L'Oréal Reviews in London, England

Updated August 26, 2014
Updated August 26, 2014
303 Reviews

3.2
303 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
L'Oréal Président-Directeur Général Jean-Paul Agon
Jean-Paul Agon
145 Ratings

Review Highlights

Pros
  • Good attempts at work life balance with flexi hours implemented (in 7 reviews)

  • Fast-paced environment - a day can pass by very fast (in 12 reviews)


Cons
  • Poor work life balance, the company thinks that you need to devote 100% of your life to work (in 42 reviews)

  • Long working hours, project with no decent planning & schedule, very unorganise, bad documentations (in 21 reviews)

More Highlights

14 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Digital Director  in  London, England (UK)
    Former Employee - Digital Director in London, England (UK)

    I worked at L'Oréal full-time for more than 3 years

    Pros

    Innovative, fast moving, young, fresh culture and forward thinking

    Cons

    A little too hierarchical for my liking and you really need to be a French national to succeed.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    You will feel younger every day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance  in  London, England (UK)
    Former Employee - Finance in London, England (UK)

    I worked at L'Oréal full-time for more than 3 years

    Pros

    Product
    Benefits
    Easy to promote
    Discounts
    Side benefits

    Cons

    Working Hours
    Culture
    You have to speak French
    Salary
    IT systems

  3.  

    Horrendous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Training Manager  in  London, England (UK)
    Former Employee - Regional Training Manager in London, England (UK)

    I worked at L'Oréal full-time for more than 10 years

    Pros

    Not many to be honest, product allocation was pretty good that's about it.

    Cons

    Stressful, pressurised, long hours, not a family orientated company at all, pay not great for hours put in, no support from company! I wasted to many years working for them.

    Advice to ManagementAdvice

    HR are useless!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Low compensation and high pressure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - National Account Manager  in  London, England (UK)
    Current Employee - National Account Manager in London, England (UK)

    I have been working at L'Oréal full-time for more than a year

    Pros

    - Fast career progression. You can move from an NAE role to Senior NAM in under 3 years if you put the hours in
    - Large FMCG with passionate people
    - Agile working is about to come in, which will open the door to a more flexible style of working condition
    - Recruiters and hiring managers regard L'Oreal as a great asset to have on your CV
    - The teams are particularly social
    - The average age within the sales and marketing teams is under 30, with some who manage large accounts (including the grocers) being in their mid 20's, and so you are given a lot of responsibility early on

    Cons

    - High pressure and low work/life balance. It's not unusual for the commercial and marketing teams to be in the office at 8/9pm at night during the week
    - People tend to cover their own backs and are slow to make decisions/commit which makes gaining sign off to undertake activity quite a drawn out affair
    - The compensation is notoriously low for the market. The UK MD recently stood up in front of the commercial team and told us that he was aware that we could all work else where for more money and a better work/life balance if we wanted
    - There are a large number of interns and people on the graduate scheme (the company seems to rely on them to function)
    - The sales team are not only expected to manage their account but are also responsible for account finance, supply and promotional planning and delivering marketing presentations to accounts
    - There is limited trade marketing within L'Oreal and so the sales/marketing teams are divided up into multidisciplinary teams and tasked with trade marketing for brands, on top of their own jobs (it often feels like you are doing two jobs)

    Advice to ManagementAdvice

    - Increase head count! Sales and marketing teams should not be undertaking trade marketing activities as well as finance and supply; they have their own jobs to do. It often comes across as a way of keeping headcount and salary payments down
    - People tend to stay for a maximum of 2 years. This should tell you that there is an integral cultural problem that needs to be addressed
    - Don't be afraid to make decisions! Asking for the same work to be completed multiple times just wastes time that can be spent working with customers

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6. 6 people found this helpful  

    Last as long as you can- then don't hesitate to leave!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)

    I have been working at L'Oréal full-time for more than 3 years

    Pros

    -Discounted products
    -looks great on CV
    -good opportunities to learn
    -can move into international roles

    Cons

    -no work / life balance
    -v long hours
    -political, if you are not in the 'clique' you will not progress well in this company
    -no transparency on salary bands, you have to fight for increase at every opportunity given
    -if they want you to leave they make this obvious - via unwarranted capability process or just limiting your progression so you feel you have no choice but to leave
    -high pressure which leads to a very stressful environment
    -large workload but small teams due to limited headcount
    -meeting charters not respected, not unusual to have a meeting commence at 6pm
    -there is a need to permanently cover your back by cc'ing all into e-mails or following up any phone calls with a written e-mail
    -as an employee you do not feel valued, you feel replaceable

    Advice to ManagementAdvice

    1. Your employees are your assets- remember that.
    2. GM's -you need to manage your egos.
    3. Before pointing a finger of blame at an employee, look at the assets/resources they are given to do their job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    horrible environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandising  in  London, England (UK)
    Current Employee - Merchandising in London, England (UK)

    I have been working at L'Oréal full-time for less than a year

    Pros

    the free products/discounts and company reputation

    Cons

    working hours, lack of lunch break, unfriendly people, high stress culture, no support or training

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8.  

    The best in beauty, passionate people and standards of excellence

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at L'Oréal full-time for more than 10 years

    Pros

    L'Oreal is an incredibly entrepreneurial place where you can gain a tremendous amount of experience.

    Cons

    Perhaps lacking in modernity and really behind when it comes to technology.

    Advice to ManagementAdvice

    Look outside the L'Oreal group for inspiration and be more connected to the local community.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Demand Planner L'Oreal Paris

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Demand Planner  in  London, England (UK)
    Current Employee - Demand Planner in London, England (UK)

    I have been working at L'Oréal full-time for more than a year

    Pros

    You get free products or pay a reduced price. The employees are usually young and motivated. Working at L'Oreal is not only linked to cosmetics, trends in fashion, music and film are also important and part of the job.

    Cons

    Long working hours, high pressure from management. young professionals tend to work for themselves only - helping colleagues and supporting them is not within people's interest at L'Oreal.

    Advice to ManagementAdvice

    senior management is not approachable at all.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Bullying does exist here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Force  in  London, England (UK)
    Former Employee - Field Force in London, England (UK)

    I worked at L'Oréal full-time for more than 8 years

    Pros

    Staff shop
    Great to have on your cv

    Cons

    Management bullying does exist , and HR do not help you .... They bully you into not taking it to tribunal....managers get promoted who have complaints for bullying team
    Favouritism encouraged
    5-6 hrs driving on top of your 8 hr day is allowed by HR
    Meetings last for hr...8am start 7pm finish , even though there is a L'Oreal meeting charter up on the walls
    If you have over 8 yrs service they try to get you out rather than pay the salary , trying to go down the capability route , watch out !

    Advice to ManagementAdvice

    HR need to listen to the team members about management bullying it does go on and needs to be addressed

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    What's it Like to Work for L'Oréal?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at L'Oréal full-time for more than 5 years

    Pros

    - High Levels of Responsibility given early
    - High Budget Spend
    - Some freedom to Try New Ideas
    - People are generally intelligent, motivated and ambitious

    Cons

    - Political
    - Incredibly slow moving, decisions take a long time by which point the competition has already sped
       ahead
    - Legal are ultra strict and inefficient, only accept paper submissions
    - Company is completely inefficient, repetitive reports, work which could be automated
    - IT is shockingly bad. Internet down for half days at a time, months to resolve
    - Email culture, cc everyone to cover your backside
    - Senior Management are arrogant, false, pretend to care because they've been told to show more
      empathy
    - Scores very low on internal worker survey vs UK average
    - Meetings NEVER start on time, not uncommon for senior meetings to run over by 5,6 hours
    - Late nights are inevitable as there simply aren't enough people to cover the workload
    - Headcount is kept unbearably low, the very minimum to get the job barely done
    - Due to such heavy work load many have checked out on stress leave
    - As another poster said they think you'll never leave
    - No salary bands are published, zero transparency from upper management ( this is starting to
      change)
    - HR have no succession planning or a very vague plan of you can be a General Manager within 5
      years
    - The place practically runs on Interns and Grads who are brought through the Management Trainee
       programme but are really a form of cheap labour and often take up positions that would be full time
       headcount in other firms

    Avoid unless you just want the name on your CV

    Advice to ManagementAdvice

    Bring in IT teams who are not just help-desk support

    Your people are valuable and not just commodities to be kept to the lowest level possible

    Learn how to be more agile, make decisions faster, allow people to fail but learn from the experience

    Drop the arrogance

    Become FULLY transparent, starts all the way at the top

    LISTEN to people at exit interviews and don't assume 'they'll be back' or 'they wont like it' there are very good / fixable reasons why people leave

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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