Lancer Hospitality Reviews

Updated November 24, 2014
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2.7
23 Reviews
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Glenn Baron
11 Ratings

Employee Reviews

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  1. 1 person found this helpful

    Learned a lot!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lancer Hospitality

    Pros

    Great learning experience, and great people to work with. Never a boring day and always busy. Management was not afraid to try new approaches to solve issues.

    Cons

    It has all the same issues any other company in this industry has.
    Except, It is growing faster than it can keep up, changes happen faster than they can be communicated.

    Advice to ManagementAdvice

    More training, structured communication.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful

    Outlook Positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lancer Hospitality full-time (more than a year)

    Pros

    If you can handle fast paced, multi-tasking environment this is the place to be. The company is growing and as such offers growth in your career. I enjoy the fact that even though it is a large company the CEO is involved in every detail of the operations. Meaning, his decisions are fact based and aligned with the vision of quality product and services. I have seen him have lengthy conversations with line level employees about what is happening in their work environment and he will act on their input.

    Cons

    Corporate structure is somewhat undefined but they are working towards resolving through new hires and direct communication. It will fix itself soon.

    Advice to ManagementAdvice

    More employees are needed in upper management.

    Recommends
    Positive Outlook
    Approves of CEO
  3. It was nice working there but there is a lot of turnover.

    Former Employee - Barista in Tacoma, WA
    Former Employee - Barista in Tacoma, WA

    I worked at Lancer Hospitality full-time (less than a year)

    Pros

    Nice people to work with.

    Cons

    High turnover rate. Managers micro manage.

    Doesn't Recommend
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  5. 1 person found this helpful

    Challenging environment at times, but a good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lancer Hospitality full-time

    Pros

    This is a continually growing company and it feels like it, in terms of the stresses that come with it. I'm used to it, having been here for a while. I like the growth, it makes me feel secure. Additionally, I feel like hard working staff are appreciated.

    Cons

    Being a growing company, the need to get people into expanded positions sometimes has made for poor hiring decisions, which in turn creates the mostly false impression of high turnover. I think the annual raises are not applied fairly across the board. Some people deserve little, other people deserve more.

    Advice to ManagementAdvice

    Be a bit smarter with hiring the right people, not just fill a vacant slot with someone with a pulse. It will lead to less turnover and more continuity. Take swifter action when it's clear someone is not working out, instead of prolonging a bad situation.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful

    Lancer Hospitality is not a good place to work if you are looking for a career there is no advancement!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Mendota Heights, MN
    Former Employee - Anonymous Employee in Mendota Heights, MN

    I worked at Lancer Hospitality full-time

    Pros

    I have thought and thought if there was anything positive I could tell you about Lancer Hospitality, but there just anything I can come up with.

    Cons

    You should know before you consider a job with Lancer Hospitality that you will be micromanaged. Emails are reviewed on a frequent basis by managers and the inter company chat "big ant" is also watched. If you are out your desk is rummaged through and your computer is checked. I was fired because I mentioned in Big Ant glassdoor.com to someone. Keep in mind someone else told me about it. I wish I had been told about glassdoor.com before I interviewed, I would not have wasted my time.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful

    Simply a job, not a company to build a career/retirement from

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Lancer Hospitality full-time (more than a year)

    Pros

    Good staff at the corporate office excluding 85% of the management

    Cons

    Just to name a few:

    1. Managers read employee email & IM logs for no legitimate reason other than for micro management
    2. Overpriced health insurance plans/premiums
    3. Toxic corporate office environment & very low morale
    4. Outdated point of sale hardware and software with a minimal PCI compliance rank/level
    5. Outdated infrastructure hardware and software (Examples: Server 2003, Windows XP, WSS 3.0)

    Advice to ManagementAdvice

    Respect and treat the staff as they are actual people. If you treat your staff with respect your company probably will not have a evolving door association. People aren't leaving the company because they are weak. People are leaving the company because there is much better out there.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful

    Can't See the Forest For the Trees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate in Mendota, MN
    Current Employee - Corporate in Mendota, MN

    I have been working at Lancer Hospitality full-time

    Pros

    Some talented, if badly under compensated, junior employees at corporate, over worked and creatively deprived chefs with a wealth of experience, and several high ranking execs who've become jaded and accepted their station in life, despite having their talents invalidated on a daily basis. Upper management has a knack for hiring talented young candidates at bargain barrel rates. Some of the people who work alongside you are great to be around, and lots of people here have bright futures, possibly elsewhere. Extremely talented IT department, graphic designers and financial experts.

    Cons

    Pedantic and arbitrary tasks are routinely assigned to people in specialized management positions, who are hopelessly relegated to having all of the responsibility and none of the authority in a severely toxic working relationship. Grandfathered execs who seemingly define milestones and responsibilities by the flight of their whimsy regularly derail true ingenuity and are only satiated by the answers they expect, which is an offering of fealty by precedent of anxious, unqualified, overpaid employees, who have outlived their usefulness as it pertains to operating a business of this nature in the modern world. 

    Top level executives are trigger happy and go on firing sprees, often because they are incapable of identifying their own failures and shortcomings, regularly turning their gaze on employees doing the most to advance the rhetoric of an organization with practices and offerings dating back to the 90s, and sparing those that have spent the duration of their employ in a cyclical manipulation, merely doing what must be done to get paid another day. At times it's perceived as a game of chicken with talent that are awakened to the reality that they're being poorly compensated and over worked. 

    Magic 8 balls are the closest approximation to bold decision making, as corporate employees' responsibilities change so rapidly, and without explanation, that no pragmatic thought or possible logistics could be attributed to their command. Constructive dialogue in meetings is meaningless, as the social environment is fraught with a structure more suitable for the animal kingdom. True problem solving is lost on thoughts of "gaming the system" as you may find yourself astounded by three hour meetings regarding how to manipulate ratings on sites like Yelp, in lieu of remedying the issues at the source of existing complaints. It's a patchwork corporation that brazenly defies even the simplest concept of advancement.

    If you're a "fake it til you make it" type, or looking for entry level work, this is the place for you. If you know your value, or are an experienced professional, don't waste your time interviewing with Lancer. Your most important qualification is your willingness to accept low compensation and to not only work more than is reasonable for an employee in your position, but you will be expected to do other jobs as well ("all hands on deck!", devoid of the familial sense of community that would occasionally encourage employees in other companies to do so of their own volition). Lowball offers are regularly appended by false promises (they will still use the economy as an excuse to offer you a meager annual sum). 

    This is the type of company that has been around long enough that they should know well enough to bring in talent auditors to evaluate the lack of ambition, technical skills and general day to day failings of their upper corporate work force, so they can repair what needs fixing and properly compensate their handful of earnestly talented and hardworking people. Instead, they choose to fire bullets straight up into the sky and hope more of them hit target markers than people. Their relative commercial success in the 20 years preceding this decade has left them blind to what the future holds, and the bleed out will be slow and agonizing. If you're in the business of hospitality, there are a dozen more promising companies to work for in the metro area, and you will certainly not want your experience with Lancer defining your professional legacy indelibly. 

    Advice to ManagementAdvice

    Offer advanced training to your upper management, and do so yourselves electively. Let specialists dictate to you what must be done, that is why you hired them. You are retarding their abilities. Have your staff audited, a lot of your current work force is treading water. Find a direction and navigate it instead of needlessly changing your course. You do not see the body of your history, but you have moved so short a distance with so many people in your employ. This reality is more your fault than theirs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful

    Lancer is a diverse company with a great deal of opportunity for those who want to work hard.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Catering
    Current Employee - Catering

    I have been working at Lancer Hospitality full-time (more than 3 years)

    Pros

    Growing company with lots of avenues for career development. Very entrepreneurial company that promotes from within - even if you want to completely change departments. Management is open to new ideas, as long as they are framed in a positive way (and not just moaning). The venues are fun and the people are awesome! My team feels like family. You can learn a lot here.

    Cons

    The CEO / president of the catering division demands that you work hard, adapt to change, and always continue to develop in whatever position you are in. I personally don't think of these as "cons," but if you are looking for a place to just settle in and keep the status quo, it's probably not a great place for you.

    Recommends
    Positive Outlook
    Approves of CEO
  10. Lancer is great place to grow and learn in a unique industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Assistant in Mendota Heights, MN
    Current Employee - Administrative Assistant in Mendota Heights, MN

    I have been working at Lancer Hospitality full-time (less than a year)

    Pros

    Lancer is growing quickly and expanding into new markets so my job is never limited to just one set of duties. I am constantly learning and working in different areas of the business and I appreciate the opportunities Lancer has given me so far.

    Cons

    Lancer has grown significantly and some of the company policies and procedures need to grow as well in order to catch up.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 4 people found this helpful

    I'm on my way out. Run away from this company.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lancer Hospitality

    Pros

    Some of the people you work with are good. The department of health now watches them more closely. Checks don't normally bounce.

    Cons

    Turn over! If you monitor the company you will find they are constantly hiring for the same handful of postions. Have had several CFO and HR directors. They burn through Chefs like crazy.

    Advice to ManagementAdvice

    It's broken. And everyone knows why it's broken. GB CEO

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