Kool Smiles

  www.mykoolsmiles.com
  www.mykoolsmiles.com

Kool Smiles Reviews

Updated November 18, 2014
Updated November 18, 2014
85 Reviews
3.2
85 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Dr. Dale Mayfield & Dr. David Vieth
11 Ratings

Review Highlights

Pros
  • Obvious commitment to providing the best quality care to the individuals in most need of dental care (in 7 reviews)

  • The company is committed to providing quality dental care in a safe and courteous environment (in 7 reviews)


Cons
  • Unreasonable work expectations, long LONG hours (in 4 reviews)

  • The Dentists and RDH's do not have any control over their schedule, so sometimes it is way too many patients to handle (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Tiring

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Patient Service Representative in Marietta, GA
    Former Employee - Patient Service Representative in Marietta, GA

    I worked at Kool Smiles full-time (more than an year)

    Pros

    Good Benefits, Friendly Environment. No other qualities come to mind,

    Cons

    Inconvenient, Favoritism.Cannot thing of anything else without being professionally rude.

    Doesn't Recommend
    Neutral Outlook
  2.  

    Go somewhere else.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Office Manager
    Former Employee - Office Manager

    I worked at Kool Smiles full-time

    Pros

    Can't think of any. Employees are used until they're used up.

    Cons

    Push push push those patients through! Mainly, I worked as a manager and achieved great results by working constantly short staffed as required by Regional Supervisor, but getting the employees behind the processes. The RS was Supreme Commander and did whatever she wanted, including unethical practices. This all filtered down to every level. You can't please this company!

    Advice to ManagementAdvice

    Hire qualified managers and supervisors rather than literally anyone with retail experience, like Walmart. And then don't beat them to death until they leave. When I came on, there was only one manager in the region that had been there longer than 6 months!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    The almighty dollar trumps the illusion of good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Office Manager in Fort Smith, AR
    Former Employee - Office Manager in Fort Smith, AR

    I worked at Kool Smiles full-time (more than an year)

    Pros

    I was lucky to have a great staff.

    Cons

    Long hours. The business is run by dashboards and SMART objectives. Offices are only allowed a skeleton crew and everyone will feel overwhelmed on a regular basis. Corporate will tie your hands behind your back. You are not set up to succeed.

    Advice to ManagementAdvice

    Spend some time in the office and see what actually occurs. Recognize good talent.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5.  

    Love working with a company that truly cares about its employees an patients.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Office Manager in Monroe, LA
    Current Employee - Office Manager in Monroe, LA

    I have been working at Kool Smiles full-time (more than 3 years)

    Pros

    Company prmotes having "fun" while working an having fun with the patients.

    Cons

    No pay raises in 3013

    Advice to ManagementAdvice

    Invest more in your employees continuing education

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    My experience with Kool Smiles was a learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Central Billing Specialist in Marietta, GA
    Former Employee - Central Billing Specialist in Marietta, GA

    I worked at Kool Smiles full-time (less than an year)

    Pros

    Was able to get overtime

    Cons

    Management needs to learn how to talk to their employees

    Advice to ManagementAdvice

    Be more professional

    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    RUN!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial Insurance Verifier in Smyrna, GA
    Current Employee - Commercial Insurance Verifier in Smyrna, GA

    I have been working at Kool Smiles full-time (more than an year)

    Pros

    ot hours, work with scheduling

    Cons

    low pay, favoritism, no raise, management are back stabbers, will fire you in a heart beat

    Advice to ManagementAdvice

    Learn how to be fair, stop being so judgemental

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    It's about numbers not children

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Employee
    Current Employee - Part Time Employee

    I have been working at Kool Smiles part-time (more than 5 years)

    Pros

    Positive impact on children's oral health. No night or Sunday shifts.

    Cons

    Company focus is about numbers. In 2012 Kool Smiles vowed to change their focus from operations to quality of care. Since the launch of this initiative the company has failed to decrease the amount of operational focus but instead has increased it to almost double. Clinics are expected to book patients in a certain window of days, capture personal information such as 2 phone numbers and email. Clinics are judged on performance in these areas with some goals as high as 95%. Clinics are even monitored what % they answer the phone, how long the patients wait in the waiting room and during treatment which is in the Drs hands. With the focus so driven on numbers at the front its no surprise the focus on numbers continues with the Drs. in the back. Although the Drs. are very nice and very good Drs. They have become greedy. The company changed their compensation plan from a flat compensation rate for the Drs to a compensation based on production and bonuses. This focus has caused the Drs to treatment plan possible unnecessary treatment, Drs not leaving the operatory of the clinic to perform exams on patients causing them to wait for sometimes up to an hour which holds up the entire clinic. Staff is given a survey every 3 months that includes 3 questions. These questions are directly related to the Dr in the clinic by questioning referral to work with the Dr if they would refer to have treatment done by the Dr and if they work as a team. Even though the questions are a direct reflection on the Dr in the clinic the backlash of a low score hits the clinic leadership team although there is nothing the leadership team can do to resolve any issues with the Dr. Kool Smiles changed direction in early Jan. to have all reporting structure change from operational minds who could help with the movement of the operational focus to having the company run by Drs. This would understandably be the right decision IF the company was focused on quality instead of numbers. The company is not focused on quality they are more operationally driven than ever before except this time there is very very little support from corporate.

    Advice to ManagementAdvice

    Re evaluate where the company is headed and remember why the company was founded. Work a week as a patient coordinator, Dental Assistant, CTL or office manager to see exactly how much pressure each position carries with it for performance

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Great environment to work in and grow

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kool Smiles

    Pros

    Great family environment with awesome employees to work with. The staff is extremely friendly to both patients and co-workers.

    Cons

    The only cons I can think of are some days can be very hectic due to over scheduling or just walkin patients, but in all reality there are no cons.

    Advice to ManagementAdvice

    Great JOb

  10.  

    Dishonest Practices

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Laborer in Boston, MA
    Former Employee - Laborer in Boston, MA

    I worked at Kool Smiles full-time (more than an year)

    Pros

    Great staff in the offices to work with

    Cons

    Unreasonable Senior Staff asking unreasonable goals for Managers and Dentists. They are coming from a corporate background to the health care industry. They want money money money and don't care about quality work. LONG working hours in unsafe neighborhoods with patients who will regularly threaten your life. Gun shots, stabbings, hookers, drugs - just another day in the neighborhood of Kool Smiles.

    Advice to ManagementAdvice

    Worry about treatment, good quality of care will bring repeat patients. Its not ALL about the dollar

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    BAD place to work.. Bait and Switch Contract

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Dentist in Everett, WA
    Former Employee - Associate Dentist in Everett, WA

    I worked at Kool Smiles full-time (less than an year)

    Pros

    There really are no pros. You are promised an annual salary and withing a few days of starting they inform you that you will no longer be receiving that salary and must take a paycut. Be careful with the sign on bonus this is where they will try to trap you. If you sign one you are signing a promissary note which is separate from the contract they breach, and will use it as leverage against you if you decided you want to leave. I was completely mis-lead and lied to. I was promised a guaranteed salary for two years only to find out it will not be honored. I asked them how long have they known of these changes and it seems like they have known since the begging of the year. Yet continued to lie about the contract and inform me of the contract breach once I start.

    Cons

    Bait and switch tactics. They will offer you a sign on bonus as a trap, and then promise you an annual salary. Once you sign the sign on bonus you find out its a promissary note separate from the contract. Then you find out that they are going to dis honor the contract and cut your pay. They then put you on a collection (not production) pay system. They also added a stipulation that they call true up. For the company to maintain a 90% collection you the doctor becomes the guarantor. So you will receive you pay but a few months down the road if they fail to collect on any of that money they will deduct it from your next check guaranteeing their collection rate at your expense. Remember when you apply here they tell you that they will handle all the finances and administrative stuff and all you do is dentistry, well now you are also their insurance policy. This is something they plan on doing slowly company wide by the end of the year to avoid a mass exodus of people. Also on the collection system of pay, you don't get credit for exam, cleanings, x rays or emergency visits. So if you consider working for here remember you have been warned.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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