Kmart

  www.kmartcorp.com
  www.kmartcorp.com

Kmart Reviews

Updated November 20, 2014
Updated November 20, 2014
1,381 Reviews
2.4
1,381 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Edward S. Lampert
281 Ratings

Review Highlights

Pros
  • Flexible scheduling if needed or they are willing to put you on a fixed schedule (in 66 reviews)

  • Well there's an employee discount and its expieriance for a resume (in 43 reviews)


Cons
  • I guess they figure they can pay a teenager minimum wage to do the same job (in 132 reviews)

  • No raises (even though I can do twice the workload of most new employees) (in 110 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    kmart

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kmart

    Pros

    Great people to work with

    Cons

    lack of a career opportunity

  2.  

    Supportive Staff, Staff get discounts for merchandise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kmart

    Pros

    Supportive Staff, Staff get discounts for merchandise

    Cons

    Low Pay, Very low staff has to do lot of work

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Decent work environment

    Former Employee - Sales Associate in Valencia, CA
    Former Employee - Sales Associate in Valencia, CA

    I worked at Kmart part-time (more than an year)

    Pros

    a great stepping stone into retail sales field and plenty of hours to work during holidays.

    Cons

    the work and life balance is almost impossible. very little chance to a balanced work schedule due to company having you work one day a morning shift the next day a mid shift then two days later an evening shift.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Front End Supervisor (two years )

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front End Supervisor in McAllen, TX
    Current Employee - Front End Supervisor in McAllen, TX

    I have been working at Kmart full-time (more than an year)

    Pros

    I really enjoyed working for Kmart, I dedicated myself to making it a better environment and it went well. I had fun and always was smiling at all times. The employees really make it fun so make sure you do interact with each other.

    Cons

    My upper management, DM and higher never really showed that they cared for the employees.

    Advice to ManagementAdvice

    Care for the employees! And respect them.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Overall a Good Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Salt Lake City, UT
    Former Employee - Store Manager in Salt Lake City, UT

    I worked at Kmart full-time (more than 10 years)

    Pros

    Advancement opportunities, company culture, laid back

    Cons

    Middle management, pay, work-life balance, unprofessional, understaffed stores, raises are typically not given unless you get a promotion, benefits

    Advice to ManagementAdvice

    Upper management has very high hopes for the company. The initiatives and programs put into place to improve the company are great ideas, but if you want to create a new culture, you need to get rid of the old style managers that are not changing.

    If you are a hard worker and don't mind working crazy hours any day of the week, this is the company for you. Advancement opportunities are plentiful due to high turnover. You will be recognized and promoted.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    A Good Place To Get Your Feet Wet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Receiving Associate in Joliet, IL
    Former Employee - Receiving Associate in Joliet, IL

    I worked at Kmart part-time (more than 5 years)

    Pros

    Flexible Hours
    Employee Discount
    Hires Teenagers (Gain Some Job Experience)

    Cons

    Lack Resources
    Bitter Managers
    Low Wages
    No Possible Advancement

    Advice to ManagementAdvice

    The management within the store cannot do much from their level, but the corporate executives should consider investing in their stores and employees. We used to unload trucks with a flex line from 1975, held together with cinder blocks and plastic milk crates.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    My experience was ok it could've been better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kmart part-time

    Pros

    That they had some cute clothes for kids and newborns

    Cons

    The work was stressful the managers and the store it self was unorganized

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Horrid Customer Service, Bad Corporate Policy, Great Coworkers and Amazing Nice Managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Saint Paul, MN
    Current Employee - Cashier in Saint Paul, MN

    I have been working at Kmart part-time (less than an year)

    Pros

    My coworkers and managers are reasonable and really fun people. We're a team and we're all getting kicked around by corporate together. I can be open with managers about problems, we even have conversations. They do enforce reasonable rules still they aren't just acting like friends or bad managers. They are reasonable people while still being good managers. They generally try to put cashiers/floor workers in places that need the help, so support is there. It's an easy job to get even if it's your first and it's way more fun, interesting, and laid back than the food industry.

    Cons

    Terrible pay, you will be on minimum wage and will never see a raise. Your first few promotions have no raises either, and the managers hardly make any more.

    The corporation sucks as well, it's run by Sears. They push the rewards obsessively to the point where our store manager is telling us to sign up customers for email so they can get a rewards account. The rewards lie and mislead customers so the few who use it get angry and refuse to ever shop there again. If a customer has a bad experience I encourage them to complain and boycott Kmart, our stores are closing and the reality is the corporation is terrible with customers and cheap with employees.

    Low pay is one thing, but Kmart is even cheaper than that. Their computers and their training videos are from the 1980s, I'm not kidding. Every new employee has probably lost the company a few hundred to thousands of dollars in stolen merchandise because there is no training on loss prevention and no training that is relevant to our needs as associates. There have been times when I was written up for things that I didn't know and was never trained on. Furthermore, your first 2 days of work are spent watching hours and hours of completely useless videos that have no relevancy. You would do your job best if you ignored or even did the opposite of what the videos say.

    Our prices are always off and we constantly call for price checks; the prices and sale signs are confusing and inconsistent. Customers get angry about this often, when I buy an occasional item I always have to ask for a price check. Price checks often take 20 minutes or longer.

    When regional or out of store managers, aka corporate, come in, they obsess over us doing things in tune with corporate policy, but if we are rejecting corporate policy Kmart should be happy because we're giving better customer service. The regional/corporate managers push us to do things that make customers want to leave the store for good. I try to make the best of the system for customers, and I can only do so much. And our regional managers don't do anything to improve existing problems.

    Advice to ManagementAdvice

    Regional managers (whoever has the power) need to focus on improving the pricing system and rejecting the rewards system, or minimizing it so customers who don't want it can say no thank you quick and move on. The rewards system needs to stop misleading and lying to customers to bait them to the store, this is the reason Kmart will be closed soon enough. If corporate doesn't change fast Kmart and Sears will fail.

    Kids rip off the price tags, or some fall off, so we need make sure there is a working UPC number on all of the fabric tags. If something is discounted, stop using marker on the barcode so it doesn't scan, instead change the barcode itself to scan properly. When it scans and asks for an amount AND there is a sale sticker with that amount, that works best. Otherwise, prices and sales specials need to be updated in the POS system itself. Say a tag falls off, but the item is on sale. If I type in the UPC on an updated POS, then the POS should still recognize the sale price.
    Many items have three separate prices on shelf, tag and discount. Or they have old tags. It's convoluted and needs to be simpler for customers to understand.

    Fix the price system, get us new computers, let managers train us in-the-position and ditch the training videos. Paying us for two days of sleep is a waste of company money and doesn't prepare anyone for the job. Giving Loss Prevention a say in the training, a specific LP training for thieves, damage, etc, would be extremely helpful as well.

    Recommends
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Decent part time job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kmart part-time

    Pros

    I liked majority of the people I worked with. They were usually helpful and around my age. Its a good job to first start off with, or if you need a second job.

    Cons

    They expect you to constantly get new Rewards Card members, even though most customers have them or have been offered them hundreds of times. You also have to get credit cards. A lot of reviews on you are based off of these, so it effects the amount of hours you get. If you are slacking on the numbers they also make you roam the store for the same thing, usually resulting in nothing.

  11.  

    Unorganized never enough employees to complete tasks properly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kmart full-time (more than 5 years)

    Pros

    flexible schedule employees work together as a team

    Cons

    work unload unrealistic for the amount of payroll no pay raises given to store personnel

    Advice to ManagementAdvice

    consider putting money into your employees to build morale and to increase productivity if you want your business to succeed you need to start with your store personnel

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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