L'Occitane

  www.loccitane.com
  www.loccitane.com

L'Occitane Reviews

Updated November 12, 2014
Updated November 12, 2014
154 Reviews
2.5
154 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
L'Occitane Directeur Exécutif, Président du Conseil d'Administration et Président Directeur Général Reinold Geiger
Reinold Geiger
25 Ratings

Review Highlights

Pros
  • Great products with great ingredients that work (in 21 reviews)

  • Generous employee discount enabled us to purchase products for personal use (in 17 reviews)


Cons
  • Snooty Upper Management (especially some of the women there sheesh) (in 20 reviews)

  • Lack of work life balance - taking personal or sick time is frowned upon (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 8 people found this helpful  

    not fun aymore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at L'Occitane part-time (more than 3 years)

    Pros

    love the employess, and the gratis

    Cons

    hate upper management, hate the way we get treated

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. 5 people found this helpful  

    Inconsistent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PTSA
    Current Employee - PTSA

    I have been working at L'Occitane part-time (more than 5 years)

    Pros

    pleasant work environment, decent pay, great discount, you don't have to lie about what you're selling

    Cons

    inconsistent merchandising, corporate body seems determined to prevent stores from getting bonuses, compounding top-down micromanagement at times, false enthusiasm at the corporate level

    Advice to ManagementAdvice

    communication between departments in corporate - it's obvious that it doesn't happen

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Lots of locations, my favorite retail experience so far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Associate in New York, NY
    Current Employee - Part Time Sales Associate in New York, NY

    I have been working at L'Occitane part-time (less than an year)

    Pros

    Monthly gratis
    Nice managers and co-workers
    Great products with a good philosophy

    Cons

    Communication with upper management to stores
    Frequent store movements/changes in location for employees and no communication about moves until a few days/weeks before move

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Great corporate members but boring job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Associate
    Current Employee - Part Time Sales Associate

    I have been working at L'Occitane part-time (less than an year)

    Pros

    The higher-ups treat you well. Generous with the employee discount and gratis. Nice job to have on the side or for you to get through school.

    Cons

    Company claims to be sustainable but actually quite wasteful. The cost of the product is ridiculous considering the cost to actually make the product. The job can be slow and boring as hell or fast paced depending on the location of the store. The company pays its sales associates competitively. However, there isn't much in terms of growth, learning, or challenges. Need to meet a sales goal every single day. Meeting it is honestly sometimes based on luck.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 11 people found this helpful  

    The good, the bad, and the ugly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at L'Occitane

    Pros

    I have been given great opportunity and have been compensated decently for it. I work day to day with terrific people and have peers thought the company that I respect and value.

    Cons

    Everything that has been written is true to some extent.
    Some stores are not equipped with bathrooms or running water
    Outdoor locations are expected to have the door open.
    Size of the store is inadequate in some locations.
    The paperwork load at the store level is unconscionable.
    Payroll hours are not adequate to ensure great customer service, safety for employees, and loss prevention.
    Deadlines are often unrealistic.
    Corporate expects ZERO errors to occur at the store level, however, errors and missed deadlines abound at the corporate level. Part time employees are expect to be as vested as store managers, which is unrealistic.
    New hires are trained by other employees. Learning and Development does not exist as the rest of the cosmetic world has created.

    As another person posted he/she has been promoted within 6 months...that is a dead giveaway to your identity...while many people are advanced and promoted, it is the hard work of the individual managers that drive those promotions. 6 months is HIGHLY unusual for promotion since the company standard is minimum one year in a position. I do not see hate in these reviews, I see frustration as many of these people have been with the company for several years and love L'Occitane as I do.

    Advice to ManagementAdvice

    Corporate realizes they have extremely talented people in the field. We need to streamline operations, choose a main focus ( skincare, fragrance, etc) and create an environment where every employee has a chance to make a career within our company.

    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Ok job, no strategy, French management that do not understand USA market

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Manager in New York, NY
    Former Employee - Product Manager in New York, NY

    I worked at L'Occitane full-time (more than an year)

    Pros

    Free products and summer hours

    Cons

    French management do not understand American market. HR not really involved. There is no marketing strategy at all.

    Advice to ManagementAdvice

    Should hire american management that understand this market.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at L'Occitane as an intern (more than an year)

    Pros

    The internship was at the NYC office - US Headquarters.
    Interns were really involved in all the projects the company was working on. I truly felt like an employee because of all the important responsibilities I had.
    Paid internship ($7.25/hour), which is rare in the NYC area.
    40% employee discount.

    Cons

    There was not a lot of room for advancement. HR kept saying how much they cared about the interns and employees but when you reached out regarding employment opportunities, you would never hear back.

    Advice to ManagementAdvice

    Follow-up with interns and full-time employees.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 9 people found this helpful  

    More bad memories than good...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at L'Occitane full-time (more than 3 years)

    Pros

    Real quality products
    You do learn a lot about running a business as an SM
    Some amazing people at all different levels (key word some)

    Cons

    A lot of questionable leaders from DM level and up
    They break you and make you feel like you cant do anything else
    Nothing is ever good enough
    Hypcrisy in values and culture
    Gossipy and sexist
    Intimidating not inspiring upper management
    Low level of ethics and regard for store teams and working environment

    Advice to ManagementAdvice

    Stop trying to demean and intimidate store teams and start inspiring and empowering them. More work needs to be done with organizational management. This is not a great place to work and the problem starts with DMs and some obnoxious corporate associates, clean it up. Youre expanding faster than the US can handle and cannabilizing existing stores and losing control of experience, teams and culture/values. Reducing the L&D team was a mistake.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 9 people found this helpful  

    They preach teamwork and unity and it couldn't be further from the truth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at L'Occitane

    Pros

    Other people held hostage by an economy that is difficult to find make means in another company at the moment. Some of these people at mid to lower lever are some of the finest.

    Cons

    Abusive leaders.
    Almost military like approach without military intelligence.
    Ridiculously long work days.
    Hostile workplace.
    Unrealistic expectations.
    Inhumane treatment of anyone who does not fit the"profile" or someone who doesn't have history with other across the pond.

    Advice to ManagementAdvice

    Realize that the company is not long of this earth. The people who have been put in positions of leadership in this country from other countries have destroyed the integrity and vision of a beautiful brand.
    NYC-NJ

    Negative Outlook
    Approves of CEO
  11. 7 people found this helpful  

    You'll need REHAB from working here....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at L'Occitane

    Pros

    If you are lucky, you will find an inner-support group network for job-survival purposes.

    Cons

    From reading ALL those pain-filled reviews before this one (shared within the past 10+ weeks), just about everything posted are a deplorable CON, 10 times multiplied. This is a demoralizing environment. The store employees are severely burnt.

    While corporate are busily shifting around existent employees into other positions of 'power' and/or 'influence' and being so self-congratulatory, they are taking no notice of the crumbling structure of what was once groups of mighty store teams. D.M.'s should go check in the mirror and get a good look at "What's Wrong with this Picture??"

    Advice to ManagementAdvice

    There is NOTHING worth advising management about - they hate advice. Instead of nurturing, they callously wreck their own. Since they choose to remain motionless & not implement improvements, they are building themselves a home-made time bomb. And the store managers and associates are some of the first lambs led to slaughter.

    ~~~~> Advice for the unsuspecting newcomers who are still learning your way around: Beware. Know your rights. Otherwise Upper Management will take liberties and take away from you what has already been robbed of many, past and present:

    - your health
    - a decent wage
    - a fit place to work

    To those colleagues who have managed to bail out of this company: I raise my beer to you. Don't forget about those left behind!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

L'Occitane Photos

L'Occitane (Photo thanks to Flickr user Simon A, Some Rights Reserved)
L'Occitane (Photo thanks to Flickr user Beat Küng, Some Rights Reserved)
L'Occitane En Provence (Photo thanks to Flickr user Barney Bishop, Some Rights Reserved)

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