Ladbrokes

www.ladbrokesplc.com

Ladbrokes Reviews

Updated January 15, 2015
Updated January 15, 2015
41 Reviews
2.3
41 Reviews
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Ladbrokes CEO Richard Glynn
Richard Glynn
19 Ratings

Employee Reviews

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  1.  

    Good Company To Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ladbrokes

    Pros

    Fun work environment, work-life balance

    Cons

    None I can think about

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Ladbrokes review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSM in London, England (UK)
    Current Employee - CSM in London, England (UK)

    I have been working at Ladbrokes part-time (more than 3 years)

    Pros

    Sit about all day and do nothing

    Cons

    bad company
    don't help with AYTHING

    Advice to ManagementAdvice

    tend to your staff more

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Went downhill very quickly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Manager
    Current Employee - Customer Service Manager

    I have been working at Ladbrokes

    Pros

    If you enjoy watching sport, then great. Great in-shop team, customers become friends too. Can meet some great people.

    Cons

    Single manning is awful, as a young woman, working alone in the morning and especially until 10 at night, i feel very unsafe and often just feel like an easy target for would be robbers. They train people up to CSM as soon as possible just so they have more staff to single man, (whether you are good at the job or not). They change polices, focuses far too often, usually contradicting themselves. A very unconsistent company, very hard to keep up with procedures and offers, and if you do not do any of it correctly, then ecpect a strict telling off, or disciplinary action. Also, usually have far too many policies to follow at the same time, very unrealistic goals, would be hard to do with at least 3 members of staff, let alone just one. Also, they have no concern about OTC customers anymore, they are far too concerned with knowing all the spending habits of their machine customers. And be prepared to be sent to any shop they feel like on any given day, sometimes with less than an hour notice. Used to be a great place to work 5/6 years ago, but big bosses have gotten far too greedy with their cash cow FOBTs.

    Advice to ManagementAdvice

    Treat your staff with respect, come on to the shop floor and try to implement all the offers and procedures that are expected whilst working alone.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    No care for staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSM in Stockton-on-Tees, England (UK)
    Former Employee - CSM in Stockton-on-Tees, England (UK)

    I worked at Ladbrokes

    Pros

    Non - a good company to work for in 2006 when I joined but gradually every 'perk' to the job was pulled to increase profits

    Cons

    No care for staff welfare or safety.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Hell on earth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Deputy Manager in Coventry, England (UK)
    Former Employee - Deputy Manager in Coventry, England (UK)

    I worked at Ladbrokes full-time (more than 10 years)

    Pros

    Nothing positive the job was horrible most of the time.

    Cons

    Lone working. No breaks. 15 hour shifts. Rubbish management. Safety issues.

    Advice to ManagementAdvice

    Value and protect your staff not treat them like dirt!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Manager in Dublin, Dublin (Ireland)
    Former Employee - Customer Service Manager in Dublin, Dublin (Ireland)

    I worked at Ladbrokes full-time (more than 5 years)

    Pros

    the people you meet and work with directly everyday are mostly nice and the pay if you're a manager is decent enough

    Cons

    long hours during the summer, not many perks, not much support or empathy from management

    Advice to ManagementAdvice

    appreciate your staff more

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Completely and utterly shambolic. Unbelievable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSM in Brighton, England (UK)
    Current Employee - CSM in Brighton, England (UK)

    I have been working at Ladbrokes full-time

    Pros

    The best and only good things? Staff. Generally your co-workers will be the only good thing about your day. Some of your closest friendships can come from this experience, or relationship as you both understand and sympathise with each other and can bond, and have a laugh about it. Other good things, is after a year there are benefits as full sick pay, maternity, paternity, 5 weeks paid holiday. (Which you have to pick more than a year in advance however. The rate of pay is good on the face of it, however the expectations vs the rate of pay, it becomes abysmal.

    Cons

    What isn't a con with this company? They mentally and physically rape you. The training is substandard at best. They put you in a shop straight away and expect the person whose having to run a shop already to teach them. It's an awkward learning experience, however you'll put it past you and carry on because it's more than Minimum wage, and you feel like you're learning, a bit.
    They want you to run shops after a month, you'll feel like it's because they value you and that they think you're amazing at your job.so they are fast tracking you - unfortunately not.
    They do not have a clear message of what they want you to provide as a service, they move the goal posts so often (I'm talking weekly), you take a week off holiday and boom you're in a disciplinary by 11.
    The hours, 8am til 10pm, you'll be contracted for 35 hours but expected to work 45 and don't be fooled, they won't ask. You'll be based in a shop, but you can be sent anywhere within a 25mile radius, and you think ah they won't send me that far, but they will if they have to and you can't say no. On a plus side, they will pay travel, but not the added four hours you're now spending travelling.
    Sickness, you feel safe as there is a 3 in 6 sick rule, 3 sicknesses in 6 months, it doesn't matter about how long, a day or 6 months, it still has the same severity when it comes to punishment. It also doesn't matter if you're signed off, that doesn't come into consideration as I was told "just because you're signed off doesn't mean you're not Unwell enough to work", so if like me you spend two weeks in a hospital bed signed off, you are well enough to work.
    You will work for the company three years, and actually love it, you will make excuses for the way the treat you, and continue do of they ask. All companies have flaws, however they have no respect for your or the customers. In the last month alone 8 people have been suspended and made to feel like they need to quit, or to be fired. Over, honestly nothing. You may think of me as bitter, but I'm not it's just ridiculous. 8 people, no one stole, no one caused damage, no one argued with a customer, no one fixed a bet, or served an underage customer. It was things like Facebook statuses saying you're sad you shop was closing, but apparently it's slander. Honestly "really sad to see my shop shut, four years on its still a place loved by me and fellow staff, but you can't fix something that is just not working". Beware.

    Advice to ManagementAdvice

    Stop the man hunt.
    Consider adequate training, and proper retraining regularly.
    Think about your staff not money.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    I enjoyed my time there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Manager in Newcastle upon Tyne, England (UK)
    Former Employee - Customer Service Manager in Newcastle upon Tyne, England (UK)

    I worked at Ladbrokes full-time (more than 5 years)

    Pros

    Good if you like sport, horse racing, dogs etc. Flexible with hours - when I was at university and work experience, they were happy to work my hours around dates/times.

    Cons

    As a customer service manager (CSM) I had to single-man the shop daily between 8.30-10am and 8-9.30pm, which as a young woman I didn't feel safe at times - especially in winter! I certainly didn't get paid enough for the amount of responsibility I had.

    Advice to ManagementAdvice

    Listen to the shop staff. They're the ones that deal with customers daily. Sometimes ideas that supervisors or marketplace managers have are unachievable and unrealistic, although it might look good on paper.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Good to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Manager in Liverpool, England (UK)
    Current Employee - Customer Service Manager in Liverpool, England (UK)

    I have been working at Ladbrokes part-time (more than a year)

    Pros

    easy job, nice customers most of the time, flexible hours if you have a good shop team, good training pack

    Cons

    Lone working of a night is not safe for staff who are mostly women, not good pay

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    It is an institution, but needs moving with the times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support in Gibraltar (Gibraltar)
    Former Employee - Customer Support in Gibraltar (Gibraltar)

    I worked at Ladbrokes full-time (more than a year)

    Pros

    No day is ever the same, lots of variety and interest.
    An ideal company if you are passionate about sports and/or casino, poker and bingo.

    Large churn of staff meaning there is room for movement and promotion.

    It's a highly recognised company in the public eye.

    Cons

    Are known for not paying high salaries. As there is a large turnover of staff, then the supervisory levels are filled with inexperienced in product knowledge.

    Supervisors lack the very necessary skills in employee management as well as customer management. Thus, there is too little in terms of employee feedback in term of positivity. The supervisors feel that the only method of demonstrating their own superiority is to devalue the frontline staff.

    Advice to ManagementAdvice

    Management are frightened of losing their jobs, they follow a strict and unofficial "cover yourself" policy which regrettably does not include common sense.
    There is little or no management of customers as the supervisors have little product knowledge and are unable to educate and resolve customer issues.

    Stop the easy kop out of offering "goodwill gestures" to make issues disappear. This only creates a bad precedent and pushes the issue onto some of your agents at a later date.

    Recommends
    Positive Outlook
    Approves of CEO

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