LUZ Reviews

Updated June 20, 2015
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3.8
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Monique Rivas
11 Ratings

16 Employee Reviews

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  1. Good place to work, but limited growth potential

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Project Manager in San Francisco, CA
    Former Employee - Associate Project Manager in San Francisco, CA

    I worked at LUZ full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    One of LUZ's goals is to the best place to work in the industry. Although it has lately moved a little away from that end, placing more of an emphasis on sales and growth, it is still a very good place to work: management is reasonable in its demands, employees are friendly, and the overall atmosphere is casual but professional.

    LUZ is extremely good at hiring the right people. 90% of hires are talented, motivated individuals, and the other 10% "leave" within a few weeks. They also do a great job training their new hires, with a two-week training plan for everyone followed by hands-on training from team members.

    LUZ is also at the top of its industry; it is wholly focused on the life science industries, and it does its job very well. It is currently in a "growth stage" which will probably not pan out, but it will probably be looking to expand its workforce in the coming months, particularly for its Boston office.

    Cons

    Plain and simple, LUZ is a penny-pincher. Good workers can expect regular raises in the 1 - 3% range. Getting promoted from Project Coordinator to Associate Project Manager took me from $42K to $46K; not a huge addition to an already very low San Francisco salary.

    Growth potential at LUZ is limited. Mediocre employees can expect to keep doing the same thing month after month, year after year, while no distinction is made between "good" and "great" employees: they get rewarded when it's convenient (yearly performance reviews, or when a position opens up) and they get rewarded in the same manner. For those really looking to progress in their careers, I recommend using LUZ a jumping block to other things.

    Advice to Management

    While you're doing a great job hiring and training new talent, more needs to be done to retain top talent, especially production staff (it's become a trend for top project managers to leave within a year or two of joining LUZ). While growth is great, don't lose your focus on what made you succeed in the first place: a commitment to delivering the highest quality life science translations and a desire to be the best place to work in the industry.


  2. "Choose LUZ - an excellent opportunity to be part of the future of the language industry!"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Manager in San Francisco, CA
    Current Employee - Business Development Manager in San Francisco, CA

    I have been working at LUZ full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing leadership that values work/life balance
    Visionary & brilliant CEO that has transformed the company in less than 6 months
    High pay & excellent benefits
    Tight knit family work environment that is laid back but very professional at the same time
    Flat out a fun place to work - the Committee of Good Times ensures this!
    Highly intelligent workforce that is comprised of experts from around the language industry
    Top-notch technology
    Quality is the #1 goal above all else
    Lots of freedom - no micro management here
    Your opinion counts and will be listened to - open door management policy
    Tremendous room for growth

    Cons

    Normal yet minor growing pains but they will come to pass in the near term

    Advice to Management

    Keep doing what you are doing, it is working!


  3. Great company for growth opportunities and fairness

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LUZ full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The management team really cares about the quality of the product and the quality of the company.
    They are open to ideas and there is always an opportunity to be heard if you think things can be done better.
    The company believes in promoting from within, and there is always an opportunity to grow.
    Compared to other translation companies, this is definitely a progressive and supportive environment, and employees have an opportunity to experience all aspects of the localization world, and aren't just pigeonholed into doing specific tasks.
    Benefits are good, and vacation time (especially the holiday time off) is great.
    Company was always supportive of personal growth and understanding about work/life balance.
    Offices are all great, and going into work each day feels good when you have great offices.
    They really foster an atmosphere of teamwork and camaraderie, and encourage teams to be supportive of each other.

    Cons

    Company is going from being a small company (where the culture was based around the employees' personalities) to being a larger company (where personalities must fit into the culture). There are some growing pains associated with this.
    Policies aren't always flushed out yet, so there are times when we have to "wing it", which can be frustrating.
    PMs are given a lot of responsibility, which is a good thing, but with that sometimes comes some long hours.

    Advice to Management

    Don't forget what made the company great up to now. You don't want to lose what made LUZ special in the first place at the expense of growth, otherwise it will become "just another" localization company.


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  5. Helpful (1)

    Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LUZ full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing attitude among employees.
    Open door policy with management.
    Employee work/life balance focus.
    Commitment to clients and quality.

    Cons

    Rapid change can sometimes lead to confusion.
    Growing pains to a larger organization causing some stress between the old guard and the new guard.

    Advice to Management

    Continue to be transparent.
    Continue to make investment in infrastructure a priority.


  6. Helpful (1)

    Growing company with the goal to be the best place to work at in the industry

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LUZ full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Growing company with lots of growth opportunities for employees if they are willing to go the extra mile.
    Open to employees moving to a different position within the company to help people grow and foster what they're good at.
    Upper management is open to input and cares about the company culture.
    Great organizational structure, including a tech support team as well as a vendor management team.
    Offices are strategically located across the US and Europe.
    ISO certified; use stringent rules for document and folder organization, making it easy to work across sites/teams.
    Top-notch proprietary project management tool.

    Cons

    Not many perks available yet to compensate the employees for their hard work.
    Upcoming changes are not always communicated with enough notice.

    Advice to Management

    Provide more updates on what is happening behind upper management doors.
    Keep listening to what your employees have to say in order to make us feel included in the (very exciting!) change process. Come up with perks to retain valued employees.


  7. Helpful (1)

    Fast pace work but many interesting clients

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in San Francisco, CA
    Current Employee - Project Manager in San Francisco, CA

    I have been working at LUZ full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Job security, good place to learn about the localization industry, great colleagues from all over the world. Really good proprietary tool for project management.

    Cons

    Work/life balance can be a challenge. Many extra hours go unpaid or with no PTO. There is no work from home policy. Not many experienced people left in the company.

    Advice to Management

    Hire more experienced people and also enough of them so people don't burn out.


  8. Helpful (1)

    Growing Company with A Lot of Heart

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LUZ full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Growth and opportunity, Work/life balance and flexibility, Super smart people, Management committed to improving areas of weakness.

    Cons

    Very young staff with little business acumen and sometimes lacking common sense, Resistance to change within the "old timers" group of the staff (typical of growing companies).

    Advice to Management

    Invest in hiring more experienced people. The less experienced folks may be cheaper, but their lack of loyalty, willingness to move around, and immaturity is not worth it.


  9. Helpful (2)

    Growing company, great people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in San Francisco, CA
    Current Employee - Anonymous in San Francisco, CA

    I have been working at LUZ full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    LUZ is a company that really cares about its employees. Fast growth always bring challenges and it is how a company deals with these challenges that sets it apart - LUZ is committed to investing in its people and making the working environment constantly better. Change is hard for some, but there is a real desire and commitment to not be complacent and constantly improve. It is a fast-paced environment, which is pretty typical in the industry, but it is not a revolving door with low retention among employees. People stay and want to stay because they realize that changes are happening to make things better and to make the company more scalable. Work-life balance is important to senior management and there is real effort to keep constantly moving towards this.
    The people here are great - lots of articulate and intelligent individuals who are supportive and want to learn. This has created an environment of collaboration that fosters creativity and an exchange of ideas

    Cons

    Office location is great, but parking is expensive if you want to drive into work.

    Advice to Management

    Keep on keeping - there is a lot of momentum and change going on, and it's critical that LUZ remains transparent and lets people know, at all levels, why changes are happening and when


  10. Helpful (1)

    Smart company full of great people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LUZ

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Managers are attentive and genuinely care about their employees well-being. Tracking capacity and distributing work evenly are big priorities. The company does not feel like a revolving door as at many large translation companies. Salaries are on par with other large translation and localization companies, with medical, dental, 401k, vision, etc. The technology is fantastic and the support team is always ready to help you out of a jam. The San Francisco office is beautiful, perfectly located and everyone who works there is really helpful and easy to get along with. The folks from the other offices are great too. The company is growing quickly and there are opportunities for advancement.

    Cons

    Work can occasionally be unpredictable. Clients are demanding and you may sometimes feel you're bending over backward to meet unreasonable or unrealistic requests. The review process is frustrating. Growth is leading to a lot of changes, almost all of which are for the better but can sometimes be confusing.

    Advice to Management

    Keep focusing on being the best place to work. Fight to keep good people.


  11. Helpful (3)

    Upper Management only cares about the bottom line

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LUZ full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    -Some great people work there (or at least used to)
    -Strong emphasis on quality deliverables
    -Strong focus on client service and satisfaction
    -Some good technology

    Cons

    -Constantly over-worked with no comp time or over-time pay
    -Upper management talks a good game but doesn't deliver on promises
    -When mistakes are made upper management discards people like trash (zero loyalty is shown)
    -Work is not distributed equally
    -Young workers are abused and poorly paid because they don't know any better

    Advice to Management

    CEO should take a step back and be less involved so her employees can actually do their jobs.



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