L'Occitane Reviews

Updated August 19, 2015
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L'Occitane Directeur Exécutif, Président du Conseil d'Administration et Président Directeur Général Reinold Geiger
Reinold Geiger
21 Ratings

Pros
  • Great products are easy to sell (in 21 reviews)

  • AMAZING employee discount (40%) and free products with every new promotion (in 17 reviews)

Cons
  • Intimidating not inspiring upper management (in 20 reviews)

  • Absolutely no work-life balance despite company claims (in 8 reviews)

More Pros and Cons

56 Employee Reviews

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  1. Helpful (13)

    Run and run fast away from this trainwreck of a company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at L'Occitane full-time

    Pros

    Wonderful product 40% employee discount campaign gratis is decent

    Cons

    This company is the absolute worse place I've ever worked. You will work by yourself most of the time. There is not sufficient coverage to handle all of the mini facials, demos, parties, clienteling and operational tasks that are required of you. You are required to have "events" in your store on a daily basis. You are not given a budget for such things and are required to go out and beg local vendors for food, beverages, etc. Given you cannot leave your store to do this because you are working by yourself. However, when a local vendor asks you for a donation, you cannot oblige because we do not give free stuff. Also, you will buy a lot of supplies with your own money because there is not a sufficient budget for you to order these supplies. The sales plans are unattainable. Forget bonus, it won't happen. You are expected to stand outside and "lease line" to get people in the door, but you are also expected to answer the parade of emails that are coming in. These emails come from different departments and contradict each other, but when you question it, corporate gets defensive and blames the store manager. Don't forget to email every single time you sell a Divine. You will receive no less than 25 of these celebratory emails a day. People bragging and boasting about how they , in fact, did their job. Divine is the only item in the store they want you to sell. Forget all of the other fantastic products, it is Divine, Divine, Divine and Divine only. You can make your skincare percentages, but if you miss the outrageous Divine goal you are berated. If you don't answer an email quick enough you will be berated, but wait, I was outside lease lining and just got the email. TOO BAD. If you email corporate with a question, the same standards do not apply. You will not get a reply or you will get a snarky reply blaming you. Helpdesk is rude and make you feel stupid every single time you call. Yet, they are the ones that cannot fix the issue. Human resources/Payroll, a joke. Don't even bother, they go off of the buddy system and payroll messes up everything they touch. You will train new employees on single coverage. This is inefficient and frustrating. You cannot fully train and since you only get 20 hours, the employee will not be ready to handle their job. You will have constant staffing issues due to the lack of payroll given to run a store. Your schedule will change constantly and you are expected to drop everything on your personal time if corporate decides it is going to be busy that day and you need to work. Doctors on call have more free time than Store managers at Loccitane. If you want to take vacation and other managers in your district have asked off, you will be denied. Doesn't matter that the other stores are in different states than yours and will have no impact on your business whatsoever. You will be taking schedules, reviews and other operational tasks home with you to complete, as there is no time to do it while you are working by yourself all day. Mainly because you have one computer to do everything and it is also the register and most of the time it crashes. You will not have any support. You are alone. Accept it. You will not be trained and developed. You will just be run ragged and abused. No one cares about you. You are not human to them. Your health will deteriorate and you will be stressed at all times.

    Advice to Management

    Jump off of your accountabilty ladder and hopefully when you hit yor head it will knock some sense into you. A balloon and a cookie will not fix this company. You have very talented, smart and capable people and you are losing them because you do not practice what you preach and you abuse your emplyees. You would NEVER do what you REQUIRE of your store managers.


  2. Helpful (8)

    Went from amazing to terrible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Boston, MA
    Former Employee - Store Manager in Boston, MA
    Negative Outlook
    No opinion of CEO

    I worked at L'Occitane (More than a year)

    Pros

    You get experience in a "luxury" brand. You also get to practice doing 50 million things, including running a store, BY YOURSELF.

    Cons

    You can see why it's a 2. The people below listed it all. Terrible pay, unappreciated, and the list could go on!

    Advice to Management

    All that money your spending on parties and floorsets give it to the employees running the show. Raises should be a dollar more with all the crap you want us to do.


  3. Helpful (3)

    2.0 nyc?!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at L'Occitane full-time (More than a year)

    Pros

    are there any pros really aside than the few made up positive reviews?

    Cons

    more cons than one can list . nyc rating is 2.0 enough said!

    Advice to Management

    Its almost september. You treated everyone that left poorly and are draining few left. This is what you get. Happy recruiting!


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  5. Helpful (5)

    PTSA

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PTSA in Indianapolis, IN
    Current Employee - PTSA in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Discount, Free Product, Customers, Work Alone

    Cons

    Managers, DM's & Human Resources

    Advice to Management

    Support employees, be consistent with rules & guidlines, and follow-up on employee complaints


  6. Helpful (10)

    42% of people hate their friends

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Sales Associate in New York, NY
    Current Employee - Part Time Sales Associate in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at L'Occitane full-time (Less than a year)

    Pros

    Decent products and retail associates who care

    Cons

    This is a horrible company and I can't imagine why 40 percent of people would recommend to a friend! I think a lot of the positive reviews here are corporate upper management people on damage control mode. I worked here part time and hated it. You are always alone in store, cameras don't work, management and corporate micromanage to a ridiculous extent. You are expected to do things above your pay grade and title all the time and are treated awfully. It borders on an abusive and hostile work environment. The doors always have to stay open even in heat waves or freezing cold, which actually detracts customers. The eastern retail director and upper management are awful. People don't act like you're human, you are just a number. Terrible business.

    Advice to Management

    You're terrible people


  7. Helpful (8)

    Be entrepreneurial with no voice

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Newport Coast, CA
    Current Employee - Manager in Newport Coast, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at L'Occitane full-time (More than a year)

    Pros

    High quality products. Nice gift wrapping and packaging. Most boutiques are attractively decorated.

    Cons

    You are treated like a robot. Expected to drive your own business. There is no advertising. Upper management shames you and talks down to you for not succeeding. You can't make any decisions without micromanagement. You work alone almost all of the time. No support system and no motivation. Corporate doesn't follow through with anything. Expectations change daily. Online store competes with brick and mortar.

    Advice to Management

    Treat your people like people. There's a reason everyone is leaving this company from every department. You can't keep district managers to save your life. We are all just a number to you.


  8. Helpful (11)

    Be wary

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at L'Occitane full-time (More than 10 years)

    Pros

    The products are very nice, though L'OCCITANE does sell cosmetic goods in China which means they allow the Chinese official to test L'OCCITANE products on animals. There are always great people in any organization and L'OCCITANE is no different. Great people found throughout the organization, especially in stores. The shops are lovely, well designed, easy to shop.

    Cons

    Over active micromanagement with continued changes in business focus based on revolving door of senior management. Inconsistent training (or total lack thereof). There is a clear discriminatory (but subtle) hiring practices with focus on hiring young associates, physical appearance (if you are overweight don't apply), race (region specific but favoritism for white folks is apparent, especially in promotions and wage balance), there are gender and sexual orientation discriminatory behaviors allowed as well. How they've not been brought before a judge for these blatant and discriminatory hiring practices is a mystery. Probably existing and former employees have a healthy fear of retaliation. Favoritism - if you're very good looking (especially if you're a guy) - you'll do very well. You almost don't need to do anything other than show up and flirt. VP of HR is non-existent.

    Advice to Management

    What could be said that hasn't been said before? I doubt that L'OCCITANE senior management takes these complaints seriously and dismisses them as "just an angry ex-employee" who we're glad is gone.


  9. Helpful (7)

    Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Sales Associate
    Current Employee - Part Time Sales Associate
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at L'Occitane full-time (Less than a year)

    Pros

    beautiful and lovely scented boutique, pleasant products and high quality natural skincare products

    Cons

    management is horrible. it is always a numbers game with them. everyone is always trying to stay in the green but no motivation for employees whatsoever. poor management team and will need to restructure it all

    Advice to Management

    please bring in a real management team and retrain everyone in general, you want a successful business? own up to it!


  10. Helpful (7)

    Incompetent Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at L'Occitane part-time

    Pros

    Great products, classy customers, company does good charitable work through its foundation

    Cons

    Incompetent management, bad hiring practices, company saves money by shorting its employees, constant employee turnover in every division of the company, management does not provide a regular schedule or consistent hours for store sales associates. Physical store location falling apart at the seams, which negatively affected sales, but corporate will not budget for necessary repairs until the store performs better.

    Advice to Management

    Invest in your employees. Stop hiring based on image (race, beauty, gender) and start hiring based on qualities such as passion, organizational ability, and work ethic.


  11. Helpful (7)

    Good Company Gone Bad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Full Time Sales Associate
    Former Employee - Full Time Sales Associate
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good Quality Products Talented Employees Beautiful Stores

    Cons

    Unexperienced upper Management making bad decisions.

    Advice to Management

    Get a real marketing team, get rid off the clowns in corporate running the show at their own convenience damaging the moral and values of the company.



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