Ladbrokes Reviews

Updated July 2, 2015
54 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
2.5
Rating Trends
Recommend to a friend
Approve of CEO
Ladbrokes CEO Jim Mullen
Jim Mullen
3 Ratings

Pros
  • easy job, nice customers most of the time, flexible hours if you have a good shop team, good training pack (in 3 reviews)

  • Friendly, relaxed, interesting for sports fans (in 4 reviews)

Cons
  • Single manning - terrible idea that has come in during the last few years (in 5 reviews)

  • If the world was shaped like an elephant, Rayners Lane would be under the tail (in 3 reviews)

More Pros and Cons

54 Employee Reviews

Sort: Popular Rating Date
  1. great opportunities to progress

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ladbrokes

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    flexibility around working hours, working around sport and so many opportunities to progress

    Cons

    perception of the industry in the press

    Advice to Management

    the customer will always be what drives our business - everything should focus on the customer experience


  2. Helpful (1)

    Had worse, had better.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ladbrokes

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Sports, horse racing and gambling.

    Cons

    Poor HR. Wages always incorrect. Old and dated equipment which probably keeps them behind competitors. Very little opportunities to progress in current role.


  3. csa

    • Career Opportunities
    • Comp & Benefits
    Former Employee - CSA in High Blantyre, Scotland (UK)
    Former Employee - CSA in High Blantyre, Scotland (UK)

    I worked at Ladbrokes (More than 3 years)

    Pros

    Fantastic atmosphere in most shops

    Cons

    Fantastic until ur actually in the door....then all downhill

    Advice to Management

    Treat staff better,be more understanding of childcare issues


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Ladbrokes

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSM in London, England (UK)
    Current Employee - CSM in London, England (UK)

    I have been working at Ladbrokes

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    no two days are the same

    Cons

    treat staff badly, no incentives, shops can be dangerous, senior staff have no clue on what customers want. Head office leave you to the will of lower managers with little intervention

    Advice to Management

    treat staff better. better campaigns needed that actually interest customers. two many levels for managers a lot of mpms and aoms do little work no need for them


  6. Helpful (2)

    Good company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketplace Manager in Luton, East of England, England (UK)
    Current Employee - Marketplace Manager in Luton, East of England, England (UK)

    I have been working at Ladbrokes full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good wages paid at all grades. good colleagues with a good structure in place to progress and develop. Have advanced well over my time in company

    Cons

    Some customers are complete idiots. A lot put on staff at any one time. Long hours with some shops needing to be reviewed for trading hours. No customers means no business so no need to be open that early or that late

    Advice to Management

    Promotion from within. Look after the good staff


  7. Helpful (2)

    EX MPM

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ex MPM in London, England (UK)
    Former Employee - Ex MPM in London, England (UK)

    I worked at Ladbrokes

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    met a few good friends which are planning to leave as well.

    Cons

    no respect, fault finding company, don't listen, dictatorship

    Advice to Management

    The worse place anyone could got to. Company never listens to staff, handling things in dictatorship, either do or die attitude.
    Getting rid of older staff and replacing with all under 24's to manage shops. Will find the tiniest fault with staff and get rid of, which is despicable. Once you are in, you are steeping into hell. No one really cares for anyone or anything. Many staff are trying to find new jobs due to ill treatment and without any respect regardless of how much effort you put in or follow strict procedure.
    Don't go to them if you have any choices. It's already a warning here, if you still like to go, it's your choice.


  8. Stressful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Portsmouth, South East England, England (UK)
    Former Employee - Customer Service Advisor in Portsmouth, South East England, England (UK)

    I worked at Ladbrokes full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    When it's not busy you can do pretty much what you like.

    Cons

    You are left alone for most of the day, with bundles of cash out the back and a high volume of customer's to serve.

    Advice to Management

    GET RID OF SINGLE MANNING


  9. Helpful (1)

    Overall a good experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - CSM in London, England (UK)
    Current Employee - CSM in London, England (UK)

    I have been working at Ladbrokes full-time (More than a year)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Great place to work if you love sport, nearly football everyday and flexible work schedule, as long as you plan way in advance.

    Cons

    The hours maybe flexible but definitely long, expect 15 hours shift if you are a full time manager, the training structure may not be the best but it is slowly improving.

    Advice to Management

    I rather get pay less so we eliminate single manning, this will surely minimise damages such as cash differences, shop reputation and deter robbery and genuinely improve staff and customer satisfaction.


  10. Csa

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ladbrokes

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    fun environment to work in

    Cons

    lack of room for promotion


  11. Enjoyable ever changing work life

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketplace Manager
    Current Employee - Marketplace Manager

    I have been working at Ladbrokes full-time (More than 3 years)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Good opportunities to progress for hard workers, new challenges and focuses weekly, easy to build relationships with colleagues and management

    Cons

    Not for those unflexible with hours, unwilling to adapt to new tasks or people who can't come to work with a smile on their face



Showing 54 of 55 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.