LA Quinta

  www.lq.com
  www.lq.com

LA Quinta Reviews

Updated November 6, 2014
Updated November 6, 2014
101 Reviews
3.2
101 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
LA Quinta President and CEO Wayne B. Goldberg
Wayne B. Goldberg
40 Ratings

Review Highlights

Pros
  • Fun and customer-focused corporate team and balanced family-oriented culture (in 3 reviews)

  • There are some great people that work for this company (in 3 reviews)


Cons
  • Since the company is cloud based and most services are outsourced, there is little opportunity for advancement (in 6 reviews)

  • Front desk expected to do everything after 4pm (in 10 reviews)

More Highlights

Employee Reviews

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  1.  

    Front Desk Clerk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Service Representative in La Palma, CA
    Current Employee - Front Desk Service Representative in La Palma, CA

    I have been working at LA Quinta part-time (more than an year)

    Pros

    Family-oriented environment with wonderful people. I worked here during my transition from high school to college. The co-workers really helped you feel at ease and looked out for one another.

    Cons

    Not luxury accommodations and so the benefit of staying at other La Qunita's around the United States did not wow anyone. The pay rate could be improved.

    Recommends
    Positive Outlook
  2.  

    Company was a fun place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Virginia Beach, VA
    Former Employee - General Manager in Virginia Beach, VA

    I worked at LA Quinta full-time (more than 3 years)

    Pros

    Worked for the company starting as a Front Desk Clerk and leaving as a General Manager. If you are willing to up and relocate to different cities and states there is much opportunity for professional growth. Company conferences were awesome. Upper level management very personable and make the effort to actually spend time meeting hotel level team members. Free night stays at all locations. Good benefits package and 401k.

    Cons

    Difficult to truly relax when not at hotel. Most locations only have 1 salaried manager whether the hotel has 75 rooms or 150 rooms. So, there is an increased chance you have to completed drop what you are doing if there is an emergency. Additionally, because you typically do not have an AGM, when you do go on vacation you have a ridiculous amount of administrative work to catch up on upon return. Customer review/survey module makes no sense the way it is structured. A guest can scale your site from 1-10 but the company states anything below a 7 is considered a 0 which affects your potential bonus. Company mostly only invests in the nicer hotels in regards to renovations and upgrades; does not seem to care much about the condition of the older "original grand-daddies" in the company because they are cash cows with less overhead.

    Advice to ManagementAdvice

    Make realistic expectations based upon hotel location, trend and condition. Invest in all of your properties so there is consistency among the locations. It makes it difficult to achieve customer service/cleanliness (in regards to case goods in rooms and capex items) when a guest goes from a newer LQ Inns & Suites location to an older hotel. The older hotels suffer greatly in terms of some goals because of this.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    I found the corporate office to be one of the best places I've ever worked.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate IT in Irving, TX
    Former Employee - Corporate IT in Irving, TX

    I worked at LA Quinta full-time (more than 3 years)

    Pros

    The leadership of the company is very easy to access and they actually listen to your suggestions/comments. When talking work /life balance, they actually practice what they preach. I was in a position where I would have to sometimes take time off at a moments notice and never had a problem working things out with management.

    Cons

    The biggest challenge I found is that there is too much that is not yet automated which caused many hours of extra work to meet some deadlines. Since the company is cloud based and most services are outsourced, there is little opportunity for advancement. They recently did an IPO which I think was not in the best interest of the employees. Now that they are public, many of the motivational activities they did will slowly go the way of the dinosaur. I have seen this before when a private or small company changes to where they have outside stakeholders (shareholders) who are more interested in profit than employee attitude.

    Advice to ManagementAdvice

    Now that you are a 'big' company with shareholders to worry about, please do not do as most companies do and lose the small company attitude that I saw with the employees. Also, during your reorganization, instead of bringing in outsiders to management position, reward the employees you have that have earned those positions thru their hard work and dedication.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Front desk

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LA Quinta

    Pros

    Was a very good customer service experience. I definitely have more patience for all customer service employees after having this job. Especially anything to do with computers.

    Cons

    It was not a very safe environment. The front desk had things stolen all the time, and as a receptionist, I had to deal with homeless people, and a few other scary situations throughout the time working there.
    They also didn't keep the hotel up, so it often had many problems and multiple complaints from the guests which got old very quickly.
    There was also very little room to grow in this company. Only two upper level jobs within the hotel.

  6.  

    Awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Service Representative in Hayward, CA
    Current Employee - Front Desk Service Representative in Hayward, CA

    I have been working at LA Quinta full-time (less than an year)

    Pros

    Free water and cookies. Location next to a Starbucks

    Cons

    Understaffed, no proper training at all

    Advice to ManagementAdvice

    Train new employees correctly for at least a month

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    "Learn as you go" job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Service Representative in Columbus, OH
    Current Employee - Front Desk Service Representative in Columbus, OH

    I have been working at LA Quinta full-time (less than an year)

    Pros

    Nice co-workers, when you see them 5 mins during shift change.

    Cons

    GM doesn't care about anyone but himself. No work-life balance. Not flexible with schedules. Understaffed. Manager doesn't care that they clean the very minimum. Front desk expected to do everything after 4pm. No real training for front desk. You have to learn everything as you go and don't bother asking the manager because he just gets upset like you should already know everything after the first week.

    Advice to ManagementAdvice

    Care more about your employees. Make sure you have adequate staff. Offer bonuses and incentives and pay increases. Make the employees feel valued. Put the money into the buildings. That's the biggest part that makes the customers return.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Great property, bad management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Service Representative in San Jose, CA
    Former Employee - Front Desk Service Representative in San Jose, CA

    I worked at LA Quinta full-time (more than an year)

    Pros

    The hotel was recently renovated and all the rooms are very nice. The room rates are high and the hotel sells out at least one night a week. The people I worked with were great, the general manager was great, and I generally enjoyed the job itself. I learned a lot about the hospitality industry, and I appreciated how much my co-workers taught me about various aspects of hotel management. That ALONE is the only thing I can say was beneficial for me.

    Cons

    The owners are horrible. They pay their employees minimum wage with no room for growth, while they pocket all the revenue. I worked at this company for over a year and was only offered a raise after I asked: .50 cents. Also in the one year that I worked there, they went through FIVE DIFFERENT GENERAL MANAGERS. That's a bad sign.
     They do not appreciate the employees, and the hard work they put in here. After getting the same job at a different hotel and getting offered almost double what I was making here, I realized how much I was taken for granted at this property. They also had employees on 24HR surveillance and would often pull up the feed from the homes, call us and reprimand us for not standing up straight or checking our cell phones. Clearly no trust there.

    Also: SEVERELY understaffed - probably because no one wants to work at a place and make the same amount of money that fast food employees make. I often worked 8 hour shifts completely by myself. Going to the bathroom and leaving the desk completely unattended was always super fun. As a front desk agent, I also served as housekeeper, maintenance, and manager during several shifts... for minimum wage...

    I wouldn't even suggest working at this company to my worst enemy. FUN FACT! They don't give their employees a lunch break. So you get to stand for 8 hours straight. Eat a big meal before your shift, I guess!

    Advice to ManagementAdvice

    Show the employees that you actually value them. Turnover is bad, and you wonder why? Treat your employees well and maybe they'll actually stick around. The rooms are so nice, and the rates are so high. You can afford to pay the people that work so hard to sell your rooms while you sit at home watching recorded tapes of them to make sure they're doing their jobs correctly.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Great place to start.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Service Representative in Miami, FL
    Current Employee - Front Desk Service Representative in Miami, FL

    I have been working at LA Quinta

    Pros

    Great atmosphere, good for starting and gaining experience in hospitality, you learn many needed hotel procedures and software with ease.

    Cons

    May become stressfull at times, pay isnt all that great with no experience. When busy very difficult to take a break.

    Advice to ManagementAdvice

    No advice to management.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Great company, needs to invest more in their employees.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LA Quinta

    Pros

    The owners are very nice, kind, and give bonuses.

    Cons

    Late hours, no security for front desk agents.

    Advice to ManagementAdvice

    Invest in your employees and provide your hotel with security both for the guests and the employees.

  11. 2 people found this helpful  

    Indeed, there is potential here...and I wish you well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at LA Quinta full-time

    Pros

    A helpful, optimistic, we're here for you corporate culture that permeates the corporate office
    Overall, remarkably kind, generous and sweet people that care for the guests and for each other
    Nice office with covered parking with great views
    Highly talented people working with very tight capital constraints

    Cons

    Blackstone still has its hooks in LQ and due to the massive debt they've saddled the company with....corporate office is understaffed and long hours happen
    Corporate culture can be a bit silly/doofy - a little lowest common denominator
    Company lacks scale - easily acquired by a larger competitor

    Advice to ManagementAdvice

    Enhance management training and coaching for staff at VP and above
    Implement 360 reviews above manager level
    Hire more staff

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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