Ladbrokes Reviews

Updated August 27, 2015
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2.3
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Ladbrokes CEO Jim Mullen
Jim Mullen
5 Ratings

Pros
  • easy job, nice customers most of the time, flexible hours if you have a good shop team, good training pack (in 3 reviews)

  • Friendly, relaxed, interesting for sports fans (in 4 reviews)

Cons
  • Single manning - terrible idea that has come in during the last few years (in 5 reviews)

  • If the world was shaped like an elephant, Rayners Lane would be under the tail (in 3 reviews)

More Pros and Cons

64 Employee Reviews

Sort: Popular Rating Date
  1. Marketplace Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketplace Manager in Dublin, Co. Dublin (Ireland)
    Former Employee - Marketplace Manager in Dublin, Co. Dublin (Ireland)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Ladbrokes full-time (More than 10 years)

    Pros

    Met some amazing people. Salt of the earth types. Pay is competitive for the industry. Company wants staff to take ownership of all their activities and you're pretty much left alone if your a team player and do what's expected. Job is pretty flexible for part-timers. Ability to progress quickly early and can really develop your people skills. Hardest workers in the industry. Probably one of the few betting companies where everyone works closely with upper management and the head office teams. Fairly open with teams. Possible to be full time over four days.

    Cons

    Restructuring has left very little in ways of progression to upper management. Sometimes a lot of needless pressure and high expectations are put on staff from upper management. Staff Rewards system needs to be reviewed. No decent incentives or internal staff recognition system besides outside retail/betting awards. Sometimes everythings a battle, you have to know your rights or be willing to speak up multiples times or head office and other teams take advantage and hope you'll give up. Long hours now the night racing is in all year round.

    Advice to Management

    Staff do a lot, with tough budgets. More than others in the same industry give positive feedback, reward them, if not monetary in some other ways. Keep staff motivated. Slow to react to staff and customer feedback. Need a better rewards/recognition structure and staff benefits.


  2. Enpower people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in London, England (UK)
    Former Employee - Customer Service Manager in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Ladbrokes (More than 3 years)

    Pros

    Friendly staff, flexible working hours.

    Cons

    Low pay. Do not value employees.

    Advice to Management

    Poor management structure. Listen to the staff, they know more about customers and their needs!!


  3. Reasonable place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Flexible hours, can get more hours if your require, many friendly regular customers to get to know (depending on the shop)

    Cons

    Having to work alone at times which is hard when having to face aggresive issues with customers

    Advice to Management

    think more about employees


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  5. Helpful (1)

    Good people poor pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Liverpool, England (UK)
    Former Employee - Cashier in Liverpool, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Ladbrokes (More than 5 years)

    Pros

    Interesting work plenty of development

    Cons

    Losing out to the internet and off shore

    Advice to Management

    Fewer shops better staff


  6. Hot and cold.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Reliable staff most times. Great customers. Flexible hours, always available overtime. Great promotions for customers and little treats from the company to the employee example. Taste card.

    Cons

    Constantly changing different shops. Cashiers been left alone a lot. Sometimes you feel like your in school getting disciplinarians for not having name badge on, sent home for small things that can be easily resolved. Sometimes you get the feel like your still in school.

    Advice to Management

    As employees, we need more support. Want to feel like a team than just an employee.


  7. Customer Service Manager

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Always overtime available if you want to top up your basic salary. Not too taxing a job especially if based in a not busy shop.

    Cons

    Working by yourself for long hours, can be boring. Dis organisation within management, can be last minute changes to your staffing. Pay not great and expecting to be out on the shop floor despite being by your self and all the security risks involved.

    Advice to Management

    Respect staff more. Dont expect us to be robots, if you always want us to give exemplary customer service all the time and look after the shop, there should be no single manning (yes i know im in dream world there)


  8. Helpful (1)

    Area Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Area Manager in Birmingham, England (UK)
    Former Employee - Area Manager in Birmingham, England (UK)
    Doesn't Recommend

    I worked at Ladbrokes full-time (More than 8 years)

    Pros

    An interesting business with different challenges to the norm.

    Cons

    Very prescriptive in terms of job role as the cluster managers in the field are not allowed to support area managers in respect recruitment, employee relations issues etc. This means a lot of time spent doing very humdrum and routine tasks which prevent you from spending time in the shops and working on the businesses themselves. Poorly paid yet very demanding compared to similar positions elsewhere.

    Advice to Management

    Trust and empower people more!


  9. Helpful (1)

    AM Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Lots of overtime & change

    Cons

    Lots of work 7 days a week


  10. great opportunities to progress

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    flexibility around working hours, working around sport and so many opportunities to progress

    Cons

    perception of the industry in the press

    Advice to Management

    the customer will always be what drives our business - everything should focus on the customer experience


  11. Helpful (1)

    Had worse, had better.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    Sports, horse racing and gambling.

    Cons

    Poor HR. Wages always incorrect. Old and dated equipment which probably keeps them behind competitors. Very little opportunities to progress in current role.



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