L'Occitane
2.8 of 5 129 reviews
www.loccitane.com Aix-en-Provence, France 5000+ Employees

L'Occitane Reviews

Updated Jul 9, 2014
All Employees Current Employees Only

2.8 129 reviews

                             

50% Approve of the CEO

L'Occitane Directeur Exécutif, Président du Conseil d'Administration et Président Directeur Général Reinold Geiger

Reinold Geiger

(14 ratings)

45% of employees recommend this company to a friend
129 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Great products, most stores are quite beautiful"
    in 15 reviews
  • "It is easy to sell because it works"
    in 8 reviews
Cons:
  • "Lack of work life balance - taking personal or sick time is frowned upon"
    in 7 reviews
  • "Snooty Upper Management (especially some of the women there sheesh)"
    in 12 reviews
  • Show more review highlights

Reviews

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    • No Opinion of CEO

    7 people found this helpful  

    The good, the bad, and the ugly

    Anonymous Employee (Former Employee)

    ProsI have been given great opportunity and have been compensated decently for it. I work day to day with terrific people and have peers thought the company that I respect and value.

    ConsEverything that has been written is true to some extent.
    Some stores are not equipped with bathrooms or running water
    Outdoor locations are expected to have the door open.
    Size of the store is inadequate in some locations.
    The paperwork load at the store level is unconscionable.
    Payroll hours are not adequate to ensure great customer service, safety for employees, and loss prevention.
    Deadlines are often unrealistic.
    Corporate expects ZERO errors to occur at the store level, however, errors and missed deadlines abound at the corporate level. Part time employees are expect to be as vested as store managers, which is unrealistic.
    New hires are trained by other employees. Learning and Development does not exist as the rest of the cosmetic world has created.

    As another person posted he/she has been promoted within 6 months...that is a dead giveaway to your identity...while many people are advanced and promoted, it is the hard work of the individual managers that drive those promotions. 6 months is HIGHLY unusual for promotion since the company standard is minimum one year in a position. I do not see hate in these reviews, I see frustration as many of these people have been with the company for several years and love L'Occitane as I do.

    Advice to Senior ManagementCorporate realizes they have extremely talented people in the field. We need to streamline operations, choose a main focus ( skincare, fragrance, etc) and create an environment where every employee has a chance to make a career within our company.

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    7 people found this helpful  

    More bad memories than good...

    Anonymous Employee (Former Employee)
    New York, NY

    ProsReal quality products
    You do learn a lot about running a business as an SM
    Some amazing people at all different levels (key word some)

    ConsA lot of questionable leaders from DM level and up
    They break you and make you feel like you cant do anything else
    Nothing is ever good enough
    Hypcrisy in values and culture
    Gossipy and sexist
    Intimidating not inspiring upper management
    Low level of ethics and regard for store teams and working environment

    Advice to Senior ManagementStop trying to demean and intimidate store teams and start inspiring and empowering them. More work needs to be done with organizational management. This is not a great place to work and the problem starts with DMs and some obnoxious corporate associates, clean it up. Youre expanding faster than the US can handle and cannabilizing existing stores and losing control of experience, teams and culture/values. Reducing the L&D team was a mistake.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    7 people found this helpful  

    They preach teamwork and unity and it couldn't be further from the truth.

    Anonymous Employee (Former Employee)

    ProsOther people held hostage by an economy that is difficult to find make means in another company at the moment. Some of these people at mid to lower lever are some of the finest.

    ConsAbusive leaders.
    Almost military like approach without military intelligence.
    Ridiculously long work days.
    Hostile workplace.
    Unrealistic expectations.
    Inhumane treatment of anyone who does not fit the"profile" or someone who doesn't have history with other across the pond.

    Advice to Senior ManagementRealize that the company is not long of this earth. The people who have been put in positions of leadership in this country from other countries have destroyed the integrity and vision of a beautiful brand.
    NYC-NJ

    – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Ok job, no strategy, French management that do not understand USA market

    Product Manager (Former Employee)
    New York, NY

    ProsFree products and summer hours

    ConsFrench management do not understand American market. HR not really involved. There is no marketing strategy at all.

    Advice to Senior ManagementShould hire american management that understand this market.

    No, I would not recommend this company to a friend

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    3 people found this helpful  

    Intern

    Anonymous Employee (Former Employee)
    New York, NY

    ProsThe internship was at the NYC office - US Headquarters.
    Interns were really involved in all the projects the company was working on. I truly felt like an employee because of all the important responsibilities I had.
    Paid internship ($7.25/hour), which is rare in the NYC area.
    40% employee discount.

    ConsThere was not a lot of room for advancement. HR kept saying how much they cared about the interns and employees but when you reached out regarding employment opportunities, you would never hear back.

    Advice to Senior ManagementFollow-up with interns and full-time employees.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    8 people found this helpful  

    Think twice before submitting your resumé

    Anonymous Employee (Current Employee)

    ProsRelatively tidy stores. Store soundtrack that doesn't sound like a funeral dirge.

    ConsWhen target numbers are not met due to a bad season or no-fault regardless of all efforts, it's the store teams that suffer and are unfairly 'punished' by having the following taken away from them:

    - number of allotted hours to stay afloat
    - stability, safety, and structure
    - the possibility of becoming Full-time with benefits (if you are a part-timer already putting in more than 32 hours consistently)

    Result from the above mentioned, are a bare-bones crew running a store that will wear them to the core! Just 1 Associate, no manager around to resolve situations, and 5-8 customers in a store all at once with ZERO back up, and worse, registers that freeze. The pressure placed on the one sales person in closing shift is outrageous, especially if the day began slow, and the final hours are dependent to drag in that last 1k needed to make goal. There is no safety guarantee! Many of these associates are young women trying to work a closing shift alone, often late, often minding not only a store, the products, but also their defenseless selves.

    Also, for Part-Timers, they are relatively screwed of hours, sending many scrambling around to scratch up shifts. Many Part-Timers need their jobs to pay for school, cover living expenses, and save for rainy days -- and this company makes it nearly impossible to plan your life. On top of that, so many are not trained properly on policies, how to deal with problem customers and registers, trouble-shooting, and compliancy rules. Mistakes are made, and frustrations accumulate. So many have quit, it's become a game of "Who's Next and How Soon".

    Full-timers and managers are already stretched to the point of apathy. With the ever mounting pressure and constant changes, it all becomes just a big stress-pile, and a huge joke to come to work - breaking points are reached. The next game should be titled 'How Soon before Collapse' for this company!

    Advice to Senior ManagementAs several reviews have said, Corporate Management does not care about the store employees. Advice falls on deaf ears!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    4 people found this helpful  

    You'll need REHAB from working here....

    Anonymous Employee (Former Employee)

    ProsIf you are lucky, you will find an inner-support group network for job-survival purposes.

    ConsFrom reading ALL those pain-filled reviews before this one (shared within the past 10+ weeks), just about everything posted are a deplorable CON, 10 times multiplied. This is a demoralizing environment. The store employees are severely burnt.

    While corporate are busily shifting around existent employees into other positions of 'power' and/or 'influence' and being so self-congratulatory, they are taking no notice of the crumbling structure of what was once groups of mighty store teams. D.M.'s should go check in the mirror and get a good look at "What's Wrong with this Picture??"

    Advice to Senior ManagementThere is NOTHING worth advising management about - they hate advice. Instead of nurturing, they callously wreck their own. Since they choose to remain motionless & not implement improvements, they are building themselves a home-made time bomb. And the store managers and associates are some of the first lambs led to slaughter.

    ~~~~> Advice for the unsuspecting newcomers who are still learning your way around: Beware. Know your rights. Otherwise Upper Management will take liberties and take away from you what has already been robbed of many, past and present:

    - your health
    - a decent wage
    - a fit place to work

    To those colleagues who have managed to bail out of this company: I raise my beer to you. Don't forget about those left behind!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    8 people found this helpful  

    A French Company Destroyed By British Men!

    Anonymous (Former Employee)
    New York, NY

    ProsThe origin and products are of course endearing and inspiring. The past of this once great brand remains in the quality of the products.

    ConsThe title says it all. Our US staff is headed by incompetent leaders that rather than develop or hire people here installed the most insidious group of underlings from the UK. This boys club functions by gossiping and character assassination while patting eachother on the back. Under current leadership there have been ... Drum roll please... a list of awkward unprofitable store openings in weird markets. The stores are hemoraging staff old and new alike because the pressure of these underperforming stores is put on the salespeople. Our annual sales goals have been consistently increased by a rate of 20% leaving team morale lower than the 1% percent annual pay raises we've been getting for the last 2 years. Reviews and hours are constantly tampered with. We have virtually no part time staff and full timers have to work max 32 hours over the span of 5 days per week. Employees are miserable and tired of working alone with the doors open and fake cameras in a work environment so hostile it makes a military gulag look like a Disney movie. If you accept an offer from this company beware that right now they just need bodies in the stores. That does not mean you won't eventually be on someone's blacklist for your personal aesthetics, your opinions and feelings, or just because. It is impossible to comp your own numbers due to unrealistic sales goals. Bad people are in power here.

    Advice to Senior ManagementAdvice at this point would be silly. All of the people who once loved this brand are gone, leaving or looking to leave. This list includes VPs down to part time sales staff. You should have worked with people here as they either loved the brand or could be trained to fulfill your arbitrary requirements. L'Occitane used to be a career destination point for many of us and now it's just another stop on the train many of us would rather forget. Hopefully Reinhold will read this and take out the trash.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    This is a career dead zone

    Anonymous Employee (Current Employee)

    ProsGratis, a couple of loyal customers who help move a dogged day along.

    ConsPolitics!! and Draconian type management. From past history (i.e., the last 6 or so months) the corporate leadership in this company has brought a ton of doubt and distaste amongst the store front crews. It's all on their obvious behavior, online and in person -- They pick favorites, ignore those not in the 'Preferred Kids' Clique' requests for help on dire issues (such as understaffed stores, some with less than 3 employees trying to manage on their own, security risks); interrogate managers who may not have made their stratospherically-high target deadline (despite breaking their backs trying so) and just being over all, untrustworthy or dependable when claiming to 'have your back'.

    It is no wonder so many have quickly and quietly resigned - the heartburn and headache was too much. It was costing some their health!

    And 'negative' people do not just 'happen' within this company, contrary to another Reviewer's belief - the negativity was bred through mounds of frustration and a whole host of many bad experiences that accumulated in time. Many of these employees began their jobs with earnest and good intentions, until a royal rude awakening. The abuse occurred, is real, promotions and growth are far and few in between those in the ground floor. You can put in a year of your life that you'll never get back for a poor 'pay raise' and career aspirations ignored. All of these observations, revelations?? FACT!!

    If you are unlucky enough to be amongst the Black Sheep for any lame reason whatsoever, this company can scrape away one's confidence until they are a shell of their former selves. It is draining.

    Advice to Senior ManagementIt's too late for advice. Why bother....

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Great part time retail job

    Part Time Sales Associate (Current Employee)
    New York, NY

    ProsGenerous 40% off discount on high-quality products. The company makes each employee attend two training sessions at the corporate office in NYC to really understand everything about the products and how to sell them. With each new campaign (every month) you get one or two free, full size items from that campaign...which is awesome. I've learned a lot about skin care, which is nice because I've incorporated it into my own daily routine. They pay really well for a part time retail job. Plus, 95% of the time you get 8 hour shifts so you are guaranteed to get a decent amount of hours per week.

    ConsEvery employee is treated as a key holder therefore everyone is treated and expected to do all the work managers and assistant managers do. My issue with this is that as a part time sales associate, I do the same amount of work/paperwork as managers/asst managers and don't make the amount of money they do. Company requires too much paperwork to be completed each opening and closing and even throughout the day. In my opinion, this should only be completed by management, but again each employee is required to do it. They are extremely strict about how you sell products. If you don't follow the "Always" with every single customer it can be an issue with your manager depending how relaxed they are.

    Advice to Senior ManagementCut back on all the paperwork that needs to be completed every single day!

    Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at L'Occitane reviews and ratings — including employee satisfaction and approval rating for L'Occitane CEO Reinold Geiger. All 129 reviews posted anonymously by L'Occitane employees.