Lagasse Reviews

Updated September 26, 2014
Updated September 26, 2014
11 Reviews
1.4
11 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Todd Shelton
2 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    unnappreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Warehouse in Edwardsville, KS
    Former Employee - Warehouse in Edwardsville, KS

    I worked at Lagasse full-time (more than an year)

    Pros

    great coworkers and good location

    Cons

    management is very negative minded

    Doesn't Recommend
    Neutral Outlook
  2.  

    I CAN'T BEGIN TO EXPLAIN THE HORRIBLE EXPERINCE WITH LAGASSE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AOM in Aurora, CO
    Current Employee - AOM in Aurora, CO

    I have been working at Lagasse full-time (more than 10 years)

    Pros

    Lunch time was a good point in this company. That is if you get a lunch cause everything is run with METRICS, and if your manager is not making his numbers they just send you home.

    Cons

    Where to start....oh yes first off operations and sales hate each other. This is a bad bad thing. You have TSM's just snitching off the GOM's if there order is in any way goofed up. Oh and they will be goofed up thanks to the old systems they use. Half the time customers can't even get thru to place an order and Lagasse is very arrogant when it comes to the customers. You should here how upper management talks about customers like they are the problem? This place is a sick joke to work for. It just makes me sick to think that I even ever worked for this POS company. Just a waste of time and energy.

    Advice to ManagementAdvice

    Forget it. These people are crazy. Anyone who talks about there customers like this company does should and hopefully will be out of business soon. I heard Lagasse is owned by United Stationer's there a POS company too. And follow the Culture and Values that you preach. HAHAHAHA you won't!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Probably a typical used-up-and-spit-out temp experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - ICRA - Inbound Customer Relations Associate in Oaks, PA
    Former Employee - ICRA - Inbound Customer Relations Associate in Oaks, PA

    I worked at Lagasse full-time (less than an year)

    Pros

    Regular work schedule, easy (but mind-numbingly repetitive) work, lots of free time

    Cons

    From the moment I stepped foot in LagasseSweet's call center, something felt off. This was my first (and hopefully last) temp job. There were tons of empty desks and cubicles. It looked like they had just finished cleaning house and were bringing a whole new crop of employees on.

    I naively saw this as an opportunity to prove myself and get in on a fresh "ground level" working for a growing company.

    I took Lagasse's overdone and torturously slow training course for an entire month (yes, for a 3 month job you spend a month in training....this is how you know it's going to be terrible) and came back down to the call center--only to discover even more people had suddenly disappeared. And of course, it was VERY hush hush as to what caused their disappearance. The most I was able to get from management was "They are no longer working for Lagasse".

    Of course I didn't realize this at the time, but after I too was let go for complete BS reasons, (despite hundreds of happy customers and plenty of people who asked if I could exclusively handle their accounts), I realized the truth: LagasseSweet claims to value their employees and exclusively hire former temps but, they run people through like a conveyor belt so they don't have to pay out benefits and salaries to the majority of the temps that work there. 525 hours go by and you're out the door without so much as a thank you, acknowledgement of your work, evaluation or feedback that you can take with you to another job.

    The reality is, they don't have enough work to keep most people on full time, which is probably why they go through so many temps. The problem with this is that if you work a morning to evening shift, it leaves you absolutely NO way to go to interviews at other possible future employers. And of course, they're not going to let you take a single personal or sick day or afternoon doctor's appointment because they want to squeeze every last dime out of the labor they can get from you.

    LagasseSweet is in the process of finally upgrading their horrific website and will be replacing their 90s era, windows xp Trend order system over the course of the next year. If you are an ICRA you would be an absolute idiot to think that this reality would not completely jeopardize your job and the need for it. Call volume is just going to continually decrease and along with it, the need for people in your role as the website will continually siphon your former phone customers away.

    Speaking of phones, on a typical 8 hour day, I would guess that approximately one and a half to two hours would be spent doing NOTHING, browsing the net and waiting for a phone call to come in. Because that's the job. You sit there in the queue with 30 other reps waiting for phone calls. Occasionally you may be called on to follow-up with someone via e-mail but there's very little actual accountability on anything because you are a disposable peon, are not valued, and are expected to spend every possible moment on that queue.

    I seriously wish I had never wasted my time working for this company but as we all know, if you say no to a job that a temp agency offers, they'll never call you again.

    Advice to ManagementAdvice

    You expect WAY too much out of your ICRAs, particularly when it comes to fixing the errors in orders that your fax team makes CONSTANTLY, even though they are paid more. So not only do I have to place orders all the time, but I also have to answer to long-time customers who are irate that your fax team screwed up and ordered them the wrong item or shipped it to the wrong location. Then, as if that wasn't enough, you REQUIRE us to CC that person's supervisor and them on the mistake they made? Right, cause that's what you want to do as a new person, tick the long timers off so you're guaranteed not to have a job. Not to mention the amount of time that this wastes when there are other calls in the queue.

    There's also no excuse for using such an absolutely atrocious networking system in this day and age. I can't count the number of times I had to shut down windows and restart the wyse terminal in the middle of an order because the system locked up. Trying to give the customer the best experience possible over the phone is entirely negated when your billion dollar company won't spend the money to get a decent IT infrastructure.

    I worked my tail off for you guys and the best I got was a 4pm phone call from my temp agency telling me that we were done.

    Truth told, after about six months in this position, I probably would have been ready to kiss the end of a shotgun anyway because it's that tedious. Thank you to both you and my incredibly noble temp agency for the opportunity to get used for all I was worth and then tossed aside like a condom.

    Doesn't Recommend
    Negative Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    THEY DON'T CARE ABOUT WORKERS & H/R IS HORRIBLE AT THIS DENVER COMPANY!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Wharehouse Lead in Aurora, CO
    Former Employee - Wharehouse Lead in Aurora, CO

    I worked at Lagasse full-time (more than an year)

    Pros

    I really can't think of any. you get to go home after everything is done.. you don't get yelled at after 2:00PM because the boss is long gone by then.

    Cons

    Lets see where to start. As I had said H/R is a horrible dept. in this company. They harass the workers to the point that they quit. If you go to the higher up's in H/R you are told that YOU are the problem. I finally had to leave because of health issues from my job at lagasse. This is not a fair or nice place to work!

    Advice to ManagementAdvice

    Close this branch up and start over. This is one of the worst places to spend any time and upper management is to blind to see.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Watch out for this place...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Distribution Associate II in Grand Prairie, TX
    Current Employee - Distribution Associate II in Grand Prairie, TX

    I have been working at Lagasse full-time (more than an year)

    Pros

    When I first Started working for this company in 2011 it was great....

    Cons

    The Supervisors show favoritism towards certain employees, 20 cent raise every April, 15 lines per hour maximum, will get reprimanded for not doing over that amount...

    Advice to ManagementAdvice

    There should be some type of incentive for good employees, pay more attention to what the Supervisors and Plant Managers are doing wrong instead of the Distribution Associates on certain shifts....

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Good Job to Settle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Account Executive in Chicago, IL
    Current Employee - Account Executive in Chicago, IL

    I have been working at Lagasse

    Pros

    Good salary and comm. structure. Freedom of working independantly, not micro-managed. Company stresses the importance of family time vs. work time.

    Cons

    Little communication between middle management and corp. executives. The pay structure is changing on a yearly basis.....only to benifit the reps. (sure)

    Advice to ManagementAdvice

    Middle management strong, upper management needs to engage more than once a year with acct. execs., to communicate future changes with more of a timeline, not just springing it on at the annual meeting.

  8.  

    Could have been better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Operations Manager in Atlanta, GA
    Former Employee - Assistant Operations Manager in Atlanta, GA

    I worked at Lagasse full-time (more than 3 years)

    Pros

    Steady income, no layoffs, decent pay

    Cons

    Too much overtime, employees treated like machines

    Advice to ManagementAdvice

    Hire enough people to run the facilities without having to work your managers 60 to 70 hours per week!

    Doesn't Recommend
    No opinion of CEO
  9.  

    Good culture, despite unclear direction and lack of decision making at the higher levels.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Deerfield, IL
    Former Employee - Business Analyst in Deerfield, IL

    I worked at Lagasse full-time (more than an year)

    Pros

    Great building, kind coworkers. Ability to work with multiple departments and learn a lot. Very community oriented and the associates put in admirable efforts with charities all over the country.

    Cons

    Leadership doesn't really put their foot down to make many decisions and the company seems to be run by a bunch of individuals pulling things in various directions and no one seems to have a sense of what the company is or where it's going.

    Advice to ManagementAdvice

    Put all resources into an attempted project, rather than split everyone up, and have them all try to accomplish the same thing in different ways without any group actually having the right resources. Invest more heavily in IT. The company makes almost all decisions manually, and inconsistently. And must type in what's happening operationally into a very antiquated ERP that doesn't suit the needs of the business at all.

    Recommends
    Negative Outlook
    Approves of CEO
  10.  

    Is it Lagasse or Lagasse Sweet?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lagasse

    Pros

    Nothing really coming to mind...

    Cons

    For starters, the office building is incredibly small and dusty with half of the rooms on the second floor being unused. They are an incredibly low budget company that uses an outdated computer program called TREND which constantly freezes while you are on a call with one of what seems to be many of their impatient customers.

    They have a quick turnover because they only hire through temp agencies and dismiss the notion to actually hire anyone directly. As for the people who have been working there for more than a couple of months (which aren't very many), they remind me of high-schoolers, emailing gossip back and forth all day instead of assisting customers and letting calls build up in queue.

    As far as the actual daily tasks, I sat at my desk for 8 hours everyday staring at my computer screen answering questions about janitorial and food service products. It took everything in my power not to fall asleep or completely die from boredom.

    The managers like to think they are laid back,but the the truth is they are just silently judgmental if you don't kiss up to them. The pay is very little also, about half of the people working there had second jobs.

    Advice to ManagementAdvice

    Please update your software, office equipment and furniture. It'll be 2013 soon.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Blue collar mentality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lagasse

    Pros

    Benefits of the parent company.

    Cons

    Good ole boys club is alive and well - Senior management can't make a decision to save their lives.
    Backstabbing is the norm. Work life balance is non-existent. They talk about the importance of culture - but they don't live it.

    Advice to ManagementAdvice

    Seek professional help. Learn to listen to the customers and your own people. The sellers are out competing for the business and fending off competition...you would be wise to listen to what we have to say

    Doesn't Recommend
    No opinion of CEO

Work at Lagasse? Share Your Experiences

Lagasse

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.