L'Occitane Reviews

Updated August 25, 2015
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2.6
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L'Occitane Directeur Exécutif, Président du Conseil d'Administration et Président Directeur Général Reinold Geiger
Reinold Geiger
55 Ratings

Pros
  • Great products are easy to sell (in 21 reviews)

  • AMAZING employee discount (40%) and free products with every new promotion (in 17 reviews)

Cons
  • Intimidating not inspiring upper management (in 20 reviews)

  • Absolutely no work-life balance despite company claims (in 8 reviews)

More Pros and Cons

206 Employee Reviews

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  1. Helpful (2)

    Temporary

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook

    I worked at L'Occitane full-time (More than a year)

    Pros

    Location free products employee discounts

    Cons

    Very Low Pay High Employee turnover Not open to suggestions

    Advice to Management

    Pay your employees decent salaries and maybe you'll keep the good ones


  2. Sales associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at L'Occitane part-time

    Pros

    It's a good company, staff is friendly, opportunities to move up.

    Cons

    Hours sometimes aren't good. Pay is low for such a demanding job.

    Advice to Management

    Bump pay up and be more realistic about daily goals.


  3. Love the brand.....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at L'Occitane part-time

    Pros

    Gratis. Plant based. No parabens. Good brand idea.

    Cons

    Selling to Asian maket that requires animal testing, which goes against the heart of what Olivier believes in. Also the music played in the American stores is obnoxious at times. I'd rather hear silence or classical music because the songs infiltrate my dreams every night and distrupt my sleeping patterns (science). I would probably be higher up on the mood elevator if I had a music selection at work that did not have weird repetitive lyrics that made me crazy in the head. It was great when it was all high upbeat French, also the Brazilian mix was amazing, the 50% English is questionable and over half of it makes me want to cry in a corner because I have to hear it everyday.

    Advice to Management

    If you want your ants to sell your products, although the product sells its self, you NEED to give your employees an environment that PERSONALLY makes THEM happy. Customize my employee experience.


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  5. Part time sales associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at L'Occitane part-time (More than a year)

    Pros

    Great atmosphere and wonderful products. Been using them for years

    Cons

    Goals are set very high and bonuses are rarely given out


  6. Helpful (1)

    Great company & People

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager & Regional Trainer in Portland, OR
    Current Employee - General Manager & Regional Trainer in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at L'Occitane (More than a year)

    Pros

    Products, education, travel, the people!

    Cons

    Company is going through some changes. Who isn't?

    Advice to Management

    Continue to promote from within. Open communication


  7. Helpful (13)

    Run and run fast away from this trainwreck of a company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at L'Occitane full-time

    Pros

    Wonderful product 40% employee discount campaign gratis is decent

    Cons

    This company is the absolute worse place I've ever worked. You will work by yourself most of the time. There is not sufficient coverage to handle all of the mini facials, demos, parties, clienteling and operational tasks that are required of you. You are required to have "events" in your store on a daily basis. You are not given a budget for such things and are required to go out and beg local vendors for food, beverages, etc. Given you cannot leave your store to do this because you are working by yourself. However, when a local vendor asks you for a donation, you cannot oblige because we do not give free stuff. Also, you will buy a lot of supplies with your own money because there is not a sufficient budget for you to order these supplies. The sales plans are unattainable. Forget bonus, it won't happen. You are expected to stand outside and "lease line" to get people in the door, but you are also expected to answer the parade of emails that are coming in. These emails come from different departments and contradict each other, but when you question it, corporate gets defensive and blames the store manager. Don't forget to email every single time you sell a Divine. You will receive no less than 25 of these celebratory emails a day. People bragging and boasting about how they , in fact, did their job. Divine is the only item in the store they want you to sell. Forget all of the other fantastic products, it is Divine, Divine, Divine and Divine only. You can make your skincare percentages, but if you miss the outrageous Divine goal you are berated. If you don't answer an email quick enough you will be berated, but wait, I was outside lease lining and just got the email. TOO BAD. If you email corporate with a question, the same standards do not apply. You will not get a reply or you will get a snarky reply blaming you. Helpdesk is rude and make you feel stupid every single time you call. Yet, they are the ones that cannot fix the issue. Human resources/Payroll, a joke. Don't even bother, they go off of the buddy system and payroll messes up everything they touch. You will train new employees on single coverage. This is inefficient and frustrating. You cannot fully train and since you only get 20 hours, the employee will not be ready to handle their job. You will have constant staffing issues due to the lack of payroll given to run a store. Your schedule will change constantly and you are expected to drop everything on your personal time if corporate decides it is going to be busy that day and you need to work. Doctors on call have more free time than Store managers at Loccitane. If you want to take vacation and other managers in your district have asked off, you will be denied. Doesn't matter that the other stores are in different states than yours and will have no impact on your business whatsoever. You will be taking schedules, reviews and other operational tasks home with you to complete, as there is no time to do it while you are working by yourself all day. Mainly because you have one computer to do everything and it is also the register and most of the time it crashes. You will not have any support. You are alone. Accept it. You will not be trained and developed. You will just be run ragged and abused. No one cares about you. You are not human to them. Your health will deteriorate and you will be stressed at all times.

    Advice to Management

    Jump off of your accountabilty ladder and hopefully when you hit yor head it will knock some sense into you. A balloon and a cookie will not fix this company. You have very talented, smart and capable people and you are losing them because you do not practice what you preach and you abuse your emplyees. You would NEVER do what you REQUIRE of your store managers.


  8. Helpful (8)

    Went from amazing to terrible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Boston, MA
    Former Employee - Store Manager in Boston, MA
    Negative Outlook
    No opinion of CEO

    I worked at L'Occitane (More than a year)

    Pros

    You get experience in a "luxury" brand. You also get to practice doing 50 million things, including running a store, BY YOURSELF.

    Cons

    You can see why it's a 2. The people below listed it all. Terrible pay, unappreciated, and the list could go on!

    Advice to Management

    All that money your spending on parties and floorsets give it to the employees running the show. Raises should be a dollar more with all the crap you want us to do.


  9. Helpful (2)

    Part-Time Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part-Time Sales Associate in Tampa, FL
    Former Employee - Part-Time Sales Associate in Tampa, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at L'Occitane part-time (More than a year)

    Pros

    You are given a very generous gratis for each campaign, great discount, overall a beautiful and pleasant place to work.

    Cons

    Not a job for someone who needs a lot of working hours. You are sometimes left alone in the store for hours at a time. Upper management is only concerned about numbers. No room for growth in the company. Unrealistic sales goals.

    Advice to Management

    Stop overstaffing and give the hours to those in need.


  10. Helpful (5)

    PTSA

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PTSA in Indianapolis, IN
    Current Employee - PTSA in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Discount, Free Product, Customers, Work Alone

    Cons

    Managers, DM's & Human Resources

    Advice to Management

    Support employees, be consistent with rules & guidlines, and follow-up on employee complaints


  11. Helpful (3)

    2.0 nyc?!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at L'Occitane full-time (More than a year)

    Pros

    are there any pros really aside than the few made up positive reviews?

    Cons

    more cons than one can list . nyc rating is 2.0 enough said!

    Advice to Management

    Its almost september. You treated everyone that left poorly and are draining few left. This is what you get. Happy recruiting!



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