LabAnswer
3.7 of 5 27 reviews
www.labanswer.com Sugar Land, TX 150 to 499 Employees

LabAnswer Reviews

Updated Apr 15, 2014

Be The First To
Add Photos

All Employees Current Employees Only

3.7 27 reviews

                             

73% Approve of the CEO

(no image)

Mark Everding

(11 ratings)

78% of employees recommend this company to a friend
27 Employee Reviews
Relevance Date Rating
in
  • Approves of CEO

 

Amazing team that makes a difference.

Consultant (Current Employee)
New York, NY

I have been working at LabAnswer full-time for more than 8 years

Pros"Family" of brilliant, dedicated, and creative people who care about their clients, work hard, and actually do make a difference by making it easier for others to bring the aid, cure, or convenience their own customers need.

Pay is competitive, bonuses are generous, benefits are very good.

ConsThere are very few genuine cons. Travel can be tiresome, but the fact that clients and locations change helps to soften the blow.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

 

Cutting edge laboratory informatics, a company that puts into practice all that it preaches. Integrity plus...

Anonymous Employee (Current Employee)

I have been working at LabAnswer

ProsThis company truly functions as a team, with seasoned laboratory informatics professionals, available to support each other while working on the client site. I have been with LabAnswer just over 5 years and have never looked back. This is a company that values its employees and takes great care in helping to develop excellent career path opportunities. Ability to work from hone a plus, bonuses are consistently offered, and the company is growing at a positive rate.

ConsMost consultants travel 50% or more, but are well compensated by travel bonuses and frequent flyer points.

Advice to Senior ManagementKeep doing what you are doing - as the company grows, the positive culture MUST be maintained.

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Very well thought out strategy and employee concerned approach

Principal Informatics Consultant (Current Employee)

I have been working at LabAnswer full-time for less than a year

ProsCustomer success focused, demands excellence but not perfection, non political (yeah), constantly looking to improve, highlights strengths, ethics and sound business judgement, fun culture that breeds team work

ConsConsulting and services environment requires stringent documentation of time, leadership is very busy, distributed working environment, occasional difficult customer, business is rapidly growing thus need to hire is constant

Advice to Senior ManagementKeep up good work, have more lunch and learns, stay true to vision

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

LabAnswer is a great place to work!

Associate Manager (Current Employee)
Sugar Land, TX

I have been working at LabAnswer full-time for less than a year

ProsFantastic Values
Fantastic People
Room To Grow
A Company That Cares about its People and Clients.....really!
LabAnswer is more than talk they do what they say...and it is refreshing!

ConsThe company is growing fast....it may be hard to keep the culture and work life balance but I know LabAnswer will work through this with the team culture that is alive and well there.
I am not sure this is a con really but it is something that could effect the company.
I have great confidense that LabAnswer will work through those challenges

Advice to Senior ManagementKeep up the great work!!!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

The most stable, engaging, and rewarding career of my life.

Senior Informatics Consultant (Current Employee)
Kalispell, MT

I have been working at LabAnswer full-time for more than 5 years

ProsI had long wanted a job that satisfied my desire to learn more, gave me a sense of fulfillment,and was fiscally rewarding. If you are reading this, you probably already know that this is what I found with LabAnswer.
What may not be as obvious, however, is that I found that I was working with people that quickly became like family to me. Not in the "annoying cousin you have to see on holidays", but in the opposite sense. The people you rely on when life throws you curve balls and all your assumptions about your future change. Management listens, they care, and they actively pursue the satisfaction of the employees as much as their clients.
I wish i could convey how sincerely I type these words. It's been six years now, for me, and though I'm not management, I'm no less important for it. I doubt I would be able to find another company like this if I searched for another lifetime, and I have no intention of changing.

ConsThe work can be very challenging sometimes; perhaps more than what you could anticipate. That's the nature of this type of career, though, not the company itself.

Advice to Senior ManagementKeep this culture alive, and it will continue to have a higher than 90% retention rate!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

LabAnswer - A company like no other

Senior Informatics Consultant (Current Employee)

I have been working at LabAnswer full-time for more than 10 years

ProsI have been an employee at LabAnswer for a very long time and I can confidently say that the negative reviews on this site reek of self-entitlement and self-pity. LabAnswer is a company where you can rise through the ranks, but only if you are willing to put in the blood, sweat and tears. Length of employment, mediocrity and self-serving agendas are looked down upon and severely discouraged. The management believe in the philosophy of the company and strive to make it a wonderful work environment. It is a company that is facing growth and surely there are missteps, but nothing that the employee community can't help rally together and rectify.

Big Pros -
Culture and the absolute buy in at all levels
Family atmosphere - the management strives to create a personal relationship with each employee
Employees - Smart, sharp, bright, upbeat - sincerely some of the best I have worked with
Flexible hours - As long as needs are communicated ahead of time and client needs are not impacted, you are free to make your own hours. Treated like responsible adults
Team Attitude - Everyone is willing to help. If there is a new problem, people will call in provide support off hours to ensure that you are successful
Management - Share all financial and sales information on monthly calls. You are encouraged to reach out and ask questions

ConsWork Life Balance - Have to be mindful. If you don't watch yourself. It is easy to over-commit. Pace yourself
Virtual teams - Would love to meet folks and spend more time one on one, but such is the life of a consultant

Advice to Senior ManagementPlease keep up the good work. The Culture of this company is what differentiates us from the competition. Grow from within (as far as possible) so that this important market differentiator can make us the best and the brightest.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Fast, Growing, Dynamic, Caring Company = Great Job!

Anonymous Employee (Current Employee)

I have been working at LabAnswer full-time

ProsLabAnswer is exciting! It is fast growing and the company cares about its employees and the business in its growth. Most of the management team has grown with the company but the newest management team members seem to care as much about the strong culture as the "old timers". There is a passion for this cutting edge company and niche career choice that I haven't seen in a long time.

ConsThere are growing pains and sometimes it is felt in our processes. The best part about LabAnswer is the proactive manner in which these growing pains are being addressed.

Advice to Senior ManagementContinue to cultivate the LabAnswer culture and let it evolve to meet the needs of a larger company.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Great job for someone with a Creative Entrepreneurial Spirit and drive to succeed

Anonymous Employee (Current Employee)
Philadelphia, PA

I have been working at LabAnswer full-time for more than 5 years

ProsIt's a great environment for someone who really wants to learn and make a contribution to the success of the company. It’s a fast growing, small-to-medium size company but a very large presence in its field of specialty . If you’re performing well, your job is pretty secure. Things are always changing so you get to learn a lot about the latest technologies in the laboratory space. Training is extensive. It’s also a great place to find your niche career - unique in this job market!

ConsIf you are looking for a normal 9/5 job, this might not be the opportunity for you.

Advice to Senior ManagementThings are moving so fast. Let’s take a moment to appreciate our success.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         

 

Notice Upper Management Reviews

Anonymous Employee (Former Employee)

I worked at LabAnswer

ProsInteresting work. This company allows you massive room for growth at least in knowledge. Rewards monetarily may eventually be there, even if much slower than in other places.

ConsPoor values and unwilling to accept criticism. Very slow upward trajectory that doesn't match ability growth.

Advice to Senior ManagementMeet employee concerns with open minds. This quote is from an upper management review of the company " I can confidently say that the negative reviews on this site reek of self-entitlement and self-pity...". This is the attitude that is ruining the company. Address concerns and problems employees are having, don't scoff at them from an ivory tower.

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

College grads, stay away!

Junior Informatics Associate (Current Employee)
Orlando, FL

I have been working at LabAnswer full-time for more than a year

ProsIf you are a college grad looking for work this place can seem appealing because you are most likely to work with people who are also college grads. This can facilitate the opportunity to make some new friends when moving to a new area.

Some good initial experience into the industry, good opportunity to network.

ConsThe disparity of reviews is very telling between individuals hired on as consultants and fresh college grads. As for all of you college grads you should notice there are a lot of 1 star reviews for the position you will be doing (Informatics associate), and for good reasons. The informatics associate position is very low pay, especially relative to the area you will live in. Prepare to be on a very tight budget. You have to jump through flaming hoops to get noticed and to even receive a decent wage. This is even more difficulty because you are also competing against your peers. Typically you have to threaten to work for someone else to get a pay raise. They continue to hire college grads in droves because they are able to bill them at a fairly high rate and keep your pay very low. You may also think that once you are promoted you will get a big pay raise. But after two years you will probably only receive 12-15%. Which for a STEM major is not competitive at all considering you start at $34k. They may also ask you to relocate to a higher cost area which will cut into your recent promotion. If you manage to get a promotion prepare to do a great deal of extra non-paid work. Management tries to keep you at the informatics position as long as possible because it is very profitable for them to do so.

The work you do can either be an excessive amount or very little. It seems to be bi-polar in workflow. One week you can probably catch up on twiddling your thumbs and then the next week you are putting in 50+ hours, and on certain projects you may or may not be compensated for it! For you computer science majors, you are not going to be able to stretch your curiosity or coding abilities very far. You will most likely be doing a slightly more complicated data entry job for several months. Then you will eventually be working as someone who answers support tickets.

You will be asked to be willing to travel up to 100%. But don't expect that in your time as an informatics associate. You will mostly likely travel once to get your client laptop or not at all. They also tell clients you are consultants but in the company you do not have that title. This is inherently dishonest to both parties.

Advice to Senior ManagementPay a competitive wage.
Actually be honest and have some integrity, otherwise they are just words on a wall.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review
RSS Feed Embed

Worked for LabAnswer? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at LabAnswer reviews and ratings — including employee satisfaction and approval rating for LabAnswer CEO Mark Everding . All 27 reviews posted anonymously by LabAnswer employees.