Kmart Reviews

Updated July 21, 2015
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2.5
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Recommend to a friend
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Edward S. Lampert
4 Ratings

Pros
  • Flexible scheduling if needed or they are willing to put you on a fixed schedule (in 69 reviews)

  • 10 percent employee discount on non sale items (in 47 reviews)

Cons
  • They expect everyone to do everything for minimum wage (in 134 reviews)

  • No raises even if you get a good evaluation (in 113 reviews)

More Pros and Cons

14 Employee Reviews

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  1. Retail Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Boston, MA
    Current Employee - Store Manager in Boston, MA

    I have been working at Kmart (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great cooperation between stores. Processes are detailed and clear. Discount avail for associates Ability to bring in experienced associates with pay for experience

    Cons

    No payroll No growth potential since they are not building more stores..just closing them. Old facilities that are breaking down

    Advice to Management

    Build a team of players who move with a sense of urgency and understand the processes. Do not let them go.


  2. Electronics

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Electronics Sales Clerk in Boston, MA
    Former Employee - Electronics Sales Clerk in Boston, MA

    I worked at Kmart part-time (More than 3 years)

    Recommends
    Recommends

    Pros

    You get to play video games and play with electronics all day were a plus. See all the , most recent enough electronics that come out and get to get them at at 10% discount first. I could never go home with out buying something. Remember in 2009 or so when regular television went digital and you needed a converter box, well employees were the first to purchase them. Besides the minimum wage, making time and a half on Sundays and Holidays was awesome.

    Cons

    All in all, Kmart was JUST a job. My High school in to to my first year of college job. I had been there for 4 years WITH OUT AS MUCH AS A PENNY RAISE and MANY MANY employee had been there for 30yrs+ with out a raise except for the standards of minimum wage, which was 8.00$ then. HR was cool but the store managers are all about straightening isles that had already been worked on. In general I dont favor retail and make sure to put things back that I dont want, as a regular shopper because I feel the workers pain.

    Advice to Management

    Give atleast 50 cent to 1.00 raises, it can go a long way.


  3. Helpful (1)

    Decent for college students, not for full time

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Cambridge, MA
    Former Employee - Cashier in Cambridge, MA

    I worked at Kmart (Less than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    -Hires people with minimal experience -Good foot in the door to job experience or customer service -Get an employee discount for Kmart and Sears (the owner of Kmart) -Work scheduled around college classes and finals

    Cons

    -Minimum wage -NO holidays off -Was reluctant to cut back hours during more intense college semesters -Many empty threats to cashiers for not having enough rewards customers

    Advice to Management

    Lay off with the rewards program. If customers want it, great, if not, don't force the employees to be pushy. Good customer service is being friendly and understanding, not trying to shove a rewards program to elderly who can't even sign up because they don't have an email.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. bad management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saugus, MA
    Current Employee - Anonymous Employee in Saugus, MA

    I have been working at Kmart part-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Flexible hours, easy job, friendly people

    Cons

    Bad pay, bad discount, bad managers

    Advice to Management

    Hire more sales associates!!


  6. Helpful (1)

    Cashier/ Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Somerville, MA
    Former Employee - Sales Associate in Somerville, MA

    I worked at Kmart part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There is no pros, the only good thing about this store is that i get at least a low paycheck. There's many stores available and its easy to get the job.

    Cons

    The management is terrible i hate it. The shifts are way to long, you need to stand up for 7-8 non-stop. The customers are terrible, and people steal from that store so frequently that one day the security guard almost choked a steal-er to death right in front of me. DONT WORK HERE!!!!!

    Advice to Management

    Actually be managers, You should learn to reward publicly and discipline privately. Should hire managers with at least some college education. Should take into account that employees do have lives. Store managers needs to promote positive in the store, not negativity.


  7. Good starting job

    Former Employee - Customer Service Associate in Salem, NH
    Former Employee - Customer Service Associate in Salem, NH

    I worked at Kmart part-time (More than a year)

    Pros

    Commission for sales. Flexible scheduling -- you can ask for time off pretty much whenever you needed it as long as you requested it a good amount of time in advance. It's an OK part-time job to be working at while in high school.

    Cons

    It takes a really long time to get raises -- there also aren't many opportunities for raises since the store sets certain quotas that employees "have" to meet.


  8. Fast Paced, Fairly Easy Work, Supportive Team

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front End Manager in Salem, NH
    Current Employee - Front End Manager in Salem, NH

    I have been working at Kmart full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Most of the people are great. Management is very supportive. Work is pretty easy.

    Cons

    Biggest Con would be lack of payroll. It can get pretty stressful when you don't have enough team members.


  9. Helpful (2)

    12 years for what?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Newburyport, MA
    Former Employee - Assistant Manager in Newburyport, MA

    I worked at Kmart full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Associate discount at Kmart & Sears, nice people, most customers appreciate that there are other shopping options other than Walmart. Nice for a part time job if you can get the flexibility you need out of the management team. If your a hard worker, you know what you are doing, show up to work without calling out once a month, you will get the hours. But because of Obama Care you might only able to get 29 hours because they don't want to offer you benefits if they can help it.

    Cons

    Outdated technology, low pay, no raises in 5 years, no 401K matching since 2009, bonus structures change yearly and monthly. It's pretty sad that you can go to McDonald's and make more even with their labor struggles for higher wages. Not enough payroll to keep up with tasks. Many associates are doing multiple jobs instead of one. Upper management is blind to what is really happening in stores because they are too focused on turning everything into a number and getting 85% usage out of their loyalty program. Remember when retail used to be about selling things and making displays?

    Advice to Management

    Treat your employees better, stop holding inside job fairs for unknown jobs. Why would anyone want to become an assistant or a full timer when they see everything we have to go through? The company mantra should not be "well at least you have a job".


  10. Mediocre

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Layaway Associate in Portsmouth, NH
    Former Employee - Layaway Associate in Portsmouth, NH

    I worked at Kmart part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Pleasant people to work with, friendly customers paid weekly. Ability to move around and do something physically challenging.

    Cons

    Gross lack of communication on all levels, Understaffed with no motivation to hire on more help for quite some time. Store could not be maintained in a clean and orderly fashion.

    Advice to Management

    Learn to communicate efficiently and make sure that EVERYONE is on the same page. It is hard to do a job when five different people all have tasks that you need to do "right now".


  11. Great First Job; But You Won't Go Far

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Desk in Rochester, NH
    Current Employee - Service Desk in Rochester, NH

    I have been working at Kmart part-time (More than a year)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Relaxed Atmosphere Fair Store Management Relatable Employees Close-knit from bottom to store level. Flexible Scheduling Make/Take-Your-Own Shift type of set-up, in which you can always find someone willing to take or give up a shift, and managers are fine about switching things around. Will give you experience with many features of integrated retail. Management all throughout the store is very competent, and will always have your back through any and all confrontations. I would say that my experience here has been mostly positive, as long as you stifle any visions of grandeur about pay raises, or a living wage. This job should be used as both a platform to gain some experience, and as a humbling first experience to shed light on why you might want to go further in life.

    Cons

    Embarrassingly low pay, on all levels. You will not get a raise. You will not get a bonus. You will not get a promotion. There is almost no relation between store and district/corporate level. "Corporate" is just a mysterious set of voices behind the Managers' conference calls. You are dealing with a very broad clientele, which entails the more difficult-to-deal-with of society. As a Service Desk Associate, it is almost entirely your responsibility to satisfy any qualms they may or may not have with you, the merchandise, or the business. Advanced multi-tasking skills are necessary at times to deal with both influx of customer and associate demands. On busier days, help is often needed, but not always had. The job can be very demanding compared to what you are paid. Do not get this job unless you have living assistance, as it will not pay the bills. "Work many days, and few hours" style scheduling, that consumes your life. It may as well be "Full time at 25 hours"

    Advice to Management

    Pay your employees enough to make a living. Cut employees who have "special snowflake" schedules, in order to reward the employees who are willing to devote their entire life to their job.



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