L.L. Bean Reviews

Updated March 27, 2015
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4.0
176 Reviews
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L.L. Bean President and CEO Chris McCormick
Chris McCormick
98 Ratings

Pros
  • They encourage you to enjoy the outdoors by giving you a 40% employee discount on most merchandise (in 17 reviews)

  • Compensation is good, and work/life balance is valued (in 9 reviews)

Cons
  • Bean is a nice place to work, there is barely any room for advancement (in 6 reviews)

  • There is no room for improvement and do not get much time for family (in 7 reviews)

More Pros and Cons

Employee Reviews

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  1. Amazing company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at L.L. Bean

    Pros

    they appreciate what the Employees do for the company.

    Cons

    Just like any retail hours may depend on the season. We can get a lot of hours one week and little the next.

    Recommends
    Positive Outlook
    Approves of CEO
  2. Great company to work for with positive & happy employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate/Cas in Burlington, MA
    Current Employee - Sales Associate/Cas in Burlington, MA

    I have been working at L.L. Bean

    Pros

    Flexible, fun, opportunity, training, perks, good discount

    Cons

    pressure to get credit card signups

    Advice to ManagementAdvice

    attention to detail when scheduling

    Recommends
    Positive Outlook
    Approves of CEO
  3. Great seasonal job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative I in Portland, ME
    Former Employee - Customer Service Representative I in Portland, ME

    I worked at L.L. Bean

    Pros

    The co workers are the best part of best part of the job.

    Cons

    Actually job was very boring.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5. Great in the beginning...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at L.L. Bean

    Pros

    Good coworkers, pay is decent (better than a lot of retail stores), good if you're looking for something to supplement other income, fun learning about products, good discounts

    Cons

    Communication from management isn't always clear/present, not much room for advancement, company's desire for open flexibility can impact family life/responsibilities, not always enough hours

    Advice to ManagementAdvice

    Trust employees to do their job/a good job, communicate,

  6. Good Experience

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at L.L. Bean

    Pros

    Great atmosphere. Good bonus structure. Super bonus program. Allow all to achieve and "get ahead."

    Cons

    Only difficulty in time off policy is during peak operations period which happens to coincide with the Thanksgiving and Christmas holidays.

    Advice to ManagementAdvice

    It would be beneficial for management to listen to all employees and not continue to have meetings with only a select group of the same indivduals.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. Great time and great atmosphere, really enjoy working with coworkers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Skokie, IL
    Current Employee - Sales Associate in Skokie, IL

    I have been working at L.L. Bean

    Pros

    Great discount on products and friendly coworkers!

    Cons

    Scheduling conflicts would often arise.

    Advice to ManagementAdvice

    Allow flexibility in scheduling.

  8. Great work culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Danbury, CT
    Current Employee - Sales Representative in Danbury, CT

    I have been working at L.L. Bean

    Pros

    Team-oriented, flexible scheduling, weekly paychecks, great discount. Their 100% satisfaction guarantee makes it easy to provide great customer service.

    Cons

    There are customers who take advantage of the aforementioned guarantee and you will be dealing with dirty old jackets and smelly shoes.

    Recommends
    Positive Outlook
    Approves of CEO
  9. Seasonal Customer Service Work at LL Bean- Not for the faint of heart

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Portland, ME
    Former Employee - Customer Service Representative in Portland, ME

    I worked at L.L. Bean part-time (more than a year)

    Pros

    Customer Service focus is genuine. Company's foundation built on quality products and outdoor adventure. Company now offers an incredible range of products and adventure experiences. I worked in a Call Center as a front line customer service rep. Coworkers friendly, call center design aesthetics create a pleasant environment. Starting hourly wage above average.Front End training on systems and customer service provides support to jump into the work. Ongoing feedback from a job coach regarding job performance. Perks are employee discounts while employed. Most of Bean's customers are great.

    Cons

    LL Bean hires many seasonal employees annually to assist with their peak holiday sales. They are a well oiled machine with a tired and true system to recruit, hire, train, employ and lay off their temps. As a temp. seasonal ,my experience led to feeling like a widget to meet the business demand than a valued employee invested in Bean's success. Though starting hourly wage is above average, the number of hours employees are scheduled is far below average, And though you do receive a schedule two weeks in advance- you can be scheduled for random days and times within the shift you agree to work. You have to be very flexible and able to deal with an unpredictable schedule.
    If you have a conflict with days or times you are scheduled- it is up to the employee to try find a coworker who will take the shift or switch with you. In addition, if you want to work more hours- it is again up to the employee to try and find extra hours. This is stressful. There are only about 3 weeks in Bean's Peak season where there are over 24 hours scheduled in a week.
    There are no benefits as a seasonal employee, LL Bean does provide a number of benefits for their full year employees- and have high retention rates. As a seasonal, you are bombarded with meeting metrics in every aspect of your job and there are a number of ways you can get dinged- from clocking out a minute late to having customer handle calls above average. There is no time built into the work day to keep up with the system training and company information. As a customer service rep. you handle all kinds of customer inquiries from returns, to product info, to tracking down times, and taking orders. LL Bean has thousands of products and multiple systems for responding to customers. Initial training scratches the surface of the information needed to do this work effectively.
    As a customer service rep you also have to be ready wiling and able to really push the Bean credit card. You will be evaluated on how many transfers you make for card applications.
    There are a number of layers in who handles what for employee supervision lend to depersonalization for seasonal. Job Coach listens in on your calls and provides feedback, reviews metrics, and technically is available to answer question- in practice this is difficult. You can connect with an employee who's sole purpose is to provide an answer to a customer service issue. Work Place Coordinators handle changes in days or hours (that employee initiates), sick calls, etc. They just document- there is not really a connection regarding an employee specific needs. There are also floor leaders to ensure shifts are running smoothly. Anything to do with specific work schedule is done and received electronically. No personal connection. A dizzying array of people behind the scenes who have direct impact on employee hours, schedule, evaluation.
    Very murky on how one can find full time employment with LL Bean. No inside benefit successfully completing a seasonal work assignment.

    Advice to ManagementAdvice

    Revamp training for customer service. Build in time every day for employees to stay current with information and systems. Consider having people who can connect with seasonal employes regarding work schedules on a personal level. Make more hours available to those who can/ and want to work more hours.
    Have a connection for every employee to human resources. Transparency and clear communication would be very helpful on addressing the who, what, and when, of full time employment opportunities for interested seasonal employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. Good employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Boston, MA
    Former Employee - Sales Associate in Boston, MA

    I worked at L.L. Bean

    Pros

    Very nice people work there and the customers were very nice

    Cons

    Its retail so the hours can be long and irregular

    Recommends
    Positive Outlook
  11. Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Customer Service Representative I in Bangor, ME
    Former Contractor - Customer Service Representative I in Bangor, ME

    I worked at L.L. Bean as a contractor (more than a year)

    Pros

    Comfortable work environment. Great employee discount. Amazing training program. Pay well above minimum wage. Reasonable hours.

    Cons

    After employment when filling out new applications (I was only a seasonal temp) I realized I didn't have a direct manager, so providing contact information was hard.

    Advice to ManagementAdvice

    Keep doing the work you are doing!

    Recommends
    Positive Outlook
    Approves of CEO

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