Lands' End Reviews

Pros

positive, upbeat, disire excellance, employee friendly

Cons

strong seasonal company, great place to work if you can work your way up

Pros

For the area, the pay is good and the benefits average. For the most part, hard working middle class people who genuinely care for each other and have pride in their jobs.

Cons

Indecision, late changes!!!! Management does not seem to care anymore about what rolls down hill. Many late decisions resulting in lots of late nights and weekends for the worker bees with little recognition. Was told, this is what these tough economic times call for. With the amount of hours I put in working on salary, I would have made more money per hour working in the warehouse. No bonuses the last couple of years and tiny raises.

Pros

Really great benefits, including a great employee discount, on-site fitness center and back-up day care. Lots of great programs on site, from employee only sales, to family events, to fitness programs or hobby workshops.

Cons

Unless you have a full-time permanent position, it can be hard to get hours when it's not busy, but if it's busy it's easy to pick up extra shifts.

Pros

Awesome pay for what we do. Getting to talk to customers and take orders on the phone for a dbl digit pay is well, very lucky I think.

Cons

The small amount of un-paid hours we get. We live in WI for crying out loud. Snow storms, hello! You can't get out of your drive way yet, they expect you to still come to work, you can't sometimes, and poof 8 hours of un-paid gone! Another con- taking us 30 hours of work to build ONE un- paid hour! Well give me MORE than 8-16 hrs to work in a week and that 30 wouldn't sound so miserable to build up!...... I've worked at Land's End for several years now. When I first started I realized you had to work, work, work and hard. That's fine. You get hired at a job, you are expected to be good. I would give up all of my time to them during their peak hours. My nights, weekends, days, whatever. I always went the " extra" mile for my customers. Constantly doing the GGT's and trying to " up-sell" ( although, when I was hired that was NOT part of my job description) I was doing everything right. Yet, my monthly scores that we receive from our " leads" geee, just weren't up to par. They focused too much on negative....The negative was small, yet they made a MOUNTAIN out of it! .I would never get a " hey, great job for driving in that horrible snow storm at 25 mph risking your life to sell our product" Instead just got the typical stare down like I always do when entering that place. Others have talked about " great" "family atmosphere" well, I wish I worked there! Here it seems to be who you know or who's butt did you kiss right!......There is ZERO communication skills there. I'll ask a person of " authority" a question..turn around ask a different person and get a totally different answer! Bottom line for me, I stay for the pay and the wonderful customers! I Walk in with my head down to the floor, hurry to find a place to sit and do my job. And when my lead calls me up to do a " review" always expect to hear the negatives. I've never had anything different. Even though I do everything I'm suppose to do. I just won't ever understand why they just can't give a little praise for a job well done....To me at least.

Advice to Senior Management

I really have absolutely nothing to say. One thing I've learned from working at Lands End is if you do actually say something , nothing changes and you now look like a jerk. ...again for ME where I work. That is MY exp.

Pros

Great family environment. Great work-life balance. Great culture. Lands' End is a relatively fun place to work, and feel that my accomplishments have been recognized.

Cons

Heavily influenced by SHC, which is driving Lands' End to its grave. They restrict growth and investment, but still give impossible goals. A very reactionary department with little foresight.

Advice to Senior Management

Being 100% reactionary leads to errors and lowers morale. Run the business, and prove to SHC that we have what it takes.

Pros

Supportive coworkers and family atmosphere. Friendly people and everyone is willing to meet and help you. It is just a matter of finding time in their schedule.

Cons

Since this is an older company, it takes a lot to create change. There can be a lot of red tape to get things done.

Advice to Senior Management

Promote innovation and put procedures in place to support it. It is built into your values, but make sure your action backs that up.

Pros

Fitness center, walks between buildings on campus, exciting work, nice people, beautiful area of the country, small town feel, you have a voice.

Cons

Lack of upward mobility, Lower compensation than other employers in the area, Slow to change.

Pros

Work life balance, friendly work atmosphere where people treat you with respect.

Cons

Need more investment in the business to fund growth.

Pros

The people and the environment are great - there is a close "family" feel and everyone is willing to go out of their way to help you out.

Cons

I felt that my potential would be underutilized there. Many jobs are routine and the opportunities for advancement seem to cap out.

Advice to Senior Management

Great people - very competent. I would advise that a more technically-oriented training program for interns be instituted so you can attract more talent.

Pros

Great discount, clinic and workout facility on site.

Cons

LIttle to no direction from management, no communication from management, no education or training offered, heavily influenced by Sears, unachievable targets by Sears which means no profit sharing, merit increases or bonuses, employees are negative due to changes since Sears so they feel threatened and do not share information, townie mentality.

Advice to Senior Management

Although your hands may be tied by Sears, realize that you are in a management position and owe it to your employees to provide constructive feedback, direction, opportunities and work and develop them! Also, find a way to make Lands' End a positive place to work. It isn't enough to say be happy you have a job. As soon as the economy turns around, people will jump ship. Also, you have too many people in IT that are the sole source of information for some processes/systems. Cross train these people and protect yourselves in case they leave.