Kroger Reviews

Updated October 29, 2014
Updated October 29, 2014
1,628 Reviews
2.9
1,628 Reviews
Rating Trends

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Kroger CEO Rodney McMullen
Rodney McMullen
152 Ratings

Review Highlights

Pros
  • Flexible Schedule that catered to my time as a student and weekly paychecks helped (in 74 reviews)

  • Paid holidays (4 hours) & paid vacation available for part time (in 66 reviews)


Cons
  • Work/life balance is tough because I had to work a different schedule every day/week (in 52 reviews)

  • Krogers way of cutting out full time, long tenured workers who have given them 20-30 (in 94 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Kroger has great costomer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in League City, TX
    Former Employee - Cashier in League City, TX

    I worked at Kroger full-time (more than an year)

    Pros

    The employees are great to work with. It is like a big family at Kroger. I enjoyed my time there.

    Cons

    When the store gets busy around the holiday it can be challenging considering the busyness and complaints.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 5 people found this helpful  

    Get experience if you need it and leave promptly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front End Cashier in Lexington, KY
    Current Employee - Front End Cashier in Lexington, KY

    I have been working at Kroger part-time (less than an year)

    Pros

    You can build customer service experience here in college (then leave to find a better "entry-level" position). Being a cashier here can improve your people skills. This job looks helpful or decent on a thin resume. After you're in the union (45 days), it is not easy to fire you. If you're in the right area you can work with some nice people. Some departments may be enjoyable (such as stock).

    Cons

    Kroger doesn't care about its employees. The union does nothing for people who actually do their job. Raises are strictly time based. Starting at minimum wage (new cashier or courtesy clerk), you get your first $0.10 cents raise at six months. After that your next raise is at a year. Praise is very scarce and little rules are often nitpicked (or encouraged to be by upper management). If you start as a courtesy clerk (bagger/cart boy) you have to beg for cashier, which would be fine if it functioned as a promotion but it sadly doesn't. After you're given cashier you get the next paygrade up in the union handbook (very likely ten cents). They can also make you a dual bagger/cashier. If you make supervisor you also get no raise. Vacation benefits and holiday pay are nonexistent until a significant amount of time at the company (over a year).

    Management is also abused and disconnected from their associates. Due to this disconnection, middle management (supervisors and leads) runs the show and are often incompetent because the only credentials they have are that they've been there long enough to require being given their turn at lead or supervisor.

    Advice to ManagementAdvice

    You need to stress competence and praise based raises to bring out the people that are excellent at their jobs. Working here is sadly a grind because you go nowhere unless you stay for a very, very long time. This especially clashes with modern culture when you employ mainly college students. Training is played fast and loose and seems to never be reviewed.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Flexible hours, not employee friendly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Floor Supervisor in Atlanta, GA
    Current Employee - Floor Supervisor in Atlanta, GA

    I have been working at Kroger part-time (more than 5 years)

    Pros

    Flexible hours, Worked with high school and College schedules. Can move up in departments if willing. Lots of benefits for part time and full time.

    Cons

    Doing anything is a chore, employees have no discretion. Management ALWAYS side with customers. Pay is low even for management (50 hours a week standard). No overtime. Too focused on scores. Good employees are neglected. No raises based on merit. Purposely understaffed.

    Advice to ManagementAdvice

    Good employees should be valued. Stop playing politics. Stand up for your employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Great company, exciting times!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Director in Athens, OH
    Current Employee - Service Director in Athens, OH

    I have been working at Kroger part-time (more than an year)

    Pros

    Kroger is a great company to work for and it's only continuing to grow despite the economic issues the US has faced over the past 10 years. Everyone needs to buy food so the grocery industry is pretty stable. Kroger strives to maintain a good reputation for customer service and quality products, earning customer loyalty to generate more profits. While the starting pay isn't always great for hourly employees, benefits are affordable and perks include employee discounts with cell phone providers, 10% discount on Kroger-owned brands (Private Selection, Simple Truth, etc.), and discounts for amusement parks and zoos on certain days.

    Cons

    At the store level, it can be hard to move up in some departments. If you're willing to switch to a different department or even transfer to another store, chances for advancement improve. Hourly wages generally depend on whatever the union has already negotiated for you, so unless you have related work experience at the time you're hired, it can take a while to make much more than minimum wage.

    Advice to ManagementAdvice

    Focus on leadership training and coaching for department heads.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    It's a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Deli Clerk in Southgate, MI
    Current Employee - Deli Clerk in Southgate, MI

    I have been working at Kroger part-time (more than an year)

    Pros

    The people are great; you feel like you're part of a family. The pay is not bad for part-time.

    Cons

    Any job in customer service or dealing with the public can be challenging. Sometimes you get cranky customers but it's not the end of the world.

    Advice to ManagementAdvice

    Thanks for making it a great experience for employees and making us feel like a part of something.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Friendly coworkers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Houston, TX
    Former Employee - Cashier in Houston, TX

    I worked at Kroger part-time (more than 3 years)

    Pros

    Flexible schedule, work with your availability, good health benefits

    Cons

    Rude customers, sometimes hours get cut

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    It was a wonderful first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Courtesy Clerk
    Former Employee - Courtesy Clerk

    I worked at Kroger part-time

    Pros

    not as competitive as some places, so thats refreshing. seniority based employees and union. It was a great first job for me. You get to meet wonderful people. have a fun outgoing lightly physical job.

    Cons

    Pay is not good. not very flexible scheduling. always dealing with managers trying to be friends and make you feel guilty for needing time off.

    Advice to ManagementAdvice

    The management tends to treat younger workers like they are children being policed by parents. a lot like a daycare. otherwise its a good place to work.

    Recommends
    Approves of CEO
  9. 1 person found this helpful  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Kroger full-time (more than 3 years)

    Pros

    Treats company well. First job I had where the main store manager was professional and down to earth.

    Cons

    Inventory and back of house would sometimes be a mess.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Customer 1 Satisfaction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Certified Pharmacy Technician
    Current Employee - Certified Pharmacy Technician

    I have been working at Kroger part-time (more than an year)

    Pros

    Kroger is the second leading grocery distributor under Walmart. Seeing that they only specialize primarily the distribution of food products, that is very impressive. A reason for this is because of their customer 1st orientation. Because the employees focus first on customers, the relationship between customers is mutually better. Obviously there are always angry customers, but the co-workers are all really nice.

    Cons

    It's good for experience and first jobs. The pay is a little lower than when working in a hospice pharmacy. It is hard to get a raise if you are part time.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Back up market manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Market Assistant in Jackson, MS
    Current Employee - Market Assistant in Jackson, MS

    I have been working at Kroger full-time (more than 5 years)

    Pros

    Great place to move up the ranks if your working with someone willing to teach you the ropes

    Cons

    If your not apart of a group your an outsider

    Advice to ManagementAdvice

    Treat all employees with respect

    Recommends
    Positive Outlook
    Approves of CEO

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