Knology

  www.knology.com
  www.knology.com

Knology Reviews in Augusta, GA

Updated November 18, 2014
Updated November 18, 2014
31 Reviews
2.6
31 Reviews
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Recommend to a friend
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Knology President, CEO, and Director Rodger L. Johnson
Rodger L. Johnson
19 Ratings

10 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Was great... now not so great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Augusta, GA
    Current Employee - Account Executive in Augusta, GA

    I have been working at Knology full-time (more than 8 years)

    Pros

    great products great people flexibility, great customers

    Cons

    reliability of services poor
    company not set up to support major accounts

    Advice to ManagementAdvice

    If your reps are succeessful don't threaten their joobs
    manage thier strengths not weaknesses

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    Work Harder for Less Money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales in Augusta, GA
    Former Employee - Inside Sales in Augusta, GA

    I worked at Knology full-time (more than an year)

    Pros

    The benefits are OK but getting more expensive in time.

    Cons

    Personal and vacation days accrue and are hard to take off if you have no seniority. Holidays you get a few calls and they ask you to leave and you get no pay. Too many calls that have nothing to do with your department during high call volume. Too many technical problems.

    Advice to ManagementAdvice

    Management is hardly around and not at all supportive. Raises are a joke.

    Doesn't Recommend
    No opinion of CEO
  3.  

    Level 1 Tech Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Level I Tech Support in Augusta, GA
    Former Employee - Level I Tech Support in Augusta, GA

    I worked at Knology full-time (less than an year)

    Pros

    Decent pay rate and benefits, nice new facility, opportunity to earn commissions.

    Cons

    Mandatory overtime, inflexible scheduling, hectic work environment.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Decent benefits but insignificant pay and raises. Your wrist will be ready to fall off from constant typing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales in Augusta, GA
    Former Employee - Inside Sales in Augusta, GA

    I worked at Knology full-time (less than an year)

    Pros

    If you can read a script, you have found your home. Not a challenging job.

    Cons

    Pay is too low compared to competitor's pay scale. Benefits are not inexpensive. Moving up the ladder is very difficult. Everyone is more concerned about numbers than about people. Expect to have your lunch at 10:30 am. if you are a new employee. Not enough new computers for all the employees. People leave the company constantly.

    Advice to ManagementAdvice

    Happy employees are more productive and loyal employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Great at first then rapidly downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support in Augusta, GA
    Current Employee - Tech Support in Augusta, GA

    I have been working at Knology full-time (more than 5 years)

    Pros

    Started out a nice place to work -- friendly, good pay, fun.

    Cons

    Raises averaged less than 2%, only lip-service to listening to employee input.

    Doesn't Recommend
    Disapproves of CEO
  7. 1 person found this helpful  

    Knology is a good stepping stone, but not much in the way of a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - TSR in Augusta, GA
    Former Employee - TSR in Augusta, GA

    I worked at Knology

    Pros

    Immediate managers and supervisors are excellent; benefits are very good; laid back atmosphere; great coworkers who are willing to help out.

    Cons

    Low pay in comparison to average industry salaries; Knology hires externally instead of internally too often; very little room for upwards mobility.

    Advice to ManagementAdvice

    People work to make money and have the opportunity to advance their careers. If you are not going to do both, then at least focus on one. I enjoyed working at Knology, but it only took me one year to realize that I was not going to stay. When you have employees who have served Knology for 5 - 6 years, yet they are still in their same position, making only slightly more than those coming in the door, then you are not going to lose those who are looking for careers.

    No opinion of CEO
  8. 1 person found this helpful  

    love the coworkers but the company is shaky

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Augusta, GA
    Current Employee - Anonymous Employee in Augusta, GA

    I have been working at Knology

    Pros

    Knology has great employees, they work well around your schedule but this is only if u end up under a understanding sup or manager

    Cons

    The pay is not good, company has no loyalty to dedicated to employees, the benefits are not good either. Leadership is lacking

    Advice to ManagementAdvice

    local call center management should be more hands on with employees and the day to day business of knology. This would boost moral

    Doesn't Recommend
    Disapproves of CEO
  9.  

    decent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Augusta, GA
    Former Employee - Anonymous Employee in Augusta, GA

    I worked at Knology

    Pros

    decent place to work, as long as you do your job well and stay out of any drama.

    Cons

    keep your distance from local mangement, keep personal life seperate from work

    Advice to ManagementAdvice

    respect your employees more.

    Doesn't Recommend
  10. 2 people found this helpful  

    Knology is a paycheck not a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Technical Support Represntative in Martinez, GA
    Current Employee - Technical Support Represntative in Martinez, GA

    I have been working at Knology

    Pros

    One of the best things about Knology is the discount on services, though they are inferior to the same services in the area provided by other communication companies.

    Cons

    There are no rotating holidays despite what management promises. There is little promotion from within the company, they prefer to hire for management and leadership outside the company. The pay is comparatively low when scaled against the same positions with other companies. Holidays are almost impossible to schedule off. The grading of performance and determining of raises in not well thought out

    Advice to ManagementAdvice

    Start hiring from within. Morale takes a hit every time a position is filled by an outside person with no knowledge of company guidelines, needs, or policy. Some departments are completely overworked and required to an unbalanced load, yet they are not compensated properly and must seek overtime in order to make ends meet. Clue scores per department need to weigh on a different scale when considering positions moves. It is very easy to obtain high scores in some departments and as a result those departments always seem to grab promotions. Finally, pay is not in line for the city this company is located. A worker should not have to work 6+ days a week in order to survive in Augusta, GA

    Doesn't Recommend
    Approves of CEO
  11. 1 person found this helpful  

    If you have any professional pride, don't even apply

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Technical Support Specialist in Augusta, GA
    Former Employee - Technical Support Specialist in Augusta, GA

    I worked at Knology

    Pros

    adequate insurance package, adequate work environment when the heating or air conditioning is actually working which is not guaranteed on any given day. Discount on service if you happen to live in one of the scattered service areas and don't mind the service interruptions.

    Cons

    Incompetent management who are unresponsive and often abusive
    Non existent training, employees are expected to figure out issues and new procedures from one or two page handouts passed around with no feedback or hands on instruction.
    A Grading and promotion system geared toward rewarding those who do the least work .
    No reasonable system for granting time off, schedules are deliberately set up to prevent employees from having two consecutive days off and getting a Holiday off is impossible., entire months of the year are blocked out as no vacation times for regular employees.
    Substandard service provided by the Company results in extensive overwork for barely adequate compensation, many employees have to work 10 to 20 hours overtime to make a decent living with this company in an area where prices are generally low.
    No understanding by management of the need for personal or sick time, if you have to take a medical leave you will eventually be terminated for one reason or another when you return.Sick days are held against employees even with a valid doctors excuse.

    I worked for this company for 3+ years and its is the only place I have ever worked that I would never under any circumstances return too.

    Advice to ManagementAdvice

    Management at this company is out of touch and it would help the company if that were to change
    Hiring Managers who have some clue as to what their job is and how to effectively motivate and manage people should be common sense for any business that expects to survive.

    Doesn't Recommend
    No opinion of CEO

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