L'Occitane Reviews

Updated June 29, 2015
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L'Occitane Directeur Exécutif, Président du Conseil d'Administration et Président Directeur Général Reinold Geiger
Reinold Geiger
43 Ratings

Pros
  • Great products are easy to sell (in 21 reviews)

  • AMAZING employee discount (40%) and free products with every new promotion (in 17 reviews)

Cons
  • Intimidating not inspiring upper management (in 20 reviews)

  • Absolutely no work-life balance despite company claims (in 8 reviews)

More Pros and Cons

190 Employee Reviews

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  1. Key holder.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at L'Occitane part-time (Less than a year)

    Recommends
    Recommends

    Pros

    Amazing manager. Fun employees and work environment.

    Cons

    No advertising so it was difficult to get traffic in the store

    Advice to Management

    Advertising is key to get the public to want to try and buy products!


  2. Helpful (1)

    Fairness

    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Current Employee - Part Time Sales Associate
    Current Employee - Part Time Sales Associate

    I have been working at L'Occitane part-time (Less than a year)

    Pros

    Great nature beauty products, easy to use and high quality. Smells great and always a pleasure to work with. If one is passionate about beauty products, it would be a perfect fit. It is an atmosphere that is very relaxing and pleasant to ones lifestyle. Majority of the client are satisfied with the products, and repeat business.

    Cons

    Company culture is very poor in recognizing talent. There are many talented individuals who deserve to be given a chance to grow with the company and business. L'occitane does not allow the individuals to grow, they put a limit on them and also discount these individual efforts in supporting the business and get no recognition in return. In return, these talented individuals that have been invested with the company for numerous years will resign and bring their talent to other companies. I've witness this and I can relate.

    Advice to Management

    My advice to management is to really open your eyes and see who is bringing in the business and putting in their efforts with their existing talent, also consider their capabilities and willingness to learn and grow with the company. This is very critical if the company want to retain talent and improve business.


  3. Helpful (1)

    A great concept in theory but a poorly run company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at L'Occitane full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Beautiful boutiques. Products are high quality. Very dedicated managers and employees overall. Provide a great deal of product knowledge. If you're willing to relocate, the company has a relocation package.

    Cons

    This company is not for the lighthearted in retail. Managers work an average of 4 to 5 hours a day alone. They handle a great deal of tasks and retail operations including shipments alone, while talking care of customers, answering the phone, reading a non-stop parade of e-mails that often leave you feeling overwhelmed and frustrated trying to keep up with such an abundant amount of communication. Payroll is bare bones. They expect you to stay animated, energetic and give excellent customer service on very little double coverage. Part time Employees are only given 20 hours of training, which the managers handle while operating the boutiques. Training is often interrupted to take care of customers which gives you little quality time to spend on actual training. Part time employees are expected to run a boutique by themselves when the manager is off or on vacation. They are not given enough training to handle this responsibility. Managers often spend their days off getting texts and phones calls for help or because last minute changes and communication have come from corporate that have to be taken care of. Your personal time will disappear once you work for this company. Many managers suffer from health issues due to stress, lack of personal life and work balance and feel they cannot enjoy time away from their stores. Part time employees are paid the low end of salary for the expectations and good employees often leave due to lack of promotions and full time jobs. Most boutiques run on one manager and all PT employees. Managers are paid very low salaries compared to other luxury companies. Managers do not receive enough training to start. Also, you are expected to do a great deal of operations paperwork on the sales floor while attending to the needs of the business. Many managers take their paperwork home to complete it with thoughtfulness and no interruptions. Tasks such as floor sets & shipments have to be completed within the allotted payroll given. This company rarely gives extra hours to complete extra tasks. Budgets for events, supplies and extras to help run the boutiques are very small. They expect store managers to constantly partner with other companies for free drinks and treats to have store events. Recruiting is almost impossible with lack of double coverage and you are expected to fill positions fast. They want the absolute best in talent but are not willing to pay for them or give you quality time to train them. If managers want to move up in this company, the only choice they often have is to relocate. There is very high turn over at corporate every year and the IT department is one of the worst I have dealt with as a manager in any company. You often deal with an overloaded and rude help-desk that makes you feel stupid for calling. The company is forcing IPads on stores to use as a POS but the IPads are harder to ring customers up on and they gave zero training to really understand how to work them. Raises are an absolute joke. The company waits until the end of the fiscal year and then decides to change the metrics on which they will review employees. They wait until all the scores are gathered then decide what scores will receive raises. It's the worst review system I have ever seen in a company. Your daily goals are not realistic and almost impossible to bonus. Gratis is very skimpy compared to Lush, Aveda and Origins. Most employees cannot afford the products at 40% off. It's clear the CEO and his retail operations team have very little idea what it's like to work on a daily basis in their boutiques and why the turn over in this company is so high. Also, get ready to have non-stop e-mails and conference calls about pushing Divine on customers. Despite having several great skincare products, this company wants to sell Divine and Divine only. Even if you are selling the required percentage of skincare, they will insist that you sell Divine. Also, most boutiques are built without bathrooms so expect to have tremendous bladder control and stay away from liquids until you have double coverage. Something I'm sure the executives don't have to deal with in their corporate office all day. Until the company wants to take an honest look at how they are forcing employees in the stores to operate and improve the conditions and adopt realistic expectations, this company will continue to leave their employees feeling burnt out, over whelmed and very under appreciated.

    Advice to Management

    To retain loyal and excellent employees start looking at the conditions they work in everyday and ask yourself would you really want to do this on a daily basis and could you be successful and fulfilled. Managers should have an ASM or at least 1 full time employee in every boutique. Working long hours alone and trying to complete all that is expected on such low payroll is NOT realistic or acceptable. Salaries are very low compared to competitors and raises are not being handled with transparency. If you preach Prosperity you should operate the boutiques to that philosophy. Pay your people appropriately, staff the boutiques on double coverage to increase sales and complete tasks without sacrificing customer service and improve the way communication is being delivered. An in-box of non-stop emails all day is daunting and not affective. What happened to affective versus effective? Reality versus expectations is a real problem at corporate. It's way over due for corporate to take a hard look at how they are ruining employee morale, loyalty and overall business. Where is corporate holding themselves on the Accountability Ladder?


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  5. Helpful (4)

    Part-time Sales Associate

    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at L'Occitane

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Very good discount incentive especially during the holidays.

    Cons

    All the company cares about are numbers (like most companies out there). Sales goals are very hard to achieve. Higher management are sometime inconsiderate of their associates. Barely have full-time positions. Expects you to do EVERYTHING in store (campaign change, stock, etc.). Could be unorganized at times.

    Advice to Management

    care more about your associates.


  6. Helpful (1)

    Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at L'Occitane

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Very genuine company. Wonderful products and pay seems fair. Great customers. Very generous discount.

    Cons

    Many mistakes made in visual setups that causes frustration. Some at District Manager level have one track thinking. They don't understand the demographics of their markets.

    Advice to Management

    Offer some type of health care benefits to part time associates. In today's world this is necessary to retain & hired for longevity. Even if the store discount were a little less to offset expense. Many specialty retailers offer this benefit that employ less than L'Occitane


  7. Helpful (1)

    sales associate/ key holder

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at L'Occitane

    Recommends
    Recommends

    Pros

    good pay, great product discount.

    Cons

    secret shoppers. regular retail environment.


  8. Helpful (1)

    Amazing products and great growth opportunity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at L'Occitane full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    1. Amazing, naturally-based products
    2. Beautiful stores
    3. Growth opportunities for those who desire them
    4. Pleasant, friendly customer base

    Cons

    1. Development for higher achievers can be slim
    2. Many upper management changes in the past few years

    Advice to Management

    Continue to work toward focusing on development for high-level team members to avoid losing them to other retailers.


  9. Seasonal

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seasonal Sales Associate
    Former Employee - Seasonal Sales Associate

    I worked at L'Occitane part-time (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Lots of Gratis! Every time a new product came out the company would give you one to try for free!

    Cons

    Way too much going on at once (Gifts, sales, samples, trip giveaways, parties, etc.) and products are always changing and being discontinued.


  10. Helpful (2)

    Put your employees first, the sales will follow.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at L'Occitane full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great products. Alone a lot in the store. If you like that sort of thing...

    Cons

    Little to no training on product knowledge hands on. Compared to most luxury beauty brands gratis is a joke as is salary and bonus, well, say goodbye to any bonus checks they expect 30+% above LY numbers for each month. Corporate is so disconnected from the boutique reality and have little to no contact with managers that actually does any good. They send emails that are very "RAH RAH GO TEAM! Push harder!!!" But with no support to back it up. They spend SO much frivolous money on iPads that never work, programs they always halfway implement, and corporate events that draw no extra long term clientele. But when I ask corporate for my best tenured employees to get a $2 raise....they won't compensate and my employees walk because places like Kiehls, Aveda, Origins, Sephora...etc. are so much better to their people fiscally and support wise and I can't blame them! And payroll...HAH! I don't even have enough payroll hours to give everyone their state mandated breaks. I've never felt so unappreciated from a company in my entire career.

    Advice to Management

    Get your heads out of the fairy land reality you are all so clearly living in and GET INTO THE STORES. Go hang out in your lower volume boutiques for more than 30 minutes every 5 years. And show your "must win" stores winning leadership. If you can't figure out that you are managing HUMAN BEINGS...then this isn't the career for you. We aren't work horses. We all have a breaking point. I know the way the American stores are run is not the vision of Olivier and you should be ashamed of yourselves.


  11. Helpful (4)

    PTSA

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at L'Occitane

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    They have nice products from France.

    Cons

    No room for advancement, pay scale is horrible. Do not value employees at all.

    Advice to Management

    They don't care.



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