Lan Airlines Reviews

Updated April 2, 2015
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3.6
24 Reviews
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Lan Airlines CEO Enrique Cueto Plaza
Enrique Cueto Plaza
15 Ratings

Employee Reviews

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  1. Lan Internship Miami

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Intern in Miami, FL
    Current Intern - Intern in Miami, FL

    I have been working at Lan Airlines as an intern

    Pros

    Great place to work, and very qualified persons. You can get free flights, that is nice

    Cons

    A little stressful, you need to work some weekends.

  2. Passenger Service Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lan Airlines part-time (More than 8 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    A lot of overtime,

    Cons

    not opportunity to growth, the leads, supervisors and management create this atmosphere of terror in the environment where people is scare of saying anything because if you say something they will be bad at you. They ask for too much but the salary is not good.

    Advice to Management

    This is for management at JFK Airport :Change, be a normal person who values people for who they are, do not get mad at people who make mistakes at work, if you are going to give an opportunity to someone be a real person and professional.

  3. Ok but stressfull

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Miami, FL
    Current Employee - Customer Service in Miami, FL

    I have been working at Lan Airlines part-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good travel benefits, a lot of extra hours

    Cons

    Long hours, poor pay, stressful environment

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  5. Great and fun place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Assistant in Miami, FL
    Current Employee - Human Resources Assistant in Miami, FL

    I have been working at Lan Airlines part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lots of learning to be done at lan!

    Cons

    Not really any cons I love working there!

    Advice to Management

    Keep up the great work!

  6. Great job experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Specialist in Lima, Lima Region (Peru)
    Current Employee - Marketing Specialist in Lima, Lima Region (Peru)

    I have been working at Lan Airlines

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing corporate culture. Friendly co-workers all around the company. It is important to notice that for a few years now, LAN has been trying to elevate its performance and deliver a world-class service. They've been very focus on ground and inflight operations so hopefully we will see them in the top10 airlines in the world very soon.

    Cons

    A lot of customers have very strong opinions about LAN. Sometimes to is hard to contain such angry and disruptive customers. It is understandable, but it can go wrong really fast. It is very difficult to make them understand that sometimes problemas (delayed, cancelations) happen not because of the airline, but external factors (weather, airports restrictions, etc).

    Advice to Management

    It is important to manage confidential information as good as possible. A lot of times you can hear about job promotions or salary raises without an official statement from the Human Resources department.

  7. It has been a great 7 years experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Airline Pilot in Santiago (Chile)
    Current Employee - Airline Pilot in Santiago (Chile)

    I have been working at Lan Airlines full-time (More than 5 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Leader Airline in South America, with very high standards and professional Team.
    People is friendly and kind. You can always reach your Supervisor and have a word with them.
    Good benefits and salary. Roster for long haul is very good, for short haul is like everywhere else.

    Cons

    Growth is limited by Chile's location and population.
    Lack of clear information about career progression and company.
    No real long term plans, many times seems to be a reactive company.
    Every department work independently regardless of the consequences that could have on a different department.

    Advice to Management

    Transparency on internal communications.
    Coordinate actions between different departments.

  8. Fun and meritocracy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Revenue Management Analyst in Santiago (Chile)
    Former Employee - Revenue Management Analyst in Santiago (Chile)

    I worked at Lan Airlines full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    great place to work. good location, market salary and really good oportunnities to grow inside of the company. great benefits.

    Cons

    With the Merge with TAM it had lost a little bit of stability. Sometimes you might have a manager that is not very experienced.

  9. Good benefits, lots of burocracy, slow actions due to the size, good oportunities if you like to show yourself

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lan Airlines full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    ariline tickets, good compensation package, a lot of smart people work in here, lunch ffor all employees and transportation provided for those who work near the airport

    Cons

    lots of burocracy, slow changes in the corporate areas, you need to sell yourself a lot in order to get noticed, the anual evaluations are subjective and sometimes the annual goals change in the middle of the period.

  10. Big Company, bureaucratic and disorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Santiago (Chile)
    Current Employee - Analyst in Santiago (Chile)

    I have been working at Lan Airlines full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Flight discounts, change of role in 1,5 years

    Cons

    Flight discount are very difficult to use because depends on spaces available. Few flights have spaces available. Must be in airport for several days before you can get on a plane.

  11. Good benefits but not good value of good employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Planning and Control Analyst in Santiago (Chile)
    Current Employee - Planning and Control Analyst in Santiago (Chile)

    I have been working at Lan Airlines full-time (More than a year)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Very cheap tickets to travle, young culture, good senior management

    Cons

    Not so good salaries, they try to compensate with the cheap tickets.
    Lots of social and politicals to grow.
    Bad work/life balance insome areas

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