Korean Air
3.1 of 5 29 reviews
www.koreanair.com Seoul, South Korea 5000+ Employees

Korean Air Reviews

Updated Jun 4, 2014

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3.1 29 reviews

                             

44% Approve of the CEO

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Cho Yang Ho

(16 ratings)

47% of employees recommend this company to a friend
29 Employee Reviews
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    a decent experience at Korean Air

    Anonymous Employee (Former Employee)

    Prosnice people, free tickets every year

    Consconservative culture, strict office rules.

    Advice to Senior Managementopen to suggestion please

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Fun to work, not much to earn

    Anonymous Employee (Current Employee)

    ProsFree flight tickets and various types of work duties you can learn

    ConsVery little growth potential for locally hired employees

    No, I would not recommend this company to a friend

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    Korean Air Part-Time Passenger Service Agent

    Passenger Service Agent (Current Employee)
    Jamaica, NY

    ProsSome of the pros include being able to work at one of the busiest airports in the world (JFK) and being able to interact with people and learn new things. You learn a lot about travel, airport regulations, efficiency and especially customer service.

    ConsLong, crazy, delays and hours of flights and service. Snow or inclement weather can keep you at the airport for a few days straight whether you're a passenger or an agent. Hierarchy of the slow promotions as a part timer.

    Advice to Senior ManagementMore moral support of the part-timers as they do most of the dirty work.

    Yes, I would recommend this company to a friend

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    Unfair

    Check In Agent (Current Employee)
    Jf Kennedy Ap, NY

    ProsYou cannot work full time unless you are part time for many many years, You receive 3 flights only to Korea as a part time. Full time gets more flight benefits to go to places other than Korea

    ConsCO workers are not your cos. Everyone you work with is a manager because you came in last. If you do not respect your co workers you will be treated very unfairly.

    Advice to Senior ManagementTake the word "sumbae" out of your dictionary and create a fair and unbias working environment

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    If you're not Korean, then don't even bother. Even if you are, you may want to think twice. Or three times.

    Supervisor (Current Employee)

    ProsThe airport environment provides a lot of opportunities for learning and dealing with people. Working for Korean Air allows you to learn to deal with sometimes the most difficult people you will ever have to deal with.

    My particular station was very close-knit, and that's always nice. It was like a family there.

    ConsI understand that this is a Korean company. But for a Korean company working overseas (in this case, the US), it seems a little one-sided for them to be running their offices exclusively in a Korean manner. If you're not Korean, then expect to deal with all of the non-Korean problems (non-Korean passengers with their claims/complaints). It's not like any of the Korean employees DON'T speak English either. They all do to some extent, but it's almost as if they don't even want to bother when they're dealing with non-Korean passengers.

    Seniority is held in the highest regard here. Forget about your skills. If you've been with the company for a shorter period of time than the other employees (or even if you're just plain younger), then don't expect to be treated fairly. The way duties are delegated by the management are done in a manner that borderlines passive-aggressiveness. The micro-managing is at an insane level. You can't do what you're supposed to do at the level you feel like you can because there's always a big shadow looming over you. The big boss tells you to do one thing to solve one problem, but then the under boss tells you to do something else for the same problem, and then everyone else in between tells you to do 50 other things for that very same problem. You're constantly placed in a "damned if you do, damned if you don't" situation, and when you think you're doing what you're supposed to be doing because all of your "superiors" told you to do so, the outcome is entirely your responsibly in the end. And forget about speaking out (or even up). Having an opinion is almost completely forbidden for some reason. It's like you're speaking out against some sort of military regime.

     If you're "lucky" and get hired as a Korean Air employee as opposed to one of their ground-handling staff, expect to start out as either seasonal or a "part-timer". Part-timers are still expected to work a full-time schedule, yet get paid considerably less, retain most if not all of regular full-time workloads/responsibilities/accountability. Frankly, the part-timer position is the biggest load of nonsense I've ever had to deal with. And expect to stay at that position for at least two years before you're even CONSIDERED for a full-time position.

    Korean Air is the WORST job I've ever had (and I've had some pretty bad jobs). If the work and the office atmosphere doesn't stress you out enough, then the CONSTANT compromising of your own dignity will.

    Advice to Senior ManagementWhen working in an overseas station (such as the US), it may be good for you to adapt a little to US company culture. Not EVERYBODY is beneath you either.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Fun experience working in a fast-paced, demanding environment.

    Passenger Service Agent (Former Employee)
    Los Angeles, CA

    ProsYou develop interpersonal skills necessary for a service oriented position.
    The flight benefits are great.
    You get to work at a dynamic environment such as the airport.

    ConsYou sometimes must deal with customers that are rude, and sometimes just downright nasty.

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    Fast Paced environment with constant face to face customer service

    Passenger Service Agent (Current Employee)
    John F Kennedy Airport, NY

    ProsThe reason why Korean air is one of the best companies to work for is because of the benefits and job environment it provides. You get free tickets after working for a bit, and service of the customers varies day to day. So you never get bored. As well, it provides chance to face customers that spends thousands of dollars to buy our products,(plane tickets) which cannot be compared to customers that buy burgers or grocery products for ten, twenty bucks. So, these customers are intricate and very sensitive customers who wants to get everything they want and want to be served well. Dealing with these customers earns us patience, persistence, and perseverance. It's very fast paced so you constantly have to run around, so you won't have to worry about gaining weight while sitting in a desk job.

    ConsWell, the cons are that because these customers spend thousands of dollars, they complain about the most littlest things that you could ever find. It does take a toll on you after a while. As well, due to the nature of the job, if plane gets delayed or cancelled, it creates havoc. people curse at you, and people grab you by the shirt. Literally.

    Advice to Senior ManagementI hope that Management can be a bit more nice to workers. Because of the stress the nature of the job provides, a lot of the Manager does crack down on employers more than necessary. So, please give us some slack.

    Yes, I would recommend this company to a friend

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    I would not recommend.

    Anonymous Employee (Current Employee)

    ProsFlight benefits (although it is standby basis).
    Misery loves company... Long lasting friendships form here.
    Stable.

    ConsUnder paid.
    Below average insurance package.
    No potential for career growth.

    Advice to Senior ManagementManagement needs to step it up, a lot of incompetent and dead-weight individuals residing at the top.

    No, I would not recommend this company to a friend

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    Greedy Cho Family

    Assistant Manager (Former Employee)
    Los Angeles, CA

    ProsBenefits , employes that cared until it was outsourced !!!

    ConsStupid upper management home staff was the worst always thought they new more and were god like,, too many people kissing ass

    Advice to Senior ManagementRelax we the employes have been doing this job a lot longer then you we might surprise you if you would get your micro manage head out of your ass!!!!

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Cargo Agent

    Cargo Agent (Former Employee)
    Los Angeles, CA

    ProsGood benefits and perks. (airline discounts, etc.)

    ConsSalary in the lower range, and rarely a raise.

    – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at Korean Air reviews and ratings — including employee satisfaction and approval rating for Korean Air CEO Cho Yang Ho. All 29 reviews posted anonymously by Korean Air employees.