Konica Minolta Business Solutions U.S.A.

  www.kmbs.konicaminolta.us
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Konica Minolta Business Solutions U.S.A. Reviews

Updated August 6, 2014
Updated August 6, 2014
192 Reviews

2.9
192 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Konica Minolta Business Solutions U.S.A. Chairman & CEO Toshimitsu (Tom) Taiko
Toshimitsu (Tom) Taiko
6 Ratings

Review Highlights

Pros
  • What u put in u get out - Good Product , support and resources (in 11 reviews)

  • Great products backed by a quality service dept (in 9 reviews)


Cons
  • Upper management/Executives need to come down out of the ivory tower (in 11 reviews)

  • Sales Managers take the call in deals from sales reps and reward friends with the business (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Solutions makes me want to gauge my eyes out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Senior Account Executive
    Former Employee - Senior Account Executive

    Pros

    I actually made pretty good money after being there a while. The copiers are good and President's club is a really good time.

    Cons

    Selling anything other than boxes is a waste of time. Actually going through the process of selling a customer a software solution at KM is a fools errand. First, the software pays horribly even if you don't discount it. Second, there is a horrible disconnect between the people that actually install the solution and the people that do all of the discovery of what the customer actually needs. Then when the customer starts asking the installers for what they were promised, the 3rd party vendor starts talking about "scope creep" Prism was especially bad every time I sold it. The only thing worth selling out of the solutions catalog is Unity because even on a low deal you can slip it in at retail to actually make a commission.

    Advice to ManagementAdvice

    If you want to truly transition to a "solutions services company" instead of a revolving door for box slingers, then act like it. Make the solutions attractive to sell from a commission standpoint, hire people to actually manage the install and configuration of the software that is sold like a project, and if you want anyone to actually pay for all covered services make them competitive. Anytime anyone in my branch ever got an all covered quote in a competitive situation it was ridiculous. Frequently 2 to 3 times the price of the next highest quote.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Take this job only if you can't find anything else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive
    Current Employee - Account Executive

    Pros

    Get your feet wet in tech sales. You can qualify for food stamps and other types of federal aid. Your team members and coworkers are great to work with because they're in the same sinking ship as you are.

    Cons

    Where do I start. $300 a month for cell phone/gas means corporate has a poor sense of humor at the expense of others. Comp plans are so horrible that closing some deals end up costing YOU money just to get the revenue on the board. Dealers undercut you left and right selling Konica products for a fraction of the price. Management preaches one thing, practices another.

    Office morale is extremely low, with certain managers improving this situation with constant negativity. Corporate and management tend to focus on garbage instead of improving present situation. They ask for input from the sales/support team only to make jokes of they have to say AND/OR have zero follow up.

    Corporate finds anyway to not pay out on promos/comps. You have to pay the taxes on the president club trip which gets removed from your last paycheck before Christmas.

    Advice to ManagementAdvice

    Guys, many of your reps are new in the career of sales! Improve training within the office and you will have less turnover.

    Guys, were all on the same team here try and act like it. Chances are most of you will be looking for work within the near future and many of your former employees will be interviewing you.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Antiquated Management, Not open to anything new. Have to beg for any kind of anything.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Middle Manager  in  Ramsey, NJ
    Current Employee - Middle Manager in Ramsey, NJ

    Pros

    Nice people to work with.

    Cons

    No advancement
    Too many chiefs not enough indians
    Vacation policy is a joke, 2 weeks, but you are never allowed to take any.
    All of management leaves early before a holiday, and no one else is allowed to.
    So many people here with a lot of service years, but no ambition. They only care about quantity not quality of work.

    Advice to ManagementAdvice

    CHANGE CHANGE CHANGE

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    IF you want to make money - avoid this place at all costs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative
    Former Employee - Sales Representative

    Pros

    They have great health insurance, 401K plan and benefits. They have outstanding products and lead the way in technology (MFP Product).

    Cons

    They have good intentions, but no focus or training programs that roll out smoothly to new sales associates. They are scatter brained and have little to no communication internally. Customer service is not on the forefront. They try and cover to many offerings and specialize in none. CRM is useless and there is no level of responsibility to use it, fix it or find new business to enter into it. There is no accountability. No chance of advancement. Commission is non existent even when you hit your quota. They are all box slingers.

    Advice to ManagementAdvice

    Practice what you preach. Embrace technology. Cold Call and find new business.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Challenging but rewarding!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive  in  Tarrytown, NY
    Current Employee - Account Executive in Tarrytown, NY

    Pros

    Freedom to prospect, and attract clients on your own terms.
    Warm corporate environment.
    Management's open to suggestions.
    A conscious conscious focused on longetivity

    Cons

    Requires a lot of driving

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Tough vertical market makes for tough sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Named Account Executive  in  Morrisville, NC
    Former Employee - Named Account Executive in Morrisville, NC

    Pros

    Forward-thinking technologically, great tech support team

    Cons

    Low compensation, tough verticals, low commissions

    Advice to ManagementAdvice

    Provide more opportunity for reps with tough verticals.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    The company was very disjointed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Solutions Consultant  in  Atlanta, GA
    Former Employee - Regional Solutions Consultant in Atlanta, GA

    Pros

    We had 75 software applications to consult

    Cons

    Lack of vision from management

    Advice to ManagementAdvice

    Listen to those with actual expereince

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    The most wonderful Internship I've had the chance to experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Summer Intern
    Former Employee - Summer Intern

    Pros

    Flexible, understanding, patient, informative, always catering to your schedule, face-to-face training is helpful and never stay longer than you need to in the office.

    Cons

    Training videos take a very long time but they were exceedingly informative. Some of the videos repeat themselves.

    Advice to ManagementAdvice

    Keep being awesome!

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Used to be more employee oriented. Morale in our location is at an all time low.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Major Accounts Executive
    Current Employee - Major Accounts Executive

    Pros

    Good benefits. Salary decent. Commissions okay. There are some great people here. Made some good friends.

    Cons

    Quota assignments don't always make sense. Administrative duties require too much time of the sales person. Get chastised for not being out in field when handling administrative duties. However no one else to do it.

    Advice to ManagementAdvice

    Active listening to the thoughts of employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Turnover and volatile work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Executive  in  Atlanta, GA
    Former Employee - Sales Executive in Atlanta, GA

    Pros

    The technology is the best in the market, the R&D is higher than the norm, the solutions are a great "in" on accounts and come with true ROI

    Cons

    Management Turn-over is very high, employee average tenure is less than a year, very little training on their sales process and the software to manage the sale including sales paperwork - to learn you ask your peers v/s having training

    Advice to ManagementAdvice

    Train on your internal sales paperwork and while you're at it, get one of your Six-sigmas to make the entire process more efficient... the most difficult part of the process should be finding the sale not getting the proposal ready & generating all the paperwork for the signatures

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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