Kmart Reviews

Updated September 18, 2014
Updated September 18, 2014
1,252 Reviews
2.4
1,252 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Edward S. Lampert
226 Ratings

Review Highlights

Pros
  • Flexible scheduling allows for a good work / life balance (in 46 reviews)

  • Well there's an employee discount and its expieriance for a resume (in 37 reviews)


Cons
  • I guess they figure they can pay a teenager minimum wage to do the same job (in 103 reviews)

  • No raises (even though I can do twice the workload of most new employees) (in 87 reviews)

More Highlights

Employee Reviews

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  1. 4 people found this helpful  

    Only if you desperately need a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front End Cashier  in  Farmingville, NY
    Current Employee - Front End Cashier in Farmingville, NY

    I have been working at Kmart part-time for less than a year

    Pros

    This job is so easy to get because they desperately need cashiers. Scheduling is pretty flexible, especially when school starts up. The best is when they send you to gardening or electronics to cover a shift. Gardening is nice and air conditioned :) Your coworkers are the absolute best! We're all easy going and friendly :)

    Cons

    You have an arrow on your register screen that measures the percentage of your customers that are Rewards Members... 75%+ =Green, <75%=Red and 85%+ =Gold. God help you if your arrow is red. Some stubborn customers will refuse to sign up or refuse to give you their phone number to see if they're in the system, and that is somehow your fault and management will harass you for it. Prices will always ring up wrong on the register, and no one at the service desk ever knows the price, so we have to page for a price check, which takes forever, and customers just get mad and impatient. They are always busy at the service desk so if you need an override or a void, you will have to wait forever. They NEVER have enough cashiers so your lines will be looonnngg. You will never get a raise or move up in the company. Ever.

    Advice to ManagementAdvice

    It is hard to provide a "WOW!" experience when we have to harass stubborn customers to sign up for a rewards card. Work would be a lot more stressful if we didn't have arrows on our screen. I feel very uncomfortable asking customers for their phone numbers. No other store does that. Most customers have rewards cards and it should be their prerogative if they want to use it or not. Also, It would be more efficient if cashiers had phones at their register or at least a few registers, or maybe even headsets/radios so we could get price checks on our own instead of having to bothering the already busy service desk people. And another thing, why do associates on the sales floor have iPhone POS and front end cashiers have decade old IBM registers??

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Loss Prevention Manager  in  Salisbury, MD
    Current Employee - Loss Prevention Manager in Salisbury, MD

    I have been working at Kmart full-time for less than a year

    Pros

    Great supervisors...so far :) and co workers.

    Cons

    Retail, the state makes you take a half hour for lunch. This make you stay for 8.5 hours. This is not Kmart's fault.

    Advice to ManagementAdvice

    None, They are doing great!

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Horrible first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier  in  Bronx, NY
    Current Employee - Cashier in Bronx, NY

    I have been working at Kmart part-time for less than a year

    Pros

    Interview was easy, easy job to get, good for young people just looking to make some extra money, good for the young

    Cons

    Little pay and not enough hours management was rude store was very unorganized would make you leave before your time.

    Advice to ManagementAdvice

    Give employees more hours

    No opinion of CEO
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  5.  

    5 years

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kmart

    Pros

    Got along with most co workers
    They hired me at a young age

    Cons

    Not one raise
    Management is usually terrible

  6.  

    Pleased with the associates.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Lead  in  Monroe, NC
    Former Employee - Department Lead in Monroe, NC

    I worked at Kmart part-time for more than 3 years

    Pros

    The associates care and try hard to please the customers.

    Cons

    On certain days, when associates were short of help, they took forever to accist customers.

    Advice to ManagementAdvice

    I have only one thing to say about the manager, she did awesome regarding customers and was very pleasant. A team player.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Falling apart

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loss Prevention Associate  in  Statesboro, GA
    Former Employee - Loss Prevention Associate in Statesboro, GA

    I worked at Kmart part-time for more than a year

    Pros

    Very laid back, not too much intense work

    Cons

    The store is losing shoppers to other big name stores, and sometimes the "laid back job" feeling became more boring than enjoyable.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    pleasant place to work great working environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Frontend Cashier  in  Fairfield, CA
    Former Employee - Frontend Cashier in Fairfield, CA

    I worked at Kmart part-time for less than a year

    Pros

    the management was very informative and hands on as needed, scheduling for me was acceptable work environment was exceptional, enjoyed my employment there would of stayed there for long term if able

    Cons

    the weekly hours were less than desired with no chance of overtime

    Advice to ManagementAdvice

    the consistency with management was what I look up to with mgmt.

    Approves of CEO
  9.  

    Not worth the pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Cashier/Customer Service  in  Scranton, PA
    Former Employee - Sales Associate/Cashier/Customer Service in Scranton, PA

    I worked at Kmart part-time for less than a year

    Pros

    The people I worked with were pretty good, made some friends. Getting in was easy...seems like they'll hire just about anybody. The management mostly leaves you alone and isn't hanging over your shoulder all the time

    Cons

    They leave you alone...meaning they also just kind of toss you to the wolves when you first start. Not much in the way of training but a lot of places are like that nowadays...especially retail. A lot of the employees don't care enough to even do their job most of the time since they aren't really getting paid enough to do so. They never give raises either from what I've heard from other employees. I don't know about other stores but mine was basically falling apart. All the shelving and displays are half broken and dirty cause no one cleans anything and the registers have probably been there since they opened. Also, nobody knows anything...you ask one person (a supervisor who should know) and they send you to a manager (who should also know) and they send you to a different manager. It's a giant runaround because everything and everyone is so incompetent/inefficient...all while you have an angry customer waiting...such fun.

    Advice to ManagementAdvice

    Take a look at how other companies run their stores and follow the example. Target and Toys R Us both have cleaner operations than you. Up your base pay so that your employees will actually care enough about their job in order to do what they are supposed to be doing, then you won't have such a high turn over rate. Almost every person I worked with would not have hesitated to quit or have been worried about getting fired because they knew they could find something better anyway.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Great retail experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Data Integrity Specialist  in  Bear, DE
    Former Employee - Data Integrity Specialist in Bear, DE

    I worked at Kmart part-time for less than a year

    Pros

    They train you well. HR is very understanding of anything that can come up.

    Cons

    Some positions do no have flexible hours.

    Advice to ManagementAdvice

    Keep going

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    The good of my store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front End Lead  in  Houghton Lake, MI
    Current Employee - Front End Lead in Houghton Lake, MI

    I have been working at Kmart part-time for less than a year

    Pros

    Hired in march 2014 as a cashier. My first day I was running the register by myself. Wasn't hard to catch on and my coworkers were a big help. Month later, I was moved to Hardlines Merchandiser specializing as Electronics. I excelled even faster there. About a month ago I put my notice in to go work somewhere else. My store manager told me " I wish there was something I could offer you to keep you hear, so I can wish you the best." I cried all the way home that night cause I thought she didn't like me. Then things changed and I couldn't leave kmart. 5 months into my employment and I'm now a Front End Supervisor and Pharmacy Associate. The opportunity is there, life is what you make it. When I hired in the manager told me to tell her how far I want to go with the company. I'm going to go far.

    Cons

    Having to push the rewards card and credit card. I can't hold a gun to a customers head and force them to sign up. Couple of the people I worked with were aggravating but now that I'm a supervisor they get to listen. I have nothing bad to say about my store other than give me more than 29 hours. I'll be a department lead eventually.

    Advice to ManagementAdvice

    Ease up on the rewards card. Sometimes people come.from out of town where a Kmart may have closed and they don't want to get a rewards card.

    Recommends
    Positive Outlook
    No opinion of CEO

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