Lancaster Laboratories
2.6 of 5 26 reviews
www.lancasterlabs.com Lancaster, PA 1000 to 5000 Employees

Lancaster Laboratories Reviews

Updated Jun 16, 2014

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2.6 26 reviews

                             

17% Approve of the CEO

Lancaster Laboratories President Timothy Oostdyk

Timothy Oostdyk

(6 ratings)

29% of employees recommend this company to a friend
26 Employee Reviews
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    Working for Lancaster Labs

    Anonymous Employee (Current Employee)

    ProsPay is okay to start with for the first year. Coworkers are great. PSS is an awesome concept! 401K match is exceptional and the health benefits are decent. It is nice to be considered for yearly bonuses. Nice around the holiday time with little perks such as company lunches and small incentives.

    ConsTotal nonsense training program for SOPs to be used on the Lancaster site that have ABSOLUTELY no application to working in PSS at a client site. Raises are horrendous and they will do anything to cut cost, including no raises, even for employees who receive "exceeded expectation" reviews consistently. There is little to no encouragement from upper management to continue doing performing at an acceptable level, making morale quite low in the office. Very little communication from lancaster home base to pss

    Advice to Senior ManagementPROVIDE ENCOURAGMENT! Find other ways to cut costs rather than sacrificing employee raises! In a $1b company, would it really be so incredibly difficult to find a way to make a cut somewhere else rather than avoiding paying employees a meager 2-3% raise...not even enough to make an employee happy, but just satisfied enough to keep working hard and wanting to keep doing a good job at work?

    No, I would not recommend this company to a friend

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    Stressful

    Chemist (Former Employee)
    Bedford, OH

    ProsOpportunity to learn new skills
    Meet people
    Good pay

    ConsCompany low balled their bid to get contract. The goal that was set was unattainable.
    The customer provided no assistance to our group.
    After several months, they ended our contract.

    Advice to Senior ManagementOffer more incentives to retain quality employees.
    Provide reasonable bids and demand attainable goals that can be meet.

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    2 people found this helpful  

    Good for Recent Grads

    Anonymous Employee (Current Employee)

    ProsCo Workers are friendly and the system here is very organized

    ConsNo room for learning, all they want is a robot to finish their work

    No, I would not recommend this company to a friend

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    Only Gave One Star Because I Couldn't Give 0 Stars...

    Senior Lab Technician (Former Employee)
    Franklin Park, IL

    ProsCoworkers are great and go through the same "pains" as you. The benefits are great, good amount of days of PTO starts accruing from day one, 401K match, health/dental/vision benefits, etc

    ConsThis is honestly the worst place I could have ever imagined. I highly recommend reconsidering before accepting employment, especially if it is with the PSS (professional scientific staffing) department, ie) not located in Lancaster, Pennsylvania. PSS is a brilliant idea, it really is, but the execution is atrocious. They send you to the site that you are going to work at, after three days of training, and then you are completely on your own. I have experienced three managers in just over a year and all have been extremely rude, disorganized, incompetent, and unfit to manage people. The pay is very low compared to industry standard. They do nothing to accommodate proper hygiene (I've been wearing the same dirty lab coat for months) and they don't care about your safety and health concerns in the lab. They have no concern for your personal life or work/life balance. You will be required to "be flexible to the clients needs" and have to work 10-12 hour days and every weekend. If you ask for vacation months ahead of time, they still won't give you approval until a week before so there is no planning long vacations with flights. I really don't recommend this company at all. If you file an ethics complaint, they will completely ignore you, and then your manager will scream at you and tell you to never try to go over their heads again. They tell you that they "hire from within"...don't listen to them, that is not true. After a year of working there they will tell you that they "made a mistake" with your title, give you a new title and many more tasks to do, but no raise because "that is what you were actually hired at the entire time."

    Advice to Senior ManagementSenior management on site is a mess. In just over a year there I had two managers who knew absolutely nothing and had zero social skills. It's embarrassing. Try hiring quality managers instead of the cheapest people you can get. Take the advice of the employees when you interview for new people: if they all say NO to one person you probably shouldn't hire them. Maybe even personality test them because my experiences show they lied through the entire interview process. Listen to ethics complaints because that is a law suit waiting to happen- if the manager is being completely sexist, talking about his employees private things with other employees, and hitting tables and screaming and causing scenes- he probably shouldn't be a manager anymore..

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    Horrible

    Anonymous Employee (Current Employee)

    ProsFlex time and some of the employees are nice

    Conslack of appreciation for employees, micro management, unrealistic deadlines.

    No, I would not recommend this company to a friend

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    Hi Tech Sweatshop

    Scientist (Current Employee)
    Lancaster, PA

    ProsSteady paycheck nice vacation time.

    ConsThe metrics will depress you. They are impossible to achieve with the systems in place. You have to remember 1001 things at one time and you are responsible for an error even if it goes through 3 other people. There is no investment in equipment, IT or support. Management bullies and threatens everyone. Miracles are expected to happen daily and yet do not pay anywhere close to make it worth it. Management counts on inexperienced and eager youths with big debts to get the work done. Great if you are 23 not so great if you are 40 with a family. Oh and you have a great vacation package but you work it all back anyway. What is a vacation day when you work 10 hours OT every week.

    Advice to Senior ManagementNo one is happy but you have bullied everyone into complacency rather than inspiring someone to make real changes. You've got a winning team with a shoddy playbook. Wake up or else you are going to lose business in addition to the great employees. Have you seen the dead look behind everyone's eyes? How does it feel to suck out the last of people's souls? We aren't McDonald's or Walmart even if we are payed like it.

    No, I would not recommend this company to a friend

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    Don't Work Here Too Long

    Senior CHEMIST (Former Employee)
    Lancaster, PA

    ProsIt's easy to get into this company as a new grad, and the PTO (paid time off) system is pretty generous. Coworkers are generally hard-working and fun people to be around, easy to make friends. Great place to gain experience and to be used as a springboard to move on to more interesting and enriching jobs. Immediate management (group leaders and managers) do their best to make employees feel valued, but truly are helpless in making any of the following concerns better.

    ConsPay is way below average and not consistent. LL has been known in the industry to be "cheap" with their scientists in particular, but it has only gotten worse since being bought buy a larger "cheap" European company. Standard raises are 2-3% per year, and don't seem to matter how well you do (unless that extra 0.25% they give for an above average performance means a lot to you).

    There has been a fever-pitch increase in the emphasis on throughput and automation, which is probably how they think they can justify lower pay since there are only a couple groups that do any real science any more. However, in groups where there are still a lot of complicated and semi-novel projects going on, scientists are treated and paid the same as those who do routine work, or less depending on when they were hired, etc. This is just not acceptable and not how it is done in other companies. Executive management likes to talk about how they are attracting and keeping the best scientists, but it is just not true. Any scientist with a mote of ambition and aptitude will quickly realize that their hard work and knowledge are not well rewarded. Many talented scientists who have worked here less than 10 years have moved on and taken their talent where it is more valued.

    Computer, network, and LIMS systems are in embarrassingly poor shape, and about a decade behind what would be considered acceptable in 2013. The job can be difficult enough with the "do more with less" philosophy that is the way of things now, but is even rougher when there are so many problems in the IT areas that executive management isn't willing to spend money on to fix. Generally, the IT people aren't knowledgeable nor paid enough to really care either. Frustrations like these are easily avoided!

    Advice to Senior ManagementSeriously examine how current experienced employees are paid and valued and find ways you can keep real talent at your company. Spend more money on support services for IT and metrology and validation. Be honest with your employees about your true vision for the company because what you've been saying doesn't match with what you've been doing.

    No, I would not recommend this company to a friend

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    Nothing but metrics

    Anonymous Employee (Current Employee)

    ProsCoworkers are amazing. That's it.

    ConsWhere to start? Extremely low compensation. The benefits, in my opinion, only are a plus for families and mothers. Management is basically non-existent. What I mean by that is, the people who are above Group Leaders do a fine job, but they put completely incompetent people in positions of authority. Depending on the department, there may be lots of work or you may be spending 8 hours brushing up on solitaire skills. Only 20% of a department (2 people per group) can be off on any given day, making scheduling vacation/PTO an absolute nightmare. No sick days. No real room for advancing in the company, and you never get rewarded for hard work.

    Advice to Senior ManagementListen to your employees. We are the "little people" that are at the core of the profits that it seems like only higher management sees. Put people who are good communicators and are efficient in positions of authority. Don't treat and view employees as work horses.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    PSS employment at LL

    Scientist (Current Employee)
    South San Francisco, CA

    ProsThey are a well placed organization. They do their best to make you feel valued. Decent benefits.

    ConsAs a PSS worker, some of the benefits are irrelevant

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    3 people found this helpful  

    Lancaster Labs has made themselves into a stepping stone for college graduates' careers

    Scientist (Current Employee)
    Lancaster, PA

    ProsHires college grads with no experience; Great co-workers; Flexible hours; Benefits are decent; High differential rate for second shift employees

    ConsNot much room for growth or development; Employees work here for about 2 years, gain experience, then go to a company where they will make more money for doing the same job; Supervisors and management do not promote participation of analysts in group meetings nor do they readily or willingly take into account analyst ideas or suggestions; Some supervisors are not knowledgeable in the areas they are supervising

    Advice to Senior ManagementUtilize the employee incentive program; Encourage your workers when they do well and be understanding and helpful when a mistake is made; Train your employees correctly the first time and less errors will be made

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Lancaster Laboratories reviews and ratings — including employee satisfaction and approval rating for Lancaster Laboratories CEO Timothy Oostdyk. All 26 reviews posted anonymously by Lancaster Laboratories employees.