Lands' End Reviews

Updated April 17, 2015
149 reviews filtered by
  • Any Location
  • Any Job Title
2.8
149 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Lands' End CEO Federica Marchionni
Federica Marchionni
4 Ratings

Pros
  • Full health facility, good work life balance (in 5 reviews)

  • The fitness center is awesome, in theory, since most never get a chance to actually use it (in 8 reviews)

Cons
  • It is somewhat difficult to get full time positions (in 6 reviews)

  • You may have to work part-time hours after the peak season if there aren't any permanent shifts available (in 6 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Order Filler in Dodgeville, WI
    Former Employee - Order Filler in Dodgeville, WI

    I worked at Lands' End full-time (more than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Every employee is treated like a valued member of the team. Management follows up on suggestions and concerns. Employees are also paid very well and offered an attractive benefit package.

    Cons

    It is somewhat difficult to get full time positions. You may have to work part-time hours after the peak season if there aren't any permanent shifts available. However, you will love working there as a temp or full-timer because you will be treated as a valued member of the team.

  2. Loved it!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lands' End

    Recommends
    Recommends

    Pros

    Co-workers were friendly and encouraging, as was supervisory staff. Opportunities for advancement early on, if you are asked to stay on as a permanent employee from seasonal!

    Flexible scheduling, great for college students!

    Cons

    I really do not have any complaints about this company.

    Advice to Management

    Keep it up with the balanced feedback!

  3. Helpful (1)

    Blow hot then blow cold. Either way they blow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Lands' End part-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good pay. When you work, which is iffy even when scheduled. They like to send people home early, without the pay you hope to earn when you 1) got scheduled 2) came in.
    Still has enough of a reputation to get you an interview when spotted on the resume.

    Cons

    Misrepresent hours you'll be working.
    Say they'll be flexible if you're a student to match
    your class schedule. They don't.
    Because of the nature of their spotty scheduling, you'll have to
    carry the workload of not just yourself but any number of your "buddy workgroup"
    when they're not scheduled which is FREQUENTLY. This while you're playing
    catch-up, from not be consistently scheduled, for your order follow-ups and contacts.
    Most of the people who want to be full-time seem to never be asked, even after
    working here for 3-4 years. Only one person out of approximately 50 that
    started at same time has been brought on as full time after 28 mos. The few that are still here
    ( about 15) are underemployed even while meeting expectations.

    Advice to Management

    Respect your employee engagement while you have it.
    Schedule people full-time and give them the health insurance if that's what they expressed when brought on board. Customer experience is taking huge hits because there are too many order touches based on erratic scheduling. Customer satisfaction is taking hits because CSRs are penalized more for taking the time to get orders correct and documented than they are penalized for entering an order incorrectly.
    Respect relationship you've established with Customers by carrying the sizes in the garments they've bought from you for years. It is not time to cut out sizes 4X & 5X and low stock 2X and 3X in the middle of an obesity epidemic.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. A great brand, but management needs improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Los Angeles, CA
    Former Employee - Sales Associate in Los Angeles, CA

    I worked at Lands' End

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Great clothes and employee discount. Wonderful co-workers.

    Cons

    No set weekly schedule; erratic hours: could be asked to come in as early as 6 a.m. for inventory or work late in the evening, until 9:30 p.m. (closing). Difficult to have a life outside of work because of scheduling.

    Advice to Management

    Set weekly regular schedules for each employee, or at least partially regular schedules. Need to reward top sales associates and follow through on promises made. Ask for input from sales associates. Show respect!

  6. Helpful (1)

    LEBO Sales & Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultative Sales Associate in Stevens Point, WI
    Former Employee - Consultative Sales Associate in Stevens Point, WI

    I worked at Lands' End full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Not many to mention. Pay is good for this area

    Cons

    Cut throat, managers are rude, talk/make fum of employees in front of other employees, mismanaged and don't know much. Inconsistent guidelines and duties, unrealistic sale metric to meet, benefits have been cut, no bonuses. Management's favorite quote; "more to come" but never answer the question. No advancement!

    Advice to Management

    Clean house; start fresh with new managers & leads.. go back to what LE use to be and GC philosophy on customer service. The business is hurting from the way employee's and customer's are treated!

  7. Helpful (2)

    Hoped it would improve after it left Sears, but NO.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Business Analyst
    Former Employee - IT Business Analyst

    I worked at Lands' End full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Company History. Buildings (environment). Salary is OK.

    Cons

    The workload is staggering. You're in meetings at least 5 hours per day (often more than that), so you never have time to actually do work. You have to read email during meetings, because you have no choice. Even so, you'll spend all night reading email or doing work. So it always really comes down to which 10% of your assigned work will you actually do, and who are you going to aggravate today because you couldn't help them? The amount of time you spend in unproductive meetings in mind-numbing, and I spent probably 45-60 minutes / day simply managing my calendar because of the constant rescheduling. If you have a family or a life outside of work, that will come to a screeching halt. The other thing about being in IT here is that you are always on-call - and I mean always, because there are so few back ups. And most of the time, you're just putting out fires, and figuring out which one to work on next, instead of being proactive and doing things that would make the technology more efficient. Staffing, or lack of, is a huge issue, and it made the morale there really bad toward the end. They just don't want spend the money and hire anyone. I finally left because of too many reasons to list here, but I'm in a much better situation now.

    Advice to Management

    Hire some help. Hire some managers and HR managers that actually care about work/life balance. A lot of people, including me, left because they were burned out and felt abused. They take far too long to backfill positions. And it's not just IT. I know people in the Core business and the LEBO business who said they always felt like they were drowning. Senior management is much more concerned about financial resources than they are about their human resources. People do not matter there.

  8. Room for many improvements!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Professional in Dodgeville, WI
    Current Employee - IT Professional in Dodgeville, WI

    I have been working at Lands' End full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great fitness center. Overall great people to work with. 40% employee discount.

    Cons

    Poor communication and technology is out-dated in many areas.
    Still linked to Sears, which has dragged the company down.
    No bonus in past 5 years.
    No training for employees.
    Current CFO has been the reason for many people leaving the company.

    Advice to Management

    Put more effort into retaining valuable veterans in each department, they helped build the company and have a lot of tribal knowledge.
    Go back to Gary Comer's belief.......Take care of the Employee, Take care of the Customer, The rest will take care of itself.
    Go back to giving a bonus to reward hard-working employees that make the company run successfully.

  9. Helpful (1)

    Company is going downhill fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Dodgeville, WI
    Former Employee - Anonymous Employee in Dodgeville, WI

    I worked at Lands' End full-time (more than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Buildings are nice / Campus-like.

    Cons

    It's understaffed everywhere, and not just a little bit. If you're in IT, you will not have a life, but you will work 60-70-80 hours / week. Company hasn't paid bonuses in at least ten years. No training, no tuition reimbursement, no mentoring, no professional development programs, and the technology is really, really old. And being in tiny Dodgeville, there's almost nowhere to go for lunch. My commute to Madison was 55 minutes each way.

    Advice to Management

    Invest in your people before the rest of them leave too. There's been a mass exodus lately because surrounding employers are all more appealing to work for. The HR department is non-existent, and no one seems to care about the well-being or work/life balance of employees, especially in the IT. No one ever seems to smile there anymore.

  10. College Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Packer in Madison, WI
    Former Employee - Packer in Madison, WI

    I worked at Lands' End

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good Pay. Transportation. Could call in whenever

    Cons

    Mindless Work. Extremely boring and numbing

    Advice to Management

    None

  11. Positive Atmosphere and Creative IT Staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Technical Writer in Dodgeville, WI
    Former Contractor - Technical Writer in Dodgeville, WI

    I worked at Lands' End as a contractor (more than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Stability of a large corporation; comfortable campus. No crowded highway commute, beautiful surroundings. Selective hiring yields smart colleagues. Laid back culture

    Cons

    Remote rural location in Wisconsin means weather can be an issue as can nightlife choices, unless you drive an hour from Madison.

    Advice to Management

    Open an IT satellite office in Madison to tap the UW’s brain pool and attract more top talent more easily.

Lands' End Photos

Lands
At night

+ Add Photo

Work at Lands' End? Share Your Experiences

Lands' End

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.