Kroger Reviews

Updated August 29, 2015
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3.1
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Kroger CEO Rodney McMullen
Rodney McMullen
14 Ratings

Pros
  • Good benefits, flexible schedule (in 76 reviews)

  • The pay is not bad for part-time (in 68 reviews)

Cons
  • Work/life balance is non existent no matter what they tell you (in 58 reviews)

  • Fuel center workers are not eligible for any benefits or full time (in 98 reviews)

More Pros and Cons

81 Employee Reviews

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  1. Guest Care and Money Services Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Care/Money Services Clerk in Mount Gilead, OH
    Current Employee - Guest Care/Money Services Clerk in Mount Gilead, OH
    Recommends
    Neutral Outlook

    I have been working at Kroger part-time (More than a year)

    Pros

    Benefits, union, opportunities to move up.

    Cons

    Often poorly managed/supervised, doesn't always cooperate with my schedule (I'm a college student).

    Advice to Management

    Communicate more.


  2. Very challenging, overworked and underpaid

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Clerk in Westerville, OH
    Current Employee - Customer Service Clerk in Westerville, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Something different every day. Good people. Challenging work environment. Low level management position. Short breaks. You get 10% off Kroger products.

    Cons

    Low pay. Stressful sometimes. You will put a lot of money back into Kroger buying food. Paying the union every week

    Advice to Management

    I have the same job as the acsc, but get paid less than half what they make.


  3. Depressing at Kroger Central Fill

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Central Fill Pharmacy Clerk in Columbus, OH
    Former Employee - Central Fill Pharmacy Clerk in Columbus, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Kroger full-time (Less than a year)

    Pros

    The 10% discount off Kroger brand items; Offers tuition reimbursement in something pharmacy-related. Central Fill is not affiliated with the union, like the stores are. Lastly, it was great to not have to deal with customers.

    Cons

    The work/life balance was horrible; I was working about 50 hrs/wk, SU-TH & SA. Many employees here are unreliable, as a result, many call-offs happened and more work fell onto the dependable staff. The supervisors, techs and clerks were somewhat unprofessional. Many used foul language and would be disrespectful to one another. There was poor communication among supervisors. One supervisor would ask me to do something and while I was following orders, another supervisor would ask me to do something else a couple of minutes later. I felt like a yo-yo.

    Advice to Management

    Production on Saturdays have to stop. Allow upward mobility to happen at a reasonable time-frame, it's quite unfair for someone to stay in their position for TWO years before advancement. One year, would be reasonable.


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  5. Great Place to Work

    • Work/Life Balance
    • Comp & Benefits
    • Senior Management
    Current Employee - Produce Clerk in Blacklick, OH
    Current Employee - Produce Clerk in Blacklick, OH
    Recommends
    Positive Outlook

    I have been working at Kroger part-time (Less than a year)

    Pros

    Good Management Good Coworkers Friendly enviroment

    Cons

    Rude customers Deliveries are never on time


  6. Good work enviroment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Courtesy Clerk/Cashier in Columbus, OH
    Current Employee - Courtesy Clerk/Cashier in Columbus, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Kroger (Less than a year)

    Pros

    friendly workers, management nice, good customer service

    Cons

    fluctuating hours, low wages, high level management not knowing workers

    Advice to Management

    get to know your workers more personally


  7. Helpful (1)

    Not an awful experience, but not great either. The people you work around will impact your experience greatly.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier Office Staff in Columbus, OH
    Current Employee - Cashier Office Staff in Columbus, OH
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Kroger part-time (More than a year)

    Pros

    SOME people within the company are awesome. A few of my supervisors are great friends that legitimately care about me and my well being. They know me well and trust me. If a customer comes up saying that I was rude to them or something like that, they know that I wasn't because I'm not like that. At least at my store, you work when you want. If I don't feel like working on Tuesday, I can make sure I'm not on the schedule Tuesday. As a cashier, you learn what is a good deal and how to save money.

    Cons

    The whole attitude of the company is bad. Kroger values each customer so much that they will let them get away with anything. Want to return your 2 year old toaster with no receipt? No problem. Want your tomatoes free because the first one you picked up was bad? No problem. Want a sale price for a different variety of an item because you couldn't read the sign? No problem. This means that we have quite a few stuck up customers. Customers throw a fit any time they don't get exactly what they want, even if you are following company policy and even if you can show them the policy. What is worse, if they ask for a manager, the manager will come down and in front of you, apologize that the employee doesn't understand the policy, give them what they want, and promise that they will train the employee. The pay is also bad. Most people will start around minimum wage and get a raise of about 20 cents a year. The way Kroger works promotes being lazy. You know that bagger who has been here for 3 years? Yeah, the guy that refuses to push carts in, puts milk on top of eggs, makes a bigger mess every time he tries to clean up a mess, and who we need to hide every time corporate decides to come by (which happens around once a month and would make you think the president is here) because he always causes problems? Well he gets paid more than me, who has about 10x more responsibilities than him and gets chewed out because when I was supervising, the lines were too long (even though we were using every single register, had more baggers than registers, and had just about the entire store at the front. The people that Kroger hires are amazing, and not in a good way. I feel more like a baby sitter than a supervisor. I can't believe I've had to say things like "don't ask a woman if she is pregnant", "don't pick your nose and then grab someone's bananas", "you can't put bleach in the same bag as meat", or "you can't pet service dogs when they are working" to adults. These people also never seem to get fired. One kid has been written up 50 times in the past few months and is still here. Algorithms run Kroger. How many hours should we schedule? Check the computer (hint: not enough). How many registers should we have open? Check the computer. How well did we do in serving customers? Check the computer. How well did we do at keeping things in stock? Check the computer. It's insulting that they don't think that we can make basic decisions. All of these metrics also work independently of each other, so if you follow one, you are likely going to get dinged in another. No one in the world can manage to keep lines short while still providing an experience that is "highly satisfactory" while keeping enough lanes open (by calling people who stock stuff up) while keeping stuff in stock while using a very low number of employees. Kroger is probably an economists dream, but in practice it doesn't work.

    Advice to Management

    Employees over customers. I'm at my store 1000 hours a year, a customer is there maybe 100 at the most. Create (and enforce) policies that help customers who were actually wronged and deserve help, and don't do anything for people wanting to take advantage of us. Retrain the managers to stick up for their employees, not to side with a customer who is "never going to shop here again" who causes problems every week. If you actually have "great people", treat them well. Pay them more than minimum wage. Schedule more hours. Don't keep people just under full time hours. Back them up when they follow company policy. Reward them when they do good.


  8. It was ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Columbus, OH
    Former Employee - Cashier in Columbus, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Kroger full-time (More than a year)

    Pros

    Good benefits when employed there some supervision you were able to talk to about issues and the scheduling fit around my needs

    Cons

    Need higher wages better management in the higher levels less weekends had to work every weekend and the hours were too long sometimes

    Advice to Management

    Need to be more accessible


  9. Great people, lousy pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Grocery Clerk in Columbus, OH
    Current Employee - Grocery Clerk in Columbus, OH
    Doesn't Recommend
    Positive Outlook

    I have been working at Kroger part-time (More than a year)

    Pros

    The people I work with are a great team, willing to help in a pinch. Some overtime is available when the store is really hurting for work to get done.

    Cons

    Pay, minimum wage on a set time frame. The dock can be a real pain in the summer as there's no AC back there.

    Advice to Management

    I'm not going to bother with that just so I can hear "I know what it's like", so I'm just going to fill out the rest of this part.


  10. Certified Money Services Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Office Staff in Columbus, OH
    Current Employee - Office Staff in Columbus, OH
    Doesn't Recommend
    Negative Outlook

    I have been working at Kroger part-time (More than 5 years)

    Pros

    Flexible hours. Kroger has worked with me for the duration of high school and college in regards to scheduling me around my class time.

    Cons

    The lack of responsibility among employees becomes very cumbersome in regards to people's strong sense on entitlement and selfishness. Pro-union attitude. Plus, high turnover due to mass quantity of entry-level employment opportunities.

    Advice to Management

    Leave Union (which will NEVER happen)


  11. bagger

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bagger in Columbus, OH
    Former Employee - Bagger in Columbus, OH
    Recommends
    Negative Outlook

    I worked at Kroger part-time (Less than a year)

    Pros

    Kroger is a great place to work at for your education

    Cons

    Your pay will be low

    Advice to Management

    Help you where they can



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