Lands' End Reviews

Updated September 26, 2014
Updated September 26, 2014
119 Reviews
3.0
119 Reviews
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Lands' End President & CEO Edgar Huber
Edgar Huber
36 Ratings

Review Highlights

Pros
  • Full health facility, good work life balance (in 5 reviews)

  • The fitness center is awesome, in theory, since most never get a chance to actually use it (in 8 reviews)


Cons
  • It is somewhat difficult to get full time positions (in 6 reviews)

  • You may have to work part-time hours after the peak season if there aren't any permanent shifts available (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Wonderful Place to Work - Until Sears took it over

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales  in  Schaumburg, IL
    Former Employee - Sales in Schaumburg, IL

    I worked at Lands' End full-time for more than 8 years

    Pros

    Coworkers were amazing and the clothes are great and comfortable. No hard sell techniques. No drama. Phenomenal employee discounts!

    Cons

    Once Sears took over, the quality of the products went way down. The overall atmosphere changed. It was all about selling the most you can in the first customer visit instead of nurturing long time customer loyalty. Eventually the store closed.

    Advice to ManagementAdvice

    Bring back the quality Lands' End is famous for and remember the core values.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Order Filler  in  Dodgeville, WI
    Former Employee - Order Filler in Dodgeville, WI

    I worked at Lands' End full-time for more than 10 years

    Pros

    Every employee is treated like a valued member of the team. Management follows up on suggestions and concerns. Employees are also paid very well and offered an attractive benefit package.

    Cons

    It is somewhat difficult to get full time positions. You may have to work part-time hours after the peak season if there aren't any permanent shifts available. However, you will love working there as a temp or full-timer because you will be treated as a valued member of the team.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Overall Good Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Stevens Point, WI
    Former Employee - Customer Service Representative in Stevens Point, WI

    I worked at Lands' End part-time for less than a year

    Pros

    For a college student it had great pay and benefits. The management was great too and you could tell they really cared about the well being of their employees. The work environment was also nice and friendly.

    Cons

    At times it can be very busy and stressful. There are not too many options for career advancement but it was alright for a seasonal job.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great place to work, not much advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lands' End part-time for more than 5 years

    Pros

    Great atmosphere, products are phenomenal, and I enjoy the people I get to know on a personal level that shop here

    Cons

    Unfortunately, there has been much change within the company that hasn't been for the better (at least in the end of the associates who work in store not corporate level)

    Advice to ManagementAdvice

    Figure out the way the sales are set up and have more open communication with employees within the stores (remember they are what keeps this company running)

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Dodgeville, WI
    Former Employee - Anonymous Employee in Dodgeville, WI

    I worked at Lands' End for more than a year

    Pros

    Amazing people, small town hospitality, fashion forward workplace. Top notch fitness facility on site with pool, indoor track, and tons of classes. The people working here are among the kindest I've ever met. Great access to leading fashion and apparel.

    Cons

    Far from civilization. A 30 minute commute is standard for most people, worse in the snow. CEO and CFO are distant, a little out of touch of how their org is being run.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Lost its way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative  in  Stevens Point, WI
    Former Employee - Sales Representative in Stevens Point, WI

    I worked at Lands' End part-time for more than 3 years

    Pros

    The only benefit I took from working at Lands' End Business Outfitters was that I became good friends with a lot of coworkers. Something to keep in mind... a good portion of our employee 'bonding' was discussing all the cons of the business. See below.

    Cons

    *The majority of leads are not properly trained and unintelligent. Our bathroom breaks are timed, yet myself and another coworker set a timer once, wherein we timed two leads talking about their vacations during non-break hours. It was a few seconds short of 45 minutes.
    *Mediocre benefit packages
    *Little room for advancement (And none if you don't kiss a little butt.)
    *Clear favoritism
    *Full of politics.
    *Shady management. They currently have a lawsuit pending on them for firing an employee using sick hours when he was home with the flu.
    *Cutting corners money wise, which ultimately is taken from the sales representatives (Bonuses, raises, etc.)
    *Poorly micromanaged.

    Advice to ManagementAdvice

    Hire (and train) some professional, responsible, fresh blood who understand the "6-Block", can accurately apply it, and aim to educate and advise their staff.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    A company trying to figure out its way.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern  in  Dodgeville, WI
    Former Employee - Intern in Dodgeville, WI

    I worked at Lands' End as an intern for less than a year

    Pros

    There were some wonderful people and great potential. With an investment infusion aimed at talent, good times could roll again.

    Cons

    In Sears' effort to drive bottom line revenue, they stripped the company of most of what made it special. It's a shell of Gary Comer's creation.

    Advice to ManagementAdvice

    Rediscover the core of what made Lands' End special. Go back to the core principals with truly quality clothing.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Great products in need of management stability

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Graduate Intern  in  Dodgeville, WI
    Former Employee - Graduate Intern in Dodgeville, WI

    I worked at Lands' End full-time for less than a year

    Pros

    Well structured graduate internship program with senior management visibility.

    Cons

    Management continues to change, year after year.

    Advice to ManagementAdvice

    Stabilize company and establish long-term strategy.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 6 people found this helpful  

    Was a great place to work, now not so much.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Dodgeville, WI
    Current Employee - Anonymous Employee in Dodgeville, WI

    I have been working at Lands' End full-time for more than 10 years

    Pros

    The stress of the micromanagement and finger pointing are a great weight loss plan.

    Cons

    There is so much micromanagement that every decision, no matter how small needs to be approved by multiple layers of management. However, you need to keep all documentation of the decision so that when another leader disapproves of the decision that was made, you can cover your rear end. This used to be a team oriented environment that rallied around each other. Now it is a very poisonous atmosphere where there is a lack of trust at every level. There are very few employees left that worked when Gary Comer (who understood how to motivate employees) owned the business. They have been fired or forced out because they are unwilling to "change!" The newer people have been rotating in and out so fast that you hardly learn their names before their two year contract is up and they can leave without financial penalty. Managers rule by fear and intimidation and demand more than can be done by mere mortal. They brag about how much labor expense has been saved in the SEC filings...they left out the part that many of the ones left to pick up the pieces have been driven to insanity. It doesn't take an employee satisfaction survey to understand the root cause of the lowest morale in company history. Hire VP's that understand how to motivate and treat employees so that they want to give it all for the company...most people will bend over backwards when the feel they are sincerely valued and appreciated. Gary Comer understood this.

    Advice to ManagementAdvice

    1. Give clear direction of the vision and let people do their jobs. Stop the micromanagement that stifles creativity and sense of ownership.
    2. Fire the ruthless individuals (managers) that don't have respect for their coworkers and think that they are superior to everyone below them. Some of these individuals are high in the ranks! Most everyone will comply with commands when they have a gun to their head; however it does not create a passionate employee.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Obsessed!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shop Manager  in  Savannah, GA
    Current Employee - Shop Manager in Savannah, GA

    I have been working at Lands' End full-time for more than a year

    Pros

    GREAT product quality, great member base, and merchandising execution standards!

    Cons

    Some Stores can unfortunately close.

    Recommends
    Negative Outlook
    No opinion of CEO

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