LBM Reviews

2 Reviews
2.5
2 Reviews

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Employee Reviews

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  1.  

    Telesales agent

    • Work/Life Balance
    • Career Opportunities
    Current Employee - Telesalest  in  Stockport, England (UK)
    Current Employee - Telesalest in Stockport, England (UK)

    I have been working at LBM part-time for more than 3 years

    Pros

    Really good atmosphere and managers

    Cons

    Not a good site from motorway

    Advice to ManagementAdvice

    Nothing

  2. 1 person found this helpful  

    Telesales/Customer Service Outsourcing at its worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Sales Agent
    Former Employee - Direct Sales Agent

    I worked at LBM full-time for more than a year

    Pros

    Some of the people I met there are still friends, you will meet a lot of people so some of them are bound to be good.

    Cons

    They will constantly find ways to both push you to sell dishonestly and change their assessment criteria to deny the majority of people any monthly bonus. Those 'performing best' were lying through their teeth to customers and those selling honestly and hitting their targets would be picked up on the smallest thing to deny any bonus payout for any single mistake in any call. As an outsourcing company they still get the contract bonus for performance, they just refuse to pass it on to employees.

    Advice to ManagementAdvice

    Teach staff to sell honestly, managers constantly push different underhand tactics to maximise number of staff deals then the next month that tactic will be flagged as unacceptable so they will devise a new one.

    Doesn't Recommend
    Neutral Outlook

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