L'Occitane Reviews

Updated September 16, 2014
Updated September 16, 2014
140 Reviews
2.5
140 Reviews
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Recommend to a friend
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L'Occitane Directeur Exécutif, Président du Conseil d'Administration et Président Directeur Général Reinold Geiger
Reinold Geiger
21 Ratings

Review Highlights

Pros
  • Great products with great ingredients that work (in 18 reviews)

  • Generous employee discount enabled us to purchase products for personal use (in 15 reviews)


Cons
  • Upper management knows about these conditions, or they at least should get a clue (in 20 reviews)

  • Lack of work life balance - taking personal or sick time is frowned upon (in 10 reviews)

More Highlights

Employee Reviews

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  1. 9 people found this helpful  

    A prison sentence rather than a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous  in  New York, NY
    Former Employee - Anonymous in New York, NY

    I worked at L'Occitane part-time for more than 3 years

    Pros

    The products are generally fine, easy to sell and the stores have a beautiful and seemingly pleasant atmosphere.

    Cons

    Everything else.
    Very abusive to work for. Dangle the carrot and crack the whip mentality. No work life balance trouble if you need time off. Give up your entire life and every holiday season for the promise of an additional $1.25 an hourly which ends up being 15 cents.

    The company lies to everyone customers, employees and itself alike. Some examples? L'Occitane claims in its stores and marketing it does not test on animals but is on PETAs watch list for its activities in China. They paid a half a million dollars to the FTC for a fraudulant weight loss product. They tell it's retail employees that they are important when they will most likely have to work and close a store ALONE with broken airconditioning, due to an unlawful and un-environmental open door policy, probably while another store is fully staffed for party where they are illegally serving alcohol without a liquor license or ID check all in attempts to sell Divine Cream. A foreign VP once told an associate "sell Divine to everyone Americans are stupid". The problem is the company lies to itself as it has this desire to retain its precarious and self proclaimed highend designation but its employees have crappy dental plans and are told to invite people in off the street in cold heat or wind and offer them illegal mini facials with same hands that scrub floors in unhygenic conditions.

    Much like the French art of façade, when customers walk in to a store it looks, smells and sounds mellow and tranquil even pleasant but behind the scenes the salespeople experience something much uglier. The current sales team especially is under probably the most brutal, vicious, sneaky and retaliatory upper management in its history. The level of fear in light of the job market has employees desperately trying to sell anything to anyone on a account of a computer traffic counters and angry emails from upper management. This makes it hard to build loyalty with locals especially since the company spends very little on advertising. Upper management has tons of sub plots and you'll find out you are out of favor moments before you are fired if you are lucky. Otherwise upper management has plenty of ways to torture employees till they quit or have a breakdown. This all sounds melodramatic but there are plenty of current and former employees reading this over a glass of wine or a sedative chuckling. The company is cheap enough to do the latter to most when there is a good number of employees who'd rather be put out of their misery and collect unemployment. The attempts to make all this right are in paltry forms ie pitiful preselected "gratis", 1% annual raises and an anonymous Nice Place to Work survey in which your store gets emailed if you chose not to fill out.

    Advice to ManagementAdvice

    The USA needs a massive restructuring especially in NY and corporate offices. 3 straight years of 90% + turnover and tons of reviews that say the same should speak to stockholders or France at least.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 9 people found this helpful  

    This company does not care for there employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - FTSA  in  New York, NY
    Former Employee - FTSA in New York, NY

    I worked at L'Occitane full-time for more than 3 years

    Pros

    The products are great and fulltime and partying employees are sweet

    Cons

    Constantly being micromanaged
    The hours are horrible
    No work life balance
    No real room for growth unless your gay or kissing someone's butt
    Your feelings don't matter
    Where you see yourself in the company is not taken into consideration
    Horrible return policy
    Management is unprofessional
    The pay is horrible
    No raises unless it's 10 cents in two years of course
    Dirty aprons
    Horrible stock areas
    Asked to send pictures and emails from your personal phone
    Using sick days and personal days are frowned upon
    Racist like environment
    There are maybe 3 Hispanic or African American managers in the manhattan region out of over 40 managers.
    15 minute breaks are not promoted. And it seems like when you do take your 15 it's a problem
    Managers gossiping and do no real work while the under paid staff does hard labor and have so much pressure to create unrealistic numbers
    Gratis is horrible

    Advice to ManagementAdvice

    Manhattan needs a clean sweep

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 7 people found this helpful  

    Don't apply... Looks aren't what they seem.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Associate  in  New York, NY
    Current Employee - Part Time Sales Associate in New York, NY

    I have been working at L'Occitane part-time for more than a year

    Pros

    Great products are easy to sell. That's about it.

    Cons

    Totally hate working here! Ghetto as hell. Expected to be glamour but have to stand on the street and beg, literally. Management is terrible. All they do is gossip about their employees to eachother and never fire the bad eggs cause they cheap. Management asks you a question if they don't like your answer they will text upper management and then your days are numbers. Upper management is sneaky and big liars. They promise you will get what you want and you get the opposite everytime without fail. Can't trust anyone because everybodys lookin for hours or working with upper management to get info on people they don't like. Worst job ever!

    Advice to ManagementAdvice

    Go back to highschool because you need to grow up!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 7 people found this helpful  

    How is this company still around

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - FTSA  in  New York, NY
    Current Employee - FTSA in New York, NY

    I have been working at L'Occitane full-time for more than a year

    Pros

    The discount is good that's about it .

    Cons

    Well for one the upper management is always in a cloud and have crazy demands that just aren't attainable they treat you as if your nothing and beneath them they consider you replaceable . As an employee your opinion doesn't matter your hours are cut except for the store managers and upper management of course there very busy in the back stock areas on cell phones and chatting on the phone with other managers gossiping about staff and how there weekend was . Women are not allowed to were fashionable colors in nail polish or lipstick out hair has to be pulled back because apparently this represents our "natural brand ". But truly Not so natural . The pay is horrible and there is no room for moving up unless your a favorite of course . Management is disorganized and unrealistic . Here's some good for thought l'Occitane your in a competitive field it's time to let your hair down and embrace change New York City isn't France and the clientele is very different allow your employees to be individuals and stop being so stuck up

    Advice to ManagementAdvice

    Learn how to be considerate and accept diversity

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 7 people found this helpful  

    Micromanaged and retaliatory

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at L'Occitane full-time for more than 5 years

    Pros

    Great products, most stores are quite beautiful. Competitive starting salaries/wages. Peer to peer relationships are good but are not long lasting.

    Generous employee discount, nice "gratis" every once and awhile.

    The customers are quite nice and they genuinely love the products.

    Packaging and window set-ups and displays are very pretty.

    Cons

    Low annual increases (like 1% annually). Lack of work life balance - taking personal or sick time is frowned upon. Scheduling vacation is nearly impossible and you will be required to work if you are a manager or above (to be available at least via email/phone the entire time).

    The leadership team is judgmental and cruel. They will make permanent and unalterable decisions about you based on a 5-10 minute conversation or short term observations (god forbid you have a cold or the flu or just having a bad day on the day you meet them - might as well paint a target on your head). You are literally only as valuable to the organization as your last sale (or achievement to a sales plan). Not a single person who is on the leadership team has a concern for the people in the stores or even management in stores on personal level; they will terminate any employee who voices disagreement or questions their motives. It is 100% an environment of retaliation - in fact this review could get me terminated. Wow that might even constitute a hostile work environment. It's a shame that employees have to vent frustrations about how an organization could be better on a forum like glassdoor for fear of losing one's job.

    As an organization, L'OCCITANE is actively eliminating long term employees and are replacing tenured employees across the board with younger staff who are able to be paid lower wages and work longer hours for those lower wages (especially in light of the economy many young professionals will happily take these jobs even at below market wages and even if the jobs offered by L'OCCITANE are not competitively paid).

    There exists unrealistic expectations for follow up from the most senior level down to even PTSAs. The company is 100% all about micro management. You will be expected to confirm receipt of emails, phone calls, and sometimes even confirm a confirmation for a request of information. this expectation often offends one's vacation time (see above about not taking time off). Micromanagement at this level is redundant and petty. It would likely not be necessary if L'OCCITANE retained or hired more tenured or seasoned employees (again see above).

    There is absolutely no room for advancement for PTSAs or managers.

    If you disagree with ANY directive the company takes or makes you will be terminated. If you disagree with a business tactic or system you will be terminated. If you criticize or "offer feedback" to a senior member of the team (regional managers, VPs, CEO, etc.) you will be terminated.

    There are zero full time jobs outside of being a store manager or above. Promotions from the Part time level only happen if someone is terminated above you (which can happen quite frequently so maybe there is potential to grow - just wait for someone to be fired).

    Advice to ManagementAdvice

    Work in the stores on the weekends and on holidays. . Give your staff the gift of honesty (don't just tell people their feedback - actively act, ask and listen for feedback about yourselves too) and allow for an open forum and discussion about opportunity. Don't disguise control in a layer of pretty language - PROSPERITY - is not real if in fact it is not lived by the most senior members of the team. Your leadership team lacks humility and a personal connection to the people who work daily in the stores (part timers, managers).

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 8 people found this helpful  

    No Growth, Low Pay, Monkey Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Staff Analyst  in  New York, NY
    Former Employee - Staff Analyst in New York, NY

    I worked at L'Occitane full-time for more than a year

    Pros

    Nice Products
    Nice Discounts
    Nice Brand
    Beautiful stores
    Good for Marketing Internship with low wage but will likely not hire you
    Corporate Office in Times Square

    Cons

    Horrible pay (contracted hourly pay if not managing position)
    Terrible bonus structure for those non-VP titles (communicated falsely in offer letter)
    Robotic administrative work very boring; jobs too specialized
    No visibility in regards to office changes and structural changes
    Snooty Upper Management (especially some of the women there sheesh)
    Seriously No Room for Growth even though management will say otherwise
    Too much micromanagement here as well
    False advertisements on job positions listed as senior positions or coordinators (even though really not)

    Advice to ManagementAdvice

    Learn to be humble, lose your egos, and stop telling employees there's room for growth when there really isn't. Why have over 30+ ppl left the company in the past year? Because there is NO growth.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 7 people found this helpful  

    Please, don't waste your Talent here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at L'Occitane full-time for more than 3 years

    Pros

    -Amazing company discount
    -Store level management and associates care about customers and each other. Best team of people I've ever worked with on the store level.

    Cons

    Corporate Culture of Unawareness and Unprofessionalism
    -Do not return phone calls or emails in timely manner but expect 100% compliance from managers and associates.
    -Lack of professionalism, no business phone, business's cards, requirement of using personal devices to communicate company business
    -No follow up in writing (company does not like to communicate through paperwork or email-seems they don't want to leave a paper trail)
    --Sales goals often unattainable
    -Expects to recruit and keep top talent with low pay for the amount of work and loyalty expected to company. There is almost zero room for advancement and employees aren't granted set hours each week. Company doesn't seem to understand that people work to make a living- not just because they "love" the brand and want a discount
    -Unclear communication from upper management. Constant communication about brand “Prosperity” but nothing-about things store managers need to succeed in business.

    Lack of Concern for Employee or Customer Safety
    -Safety hazards ; no air conditioning or heat in multiple stores during extreme weather conditions.
    -Employees have been required to come into work during major snowstorms and other weather events in which surrounding businesses were closed.
    -Company expects store managers to be event planners and purchase food for customers with no concern for proper food storage and preparation. (One store in particular has been required to host events and serve food items from a stock room, which also functions as an employee restroom. Another store has no sink for hand washing and is still required to serve food items for events.)
    -Employees are required to work long shifts alone with no security. (One store was robbed at gunpoint and the corporate management did not think this was something the oncoming manager needed to be told about. Since that time the store is gone back to longer hours- still with no security- while all surrounding businesses have upgraded security features)
    -Small and dangerously over stocked stockrooms. Falling Hazards, splintering wood on counters and shelves.
    -Stores expected to be detail cleaned by store managers and associates.
    -Some stores have rodents –mice, rats, vermin- Company does send exterminators from time to time, however problems are rarely solved in an orderly manner. (One store had dead rats in the ceiling; manager complained about the smell, company did nothing. Eventually maggots formed and started falling from the ceiling. Talk about a heath hazard! The company operated as business as usual for days until it was removed.)

    Lack of Integrity
    -Company will spend money on monthly events but does not fix unsightly cosmetic problems in stores.
    -Promotes “Natural” identity but products are not 100% natural
    -Everything is thrown in the trash. Zero recycling done unless individual stores have that through property management.
    -Cult like atmosphere. You must “LOVE” this company in order to work here and will be asked if you love your job on multiple occasions. Anyone they feel doesn’t measure up to that standard will be bullied and pushed out of the company.

    Work Life Balance/ Lack of Respect
    -Working more than 40 hours and not getting paid anything additional for salaried managers
    -Necessitating use of personal time and property for business (sending company emails and pictures with personal computer/ Smartphone for no additional compensation- DM’s get mad when you won’t do it.)
    --No work life balance- no additional holiday pay for all but 4 federal holidays and you are required to work.
    -No consideration for employees well being. Using PTO/sick is frowned upon and looked down as if you’re doing something wrong
    -Constantly shifting priorities and protocols with out warnings or explanations
    -Workplace bullying; if someone decides that they don’t like you, your as good as done. No amount of hard work, time or energy will save you in this High school like atmosphere.
    -Extreme micromanagement! Everything you do is observed like a kindergartner, Down to whether you check a box or sign your initials. There are multiple emails each day that must be printed and signed, only to be put in a binder, then thrown away later.

    Advice to ManagementAdvice

    You all want to get on the "Best Place to Work" list. It will never happen with the culture of workplace bulling, high levels of stress and general unawareness from upper level management.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 6 people found this helpful  

    Great products, great customers, awful leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Keyholder  in  Seattle, WA
    Former Employee - Sales Associate/Keyholder in Seattle, WA

    I worked at L'Occitane part-time for less than a year

    Pros

    The biggest perk? AMAZING employee discount (40%) and free products with every new promotion. I have so much product from L'Occitane now. I felt really good about selling it to my customers, because they really are high quality, gentle, and made from natural products. They even give a portion of their shea sales to the women of Burkina Faso. The company has a great mission.

    Cons

    THAT being said, it seems like the great ideas end in France, and get completely corrupted once they hit the United States. This winter our city had a cold snap that was much lower than we are used to. I worked in the only outdoor mall in the state, and we were required to have our doors open in below freezing weather. We couldn't keep it warm in the store, but our district manager said that we couldn't wear coats unless they were black wool dress coats (which we had to buy ourselves) and that we couldn't close the door.

    Upper management did not respond to safety concerns regarding our door lock malfunctioning, our safe not locking, or our store being dangerously cold to work in.

    When we could not make sales plan during the coldest week on record for my city since the 1980s, we had our hours drastically cut. I went from 15 guaranteed hours per week to 4 hours every other week. That's when I put in my notice to quit. I was terminated without seeing or signing paperwork, so I am not sure to this day if my severance paperwork says that I was fired, or that I left.

    They also didn't follow my city's PTO law, and never gave me my mandated sick leave after I became ill from working in a building that was less than 40 degrees for several shifts.

    Advice to ManagementAdvice

    Put your employees first, and your profits will follow. When your employees are in physical distress from your company policies on keeping your doors open, when you have to have customers call your corporate office to complain about how cold it is in the store, THAT is a serious issue. Telling your employees to "take customers to the warmer part of the store" which is less than 750 sq ft, does not help the customers who need to purchase something in the front of the store, or who want a reprieve from the bitter cold.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 7 people found this helpful  

    A downhill spiral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous  in  New York, NY
    Current Employee - Anonymous in New York, NY

    I have been working at L'Occitane

    Pros

    Employee discount, gratis, boutique hours

    Cons

    Upper level management, favoritism amongst district, regional, and store managers, no work life balance, no consideration for employees well being.

    Advice to ManagementAdvice

    The constant shifts in management seem to take a negative toll on the company. There is blatant favoritism towards certain store managers. Instead of practicing "the spirit of prosperity" and having open honest communication there is a lot of undercover scheming between upper management. No consideration for sales associates well being, drastically cutting of hours, frequent change of location, and he said she said drama is not a motivation to be a better seller. There is a lack of communication between management and employees as well as a lack of honesty. No value for long time sales associates which gives a negative image to new hires. No room for growth unless you're a favorite. This went from a job I loved going to to feeling like a number in a spreadsheet for a company that can care less about how hard I work. It's disappointing, and I wish they would practice what they preach.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Great entry level jo

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at L'Occitane part-time

    Pros

    Great people, culture and products.

    Cons

    Not much room to grow

    Recommends
    Positive Outlook

L'Occitane Photos

L'Occitane (Photo thanks to Flickr user Simon A, Some Rights Reserved)
L'Occitane (Photo thanks to Flickr user Beat Küng, Some Rights Reserved)
L'Occitane En Provence (Photo thanks to Flickr user Barney Bishop, Some Rights Reserved)

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