L'Occitane

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L'Occitane Reviews

Updated Jul 21, 2014
All Employees Current Employees Only

2.8 133 reviews

50% Approve of the CEO

L'Occitane Directeur Exécutif, Président du Conseil d'Administration et Président Directeur Général Reinold Geiger

Reinold Geiger

(16 ratings)

46% of employees recommend this company to a friend

Review Highlights

Pros
  • Great products, most stores are quite beautiful(in 17 reviews)

  • Generous employee discount enabled us to purchase products for personal use(in 15 reviews)


Cons
  • Snooty Upper Management (especially some of the women there sheesh)(in 16 reviews)

  • Lack of work life balance - taking personal or sick time is frowned upon(in 8 reviews)

133 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    5 people found this helpful  

    Backstabbing, gossip and lies.

    Part Time Sales Associate (Former Employee) Westlake, OH

    ProsProducts are wonderful, gratis are great. Store is very organized and clean.

    ConsManagement is treating they employees very fairly, hiring others with criminal records, gossip are terrable, no communacation between co-workers. Wasteful spending, and cutting emloyyes hours, management never have schedule done on time, and only certain ' friends' get weekends off. This company almost destroyed my life, my reputation and no concern about it what so ever. To many friends of a friends of a friends.

    Advice to Senior ManagementTake care of your employees, help them, and a little backroung check will be a help, I was under a charge of a woman on probation of shop lifting.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    9 people found this helpful  

    Lousy Morale, Taking Others for Granted

    Anonymous Employee (Current Employee)

    ProsDecent discount on decent products.

    ConsRead below from those who have submitted blunt, but eye-opening bad reviews, and must agree.

    Everything that has been written by the previous "Thumbs Down" reviews have grains of truth scattered throughout. Lack of concern for safety, lack of appreciation for hard work and sacrifice for the sake of making sales goals, disrespect for need of personal time off, micromanagement and bullying are all painfully present for the store associates. 'Team Spirit/Prosperity' is preached enough - yet the very ones expecting this attitude, are the first to throw their own under the bus.

    False promises, and flowery hyperbole are also other serious flaws, and the pay increases are horrid; witnesses have reported hours being tampered with, review scores altered to show under-performing scores for veteran employees who are experienced and have responsible reputations. Corporate is culprit where it comes to looking for every possible corner to cut in order to prevent proper pay raises from happening. 1% is about correct! HR and Payroll are notoriously unreachable.

    Advice to Senior ManagementIf it weren't for the front lines CARING enough to keep business running at the stores, nobody in the corporate offices would have THEIR jobs! Switch places with the teams for even a few days just to see how harsh reality is served just to meet selfish demands.

    And, the quality of some of the current new hires is low because the company pays a miser's wage. Seriously, they expect Wharton, Yale, Harvard and Stanford-type graduates to lead this company, yet brings in middle-school mentality to do so! It is no wonder morale continues to tank!

    New graduates who are even considering applying - here's a strong piece of advice: do thorough research first. Otherwise, steer clear before you accept (if offered) only to re-think and regret 6 - 9 months down the line.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    4 people found this helpful  

    Never wanna leave yet always wanna quit

    Anonymous Employee (Current Employee)

    ProsThe product is amazing. It is easy to sell because it works. I've often enjoyed the personal relationships I've made with coworkers.

    ConsThe bonus structure is not ideal for associates. Manager turnover is high. There is a lack of clear marketing and promotion direction all the time. There is no positive reinforcement or expression of appreciation for sales associates' work. The company does not advertise; they expect sales associates to bring the customers into the store, which is problematic in that sales associates are merely part-time workers who get the bare minimum $10 an hour.

    Advice to Senior ManagementBe more positive and appreciate. Advertise; don't force this expectation on the sales associates.

    Yes, I would recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • No Opinion of CEO

    8 people found this helpful  

    A prison sentence rather than a job.

    Anonymous (Former Employee) New York, NY

    ProsThe products are generally fine, easy to sell and the stores have a beautiful and seemingly pleasant atmosphere.

    ConsEverything else.
    Very abusive to work for. Dangle the carrot and crack the whip mentality. No work life balance trouble if you need time off. Give up your entire life and every holiday season for the promise of an additional $1.25 an hourly which ends up being 15 cents.

    The company lies to everyone customers, employees and itself alike. Some examples? L'Occitane claims in its stores and marketing it does not test on animals but is on PETAs watch list for its activities in China. They paid a half a million dollars to the FTC for a fraudulant weight loss product. They tell it's retail employees that they are important when they will most likely have to work and close a store ALONE with broken airconditioning, due to an unlawful and un-environmental open door policy, probably while another store is fully staffed for party where they are illegally serving alcohol without a liquor license or ID check all in attempts to sell Divine Cream. A foreign VP once told an associate "sell Divine to everyone Americans are stupid". The problem is the company lies to itself as it has this desire to retain its precarious and self proclaimed highend designation but its employees have crappy dental plans and are told to invite people in off the street in cold heat or wind and offer them illegal mini facials with same hands that scrub floors in unhygenic conditions.

    Much like the French art of façade, when customers walk in to a store it looks, smells and sounds mellow and tranquil even pleasant but behind the scenes the salespeople experience something much uglier. The current sales team especially is under probably the most brutal, vicious, sneaky and retaliatory upper management in its history. The level of fear in light of the job market has employees desperately trying to sell anything to anyone on a account of a computer traffic counters and angry emails from upper management. This makes it hard to build loyalty with locals especially since the company spends very little on advertising. Upper management has tons of sub plots and you'll find out you are out of favor moments before you are fired if you are lucky. Otherwise upper management has plenty of ways to torture employees till they quit or have a breakdown. This all sounds melodramatic but there are plenty of current and former employees reading this over a glass of wine or a sedative chuckling. The company is cheap enough to do the latter to most when there is a good number of employees who'd rather be put out of their misery and collect unemployment. The attempts to make all this right are in paltry forms ie pitiful preselected "gratis", 1% annual raises and an anonymous Nice Place to Work survey in which your store gets emailed if you chose not to fill out.

    Advice to Senior ManagementThe USA needs a massive restructuring especially in NY and corporate offices. 3 straight years of 90% + turnover and tons of reviews that say the same should speak to stockholders or France at least.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    6 people found this helpful  

    Don't apply... Looks aren't what they seem.

    Part Time Sales Associate (Current Employee) New York, NY

    ProsGreat products are easy to sell. That's about it.

    ConsTotally hate working here! Ghetto as hell. Expected to be glamour but have to stand on the street and beg, literally. Management is terrible. All they do is gossip about their employees to eachother and never fire the bad eggs cause they cheap. Management asks you a question if they don't like your answer they will text upper management and then your days are numbers. Upper management is sneaky and big liars. They promise you will get what you want and you get the opposite everytime without fail. Can't trust anyone because everybodys lookin for hours or working with upper management to get info on people they don't like. Worst job ever!

    Advice to Senior ManagementGo back to highschool because you need to grow up!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    7 people found this helpful  

    This company does not care for there employees

    FTSA (Former Employee) New York, NY

    ProsThe products are great and fulltime and partying employees are sweet

    ConsConstantly being micromanaged
    The hours are horrible
    No work life balance
    No real room for growth unless your gay or kissing someone's butt
    Your feelings don't matter
    Where you see yourself in the company is not taken into consideration
    Horrible return policy
    Management is unprofessional
    The pay is horrible
    No raises unless it's 10 cents in two years of course
    Dirty aprons
    Horrible stock areas
    Asked to send pictures and emails from your personal phone
    Using sick days and personal days are frowned upon
    Racist like environment
    There are maybe 3 Hispanic or African American managers in the manhattan region out of over 40 managers.
    15 minute breaks are not promoted. And it seems like when you do take your 15 it's a problem
    Managers gossiping and do no real work while the under paid staff does hard labor and have so much pressure to create unrealistic numbers
    Gratis is horrible

    Advice to Senior ManagementManhattan needs a clean sweep

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Growth & Developement

    Store Manager (Former Employee)

    ProsL'Occitane was a great place to work. The product and training was exceptional and they prefer to promote from within allowing me to grow once a year for 4 years.

    ConsThere is definitely a glass ceiling for income at the store level and the company doesn't pay their associates competitively based on the market. Low pay and little to no FT positions at the store level caused a ton of associate turn over. People loved to work their but the pay wasn't great and there was no security for associates making a Managers job more difficult.

    Advice to Senior ManagementConsider the staffing structure of stores for long-term stability by providing more FT positions or paying competitively based on the market.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    6 people found this helpful  

    Micromanaged and retaliatory

    Anonymous Employee (Current Employee)

    ProsGreat products, most stores are quite beautiful. Competitive starting salaries/wages. Peer to peer relationships are good but are not long lasting.

    Generous employee discount, nice "gratis" every once and awhile.

    The customers are quite nice and they genuinely love the products.

    Packaging and window set-ups and displays are very pretty.

    ConsLow annual increases (like 1% annually). Lack of work life balance - taking personal or sick time is frowned upon. Scheduling vacation is nearly impossible and you will be required to work if you are a manager or above (to be available at least via email/phone the entire time).

    The leadership team is judgmental and cruel. They will make permanent and unalterable decisions about you based on a 5-10 minute conversation or short term observations (god forbid you have a cold or the flu or just having a bad day on the day you meet them - might as well paint a target on your head). You are literally only as valuable to the organization as your last sale (or achievement to a sales plan). Not a single person who is on the leadership team has a concern for the people in the stores or even management in stores on personal level; they will terminate any employee who voices disagreement or questions their motives. It is 100% an environment of retaliation - in fact this review could get me terminated. Wow that might even constitute a hostile work environment. It's a shame that employees have to vent frustrations about how an organization could be better on a forum like glassdoor for fear of losing one's job.

    As an organization, L'OCCITANE is actively eliminating long term employees and are replacing tenured employees across the board with younger staff who are able to be paid lower wages and work longer hours for those lower wages (especially in light of the economy many young professionals will happily take these jobs even at below market wages and even if the jobs offered by L'OCCITANE are not competitively paid).

    There exists unrealistic expectations for follow up from the most senior level down to even PTSAs. The company is 100% all about micro management. You will be expected to confirm receipt of emails, phone calls, and sometimes even confirm a confirmation for a request of information. this expectation often offends one's vacation time (see above about not taking time off). Micromanagement at this level is redundant and petty. It would likely not be necessary if L'OCCITANE retained or hired more tenured or seasoned employees (again see above).

    There is absolutely no room for advancement for PTSAs or managers.

    If you disagree with ANY directive the company takes or makes you will be terminated. If you disagree with a business tactic or system you will be terminated. If you criticize or "offer feedback" to a senior member of the team (regional managers, VPs, CEO, etc.) you will be terminated.

    There are zero full time jobs outside of being a store manager or above. Promotions from the Part time level only happen if someone is terminated above you (which can happen quite frequently so maybe there is potential to grow - just wait for someone to be fired).

    Advice to Senior ManagementWork in the stores on the weekends and on holidays. . Give your staff the gift of honesty (don't just tell people their feedback - actively act, ask and listen for feedback about yourselves too) and allow for an open forum and discussion about opportunity. Don't disguise control in a layer of pretty language - PROSPERITY - is not real if in fact it is not lived by the most senior members of the team. Your leadership team lacks humility and a personal connection to the people who work daily in the stores (part timers, managers).

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    5 people found this helpful  

    How is this company still around

    FTSA (Current Employee) New York, NY

    ProsThe discount is good that's about it .

    ConsWell for one the upper management is always in a cloud and have crazy demands that just aren't attainable they treat you as if your nothing and beneath them they consider you replaceable . As an employee your opinion doesn't matter your hours are cut except for the store managers and upper management of course there very busy in the back stock areas on cell phones and chatting on the phone with other managers gossiping about staff and how there weekend was . Women are not allowed to were fashionable colors in nail polish or lipstick out hair has to be pulled back because apparently this represents our "natural brand ". But truly Not so natural . The pay is horrible and there is no room for moving up unless your a favorite of course . Management is disorganized and unrealistic . Here's some good for thought l'Occitane your in a competitive field it's time to let your hair down and embrace change New York City isn't France and the clientele is very different allow your employees to be individuals and stop being so stuck up

    Advice to Senior ManagementLearn how to be considerate and accept diversity

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    7 people found this helpful  

    No Growth, Low Pay, Monkey Work

    Staff Analyst (Former Employee) New York, NY

    ProsNice Products
    Nice Discounts
    Nice Brand
    Beautiful stores
    Good for Marketing Internship with low wage but will likely not hire you
    Corporate Office in Times Square

    ConsHorrible pay (contracted hourly pay if not managing position)
    Terrible bonus structure for those non-VP titles (communicated falsely in offer letter)
    Robotic administrative work very boring; jobs too specialized
    No visibility in regards to office changes and structural changes
    Snooty Upper Management (especially some of the women there sheesh)
    Seriously No Room for Growth even though management will say otherwise
    Too much micromanagement here as well
    False advertisements on job positions listed as senior positions or coordinators (even though really not)

    Advice to Senior ManagementLearn to be humble, lose your egos, and stop telling employees there's room for growth when there really isn't. Why have over 30+ ppl left the company in the past year? Because there is NO growth.

    No, I would not recommend this company to a friend

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