L'Occitane Reviews

Updated May 30, 2015
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2.6
180 Reviews
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L'Occitane Directeur Exécutif, Président du Conseil d'Administration et Président Directeur Général Reinold Geiger
Reinold Geiger
38 Ratings

Pros
  • Great products with great ingredients that work (in 21 reviews)

  • Generous employee discount enabled us to purchase products for personal use (in 17 reviews)

Cons
  • Snooty Upper Management (especially some of the women there sheesh) (in 20 reviews)

  • Lack of work life balance - taking personal or sick time is frowned upon (in 8 reviews)

More Pros and Cons

180 Employee Reviews

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  1. Helpful (5)

    misleading

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at L'Occitane full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    medical,dental, ok gratis that is about it.......

    Cons

    Firstly to correct another review you don't get 15 PTO (personal time off) days. wrong. it is 10 days paid vacation (full time) 5 sick days ( which you only use when you are sick) and per NYS it is required.

    TOOO many stores. They are killing each other to make unreasonable goals. NYC has 13 locations and 2 more coming but the goal expectations are just as high. Most stores run on minimal staff of 3-4 people. A typical day for EVERYONE:
    check emails every hour for updates
    sell
    either do merchandising changes, transfers, cycle counts
    lease line ( stand outside the store and get people to come in)
    open alone
    close alone

    environmental misconceptions. There is lovely signage all over loccitane windows and doors things like:
    Surveillance cameras for your safety ( flat out LIE) they are fake
    We keep our door shut for environmental reasons ( flat out LIE) door is open ALL year round be prepared
    We are an eco conscious company ( FALSE) you should check out the daily garbage runs ..MOUNDS of garbage

    career opportunities? hah

    Advice to Management

    one word that L"Occitane lacks:
    INTEGRITY

  2. Helpful (5)

    One of the most terribly disorganized establishments out there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Keyholder in Los Angeles, CA
    Former Employee - Sales Associate/Keyholder in Los Angeles, CA

    I worked at L'Occitane part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Monthly Gratis
    40% Discount on non-sale items; 15% on sale items

    Cons

    The turnover rate in upper management is extremely concerning and affects the company as a whole, but the powers on high decide to blame associates at the store level. I've worked with the company for about two years and in my time there I've worked under four District Managers & Four Store Managers, of which two quit because they were either managed out by a newly appointed DM, or they were under incredible stress from unobtainable goals.

    Upper Management (District, Regional, Director) has unlikely expectations of their stores and intends to rule them by fear instead of promoting a team environment, which goes directly against their teaching of PROSPERITY. In addition to unrealistic goals, the fact that corporate keeps opening stores so close to one another puts these shops in direct competition for the same client base, yet each store is expected to achieve 200-500k per year.

    Due to such high turn over both the District & Store managers are ill equipped to run their districts and stores, respectively. New store managers are only given two weeks to learn the entire culture of L'Occitane by a manager who is busy running their own store, so the on-boarding process is very poor. This new SM in turn trains their own employees which inevitably leads to a cycle of misinformation and/or a lack of knowledge.

    A new District Manager will come in and initiate an entirely different business practice than their predecessor, which leads to slow change and minimal results. Since they are being tasked by their own bosses to strive for better results, they in turn feel pressured and project this stress on to the Store Managers. This effect trickles down to the associates and this attitude is neither productive, nor does it incentivize said associates to work harder.

    Advice to Management

    The question shouldn't be, "What are the stores doing wrong?" Ultimately, upper management needs to ask themselves, "Why is our turnover so high, and is it affecting our business?" Because as an associate who's seen the terror that is working for your stores, it really is.

    Please, clean out upper management in the appropriate areas that need it, specifically the directors that make all of the bad decisions and give the company a bad name. I'm convinced that L'Occitane doesn't even check Glassdoor, but I can assure you if they open up that Pandora's Box worth of information, they'll be surprised to see just how unhappy their associates, both current and formerly employed, have been throughout the years. Congratulations, L'Occitane, keep teaching that veiled PROSPERITY you cling on to so much.

  3. Helpful (7)

    Not great

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at L'Occitane full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Fantastic Products. Interesting work. Rewarding co-workers and customers. The stores are lovely and the customers are very nice.

    Cons

    Negative leadership at the corporate level. A system of favoritism, ego, retaliation and general motions to eliminate tenure and cultivate a culture of personality. If you're not friends with the boss (in almost any department) you're out. Subtle (sometimes pretty obvious) discrimination against age, gender and physical appearance.

    No life work balance for managers - time off is seen as suspect and discouraged. One is not allowed to take more than a week off at time. Ridiculous "black out" period for time off from November 1- January 2. In retail even more including the afore mentioned also includes February 7-14 and May 1- Mothers Day. This means literally you are not allowed to be off and sick time is discouraged.

    Great place to work indeed - and wow, really fostering prosperity with such unrealistic work life balance expectations.

    Advice to Management

    Grow up - recognize that just because you believe you're a great place to work, doesn't actually make that true. Prosperity is nice, but actions speak louder than words. Oh, and feedback is not a gift - at least not when its tainted with the concept of "do as I say, not as I do."

    Senior management is ego driven and is never, absolutely, NEVER wrong - at least in their own minds.

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  5. Helpful (5)

    "Good ol boy network"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Boston, MA
    Current Employee - Store Manager in Boston, MA

    I have been working at L'Occitane full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    product is great and comes from France

    Cons

    Lots of favoritism
    you get visits from someone who had the worst results in the company telling you how to deliver sales and they aren't even your boss

    Advice to Management

    Stop promoting your friends

  6. Helpful (7)

    Sales associate for about 2.5 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Keyholder
    Former Employee - Sales Associate/Keyholder

    I worked at L'Occitane

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great product, that's about it. Trainings in SF were very effective. Enjoyed giving facials and hand massages to customers, so they could feel a little pampered.

    Cons

    I will always look back at my experience with this company as the worst I've ever had. Very unprofessional manager, who got away with everything by sucking up to the area or district manager. If you weren't her pet, then it sucked to be you. Not sure if she's still with the company, but I'm still in awe of how she was able to manage a store, when she was back stabbing and manipulating to her sales associates, with high turn over. No interaction with the stores from corporate. No possibility of promotion, though you were always told maybe. Practically ran one of the stores, as a sales associate, along with training a new manager from a near by store. Used and not appreciated for hard work repeatedly. You were to be alone in the store for hours, with no breaks as well.

    Advice to Management

    Hiring the right management. Actually promoting employees who are dedicated and knowledgeable about the company and product. Not leaving associates alone for hours. Corporate interacting with stores, so they involved with the successes of the company and reaching goals at the store level.

  7. Helpful (8)

    It's heyday is well passed!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at L'Occitane full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good discount and sometimes free products. Nice people in stores with a lot of passion. Good quality products. Good stories.

    Cons

    Inconsistent and non-existent career path opportunities. Total lack of interest in retaining top talent. Unreachable goals which lead to lack of bonus. Low salaries. Complete disconnect at the top.

  8. Helpful (5)

    Beautiful Products, Ugly Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Associate in Philadelphia, PA
    Current Employee - Part Time Sales Associate in Philadelphia, PA

    I have been working at L'Occitane

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great Discount
    Very Very Very tiny gratis at the start of every campaign

    Cons

    Overbearing leadership
    You only exist to sell a single product line (Divine)
    No regard for what skin care is actually beneficial to the customer. Just sell Divine creams!
    Expectation to harass customers
    Out of touch and very 80s approach to sales. Modern shoppers generally want to be left alone and will ask for help if needed
    Constant Role Playing

    Advice to Management

    Why don't you just eliminate all of the other skin care lines and just sell products in the Divine range? Also, please realize that modern consumers will generally prefer to be left alone and/or will ask for help when they need it. Stop encouraging associates to badger people. And a word of advice to associates:don't get too comfy with your coworkers. They will quit in 6 months or less.

  9. Helpful (5)

    Not a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at L'Occitane full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Not really much. The employee discount is ok, but the products are mediocre to use.

    Cons

    No work life balance. Taking a sick or personal day is frowned upon and you will receive texts at home harassing you to return and to even go get a doctors note when it is not warranted and even are asked to take a photo of it on your phone and email to the DM! Any product concerns take weeks to hear back from home office. There is basically zero training you are just dropped into the store. Preference is given to sales associates of Asian descent over more qualified sales associates just to attend to this customer base. Was told to only hire asians if I was to hire anyone else. Just and awful place with poor upper management who care very little about you.

    Advice to Management

    Get to know your teams and train and develop them. Show support and not harass someone for being sick. Call the store once in a blue moon and check in!

  10. Helpful (5)

    Not worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in New York, NY
    Current Employee - Sales Associate in New York, NY

    I have been working at L'Occitane part-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Learning about different products and their uses

    Cons

    Disrespectful managers , unrealistic expectations

    Advice to Management

    Treat your employees better and be better organized. Chose managers that don't treat 5 heir employees horrible

  11. Helpful (7)

    Dismal like a soul-less shell....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at L'Occitane full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Just the free products.

    Cons

    Just the few 'Loves' for this company aren't detail enough to keep the crop of employees from jumping ship so fast that it would leave a person's head spinning to next century! From witnessing the past few months alone the dank-level quality of treatment the sales team gets just for trying to meet goal demands put in the form of a whiney, phoney email, to the excessive amount of work to put up the windows for each campaign - 2 people doing the work enough for roughly 6 -- with no Over Time Pay, no dinner offered for working until 10 or 11pm, no transportation or even expense compensation for that late ride home, or furthermore, THERAPY for the cycle of disrespect and abuse that's endless.

    If you are a young woman thinking about applying, consider this: you will be working alone on many nights, or on any occasion should someone call out sick - leaving you vulnerable to trolls, shoplifters, refunds/exchanges from Hades, and no protection or support from management. You will be made to stay late, open ridiculously early for floor cleaning that proves ineffective (the floors still look like a stained mess) for no incentive whatsoever. You will be made to go hungry sometimes when you can't get a proper lunch brake coverage when short-staffed. With Christmas on full tilt, and a near impossible month goal to meet, you'll be worked to the brink of hating life.

    Advice to Management

    Crystal Ball says this company is like the Titanic.


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