L'Occitane Reviews

Updated July 3, 2015
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191 Employee Reviews

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  1. From Seasonal to Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at L'Occitane full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    L'Occitane was my first retail job. I had no idea what to expect, and while the company has grown and changed drastically over the 7+ years I've been a team member, so have I! Sometimes good, sometimes challenging but you learn from all experiences and grow from them.
    I have worked with many different teams over the years and I must say, I've been very lucky in that I've mostly worked with very motivated, empowering teams. The key is for every level of the team from upper management to seasonals to feel like they are an integral part of the team. Everyone is important. And I have worked with and helped build these teams. Not every work place is going to have amazing chemistry 100% of the time. But I look forward to going to work every day. It challenges me, pushes me out of my comfort zone, and I have grown professionally and personally.

    The benefits are amazing, they have great insurance for their full time associates.
    And gratis at the beginning of new campaigns really helps! The best way to sell product is to try it first!

    Cons

    Moving up in the company can be very difficult. From what I've seen, people really are dedicated to the brand and tend to stay for a long time, each waiting for a spot to open to move up. It's difficult to wait when you want to advance your career. It's great to see that people don't leave, but it's challenging waiting for that one coveted full-time position to open. Because the boutiques are small and personal, there are very few opportunities for full-time employment. To change the boutiques for a more commercial feel would betray the brand.

    Advice to Management

    I think a lot of us wish they could meet/get to know the corporate team better. Put faces to the people they converse with regularly.


  2. They are an ok company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Manchester, CT
    Former Employee - Sales in Manchester, CT

    I worked at L'Occitane

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Decent pay, good values, gratis now and then

    Cons

    Too sales focused not enough marketing

    Advice to Management

    Try to retain your employee s


  3. Helpful (8)

    Not great

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at L'Occitane full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Fantastic Products. Interesting work. Rewarding co-workers and customers. The stores are lovely and the customers are very nice.

    Cons

    Negative leadership at the corporate level. A system of favoritism, ego, retaliation and general motions to eliminate tenure and cultivate a culture of personality. If you're not friends with the boss (in almost any department) you're out. Subtle (sometimes pretty obvious) discrimination against age, gender and physical appearance.

    No life work balance for managers - time off is seen as suspect and discouraged. One is not allowed to take more than a week off at time. Ridiculous "black out" period for time off from November 1- January 2. In retail even more including the afore mentioned also includes February 7-14 and May 1- Mothers Day. This means literally you are not allowed to be off and sick time is discouraged.

    Great place to work indeed - and wow, really fostering prosperity with such unrealistic work life balance expectations.

    Advice to Management

    Grow up - recognize that just because you believe you're a great place to work, doesn't actually make that true. Prosperity is nice, but actions speak louder than words. Oh, and feedback is not a gift - at least not when its tainted with the concept of "do as I say, not as I do."

    Senior management is ego driven and is never, absolutely, NEVER wrong - at least in their own minds.


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  5. Helpful (5)

    "Good ol boy network"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Boston, MA
    Current Employee - Store Manager in Boston, MA

    I have been working at L'Occitane full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    product is great and comes from France

    Cons

    Lots of favoritism
    you get visits from someone who had the worst results in the company telling you how to deliver sales and they aren't even your boss

    Advice to Management

    Stop promoting your friends


  6. SALES DIRECTOR

    Former Employee - Sales Director in France, ID
    Former Employee - Sales Director in France, ID

    I worked at L'Occitane full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Good brand, potential, good structure, management ok, salaries ok,

    Cons

    Independency needs to be improved

    Advice to Management

    trust your eployees


  7. Helpful (8)

    Sales associate for about 2.5 years.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Keyholder
    Former Employee - Sales Associate/Keyholder

    I worked at L'Occitane

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great product, that's about it. Trainings in SF were very effective. Enjoyed giving facials and hand massages to customers, so they could feel a little pampered.

    Cons

    I will always look back at my experience with this company as the worst I've ever had. Very unprofessional manager, who got away with everything by sucking up to the area or district manager. If you weren't her pet, then it sucked to be you. Not sure if she's still with the company, but I'm still in awe of how she was able to manage a store, when she was back stabbing and manipulating to her sales associates, with high turn over. No interaction with the stores from corporate. No possibility of promotion, though you were always told maybe. Practically ran one of the stores, as a sales associate, along with training a new manager from a near by store. Used and not appreciated for hard work repeatedly. You were to be alone in the store for hours, with no breaks as well.

    Advice to Management

    Hiring the right management. Actually promoting employees who are dedicated and knowledgeable about the company and product. Not leaving associates alone for hours. Corporate interacting with stores, so they involved with the successes of the company and reaching goals at the store level.


  8. Helpful (8)

    It's heyday is well passed!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at L'Occitane full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good discount and sometimes free products. Nice people in stores with a lot of passion. Good quality products. Good stories.

    Cons

    Inconsistent and non-existent career path opportunities. Total lack of interest in retaining top talent. Unreachable goals which lead to lack of bonus. Low salaries. Complete disconnect at the top.


  9. Helpful (12)

    Enter at Your Own Risk

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Keyholder in New York, NY
    Current Employee - Sales Associate/Keyholder in New York, NY

    I have been working at L'Occitane

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Gratis and excellent products. Training is ok. It used to be better when you had an actual class. I wonder if it became too expensive because now it's just watch a video and written information. It's still ok though because trainers seem to be available for questions.

    Cons

    Challenges employees face: zero support from upper management, lip service only, they require employees to give give give and all you get back is gratis when you'd rather have ACTION. Managers are often required to manage 2 stores but only some get more pay for it. If upper management doesn't like the manager then the whole staff pays for it. They hire inexperienced managers and assistant managers and expect them to work out but part-time staff end up managing and coaching these "managers". District Managers only seem to focus on large and flagship stores then wonder why things fall apart. They also expect you to work in subpar conditions like lack of heat in winter. Every winter they act like this is something new. Give Us a Break or at least look into the situation. Ask about the turn over rate if your applying for a job. If management were as good as the products this could be A Great Pace to Work but they just don't seem to realize the people selling the product are to be valued. I'm beginning to wonder if this really stems from Ronald Geiger, the owner. This company is all talk no action. Employees working alone in stores from morning until closing. Not Safe and not healthy. Managers send the schedules to district managers and they just let it happen. If you're a product at L'occitane you're golden - if you're an employee - tough luck. It's taken years to write this - finally lost hope. Very sad.

    Advice to Management

    Dear Management,

    Both Davids - Thank you very much for the gratis. Amazing and very nice. But I'd give that up for more of your involvement at the store level. Please read the above feedback. Heat doesn't seem like too much ask for. Please don't have managers manage more than one store. There is a reason you probably haven't made these people district managers. IF you must do it then perhaps choose a manager from a store close by like Third/Madison/86 or Columbus/Broadway/Time Warner or Bleecker/Soho/Meatpacking and for the sake of each stores staff consider the time of year this is being done. L'Occitane can be great but we're losing something. When employees are under valued and moral is low, how much selling will happen? Energy may be free, the mood ladder may be a good reminder, cartoon cheerleader emails may be humorous but talk is cheap. I tried to address these things in a less public manner and directly but it falls on deaf ears. Want to sell more? Help Us Help You.


  10. pretty good considering it's retail....

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at L'Occitane

    Pros

    Good employee discount, Small environment, nice people and good co workers

    Cons

    Sometimes felt "out of place" or talked about


  11. Satisfactory.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at L'Occitane

    Pros

    Good work environment; nice coworkers.

    Cons

    Getting my check was a little slow.



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