L'Occitane

www.loccitane.com
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Employee Reviews

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  1. 5 people found this helpful  

    Dismal like a soul-less shell....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at L'Occitane full-time (more than a year)

    Pros

    Just the free products.

    Cons

    Just the few 'Loves' for this company aren't detail enough to keep the crop of employees from jumping ship so fast that it would leave a person's head spinning to next century! From witnessing the past few months alone the dank-level quality of treatment the sales team gets just for trying to meet goal demands put in the form of a whiney, phoney email, to the excessive amount of work to put up the windows for each campaign - 2 people doing the work enough for roughly 6 -- with no Over Time Pay, no dinner offered for working until 10 or 11pm, no transportation or even expense compensation for that late ride home, or furthermore, THERAPY for the cycle of disrespect and abuse that's endless.

    If you are a young woman thinking about applying, consider this: you will be working alone on many nights, or on any occasion should someone call out sick - leaving you vulnerable to trolls, shoplifters, refunds/exchanges from Hades, and no protection or support from management. You will be made to stay late, open ridiculously early for floor cleaning that proves ineffective (the floors still look like a stained mess) for no incentive whatsoever. You will be made to go hungry sometimes when you can't get a proper lunch brake coverage when short-staffed. With Christmas on full tilt, and a near impossible month goal to meet, you'll be worked to the brink of hating life.

    Advice to ManagementAdvice

    Crystal Ball says this company is like the Titanic.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 9 people found this helpful  

    It's so funny to read these.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at L'Occitane

    Pros

    The only pro after working for this pathetic brand is products, SOME of the people and knowing that once you've worked here it can only go up.

    Cons

    They are all the same. Probably haven't changed since I left. Europeans are generally cheap. I'm glad to be employed by a company that makes money and has deep pockets. Some Employees have this conception that you have to suffer needlessly to be in high end. What they fail to realize is this brand is not even that. Not by a long shot.

    Advice to ManagementAdvice

    Reinhold Sell your company and fire those British guys. Everyone hates them.

    Disapproves of CEO
  3. 7 people found this helpful  

    Great brand, horrible place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Designer in New York, NY
    Former Employee - Designer in New York, NY

    I worked at L'Occitane full-time (more than a year)

    Pros

    The often have events & products that support charitable organizations. Maternity leave is loner than what most companies offer. And of course, great products. With every launch they would provide all employees in the corporate office with something from the new launch.

    Cons

    Any problem you have will fall on deaf ears. They use unpaid interns to do the work of someone who should have real experience (and be paid!). It's was a very negative work environment when I was there. People were crying at work all the time. No work life balance at all. Disorganized team with complete disregard for each other's time.

    Advice to ManagementAdvice

    Don't compare your employee's job to being raped in their review.

    Doesn't Recommend
    No opinion of CEO
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  5. 8 people found this helpful  

    If you like work for a company with favoritism this is for you!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at L'Occitane

    Pros

    All pros have been said, mainly co workers and product quality

    Cons

    If you would like to work for a company where the district manager send an email listing the 5 smartest/best employees around (a genius list) this is for you. Just make sure you work for less than you are worth, sell your life for this company and pretend to not feel working here is hellish to make the list.

    Advice to ManagementAdvice

    Stop favoritism this isn't grade school

  6. 13 people found this helpful  

    Inconsistent and unsettling.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Boutique Manager in Los Angeles, CA
    Current Employee - Boutique Manager in Los Angeles, CA

    I have been working at L'Occitane full-time (more than a year)

    Pros

    Great products with great ingredients that work. Company cares about the environment and the impact it has on it.

    Cons

    So disorganized! They blame everyone for their mistakes. No matter how hard you work, you will not get promoted unless you have a friend in senior management. They take no accountability for anything but demands accountability from boutique employee's. If you give a realistic view of the business and it's shortcomings you are then "excuse driven". This company may care about the environment but cares nothing about it's employee's. Reviews are very negative. Feedback from senior management is very negative. I imagine this was once a great company to work for. Not so much these days.

    Advice to ManagementAdvice

    This company's leadership should revisit the core values and apply them. Respect and integrity do not exist in L'Occitane.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 5 people found this helpful  

    I have been working at L'Occitane part-time (less than a year)

    Pros

    You get paid. Small gratis once a month.

    Cons

    Please read above where I had applied that information within the title description. Thank you. Thank you very much, etc, etc, etc.

    Advice to ManagementAdvice

    Yep.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Such an amazing work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Seasonal Sales Associate in Mission Viejo, CA
    Former Intern - Seasonal Sales Associate in Mission Viejo, CA

    I worked at L'Occitane as an intern (less than a year)

    Pros

    Friendly staff
    interactions with guests
    easy products to get to learn and love

    Cons

    long work hours
    work on holidays
    training was a smooth transition

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 7 people found this helpful  

    Grateful to have left this madness

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at L'Occitane full-time (more than a year)

    Pros

    Good camaraderie with coworkers. They are the 'sisters-(and some brothers)-in-suffering'.
    Decent products.
    Aside from the above 2, cannot think of much else.

    Cons

    The cons that have already been posted are so repetitive, so pathetic that it has been an entertaining read. Definitely confirms one thing: since having left this company long while back, that nothing has changed for the better. The current employees ought to band together and form an outside counseling group to console one other while looking for better opportunities. So many have quit, the teams from 6 months ago are now unrecognizable, and that includes corporate.

    Advice to ManagementAdvice

    With the holidays approaching, Management better do more than cheap words wrapped in tawdry emails to 'boost' their teams. Put yourself into their shoes and really see what it's like to toil just to keep doors and business going. Quit with the clown costumes, the inane, robotic scripts and phony attitudes - all you've managed to do is breed a political cesspool where sister pits against sister.

    As for any potential Seasonals who are even thinking of applying.....better read through before signing your life away.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 13 people found this helpful  

    Out of touch company - corporate vs retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Houston, TX
    Former Employee - Sales Associate in Houston, TX

    I worked at L'Occitane part-time (more than a year)

    Pros

    Good products. Salary was OK.

    Cons

    I hate to be negative (karma and all) but....

    The corporate seemed to be WAY OUT OF TOUCH with the stores. Would never send enough product (sometimes not at all) for campaigns. Always too many corrections (based on previous retail) and discount codes never worked for campaigns.

    Payroll gets dropped every work period so you have to make constant adjustments. Always looking to save money so what do they do? Spend astronomical amounts of money on events but none on the employees.

    Review system is set so no one can ever get outstanding. We were even told that no one should ever get high marks (even if they deserved them.)

    Bonus structure is fairly unobtainable unless you work in a high traffic area. Smaller stores will never get it.

    Also, one word "Divine" and I don't mean that in a complimentary way. Too much emphasis was placed on selling this product when there were other products that were totally ignored (Angelica). Every time a customer came in we had to demo the Divine line - even if it wasn't suitable for the client. For example:

    Sales "Bonjour welcome to L'Occitane. So what brings you in today?"
    Client "A bar of soap"
    Sales "Great! But let me show you this $107.00 bottle of face cream (slight ad-lib here)"
    Client "All I want is soap"
    Sales "No but you MUST try the divine - its fabulous!!"
    Client "No. I just want soap"
    Sales "This demo will only take just a second!"
    Client "No."

    I hated harassing the clients like this. And again, other skin care was totally ignored even though it was a better match and by the time you are throwing divine down their throat - they didn't want to even look at anything else.

    Also, too many "one time products". And the next time a client came in we would have to tell them, sorry - that was an LTD.

    Advice to ManagementAdvice

    Work with the stores. Have your stuff ready. Stop making corrections and get it right the first time.

    Think about the client and less about the money you can milk out of them on expensive products they don't need.

    Recognize employees as opposed to ignoring them.

    Get a better POS system. Client wait time sometimes caused them to leave the store.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 5 people found this helpful  

    Great company, poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at L'Occitane full-time (more than 3 years)

    Pros

    Monthly gratis is great you always get to try the newest things before they come out. Hours are great they worked around my schedule.

    Cons

    Poor management. When people need let go upper management is lazy and doesn't document things the way the should. They don't allow anytime for quarterly staff meetings.

    Advice to ManagementAdvice

    Give more authority to your store managers.

    Recommends
    Negative Outlook
    Approves of CEO

L'Occitane Photos

L'Occitane (Photo thanks to Flickr user Simon A, Some Rights Reserved)
L'Occitane (Photo thanks to Flickr user Beat Küng, Some Rights Reserved)
L'Occitane En Provence (Photo thanks to Flickr user Barney Bishop, Some Rights Reserved)

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