Ladbrokes Reviews

Updated July 31, 2015
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2.4
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Recommend to a friend
Approve of CEO
Ladbrokes CEO Jim Mullen
Jim Mullen
5 Ratings

Pros
  • easy job, nice customers most of the time, flexible hours if you have a good shop team, good training pack (in 3 reviews)

  • Friendly, relaxed, interesting for sports fans (in 4 reviews)

Cons
  • Single manning - terrible idea that has come in during the last few years (in 5 reviews)

  • If the world was shaped like an elephant, Rayners Lane would be under the tail (in 3 reviews)

More Pros and Cons

59 Employee Reviews

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  1. Helpful (1)

    Good people poor pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Liverpool, England (UK)
    Former Employee - Cashier in Liverpool, England (UK)

    I worked at Ladbrokes (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Interesting work plenty of development

    Cons

    Losing out to the internet and off shore

    Advice to Management

    Fewer shops better staff


  2. Helpful (1)

    Area Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Manager in Birmingham, England (UK)
    Former Employee - Area Manager in Birmingham, England (UK)

    I worked at Ladbrokes full-time (More than 8 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    An interesting business with different challenges to the norm.

    Cons

    Very prescriptive in terms of job role as the cluster managers in the field are not allowed to support area managers in respect recruitment, employee relations issues etc. This means a lot of time spent doing very humdrum and routine tasks which prevent you from spending time in the shops and working on the businesses themselves. Poorly paid yet very demanding compared to similar positions elsewhere.

    Advice to Management

    Trust and empower people more!


  3. Helpful (1)

    AM Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ladbrokes

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Lots of overtime & change

    Cons

    Lots of work 7 days a week


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. great opportunities to progress

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ladbrokes

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    flexibility around working hours, working around sport and so many opportunities to progress

    Cons

    perception of the industry in the press

    Advice to Management

    the customer will always be what drives our business - everything should focus on the customer experience


  6. Helpful (1)

    Had worse, had better.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ladbrokes

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Sports, horse racing and gambling.

    Cons

    Poor HR. Wages always incorrect. Old and dated equipment which probably keeps them behind competitors. Very little opportunities to progress in current role.


  7. csa

    • Career Opportunities
    • Comp & Benefits
    Former Employee - CSA in High Blantyre, Scotland (UK)
    Former Employee - CSA in High Blantyre, Scotland (UK)

    I worked at Ladbrokes (More than 3 years)

    Pros

    Fantastic atmosphere in most shops

    Cons

    Fantastic until ur actually in the door....then all downhill

    Advice to Management

    Treat staff better,be more understanding of childcare issues


  8. Helpful (2)

    Awful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager (CSM)
    Former Employee - Customer Service Manager (CSM)

    I worked at Ladbrokes part-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Not too difficult. Some customers are OK.

    Cons

    Single manning, more backstabbing than game of thrones, long hours, thankless. Made to encourage customers to get themselves into debt.

    Advice to Management

    Value your staff.


  9. Helpful (3)

    No future. No prospects. Just repetition

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager (CSM) in London, England (UK)
    Current Employee - Customer Service Manager (CSM) in London, England (UK)

    I have been working at Ladbrokes full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent hourly mate inclusive of London allowance. Very Easy job. (Depending on management) flexible shifts

    Cons

    Large amounts of single manning in shops that they claim are risk free. Early openings and late closing attracts wrong clientele. Same thing every day. Nothing will change. No prospect of progession. Ladbrokes would rather employ externally. Breach working time directives and ignore pressurise staff to not complete Sunday opt out forms. No benefits or premium pay. The company has removed any form of premium that we used to get as well as removing oyster cards and other benefits. This was done through pressurised requests to sign things out of your contract.

    Advice to Management

    Get real. The staff are very knowledgeable and very helpful but simply will not complete a host of ridiculous new tasks without you at least offering some sort of incentive or pay rise. Ever since the company stopped employing shop managers and changed to CSM etc staff are moved left right and centre and thus do not care about their shop/it's profitability. Ladbrokes is not a supermarket. The customers do not want to be and do not expect to be treated as if they are in one (despite your none existent surverys). Shop floor work makes all staff feel vulnerable and uneasy. Senior management are solely responsible for Ladbrokes decline as they have not kept up to date and competitive with competition. Having staff make the occasional cup of hot brown water for a customer will not help you reach your targets. The senior management need to climb down from their ivory towers and go and visit real shop's. Not the fancy concept shops in the west end or the conveniently very modern shops near the head office. Go and visit a real shop in an London Borough with the sole purpose of understanding the daily challenges and problems that go on day by day. Not complaining about how your old technology is not working and the store is looking aged. Put yourself in the shoes of the customer service managers who have been tricked into thinking they were valued and fast tracked and are now being forced to do ridiculous work like inspecting and cleaning toilets or talking to a customer who has just lost his last penny and explain that we are launching a fantastic slots game next week. Try tackling the abuse the threats and dodging the spit as it is launched at any form of flat surface and tell me you would happily go the extra mile for this sort of wage. For just one day stop thinking about how to add another zero to your bonuses and share holder returns and consider the depressed, overworked and undervalued staff who have allowed you to achieve this.


  10. Helpful (1)

    Ladbrokes

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSM in London, England (UK)
    Current Employee - CSM in London, England (UK)

    I have been working at Ladbrokes

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    no two days are the same

    Cons

    treat staff badly, no incentives, shops can be dangerous, senior staff have no clue on what customers want. Head office leave you to the will of lower managers with little intervention

    Advice to Management

    treat staff better. better campaigns needed that actually interest customers. two many levels for managers a lot of mpms and aoms do little work no need for them


  11. Helpful (2)

    Good company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketplace Manager in Luton, East of England, England (UK)
    Current Employee - Marketplace Manager in Luton, East of England, England (UK)

    I have been working at Ladbrokes full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good wages paid at all grades. good colleagues with a good structure in place to progress and develop. Have advanced well over my time in company

    Cons

    Some customers are complete idiots. A lot put on staff at any one time. Long hours with some shops needing to be reviewed for trading hours. No customers means no business so no need to be open that early or that late

    Advice to Management

    Promotion from within. Look after the good staff



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