about it. You go up further to HR, and they STILL wont do anything. Unprofessional work environment. UNSAFE working conditions. Over-pack stock rooms, flimsy ladders, blocked fire exits, blocked electric panels, crowded sales floor, (aisles are less than 3 feet across, some cases less than 2 feet) CANNOT get anyone to help with heavy moves (furniture) Have to load same heavy furniture into customer vehicles without assistance because the manager cannot leave the store... try having to load a marble/granite topped vanity-sink into a truck without help. (weighs much more than the "45" pounds required to work here) FORCED to take e-mails from customers for every transaction. Get chewed out if you don't collect enough of them. Managers refuse to ring up customers. Even if they are the only ones at the register, they will YELL across the store, even if you are with another customer, for you to ring. Top it off with really crappy pay and NO benefits!

Advice to Senior Management – TRAIN managers better, do not allow them to hire friends. Enforce equality among employees. Enough with the floor moves. Have better equipment: ladders. Have 'surprise" safety inspections. Better pay for all the work we do.