L'Occitane

  www.loccitane.com
  www.loccitane.com

L'Occitane Reviews

Updated December 9, 2014
Updated December 9, 2014
155 Reviews
2.5
155 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
L'Occitane Directeur Exécutif, Président du Conseil d'Administration et Président Directeur Général Reinold Geiger
Reinold Geiger
25 Ratings

Review Highlights

Pros
  • Great products with great ingredients that work (in 21 reviews)

  • Generous employee discount enabled us to purchase products for personal use (in 17 reviews)


Cons
  • Snooty Upper Management (especially some of the women there sheesh) (in 20 reviews)

  • Lack of work life balance - taking personal or sick time is frowned upon (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 4 people found this helpful  

    Dismal like a soul-less shell....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at L'Occitane full-time (more than an year)

    Pros

    Just the free products.

    Cons

    Just the few 'Loves' for this company aren't detail enough to keep the crop of employees from jumping ship so fast that it would leave a person's head spinning to next century! From witnessing the past few months alone the dank-level quality of treatment the sales team gets just for trying to meet goal demands put in the form of a whiney, phoney email, to the excessive amount of work to put up the windows for each campaign - 2 people doing the work enough for roughly 6 -- with no Over Time Pay, no dinner offered for working until 10 or 11pm, no transportation or even expense compensation for that late ride home, or furthermore, THERAPY for the cycle of disrespect and abuse that's endless.

    If you are a young woman thinking about applying, consider this: you will be working alone on many nights, or on any occasion should someone call out sick - leaving you vulnerable to trolls, shoplifters, refunds/exchanges from Hades, and no protection or support from management. You will be made to stay late, open ridiculously early for floor cleaning that proves ineffective (the floors still look like a stained mess) for no incentive whatsoever. You will be made to go hungry sometimes when you can't get a proper lunch brake coverage when short-staffed. With Christmas on full tilt, and a near impossible month goal to meet, you'll be worked to the brink of hating life.

    Advice to ManagementAdvice

    Crystal Ball says this company is like the Titanic.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 6 people found this helpful  

    Great brand, horrible place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Designer in New York, NY
    Former Employee - Designer in New York, NY

    I worked at L'Occitane full-time (more than an year)

    Pros

    The often have events & products that support charitable organizations. Maternity leave is loner than what most companies offer. And of course, great products. With every launch they would provide all employees in the corporate office with something from the new launch.

    Cons

    Any problem you have will fall on deaf ears. They use unpaid interns to do the work of someone who should have real experience (and be paid!). It's was a very negative work environment when I was there. People were crying at work all the time. No work life balance at all. Disorganized team with complete disregard for each other's time.

    Advice to ManagementAdvice

    Don't compare your employee's job to being raped in their review.

    Doesn't Recommend
    No opinion of CEO
  3. 8 people found this helpful  

    Words Can't Describe

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at L'Occitane part-time (less than an year)

    Pros

    Gratis, Employees who actually do care (regardless of what upper management thinks), a great company story

    Cons

    It is a MESS. Upper management controls everything BUT no one oversees them. They can sweep what needs sweeping out or under the rug. you can't trust anyone.the turnover is beyond insanity. It is all based on how they feel about someone. It doesn't matter how much integrity or care you have for your job. Don't expect a raise. First company I ever worked that you don't get ANY increase annually. Wait are we still in America , the land of opportunity? Opportunity here means, a new promotion--a new title---more work----no reward except the applause. We are working for a living....

    Advice to ManagementAdvice

    People is what makes a business happen. You can have a great story, beautiful stores and wonderful products but if you don't have people they all collect dust, the customers don't come back, and the business fails. People make money, people tell stories, people make the connections special. So treat your employees with kindness and I mean all your employees (not your favorites) Set goals that are achievable. Give them a yearly review that entails a raise. This will make them loyal and even more committed. Is cutting payroll and giving minimal increases worth the risk? I didn't think so because now the business hurts. You could have saved there but long term you saved nothing because "you" made no investments in your future.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 9 people found this helpful  

    It's so funny to read these.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at L'Occitane

    Pros

    The only pro after working for this pathetic brand is products, SOME of the people and knowing that once you've worked here it can only go up.

    Cons

    They are all the same. Probably haven't changed since I left. Europeans are generally cheap. I'm glad to be employed by a company that makes money and has deep pockets. Some Employees have this conception that you have to suffer needlessly to be in high end. What they fail to realize is this brand is not even that. Not by a long shot.

    Advice to ManagementAdvice

    Reinhold Sell your company and fire those British guys. Everyone hates them.

    Disapproves of CEO
  6. 6 people found this helpful  

    Horrible, not worth it for retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Associate in Toronto, ON (Canada)
    Current Employee - Part Time Sales Associate in Toronto, ON (Canada)

    I have been working at L'Occitane part-time (less than an year)

    Pros

    The products sold in the store are great. Depending on your location, networking as well as interacting with clients/customers is also a great experience. The only benefit you get is 50% discount off of all products, which is decent.

    Cons

    They claim that they give you competitive wage, however they pay barely above minimum. You literally break your back working for them and definitely do not get paid enough, especially since you are not working on commission to sell majority of the products they push you to sell. Regardless of how long you work there and how well you do, your work will go unnoticed. They do not promote you and instead hire new people, make you train them and give them a higher wage as well as title.

    Advice to ManagementAdvice

    AM/DM - Learn to do your job, showing up every now and then before the head of the company visits is not the way to achieve a successful business. Actually take the advice the employees give you as opposed to pretending like you're listening. Communicate and accept that there are issues with the company as opposed to laying blame on others.

    CEO - instead of keeping a watch on your employees, hire the right type of people. Learn where the downfall in your company lies. Listen to your employees as opposed to attempting to scare them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 5 people found this helpful  

    I have been working at L'Occitane part-time (less than an year)

    Pros

    You get paid. Small gratis once a month.

    Cons

    Please read above where I had applied that information within the title description. Thank you. Thank you very much, etc, etc, etc.

    Advice to ManagementAdvice

    Yep.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 7 people found this helpful  

    If you like work for a company with favoritism this is for you!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at L'Occitane

    Pros

    All pros have been said, mainly co workers and product quality

    Cons

    If you would like to work for a company where the district manager send an email listing the 5 smartest/best employees around (a genius list) this is for you. Just make sure you work for less than you are worth, sell your life for this company and pretend to not feel working here is hellish to make the list.

    Advice to ManagementAdvice

    Stop favoritism this isn't grade school

  9. 6 people found this helpful  

    Grateful to have left this madness

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at L'Occitane full-time (more than an year)

    Pros

    Good camaraderie with coworkers. They are the 'sisters-(and some brothers)-in-suffering'.
    Decent products.
    Aside from the above 2, cannot think of much else.

    Cons

    The cons that have already been posted are so repetitive, so pathetic that it has been an entertaining read. Definitely confirms one thing: since having left this company long while back, that nothing has changed for the better. The current employees ought to band together and form an outside counseling group to console one other while looking for better opportunities. So many have quit, the teams from 6 months ago are now unrecognizable, and that includes corporate.

    Advice to ManagementAdvice

    With the holidays approaching, Management better do more than cheap words wrapped in tawdry emails to 'boost' their teams. Put yourself into their shoes and really see what it's like to toil just to keep doors and business going. Quit with the clown costumes, the inane, robotic scripts and phony attitudes - all you've managed to do is breed a political cesspool where sister pits against sister.

    As for any potential Seasonals who are even thinking of applying.....better read through before signing your life away.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 8 people found this helpful  

    Underpaid, undervalued, micro managed and overworked - don't bother with this company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part Time Sales Associate in Vancouver, BC (Canada)
    Former Employee - Part Time Sales Associate in Vancouver, BC (Canada)

    I worked at L'Occitane part-time (more than an year)

    Pros

    The products are good and most are made with natural and organic ingredients. They have a loyal clientele who were mostly a pleasure to serve. Fellow sales associates and manager were great to work with. Staff discount is 50%.

    Cons

    Wages are low, upper management has unrealistic demands for endless reporting and tasks with tight deadlines that leave little time for selling. They expect one person to do the work of three people. Micro management gets in the way of sales & customer service. Daily sales sales targets are often absurd for stores with lower traffic, which makes it impossible to achieve the monthly bonus. If you do make or surpass your sales target it's still not good enough if you don't sell enough Divine cream. Smaller stores have one person on staff to open & close and are overwhelmed by too many tasks & tight deadlines, so much so that when a customer comes in they start to feel resentful. The computer system is very slow and breaks down constantly. The internet provider is in France & they don't have emergency 24 hour tech support! Twice it was down for 24 hours, (once during Christmas), which meant we had to do hand written sales all day & then input all of these sales before the next day's opening when the system was working again! Every month there are pages of new specials that require inputting different codes for each product & half the time they don't work. This makes the sales associate look unprofessional and keeps the customer waiting = bad customer service! Many customers are in a hurry and simply walk out. The company is very disorganized and communication is bad. Emails come in constantly from several different departments who obviously don't communicate with each other. All have last minute tasks & demands that "will only take a minute" but actually take hours to complete.

    Advice to ManagementAdvice

    Pay a programmer to input all the sales prices so they scan properly and drop all the tedious & confusing discount codes. Sales data for your reports can and should be to be programmed for output in the computer. Stop wasting hours of associates time to compile them manually and let them concentrate on selling. Listen to and treat your sales team with respect and pay them decently. If you want them to sell don't micro manage & burden them with endless sales reports and tasks. Come and work in the store to see what a lone sales associates' day is like and exactly how unrealistic your reporting, shipping, receiving, cleaning, stockroom demands are on top of your required sales targets. It's ironic that you empower women in Africa by paying several times the market rate for shea butter, while totally exploiting women in Canada with very low wages and overwork. Many days I barely had time to get a drink of water, eat or go to the washroom! Shame on you L'Occitane!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 11 people found this helpful  

    A Pig Wearing a Lipstick is still a Pig

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in New York, NY
    Current Employee - Store Manager in New York, NY

    I have been working at L'Occitane (more than an year)

    Pros

    The products are about the only thing admirable about this company. They are effective and worth the price. They sell themselves.

    Cons

    L'Occitane is entirely controlled by its Marketing Department which deigns to open new stores rather than advertise via proven mass marketing techniques leaving store staff member to held accountable for anything from unsuccessful campaigns to extreme weather events.
    Upper management is petty, disconnected, elitist and highly retaliatory. As managers we are instructed to torture rather than fire associates and lower their annual reviews scores so annual increases impossible all to save a buck. It has been said that under current leadership we have never been more successful. Yet are annual Sales conference is cancelled due to budget concerns. Successful? right...
    In addition to hour tampering and action plans the average employee has to know and is held responsible for Everything... everything. Oh And we get transferred every 6 months without fail just she it's time to cash in on all the hounding I mean clientelling. Oh by the way that's not even a word.

    Advice to ManagementAdvice

    Advice is silly give at this point. But here are some ideas for our morning coffees.. Drum roll please is dumb. Champaign and cookies are illegal. And energy is not free, especially toxic energy you spew at the stores. Work life balance doesn't exist.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

L'Occitane Photos

L'Occitane (Photo thanks to Flickr user Simon A, Some Rights Reserved)
L'Occitane (Photo thanks to Flickr user Beat Küng, Some Rights Reserved)
L'Occitane En Provence (Photo thanks to Flickr user Barney Bishop, Some Rights Reserved)

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