Knology Reviews

Updated June 13, 2014
Updated June 13, 2014
29 Reviews
2.6
29 Reviews
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Knology President, CEO, and Director Rodger L. Johnson
Rodger L. Johnson
18 Ratings

Employee Reviews

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  1.  

    It's a good company as it is small and still has the mom and pop feel.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Supervisor in Montgomery, AL
    Current Employee - Field Supervisor in Montgomery, AL

    I have been working at Knology full-time (more than an year)

    Pros

    The benefits are good but the insurance sucks. Working conditions are as good as you could ask for in this industry.

    Cons

    The pay is low. The insurance plan could be a lot better. Budgeting process should be different. Leadership training should have more emphasis.

    Advice to ManagementAdvice

    Give managers the autonomy to discipline/fire employees that are dragging down the morale by their lack of professionalism and not meeting expectations.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Knology is a good stepping stone, but not much in the way of a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - TSR in Augusta, GA
    Former Employee - TSR in Augusta, GA

    I worked at Knology

    Pros

    Immediate managers and supervisors are excellent; benefits are very good; laid back atmosphere; great coworkers who are willing to help out.

    Cons

    Low pay in comparison to average industry salaries; Knology hires externally instead of internally too often; very little room for upwards mobility.

    Advice to ManagementAdvice

    People work to make money and have the opportunity to advance their careers. If you are not going to do both, then at least focus on one. I enjoyed working at Knology, but it only took me one year to realize that I was not going to stay. When you have employees who have served Knology for 5 - 6 years, yet they are still in their same position, making only slightly more than those coming in the door, then you are not going to lose those who are looking for careers.

    No opinion of CEO
  3. 1 person found this helpful  

    Poor management and loyalty to employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Operations Department in West Point, GA
    Former Employee - Operations Department in West Point, GA

    I worked at Knology

    Pros

    Flexible when it comes to family most of the time. Good people to work with in most departments. Small discount on service.

    Cons

    Long hours, poor management, no loyalty, no praise, low pay. Minimum senior support. Segregated groups that backstab or do anything to get ahead.

    Advice to ManagementAdvice

    Rehire management or grow a pair. If you can't take care of your employee's you'll have hire temp people to replace well experience who would be faithful. Oh wait you're already doing that. Temp seems to be cheaper in the mind of some people.

    Doesn't Recommend
    No opinion of CEO
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  5. 1 person found this helpful  

    love the coworkers but the company is shaky

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Augusta, GA
    Current Employee - Anonymous Employee in Augusta, GA

    I have been working at Knology

    Pros

    Knology has great employees, they work well around your schedule but this is only if u end up under a understanding sup or manager

    Cons

    The pay is not good, company has no loyalty to dedicated to employees, the benefits are not good either. Leadership is lacking

    Advice to ManagementAdvice

    local call center management should be more hands on with employees and the day to day business of knology. This would boost moral

    Doesn't Recommend
    Disapproves of CEO
  6.  

    Learning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in West Point, GA
    Current Employee - Anonymous Employee in West Point, GA

    I have been working at Knology

    Pros

    Multi business unit opportunities - hands on

    Cons

    Employee Compensation for work content

    Advice to ManagementAdvice

    Initiate incentive programs

    No opinion of CEO
  7. 1 person found this helpful  

    Avoid this company!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Huntsville, AL
    Current Employee - Anonymous Employee in Huntsville, AL

    I have been working at Knology

    Pros

    Discount on Cable services. Nice uniforms.

    Cons

    Horrible pay. Laughable pay raises. Near impossible QC standards. Very expensive Ins. Very low emp moral. No chance for advancement. Vehicles are run down and falling apart.

    Advice to ManagementAdvice

    Upper management needs to witness first hand the affects their policy changes have on their employees in the field. Make policy changes that directly affect an employee's earning potential known before these policies are implemented. Take problems and concerns more seriously. Treat employees as a person, not a number. We have families to support.

    Doesn't Recommend
    Disapproves of CEO
  8. 1 person found this helpful  

    Run...Away...Very fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Tech Support Representative in Sioux Falls, SD
    Current Employee - Tech Support Representative in Sioux Falls, SD

    I have been working at Knology

    Pros

    Anyone can get hired there and unlimited overtime, management is always on site. Break rooms have ample seating and tv/internet available.

    Cons

    The pay at Knology is horrible. I could make the same or better flipping burgers. Career advancement is a joke there is nowhere to advance. The more work you do, and the more responsibilities you take on the less likely you are to get a decent raise or shot at a promotion. Front line management/supervisors only do what they absolutely have to in order to not get fired and make it through the day. mid level and upper management are mostly disconnected from what actually goes on and show no wish to change that. I have been with this company going on 4 years and I have gotten a TOTAL of $0.40 in raises since day one, and that is as a "top performer". If a customer asks to speak to a supervisor you will ALWAYS get push-back no matter who it is.

    Advice to ManagementAdvice

    Start practicing what you preach in your values both INSIDE and OUTSIDE the building. Pay people what they are worth instead of what looks good on the bottom line and maybe you will make it up on not having to train loads of replacements.

    Doesn't Recommend
    No opinion of CEO
  9.  

    Eh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Dsr in Charleston, SC
    Current Employee - Dsr in Charleston, SC

    I have been working at Knology

    Pros

    Make your own hours...mostly
    good commision scale

    Cons

    No lead generation
    no commission before $1250

    Disapproves of CEO
  10.  

    At one point was a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Service Technician in Huntsville, AL
    Current Employee - Service Technician in Huntsville, AL

    I have been working at Knology

    Pros

    Plenty of hours, a fair wage paid to those who put forth effort. Company vehicles to drive home when you are a service tech or higher plus laptops. and phone to use as well. Most of your co workers are great people to be around. The company stays fairly up to date with technology. Mid level supervisors are great. The maintenance crew is top notch so you don't have to worry a lot about crappy signal to use at the customer premises.

    Cons

    Over the last year and a half the new management over install and service has been incompetent. You are asked to keep your repeats below %15 but given up to 15 jobs a day and expected to take your time on everyone of them. When the installation and service manager was taken on route with a service tech and the tech was so far behind he couldn't take a lunch, he had him drop him off to eat and pick him up the next job was done. If you are sent to repair a phone and a week later their house is hit by lightning and kills the modem you are considered at fault on your repeats. If you are sent to replace a remote, you are only given 15 min. to replace the remote, and if all the wiring is trashed you are expected to fix it, not the installer who won't do his job right, then you have to make it on time to your next job. It used to be a team oriented place to work but the new management over serv. and install has made it every man for himself. The worst part is that the general management is so clueless that it is the biggest joke in the office that he has no idea whats going on, and if you want to get the attention of the serv. and install management you can find them under the desk of general management. Oh yeah and most of the fleet is trash, maintenance cant keep 2 bucket trucks running for longer than a week.

    Advice to ManagementAdvice

    Listen to your mid level supervisors and your long term employees. Get yourself an installation and service manager who has done service before, and a GM who knows what is going on I have been at there 4 years and see him every morning and he still doesn't know my name and keeps asking about my daughter...I have a son too , but I told him this every morning for the past 4 years

    Doesn't Recommend
    Approves of CEO
  11.  

    decent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Augusta, GA
    Former Employee - Anonymous Employee in Augusta, GA

    I worked at Knology

    Pros

    decent place to work, as long as you do your job well and stay out of any drama.

    Cons

    keep your distance from local mangement, keep personal life seperate from work

    Advice to ManagementAdvice

    respect your employees more.

    Doesn't Recommend

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