L'Occitane Reviews

Updated July 30, 2015
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2.7
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L'Occitane Directeur Exécutif, Président du Conseil d'Administration et Président Directeur Général Reinold Geiger
Reinold Geiger
48 Ratings

Pros
  • Great products are easy to sell (in 21 reviews)

  • AMAZING employee discount (40%) and free products with every new promotion (in 17 reviews)

Cons
  • Intimidating not inspiring upper management (in 20 reviews)

  • Absolutely no work-life balance despite company claims (in 8 reviews)

More Pros and Cons

198 Employee Reviews

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  1. Helpful (1)

    Great Place to Work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part-Time in Austin, TX
    Current Employee - Part-Time in Austin, TX

    I have been working at L'Occitane

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    I love the products, and the discount is ok but management is great and upper management is also great motivating employees and giving support.

    Cons

    Pay could be better but I still think it is competitive.

    Advice to Management

    Keep supporting the employees and training to improve customer service


  2. Helpful (1)

    Easy

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Sales Associate in Santa Barbara, CA
    Current Employee - Part Time Sales Associate in Santa Barbara, CA

    I have been working at L'Occitane

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Products are amazing and easy to sell, great training, bonus. You skin will improve dramatically just by working here.

    Cons

    Promotions are based upon friendship, and achievements are rarely or unfairly recognized.

    Advice to Management

    Recognize your best workers with something more substantial than a star. That's just a cheap attempt to appease your angry workers.


  3. Excellent management, wonderful products, and beautiful boutiques.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Dallas, TX
    Current Employee - Store Manager in Dallas, TX

    I have been working at L'Occitane full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have an excellent relationship with my District Manager, and there is room for opportunity. The company really listens to the associates and develops marketing ideas based on feedback from store personnel.

    Cons

    The company has items that are a little too vast in price range, so we attract a large range of people into the boutiques. That leads to unreliable business acumen.

    Advice to Management

    Tighten the price ranges, and pay personnel more competitively to reduce turnover.


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  5. Keeping the traditions and beauty of Provence alive and well

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at L'Occitane full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    • Dynamic senior management ensures that Store Managers and staff stay engaged, continually grow skills • Great opportunities for advancement • A growing business; a great time to join the team • Strong focus on culture, values, and philanthropy • Great discount, fun environment • Beautiful products that are easy to fall in love with • Simple, clearly defined, and feasible expectations • Professional atmosphere; a cadence of accountability and good rapport between managers

    Cons

    • Opportunity to continue improving on the engagement between managers.

    Advice to Management

    • Continue to recognize the amazing talent you have in field; they are the brand's heart and soul.


  6. Helpful (1)

    Award Winning Products, Award Winning Employer!!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at L'Occitane full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Where do I begin, I have worked for L'OCCITANE for over five years and I simply adore this brand as it is so rich in ethics, style, passion and authenticity, I am blessed to work for such a brand. I feel so proud to work for L'Occitane and welcome our customers to what is a very special retail enviroment and truly unique customer shopping experience. I adore our products, there is constant innovation and freshness to our product range and they are so easy to sell as they create a moment of delight each time they touch the skin. I respect with a true passion the work L'OCCITANE has done and continues to do in Africa for the last twenty years and supports such amazing projects. I love that I am accountable for delivering my results, I don't know about you but I want to achieve and be rewarded for my hard work and L'OCCITANE has done this very well for me throughout my journey. I am working for an ethical, equal opportunity employer who has given me amazing opportunities and I have witnessed the most junior team members grow into industry professionals whist working at L'OCCITANE. I would recommend L'OCCITANE as an employer should you be lucky enough to get the chance to join our team throughout the USA.

    Cons

    I spend too much with the staff discount.

    Advice to Management

    Thank you for bring Provence to America and being my employer.


  7. Helpful (1)

    Awesome!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Orlando, FL
    Former Employee - Sales Associate in Orlando, FL

    I worked at L'Occitane part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Generous discount on products, training provided, compensation for achieving and exceeding the boutique's goals for the week and month, gratis product from new lines released.

    Cons

    I honestly can't think of any cons while I worked for L'Occitane. I absolutely loved working there. The team was great!

    Advice to Management

    Keep up the great work you're doing with the boutiques!


  8. Sales Associate/ Key holder

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Keyholder in Dallas, TX
    Former Employee - Sales Associate/Keyholder in Dallas, TX

    I worked at L'Occitane part-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    This company sells high quality products created in Provence, France

    Cons

    There is not much ethnic diversity in higher level management positions.

    Advice to Management

    Create a more diverse environment, especially in higher level management. There is a lack.


  9. A wonderful experience. I was in Management and loved it!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Washington, DC
    Former Employee - Store Manager in Washington, DC

    I worked at L'Occitane full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great products, good upper management, training was ok...but overall a wonderful experience Would love to work with them again!

    Cons

    Computers went down a lot. Not very reliable in busy seasons.


  10. L'Occitane is a wonderful company with exceptional ethics.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at L'Occitane part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company provides many paid trainings for new products and sales strategies, the product is eco-friendly and fair-trade, management is supportive and flexible

    Cons

    Some of the sales techniques from the European standard do not translate very well to the states, the price of the product is very high so meeting sales goals is not always easy.


  11. Wonderful company and excellent products.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Santa Monica, CA
    Former Employee - Store Manager in Santa Monica, CA

    I worked at L'Occitane full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Strong training program for product knowledge and selling skills. Generous employee discount enabled us to purchase products for personal use.

    Cons

    Limited opportunity for growth due to small number of boutiques. Also not enough emphasis on succession planning and promoting from within. Many qualified candidates overlooked.

    Advice to Management

    Promote your successful team leaders!



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