Lab Support Reviews

Updated August 24, 2015
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38 Employee Reviews

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  1. Helpful (1)

    Good Entry-Level

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiter in Houston, TX
    Current Employee - Recruiter in Houston, TX
    Recommends
    Positive Outlook

    I have been working at Lab Support full-time (Less than a year)

    Pros

    This is a great entry-level position to get your feet wet in sales. With a good commission structure and a winning culture, this is a company that only has growth in its future

    Cons

    If you do not have a scientific based degree, you could face some difficulty understanding some of the lingo. However, the training programs more than help coach you towards success!

    Advice to Management

    Continue to reward and recognize your employees. Your growth model and process works! Do not deviate from the model as all companies should function like this.


  2. A good temporary job

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Lab Technician in Pittsburgh, PA
    Current Employee - Lab Technician in Pittsburgh, PA
    Positive Outlook

    Pros

    Depending on the company location you get placed at, hours can be very flexible since you are on an hourly wage. It is mostly up to you, the employee, if you want to get paid or not (within reason, obviously you will not be employed long if you take off days every week). It is a good job to have if you are freshly coming out of undergrad and are unsure of what you want to do, either work or go back to school. The pay is okay... but could be better. Depending on where you work, you have the opportunity to get raises if you are working well.

    Cons

    If you work at a facility that has a large mix of full-time, salary-paid workers will various degrees (Master's & PhD's, you might experience that you feel like a second-class citizen. This is mostly not Lab Support's fault, it just comes with you working environment and how upper management views the role of contractors.


  3. Helpful (1)

    Contractor lab chemist

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Lab Support full-time

    Pros

    Help improve on resume and give interview recommendations.

    Cons

    While its understood that this is a temping agency, they offer zero help in locating a permanent position. You are just another paycheck to them.


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  5. Helpful (1)

    Sr. Recruiter

    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lab Support full-time

    Pros

    Good peopel and company because Apex System joined

    Cons

    All about numbers and running your own business


  6. Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook

    I have been working at Lab Support full-time

    Pros

    Free reign to get out of the office and go on sales meetings. They actually want you to be out of the office as much as possible. Hiring more young people. Improving their internal policies.

    Cons

    Earning potential is totally dependent on your location. Some locations are simply more lucrative than others. Doesn't pay a great base so they hire a lot of new grads which populates the company with people who don't have a ton of sales/recruiting experience. Lab Support loses a good deal of business because they can't deliver fast enough. Internal training is very impersonal and not effective

    Advice to Management

    Pay sales people more to attract better talent. Improve training by making the groups smaller and more scientifically focused.


  7. N/A

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - California in Calabasas, CA
    Current Employee - California in Calabasas, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Decent health benefits. Sometimes there are fun events Onsite Gym. They do promote healthy living. Free Coffee

    Cons

    Horrible work atmosphere since acquisition of apex. Work place morale has gone way downhill since layoffs. Terrible compensation plan. Will find any reason to deny you your earned bonuses. No room for growth. No way to move laterally within company. Changes made every 6 weeks or so to compensation plan... Never in your favor

    Advice to Management

    Come up with a better compensation plan, and give your employees what they deserve. Stop changing things every x amount of months.


  8. Helpful (1)

    Not recommended

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - R&D Lab Technician in Charlotte, NC
    Former Employee - R&D Lab Technician in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook

    I worked at Lab Support full-time (Less than a year)

    Pros

    Once a recruiter gets hold of your resume, they are relatively quick in contacting you with opportunities and in scheduling interviews. Compensation was reasonable for a low-level contract lab tech position. I was placed with a company with which I am very happy and was actually brought on full time at a higher position once my contract ended. Good for "getting your foot in the door," so to speak.

    Cons

    There is little to no communication between Lab Support and their contract employees once placed in a contract position. The only resource provided is the Contractor Care phone line, and the help given is inconsistent and, on two occasions, the information provided was actually wrong. However, the largest "con" I experienced was their benefits system, which is atrocious. Upon being hired I was given no information about benefits and their availability. Thankfully, I inquired with my recruiter who told me they were available, but actually electing into the benefits offered (Dental and vision are good, health coverage is extremely expensive if you want decent coverage) was not easy or streamlined (I was given erroneous information by a Contractor Care representative, and upon submission I received no confirmation regarding the receipt of my paperwork, despite inquiring). Upon completion of my contract and the resulting termination of benefits, I have received little to no information regarding continuation coverage, despite reaching out to multiple people on several different occasions.

    Advice to Management

    Fix your benefits options and the process used to elect into them. Streamline the process for COBRA continuation coverage. Increase and improve the communication with your contractors. Enhance the training provided to your Contractor Care specialists.


  9. Great place to gain experience and learn both sales and recruiting as well as gain overall business acumen.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive in San Francisco, CA
    Former Employee - Senior Account Executive in San Francisco, CA
    Recommends
    Neutral Outlook

    I worked at Lab Support full-time

    Pros

    The company invested in it's employees by providing training and development opportunities. Team members were responsible for their own clients and candidates and trusted to grow their territory.

    Cons

    Leadership was dysfunctional at times when the executives would disagree on strategy creating confusion for branch staff. Additionally, management did not move quickly enough to either correct or terminate poorly performing team members which ended up demotivating high performers.

    Advice to Management

    Continue to invest in your people for success.


  10. Helpful (1)

    Good foot in the door if you have low standards

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lab Technician
    Current Employee - Lab Technician
    Doesn't Recommend
    Negative Outlook

    Pros

    Organized and helpful when you reach out to them

    Cons

    pay is low. There is no personal time. Companies can extend the contract to as long as they desire.

    Advice to Management

    increase pay to competitive


  11. A nice place if u get a placement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    Pros

    quick interview, professional staff, opportunities are in a varying amount of fields, easy to get to location.

    Cons

    placement times vary a lot, benefits are provided by lab support not the company, some of the placements are below entry level



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