L'Occitane

www.loccitane.com

L'Occitane Reviews

Updated January 28, 2015
Updated January 28, 2015
164 Reviews
2.5
164 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
L'Occitane Directeur Exécutif, Président du Conseil d'Administration et Président Directeur Général Reinold Geiger
Reinold Geiger
31 Ratings

Review Highlights

Pros
  • Great products with great ingredients that work (in 21 reviews)

  • Generous employee discount enabled us to purchase products for personal use (in 17 reviews)


Cons
  • Snooty Upper Management (especially some of the women there sheesh) (in 20 reviews)

  • Lack of work life balance - taking personal or sick time is frowned upon (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 7 people found this helpful  

    Complicated Relationship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Denver, CO
    Current Employee - Store Manager in Denver, CO

    I have been working at L'Occitane full-time (more than 5 years)

    Pros

    Good bonus structure for all employees. Amazing product with results.

    Cons

    Poor work life balance. Operations in corporate are disorganized and lead to extra work for stores with already short deadlines. Poor learning and development department. Responsibilities fall on Store Manager to carry many hats including, product knowledge, floor moves, coaching, scheduling, transfers and a multitude of other tasks all while running on a small staff with little hours. Store Managers are on the sales floor about 75% of the time.

    Advice to ManagementAdvice

    Give stores more hours and cut from merchandising/marketing department by stopping daily print outs of memos and unnecessary updates with signage during a campaign. Prioritize events and floor moves to ensure store can support more staff on these days. Give staff more time and hours to plan inventory and transfers.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 4 people found this helpful  

    Generally a good place to work, but if you intend to move up in company, expect s long wait and a lot of excuses.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in New York, NY
    Current Employee - Sales Associate in New York, NY

    I have been working at L'Occitane

    Pros

    Monthly gratis of new products, flexible hours, great products, good environment.

    Cons

    Only 4 paid holidays (if you are Christian, be prepared to work major holidays), antiquated computer system, inconsistencies between districts, lack of reliable communication, not all stores allowed to ship, and unless you want to start at level 1 and wait it out to see if you can rise to management position, you'd better enter company as a manager first. Otherwise you'll hear a lot of promises, only to watch them hire from the outside every time there is an opening.

    Advice to ManagementAdvice

    Follow up on district managers to check on reliability and consistency. RMs need to know first hand who works the stores and gets the job done despite their DM.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 5 people found this helpful  

    Disorganized chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at L'Occitane full-time (more than 8 years)

    Pros

    The products are amazing. The teams in stores are generally very dedicated and strong retail associates. The stores are beautiful and the customers are generally exceptional.

    Cons

    The core dm and sm teams are micro managed to the extreme. Poor and unclear marketing. Upper management exhibits a "use them and lose" them mentality to employees. Rather than addressing a need for coaching and training their existing employees there is a sense of turn and burn. Tenured and experienced staff are seen as undevelopable and so are encouraged to quit or are "coached out." Lack of adequate staffing in stores means most if the time staff is alone and unable to take breaks.

    It once was a place that valued employees but has become a place that only values the bottom line at any cost. If you're management (DM or Sm level) you are on call 100% of the time. Time off? Ha. Sick day? Seen as suspect.

    The company uses a program called "way to prosperity" based on a Senn Delany program. It a tool used by L'OCCITANE to find new ways to coach out under performers and wasn't used to develop a corporate culture. But became a tool to evaluate and manage but was not something implemented to grow a culture but was used to churn out staff.

    Advice to ManagementAdvice

    No matter how loud you scream at a deaf man he cannot hear you.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Too much control

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Keyholder in Columbus, OH
    Former Employee - Sales Associate/Keyholder in Columbus, OH

    I worked at L'Occitane full-time (less than a year)

    Pros

    Product is special, truly the best way to enjoy the south of France without the flight to Paris and driving to Provence.

    Cons

    It's very true all of the observations offered here. Training crammed on you while selling at the same time.

    Advice to ManagementAdvice

    Employees should be very low key because shopping for luxury items must be an enjoyable experience however the management has so many instructions and as they call them "always" stipulations for the staff that they feel pressured into an unnatural dialogue.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 5 people found this helpful  

    Stay away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Sales Associate/Keyholder
    Current Employee - Sales Associate/Keyholder

    I have been working at L'Occitane

    Pros

    While the pay seems decent, I often find myself asking if it's worth the stress/demeaning attitude of my superiors at the end of everyday.

    Cons

    Upper management is a nightmare.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Generally satisfied.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at L'Occitane

    Pros

    The pay at L'occitane is relatively high compared to other stores. Gratis and employee discount is also pretty generous. Small pretty boutiques makes it more relaxing.

    Cons

    Pressure on sales is too much. Lots of responsibilities and confusing marketing. Also not enough staffing.

  8. 2 people found this helpful  

    Beautiful Products, Ugly Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Associate in Philadelphia, PA
    Current Employee - Part Time Sales Associate in Philadelphia, PA

    I have been working at L'Occitane

    Pros

    Great Discount
    Very Very Very tiny gratis at the start of every campaign

    Cons

    Overbearing leadership
    You only exist to sell a single product line (Divine)
    No regard for what skin care is actually beneficial to the customer. Just sell Divine creams!
    Expectation to harass customers
    Out of touch and very 80s approach to sales. Modern shoppers generally want to be left alone and will ask for help if needed
    Constant Role Playing

    Advice to ManagementAdvice

    Why don't you just eliminate all of the other skin care lines and just sell products in the Divine range? Also, please realize that modern consumers will generally prefer to be left alone and/or will ask for help when they need it. Stop encouraging associates to badger people. And a word of advice to associates:don't get too comfy with your coworkers. They will quit in 6 months or less.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Playing with Fire

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at L'Occitane full-time (more than a year)

    Pros

    a small gratis, nice coworkers if you get to see them

    Cons

    Partially this is in response to the sick day review. WOW. talk about a company playing with fire. #1 rule is if you are sick you are sick. by no means do you have to explain why, your conditions or personal matters. ILLEGAL. Breaking a confidentiality agreement. you are only expected to provide a doctor now if you will be out 3 consecutive days or more. And that is retail wide the law. L'Occitane is looking for a civil lawsuit. It is NOT the employees fault that the stores run on bare minimum staff so that if someone is sick they are questioned and then whomever is working is trapped to work alone. This is not a life/balance brand AT ALL. This example is just a taste of how employees are treated. It's like you are working for a ma and pa diner under the table not a corporation that makes MILLIONS but claims has no money. Retail has may options nowadays. Reviews from real employees are a great guide to life on the inside. Don't be blinded by the pretty fixtures and the scent of Verbena

    In terms of skincare l'occitane has miles and miles to go. They are trying to compete with skincare brands. You have no products for oily/acne prone skin. You carry a handful of cleansers and moisturizers. Where are the masks, the treatments, the peels. Skin people are savvy . Product innovation and evolvement is key to keep people interested. Don't call yourself a skincare company if all you sell is divine cream, a few cleansers and toners. Been to a Sephora lately? Check out any brand and their skincare portfolios...

    Advice to ManagementAdvice

    Develop your people. Put them on career tracks. Find out why they work for you. Treat them like people who care about your business. I had to give career opportunities one star but really is should be none.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    Not worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in New York, NY
    Current Employee - Sales Associate in New York, NY

    I have been working at L'Occitane part-time

    Pros

    Learning about different products and their uses

    Cons

    Disrespectful managers , unrealistic expectations

    Advice to ManagementAdvice

    Treat your employees better and be better organized. Chose managers that don't treat 5 heir employees horrible

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 6 people found this helpful  

    Mediocre

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at L'Occitane part-time (more than a year)

    Pros

    Decent starting hourly rate. I would say gratis but every piece I've received is a scent that doesn't wear well on me so I end up gifting it anyway.

    Cons

    Long days even as a part-timer. When they hired me they presented the company in a completely different light than what it really is. They said they don't cold call and clientele but that was a lie. They push you to make unattainable goals and when you actually do exceed expectations you don't hear a positive word about it. Management is moody and NEVER works weekends. I've worked as a skin lead for almost ten years and make as much money as the other associates who know nothing about skin care and haven't even worked in retail before. The business has so much potential but it's like they have no idea what they're doing. This job would be ideal for someone that's only looking for a very part time position.

    Advice to ManagementAdvice

    Stop setting goals so high and pushing the wrong skin care on people. Let the product sell itself. Work weekends and nights!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

L'Occitane Photos

L'Occitane (Photo thanks to Flickr user Simon A, Some Rights Reserved)
L'Occitane (Photo thanks to Flickr user Beat Küng, Some Rights Reserved)
L'Occitane En Provence (Photo thanks to Flickr user Barney Bishop, Some Rights Reserved)

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