Koodo Mobile

www.koodomobile.com
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Koodo Mobile Reviews

Updated February 20, 2015
Updated February 20, 2015
26 Reviews
3.3
26 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Darren Entwistle
8 Ratings

Employee Reviews

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  1.  

    Fairly positive experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Koodo Mobile

    Pros

    Great pay, good flexibility. Benefits are excellent.

    Cons

    Retail/service industry. Have to hit a strict budget results in a sometimes cutthroat environment among reps.

    Advice to ManagementAdvice

    Rep performance is closely correlated with how manager is - therefore make sure we have good managers.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Lots of learning and customer interaction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Loyalty and Retention Specialist in Ontario, CA
    Former Employee - Loyalty and Retention Specialist in Ontario, CA

    I worked at Koodo Mobile full-time (less than a year)

    Pros

    Learn how to deal with all types of customers. Develop interpersonal skills.

    Cons

    Changes come around too fast and too soon, constant new procedures and phone plans

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Good benefits and bad people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Professional in Toronto, ON (Canada)
    Former Employee - Marketing Professional in Toronto, ON (Canada)

    I worked at Koodo Mobile full-time (more than 3 years)

    Pros

    Benefits
    Stock options
    Kitchen
    Modern HR portal
    Work from home
    Career opportunities
    Modern office and central location

    Cons

    Bosses hit on their employees
    Inappropriate relationships and flirting makes environment uncomfortable
    If you're in a toxic team you're toast
    Salary is not competitive unless you're management
    Very competitive
    Lots of turnover
    Don't join the Operations team, your career will take a nose dive if you do

    Advice to ManagementAdvice

    Don't kick someone out just because they're not like you
    Don't place value on people that suck up to you

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5.  

    Koodo is an awesome company to work for, however, sometimes can be frustrating because it is a newer company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales in Kelowna, BC (Canada)
    Former Employee - Retail Sales in Kelowna, BC (Canada)

    I worked at Koodo Mobile full-time (more than 5 years)

    Pros

    Great commission structure
    they hire people not resumes
    talk to people for a living
    don't need experience

    Cons

    growing pains within the business can get annoying
    some customers use you as a punching bag but you learn to not take it personally

    Advice to ManagementAdvice

    I would make it possible to help more than 4 people on computers at a time. We got so busy and we were always restricted on providing a great customer experience because we only had 4 computers (which is the max in any store)

    Recommends
    Positive Outlook
  6.  

    Great part time position, not so great as a full timer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Calgary, AB (Canada)
    Former Employee - Sales Representative in Calgary, AB (Canada)

    I worked at Koodo Mobile full-time (less than a year)

    Pros

    Great commission structure
    Easy money if you want it
    Benefits
    Customer service

    Cons

    Little to no training
    Stressful
    Lacked work-life balance
    Favouritism
    Feeling undermined, and unappreciated
    No upward movement
    Atmosphere was negative, and pulled you down
    Having to call in for every little thing slowed down sales
    The TAB is a pain to explain, and most people just don't get it.

    Advice to ManagementAdvice

    Try working with your employees to keep them on. I've known many people in this company that have put in years, but are stuck and very unhappy.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    Great opportunity for young superstars

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Specialist in Toronto, ON (Canada)
    Former Employee - Product Specialist in Toronto, ON (Canada)

    I worked at Koodo Mobile full-time (more than a year)

    Pros

    Great people, fast paced, lots of opportunities, young, working from home or abroad, easy to move around the company

    Cons

    Busy, stressful, fast-moving, pay is lower vs most telcos, very competitive environment

    Advice to ManagementAdvice

    Lacks integration with TELUS.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Good Pay and That's It

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Waterloo, ON (Canada)
    Former Employee - Sales Representative in Waterloo, ON (Canada)

    I worked at Koodo Mobile full-time (more than a year)

    Pros

    The pay with commission is really generous. The work is also not difficult, given that the deals are usually really good.

    Cons

    Management consistently chose employees to be leaders who were not qualified. Long term, goal-oriented employees who had been told they were on the path to management, scoring excellent numbers, were passed over with no good reason in favor of "favourites". Very demotivating environment. Employees were often led to believe that would be given promotions, only to have it go to someone else without warning. Totally unappreciated for hard work. Never had a problem like this at other jobs.

    Advice to ManagementAdvice

    Must re-evaluate leadership strategies. Too many employees made to feel inadequate.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Good company, limited advancement opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Line Sales Representative in Toronto, ON (Canada)
    Former Employee - Front Line Sales Representative in Toronto, ON (Canada)

    I worked at Koodo Mobile part-time (more than 3 years)

    Pros

    Great earning potential for a part-time job.

    Cons

    Limited opportunities for advancement. I wanted to continue with the company in a more corporate role but they do not provide much training for such roles but expect experience as a requirement.

    Advice to ManagementAdvice

    Employee development programs to encourage loyal employees to continue on in the company.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    A good experience from a Marketing perspective

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager in Toronto, ON (Canada)
    Current Employee - Product Manager in Toronto, ON (Canada)

    I have been working at Koodo Mobile full-time (less than a year)

    Pros

    Relatively young team that carries high-energy where there is great opportunity for exposure as the entire leadership team (VP & Directors) all reside in Toronto.

    Cons

    A very "specific" culture is required.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Toronto, ON (Canada)
    Current Employee - Sales Representative in Toronto, ON (Canada)

    I have been working at Koodo Mobile part-time (more than a year)

    Pros

    Fast paced with great bonuses.

    Cons

    Customers can be difficult to work with.

    Recommends
    Neutral Outlook
    Approves of CEO

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