Ladbrokes Reviews

Updated March 17, 2015
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2.6
47 Reviews
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Ladbrokes CEO Richard Glynn
Richard Glynn
22 Ratings

Employee Reviews

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  1. Overall a good experience

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - CSM in London, England (UK)
    Current Employee - CSM in London, England (UK)

    I have been working at Ladbrokes full-time (more than a year)

    Pros

    Great place to work if you love sport, nearly football everyday and flexible work schedule, as long as you plan way in advance.

    Cons

    The hours maybe flexible but definitely long, expect 15 hours shift if you are a full time manager, the training structure may not be the best but it is slowly improving.

    Advice to ManagementAdvice

    I rather get pay less so we eliminate single manning, this will surely minimise damages such as cash differences, shop reputation and deter robbery and genuinely improve staff and customer satisfaction.

    Recommends
    Negative Outlook
  2. Enjoyable ever changing work life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketplace Manager
    Current Employee - Marketplace Manager

    I have been working at Ladbrokes full-time (more than 3 years)

    Pros

    Good opportunities to progress for hard workers, new challenges and focuses weekly, easy to build relationships with colleagues and management

    Cons

    Not for those unflexible with hours, unwilling to adapt to new tasks or people who can't come to work with a smile on their face

    Recommends
    Positive Outlook
    Disapproves of CEO
  3. Csa

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ladbrokes

    Pros

    fun environment to work in

    Cons

    lack of room for promotion

    Recommends
    Negative Outlook
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  5. Ban single manning!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Manager in Birmingham, England (UK)
    Former Employee - Customer Service Manager in Birmingham, England (UK)

    I worked at Ladbrokes full-time (more than 3 years)

    Pros

    Lovely work colleagues and some lovely customers a good day was a good day but the bad were truly depressing!.

    Cons

    Single manning affects how well customer service is delivered its a horrible feeling when someone who normally would have got there bet on misses out when you are busy on your own and couldn't get there bets on and they end up winning!.
    Dreadful shift patterns mine were fine but others looked horrific but nobody dares to complain.
    Was once a wonderful company to work for say 5-6 years ago.

    Advice to ManagementAdvice

    It all falls down to the CEO a truly terrible decision to make him who he is you cannot blame anyone else really they only follow what he is ordering and the people who suffer the most are those at the bottom.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. Worst ever work experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in London, England (UK)
    Former Employee - Manager in London, England (UK)

    I worked at Ladbrokes

    Pros

    None, there is nothing good about this company.

    Cons

    bullying, unfair company, rude, un-flexible, not friendly, the worst ever work experience you could have. Don't work here!

    Advice to ManagementAdvice

    respect employees, be honest, don't be unfair, listen people, more ethics, control, manage properly, organise, sustainability, governance, learn, culture, so many things for management to learn...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. Ladbrokes review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSM in London, England (UK)
    Current Employee - CSM in London, England (UK)

    I have been working at Ladbrokes part-time (more than 3 years)

    Pros

    Sit about all day and do nothing

    Cons

    bad company
    don't help with AYTHING

    Advice to ManagementAdvice

    tend to your staff more

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. Went downhill very quickly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Manager
    Current Employee - Customer Service Manager

    I have been working at Ladbrokes

    Pros

    If you enjoy watching sport, then great. Great in-shop team, customers become friends too. Can meet some great people.

    Cons

    Single manning is awful, as a young woman, working alone in the morning and especially until 10 at night, i feel very unsafe and often just feel like an easy target for would be robbers. They train people up to CSM as soon as possible just so they have more staff to single man, (whether you are good at the job or not). They change polices, focuses far too often, usually contradicting themselves. A very unconsistent company, very hard to keep up with procedures and offers, and if you do not do any of it correctly, then ecpect a strict telling off, or disciplinary action. Also, usually have far too many policies to follow at the same time, very unrealistic goals, would be hard to do with at least 3 members of staff, let alone just one. Also, they have no concern about OTC customers anymore, they are far too concerned with knowing all the spending habits of their machine customers. And be prepared to be sent to any shop they feel like on any given day, sometimes with less than an hour notice. Used to be a great place to work 5/6 years ago, but big bosses have gotten far too greedy with their cash cow FOBTs.

    Advice to ManagementAdvice

    Treat your staff with respect, come on to the shop floor and try to implement all the offers and procedures that are expected whilst working alone.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. No care for staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSM in Stockton-on-Tees, England (UK)
    Former Employee - CSM in Stockton-on-Tees, England (UK)

    I worked at Ladbrokes

    Pros

    Non - a good company to work for in 2006 when I joined but gradually every 'perk' to the job was pulled to increase profits

    Cons

    No care for staff welfare or safety.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. Good Company To Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ladbrokes

    Pros

    Fun work environment, work-life balance

    Cons

    None I can think about

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful

    Hell on earth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Deputy Manager in Coventry, England (UK)
    Former Employee - Deputy Manager in Coventry, England (UK)

    I worked at Ladbrokes full-time (more than 10 years)

    Pros

    Nothing positive the job was horrible most of the time.

    Cons

    Lone working. No breaks. 15 hour shifts. Rubbish management. Safety issues.

    Advice to ManagementAdvice

    Value and protect your staff not treat them like dirt!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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