L'Occitane Reviews

Updated April 15, 2015
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  1. Satisfactory.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at L'Occitane

    Pros

    Good work environment; nice coworkers.

    Cons

    Getting my check was a little slow.

  2. Helpful (12)

    Complicated Relationship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Denver, CO
    Current Employee - Store Manager in Denver, CO

    I have been working at L'Occitane full-time (more than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good bonus structure for all employees. Amazing product with results.

    Cons

    Poor work life balance. Operations in corporate are disorganized and lead to extra work for stores with already short deadlines. Poor learning and development department. Responsibilities fall on Store Manager to carry many hats including, product knowledge, floor moves, coaching, scheduling, transfers and a multitude of other tasks all while running on a small staff with little hours. Store Managers are on the sales floor about 75% of the time.

    Advice to Management

    Give stores more hours and cut from merchandising/marketing department by stopping daily print outs of memos and unnecessary updates with signage during a campaign. Prioritize events and floor moves to ensure store can support more staff on these days. Give staff more time and hours to plan inventory and transfers.

  3. Helpful (5)

    Generally a good place to work, but if you intend to move up in company, expect s long wait and a lot of excuses.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in New York, NY
    Current Employee - Sales Associate in New York, NY

    I have been working at L'Occitane

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Monthly gratis of new products, flexible hours, great products, good environment.

    Cons

    Only 4 paid holidays (if you are Christian, be prepared to work major holidays), antiquated computer system, inconsistencies between districts, lack of reliable communication, not all stores allowed to ship, and unless you want to start at level 1 and wait it out to see if you can rise to management position, you'd better enter company as a manager first. Otherwise you'll hear a lot of promises, only to watch them hire from the outside every time there is an opening.

    Advice to Management

    Follow up on district managers to check on reliability and consistency. RMs need to know first hand who works the stores and gets the job done despite their DM.

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  5. Helpful (3)

    Too much control

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Keyholder in Columbus, OH
    Former Employee - Sales Associate/Keyholder in Columbus, OH

    I worked at L'Occitane full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Product is special, truly the best way to enjoy the south of France without the flight to Paris and driving to Provence.

    Cons

    It's very true all of the observations offered here. Training crammed on you while selling at the same time.

    Advice to Management

    Employees should be very low key because shopping for luxury items must be an enjoyable experience however the management has so many instructions and as they call them "always" stipulations for the staff that they feel pressured into an unnatural dialogue.

  6. Helpful (8)

    Disorganized chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at L'Occitane full-time (more than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The products are amazing. The teams in stores are generally very dedicated and strong retail associates. The stores are beautiful and the customers are generally exceptional.

    Cons

    The core dm and sm teams are micro managed to the extreme. Poor and unclear marketing. Upper management exhibits a "use them and lose" them mentality to employees. Rather than addressing a need for coaching and training their existing employees there is a sense of turn and burn. Tenured and experienced staff are seen as undevelopable and so are encouraged to quit or are "coached out." Lack of adequate staffing in stores means most if the time staff is alone and unable to take breaks.

    It once was a place that valued employees but has become a place that only values the bottom line at any cost. If you're management (DM or Sm level) you are on call 100% of the time. Time off? Ha. Sick day? Seen as suspect.

    The company uses a program called "way to prosperity" based on a Senn Delany program. It a tool used by L'OCCITANE to find new ways to coach out under performers and wasn't used to develop a corporate culture. But became a tool to evaluate and manage but was not something implemented to grow a culture but was used to churn out staff.

    Advice to Management

    No matter how loud you scream at a deaf man he cannot hear you.

  7. Helpful (7)

    Stay away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Sales Associate/Keyholder
    Current Employee - Sales Associate/Keyholder

    I have been working at L'Occitane

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    While the pay seems decent, I often find myself asking if it's worth the stress/demeaning attitude of my superiors at the end of everyday.

    Cons

    Upper management is a nightmare.

  8. Helpful (5)

    Beautiful Products, Ugly Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Associate in Philadelphia, PA
    Current Employee - Part Time Sales Associate in Philadelphia, PA

    I have been working at L'Occitane

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great Discount
    Very Very Very tiny gratis at the start of every campaign

    Cons

    Overbearing leadership
    You only exist to sell a single product line (Divine)
    No regard for what skin care is actually beneficial to the customer. Just sell Divine creams!
    Expectation to harass customers
    Out of touch and very 80s approach to sales. Modern shoppers generally want to be left alone and will ask for help if needed
    Constant Role Playing

    Advice to Management

    Why don't you just eliminate all of the other skin care lines and just sell products in the Divine range? Also, please realize that modern consumers will generally prefer to be left alone and/or will ask for help when they need it. Stop encouraging associates to badger people. And a word of advice to associates:don't get too comfy with your coworkers. They will quit in 6 months or less.

  9. Helpful (3)

    Generally satisfied.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at L'Occitane

    Pros

    The pay at L'occitane is relatively high compared to other stores. Gratis and employee discount is also pretty generous. Small pretty boutiques makes it more relaxing.

    Cons

    Pressure on sales is too much. Lots of responsibilities and confusing marketing. Also not enough staffing.

  10. Helpful (5)

    Not worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in New York, NY
    Current Employee - Sales Associate in New York, NY

    I have been working at L'Occitane part-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Learning about different products and their uses

    Cons

    Disrespectful managers , unrealistic expectations

    Advice to Management

    Treat your employees better and be better organized. Chose managers that don't treat 5 heir employees horrible

  11. Helpful (6)

    Mediocre

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at L'Occitane part-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent starting hourly rate. I would say gratis but every piece I've received is a scent that doesn't wear well on me so I end up gifting it anyway.

    Cons

    Long days even as a part-timer. When they hired me they presented the company in a completely different light than what it really is. They said they don't cold call and clientele but that was a lie. They push you to make unattainable goals and when you actually do exceed expectations you don't hear a positive word about it. Management is moody and NEVER works weekends. I've worked as a skin lead for almost ten years and make as much money as the other associates who know nothing about skin care and haven't even worked in retail before. The business has so much potential but it's like they have no idea what they're doing. This job would be ideal for someone that's only looking for a very part time position.

    Advice to Management

    Stop setting goals so high and pushing the wrong skin care on people. Let the product sell itself. Work weekends and nights!

L'Occitane Photos

L'Occitane (Photo thanks to Flickr user Simon A, Some Rights Reserved)
L'Occitane (Photo thanks to Flickr user Beat Küng, Some Rights Reserved)
L'Occitane En Provence (Photo thanks to Flickr user Barney Bishop, Some Rights Reserved)

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