La Madeleine

  www.lamadeleine.com
  www.lamadeleine.com

La Madeleine Reviews

Updated December 17, 2014
Updated December 17, 2014
36 Reviews
2.2
36 Reviews
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Jean-Roch Vachon
7 Ratings

Employee Reviews

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  1.  

    Working for the La Madeleine Company was the most disrespectful and belittling expierience of my adult life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at La Madeleine full-time

    Pros

    Upon applying for a position at La Madeleine I looked forward to the steady pay and the warm environment.

    Cons

    The management system is in disarray. The revolving door approach to in house management creates an atmosphere of distrust. Without having expierience with employees every few months you are once again being treated as a new hire by the newly adjusted manager.

    Advice to ManagementAdvice

    Individuals rise to the level which is expected of them. Transfer more responsibility to hourly employees and scale back the micro management and you will encounter a happier more engaged group of employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    abusive upper management and long hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at La Madeleine full-time (more than 5 years)

    Pros

    hard working managers and employee at the restaurant
    growing company
    good food and discount

    Cons

    upper management only cares about the bottom line and profit ..
    rude abusive district managers that will verbally abuse you and a HR department that will never back you up .
    They promise job advancement but you better be ready to kiss up and be a favorite for that to happen
    they work you very long hours and no help is given if a manager is out.
    With this company there is no work-life balance even if they say there is .
    There are no staff and the few they have are overworked.
    Used to be good benefits but the company has gotten cheap

    Advice to ManagementAdvice

    You need to visit your stores and really see whats going on. You should talk to your managers and employees and find out how you're failing them
    You should give help to the stores when they are short staffed and management are out or sick

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    My worst job so far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Flower Mound, TX
    Former Employee - Cashier in Flower Mound, TX

    I worked at La Madeleine full-time (less than an year)

    Pros

    Decent pay, the customers weren't bad, the head manager was the sweetest manager I ever had, the work wasnt terrible, they were not under staffed

    Cons

    assistant managers ignored employee input on anything, employees harassed me on a daily basis, equipment constantly broke, food made me sick every time I ate it, dishes were never clean and the cups always had lipstick stains on them, pastry case and dish washing station both had mold and were never cleaned

    Advice to ManagementAdvice

    when several employees say they've seen mold around the restaurant your response should not be "nope youre wrong" and do nothing to even investigate, also when you see harassment happening its unprofessional to sit back and even join in

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Pastry associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pastry Associate
    Former Employee - Pastry Associate

    I worked at La Madeleine part-time (less than an year)

    Pros

    None other than a 50% discount

    Cons

    Before hiring you they tell you that you will recieve great training and tell you what the hours are which work great with your schedule... once they hire you they put you with people who dont want to train you and dont care if you succeed and the hours are different than what was said. They lie to get you on than do nothing to keep you.

    Advice to ManagementAdvice

    Give proper training

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Depressing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at La Madeleine full-time (less than an year)

    Pros

    The only positive here was the food. Discounts are 50% but you would usually spend at least an hour worth of work pay on a dinner here, even with the discount. Catering Regional Sale Manager was very insightful and helpful.

    Cons

    Worse General Manager ever
    Will cut your hours and at the last moment
    Will get in trouble for lack of sales on rainy, snowy days smh
    Accountable for events that are out of your control
    LOW salary for a lot of work
    I was told to walk $600 of catering food to an event in a snow storm with a push cart and was not given any tip even though there is a manadatory delivery fee that Catering specialists never see. Many will not even tip because of this mandatory fee.
     General Managers will lie and throw you under the bus for ridiculous reasons. My manager knew cashiers were keeping surveys and giving fake reviews and allowed it so that the store can look better.

    Advice to ManagementAdvice

    Your general managers will set the tone of the store. If you are constantly seeing people quit and unhappy, it is probably the managers they have to deal with and the low salary that they are receiving.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    One of the worst jobs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Line Worker : Bakery in Round Rock, TX
    Former Employee - Line Worker : Bakery in Round Rock, TX

    I worked at La Madeleine part-time (less than an year)

    Pros

    $8.50 per hour. Good looking Bakery

    Cons

    Bad employees, discrimination, filthy, over-worked, understaffed, ill-prepared, potential health hazard, bad scheduling, VERY bad training, re-used past date food

    Advice to ManagementAdvice

    ALWAYS schedule bussers when busiest ! Get the employees more involved, train them better so they ALL know what to do ! Arguing with staff is unacceptable. Discrimination uncalled for. Couldn't do it as a part time job, won't make a career out of it ! Make working here a place that feels like home and not just a paycheck !

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    The plantation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at La Madeleine full-time

    Pros

    pay comes on time but its not enough to survive

    Cons

    horrible pay, you can not pay your bills with this plus they only give you about 30-33 hrs a week. management just cares about how much the store made that day, they will cut your hours so they can save money, be rude, get into arguments. The busboy at my location told our GM he was getting burned by the washing chemicals and she told him there was nothing she could do. He asked her repeatedly to get him some gloves, she said no and he ended up buying his own on his 8/hr budget. She knew he was a recent immigrant by himself and she gave no cares.

    Advice to ManagementAdvice

    Care

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Operating under constant stress and intimidation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - I T at Corporate HQ in Dallas, TX
    Former Employee - I T at Corporate HQ in Dallas, TX

    I worked at La Madeleine full-time (less than an year)

    Pros

    Outside of the I.T. department the company knows how to have fun. All hands meetings and holiday events have a lot of generous gifts and fun give-a-ways done at various offsite locations. Lots of catering and employees bringing in baked goods, there always seems to be good food around. Employee discount at cafes is a nice perk.

    Cons

    Within the network group of the I.T. department: a very rigid top-down hierarchical corporate structure that is heavily compartmentalized, little room for advancement, no empowerment to make decisions or ability to collaborate with peers, and no respectful questioning of decisions that are made in private by micro-managing bosses with absent scruples and hair trigger tempers who operate under the philosophy of Procrustean Rule.

    I.T. Management openly bullies and speaks ill of sub-ordinates and it is not uncommon for managers to publicly dress down an employee in front of peers (personally witnessed multiple times). This is a very do what you are told, don't question me or be fired type of place.

    This is a hostile work environment where the ends always justify the means. Human Resources appears to strictly be there to protect the company; employees have little to no means of legitimate recourse from unjust treatment. Keep your dignity and stay far away from this place.

    Advice to ManagementAdvice

    The company vision, mission, and culture that the executive team says they want is disconnected from the actual reality of what is in practice by middle and lower management. Which begs the question, what are the true values of the company?

    The network management team must be replaced by true and competent leaders that can successfully implement projects without major disruptions to daily operations of the cafes and are able to treat staff with dignity and respect.

    Doesn't Recommend
    No opinion of CEO
  10.  

    Not a career type of job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Assistant in Atlanta, GA
    Former Employee - Service Assistant in Atlanta, GA

    I worked at La Madeleine full-time (more than an year)

    Pros

    Some guests are actually really nice! One could level with them and talk as if you've known each other forever. You'll know who the best workers are immediately. Able to be an asset immediately. The hard work guarantees more hours.

    Cons

    You'll also have a lot of mean guests. Some expect special treatment and that's fine, it's the ones that want more than that are what could run your day, as they usually travel in packs. You'll also know that most of the employees are lazy and would rather be on their phones or joking around. A lot of unprofessional attitudes toward the guests. Asking for a raise is blasphemous. Managers undermine each other and discipline is inconsistent. Your advancement relies on butt kissing, noy merits.

    Advice to ManagementAdvice

    If you would like to keep good help, treat good help well and take care of them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    A waste of time!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Tysons Corner, VA
    Former Employee - Assistant Manager in Tysons Corner, VA

    I worked at La Madeleine full-time (more than 3 years)

    Pros

    The pay was enough to give it a chance.

    Cons

    Filthy! Discrimination! Told by upper management some managers were hired because they needed bodies. Working conditions. Bug and rodent infestations. Need I say more. Nobody cared about associates.

    Advice to ManagementAdvice

    Visit your stores and stay for awhile, see the big picture, not just dollars.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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