Kroger Reviews

Updated September 18, 2014
Updated September 18, 2014
1,519 Reviews
2.9
1,519 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Kroger CEO Rodney McMullen
Rodney McMullen
108 Ratings

Review Highlights

Pros
  • Flexible schedule, working to serve the people of your own community and friendly coworkers (in 66 reviews)

  • Paid holidays (4 hours) & paid vacation available for part time (in 51 reviews)


Cons
  • Work/life balance is tough because I had to work a different schedule every day/week (in 43 reviews)

  • Krogers way of cutting out full time, long tenured workers who have given them 20-30 (in 75 reviews)

More Highlights

Employee Reviews

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  1. 3 people found this helpful  

    Good company, but the union allows people to become complacent and rewards seniority while ignoring merit.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Customer Service Manager  in  Rochester, MI
    Current Employee - Assistant Customer Service Manager in Rochester, MI

    I have been working at Kroger full-time for more than 8 years

    Pros

    Great senior Leadership who have a passion for what they do and an exciting vision for the future.
    Good benefits, flexible schedule.

    Cons

    It is difficult to fire someone for not doing their job because of very strong union protection, this provides job security, but it also keeps people complacent and unmotivated.
    New hires have to plan for a corporate career if they hope to make good money.
    There is little to no store level management support, often causing good workers to become dissatisfied and lose hope.

    Advice to ManagementAdvice

    Work towards having the store management team with the department heads to engage associates and create the environment that is so clearly sought after by the company leadership.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Grateful for employment!

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Front End Cashier  in  Pasadena, TX
    Current Employee - Front End Cashier in Pasadena, TX

    I have been working at Kroger part-time

    Pros

    Im able to meet new people. And build good relationships with some of the awewome co workers. We laugh and make the time go by faster.

    Cons

    Some of the Management has no clue on how to talk to its employees. They feel its ok to belittle you. And when you stand up for yourself they claim you have an attitude. Some of the store managers amaze me that they are even managers. They are clueless without fail when it comes to when we need help. "Whomp whomp." They know and love to bark at us but they dont know how to do simple things. Oh and they seem to not know how to follow your availability. And racist customers I would love to put them in their places lol

    Advice to ManagementAdvice

    Learn how to be a help to the cashiers. And talk to the employees like we matter. We all play a part In helping Kroger be a successful company. Respect the associates and you will have a peaceful flow and

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Good place to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Starbucks Barista  in  Athens, GA
    Former Employee - Starbucks Barista in Athens, GA

    I worked at Kroger part-time

    Pros

    They'll work with your schedule if you're going to school or have a second job. There are advancements opportunities within the company. This is a union company, which is like job security. It's nearly impossible to get fired unless you steal, so please don't be stupid and steal anything. It's very easy to transfer to another store if you would like to, especially if you want to move to another city.
    I enjoyed most of the customers - you get to know a variety of people and eventually you'll have "regulars."

    Cons

    Management is hit or miss. Some managers are smart, efficient, and friendly. Others are completely incompetent jerks. I noticed more often than not that the more deserving employees do not get promotions, but the management's "favorites" get them instead.
    Training in the Starbucks kiosk was definitely lacking. Kroger has much lower standards than Starbucks, and it shows.
    Also, there always seemed to be drama between employees - all the time! I kept my distance from everyone except people in my department.

    Advice to ManagementAdvice

    Keep moral high, Happy employees = happy customers.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Used to be great, but too many things are changing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pharmacist  in  Fort Worth, TX
    Current Employee - Pharmacist in Fort Worth, TX

    I have been working at Kroger full-time for more than 5 years

    Pros

    They do work continuously on advancing their technology. You are paid well, but at what cost?! You're working while your family and friends are off. You can't even get a day off that hasn't been scheduled at least 2 weeks in advance.

    Cons

    They are on a quest to acquire so many new patients, that they are showing they value their customers and prospective customers more than their employees. Customers are always right, basically.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Grocery Store Bistro Chef

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bistro Chef  in  Cincinnati, OH
    Former Employee - Bistro Chef in Cincinnati, OH

    I worked at Kroger full-time for less than a year

    Pros

    Excellent processes, great benefits, well-run company. Team environment. Good work is rewarded by management with gift cards or other nice rewards.

    Cons

    Kroger markets products to it's own employees which is comical / slightly insulting (e.g. ads for products on your paycheck)

    Advice to ManagementAdvice

    None.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    it was a part time job in high school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bagger  in  Cincinnati, OH
    Former Employee - Bagger in Cincinnati, OH

    I worked at Kroger part-time for more than 3 years

    Pros

    It was a good first job, they hire people with no experience so its relatively easy to get hired. There is a good work life balance and they are very flexible with scheduling if you give them notice for the time you need off.

    Cons

    It doesn't pay very much. I felt like I was doing the same thing over and over again for every shift, standing in the same spot, saying the same thing to customers. It gets to be a bit monotonous.

    Advice to ManagementAdvice

    I would say make sure that you are offering advancement to people who are deserving of it. Make sure that good work does not go unnoticed. Praise doesn't go unnoticed and will make your employees feel like they are contributing to the business.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    It's alright working here.

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kroger part-time

    Pros

    You are properly trained and forced to learn policies and regulations from every section of the store via a video and testing sequence. You'll be able to earn benefits and money back for school after working for the company for a certain amount of hours.

    Cons

    The pay is very low considering the hard work that most employees put in.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    A good summer job

    Former Employee - Front End Cashier  in  Lansing, MI
    Former Employee - Front End Cashier in Lansing, MI

    I worked at Kroger part-time for less than a year

    Pros

    It's not a physically demanding job for most people. One gets to meet with a variety of different people and will often see someone he knows.

    Cons

    The training is short and there is a lot one has to learn on the fly. For those new to cashiering there may be a great deal of things that can stump you and force you to seek help from the more experienced workers a little to often while your customer is forced to wait as patiently as possible. If you really need the money, it can sometimes be hard to persuade them to give you more hours in a week (after all only a certain amount of people can work at a time.)

  10. 2 people found this helpful  

    A nice store, but incredibly stressful job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Kroger part-time for more than a year

    Pros

    A very active Union that keeps most things fair, raises based on hours worked, and overall Kroger has very nice people working there and is a much more upstanding enviornment than most grocery stores. I don't make use of the health care but it is a great offer for those who need it. Coworkers are all friendly and most of the managers are understanding. Training is a gradual process after initial information, which helped.

    In cons I talk about how many coworkers are leaving, which leaves at least one thing - you can progress to higher places in your area from training. I could take up the offer to learn to bake in the mornings or decorate cakes, but I know the stress isn't worth the slightly higher paycheck.

    If you put that you can't work certain days or times into the system, they will abide by that unless emergency strikes. I had no problem going to college and working at the same time.

    Cons

    Hours are incredibly inconsistent. I was hired for part time and while some weeks I'll get the more predictable 24 or 32 hours, sometimes it will be full time hours and even then I'll need to work overtime. Just last night I was there for eleven hours on a Wednesday because we're short staffed in the Bakery division. You have no idea what days you'll work or when, so don't bother having an outside life. Even when you put in days you need off ages from now, you have to badger your higher-ups to get it into the system.

    The stress and the low pay is driving away our better employees, with one baker having already left, one coworker transfering to Starbucks, and our only other baker saying he wants to transfer to Meat. And despite being short staffed we're not given any more hours. Next door to us is the Deli division, which is renowned for being the worst place to work in the store with an extremely high turnover rate and they often drag us Bakery workers over there, one reason my coworker is leaving.

    Due to the stress and how much they ask one person to do, especially the closer, it makes workers pessimistic. I'm told that I still care about how well I'm doing, which is actually an awful thing that keeps me there forever and I cannot complete everything they want me to in a shift. Even though I'm guarenteed breaks by the Union I haven't taken any in months because I don't have the time, and as such my health has really declined since I have no time to eat.

    Negative Outlook
    No opinion of CEO
  11.  

    not what it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Manager
    Current Employee - Customer Service Manager

    I have been working at Kroger full-time for more than 10 years

    Pros

    benefits, stability, decent compensation, not life consuming.

    Cons

    not what it used to be, too driven by "numbers", not by people

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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