LanguageLine Solutions Reviews

Current Employee – been working at LanguageLine Solutions

Pros – Work at Home, Set your own schedule for at least 3 months at a time, after which you are able to change, and will be aproved change depending on business needs.

Cons – Pay, nonstop calls coming through, benefits, no paid time off, no paid sick days. Basicaly if your not logged in your not getting paid, regarless of the reason. Accrue 6 or more infractions and get written up, after 2 write ups dismissal, infractions include being late or having a legit illness.

Advice to Senior Management – Improve everything that's in the Cons Section above.

Former Employee – worked at LanguageLine Solutions

Pros – Work at home schedule is good, Very professional environment and so much satisfaction as one helps the client to convey ideas with the customers. Phone training, once per month.

Cons – Very sedentary, your office becomes home! Lack of exercise as you stay home to many hours. No 401 K, good health insurance, low salary. Lack of interaction with colleagues and management to learn how to improve work as one is doing the work. Lack from the company to train for certification in the Medical or Legal interpreter; at Language Line University or other Nation wide Universities.

Advice to Senior Management – Please check employees abilities to perform other positions within the company or let them know of new openings. Stop the dual company strategy and implement management sense over interpreters that pretend to be business administrator's. Administrators lead and interpreters audit quality.

No, I would not recommend this company to a friend

Current Employee – been working at LanguageLine Solutions

Pros – Work from home is a big plus. The pay in Puerto Rico maxes out at 8.50 hour with 2/3d health plan covered and other benefits as required by law (paid vacation and paid sick time). Excellent opportunity to gain customer service skills.

Cons – After first promotion its very difficult to gain any other advancement or salary increase.
Scheduling of work shift can and will change dramatically within a 12-hour window selected by employee.

Advice to Senior Management – Extend more benefits to employees, offer larger performance rewards based on evaluation results.

Former Employee – worked at LanguageLine Solutions

Pros – Obtained experience as a Spanish interpreter.

Cons – I was unable to obtain any training towards medical certification.
No raise ever and don't even think about it.

No, I would not recommend this company to a friend

Former Employee – worked at LanguageLine Solutions

Pros – Work from home, so no added expense of traveling back and forth to work.
Work in the comfort of your PJs.

Cons – No respect for interpreters, as they speak in a very condescending way.
They never communicate with you, only to complain about feedback from an irate customer.
Their recruiter is infinitely rude, if she does not hear what she wants. She offered for me to become an employee for 1/3 of what I made as a contractor ($30/hr to $11/hr), no paid vacation and no benefits, when I “politely” declined the offer her tone changed completely to rude and condescending with a hint of threat.
They have a very limited understanding of the requirements of the different dialects and how some are not mutually intelligible even if they fall under the same language. There was no department to handle that, no matter how often I pointed out that their customers’ needs could be improved by paying attention to such cultural details.
They have no regards for experience or education. It’s a company that is driven by greed. They charge their customers an arm and a leg for their services, and yet they refuse to adequately pay their employees. A Starbucks barista has a more comfortable situation with potential for growth and a higher pay rate with a mere GED.
I would not recommend working at LLS.

No, I would not recommend this company to a friend

Former Employee – worked at LanguageLine Solutions

Pros – working out of your home

Cons – You don't know the meaning of slave driver until you worked for LLS, 3rd world pay, demanding boss who never responds to your e-mail, no sick leave, if you become sick too bad, you're fired, no pay raise ever I was switched to all call interepreter and the pay stayed minimum wage. The call volume is constant and company allows calls to come into your line 10 seconds before your lunch break, just interpreted for 3 hours straight, too bad, here is some more interpreting for you and screw your time off. So this job is actually worse than any job you can imagine, and you get almost no compensation for it. Company does not certify interpreters but tells them to lie to court officers that you are court certified. Some one should shut them down for unsafe working conditions.

Advice to Senior Management – I believe in Karma and everyone single one of you will be punished by Karma for abusing and exploiting your employees. Luis Provenzano should be investigated for abusive way he's handling employees.

No, I would not recommend this company to a friend

Current Employee – been working at LanguageLine Solutions

Pros – Supposed flexibility. Work from home and potential of the earnings in a segment of this business where as a eastern European, i have a very few competitors.

Cons – Working hours, no benefits, lack of communication from management, response time from the management as well as reactions from direct line.

Advice to Senior Management – Start at the human level and you will begin to understand that the translators are the engine of this company and not the management.

No, I would not recommend this company to a friend

Former Employee – worked at LanguageLine Solutions

Pros – The only benefit is that you work from home

Cons – When you take time off due to a family emergency or a sick child, you get reprimanded, even when you have a doctor's note. The sad part is that if you receive 3 warnings for absences (even if they are 100% justified) they let you go. There is NO flexibility whatsoever to balance work life and family life. They expect you to be there, PERIOD. No benetits, no health insurance and I was getting paid the minimum amount for high-quality work. I was there for a year until I got a job elsewhere. My recommendation to others who are looking to work as an interpreter there... DON'T it's a mistake.

Advice to Senior Management – Get your act together. It's unfair that the itnerpreters make close to minimum wage here in the US and you don't even offer benefits or vacation. Be more flexible, there are those of us who are moms and have obligations, children get sick, there are emergencies, etc., Be involved with those of us who are really working hard and are the heart of the company.

No, I would not recommend this company to a friend

Current Employee – been working at LanguageLine Solutions full-time for more than 7 years

Pros – Working from home is the only pro, but lack of compensation and daily mental abuse by clients and company staff soon outweighs it

Cons – No flexibility in schedule, no sick time off, compensation below industry standards, treated like crap most of the time, staff and managers unprofessional, health insurance is a joke, stay away from this company, good to work only as a resume filler

Advice to Senior Management – Management needs no advice, they treat interpreters no better than cattle at the slaughterhouse, that's why turnover rate is 90 percent, DO NOT WORK FOR THIS COMPANY
The pay is minmum wage vs how long you stay on the call, what they don't tell you is most calls are 10 min or less so you'll be earning minimum wage

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

Former Employee – worked at LanguageLine Solutions full-time for more than 3 years

Pros – Other than the salary for Domincan Republic Standards, there are no pros and taking into consideration the fact that the charge the clients by the minute and pay you by the hour, the pay for the job you are doing is abysmal.
I will say they do have an excellent health insurance program at least when I was there, much better than what US work at home interpreters get and that is only because it is law.

Cons – I started working in LLS call center in DR in 2005 right out of college and at the beginning it was a great place to work, pay was good and the workload and enviorment was very good. I got training for 2 weeks before starting to work and I had to take a pass a test before I could take actual calls, the quality of the interpreters was very good, I actually went from CSI (customer service Interpreter) to CSI + to ALLCALL interpreter in less than six month. Then the hiring ethics change, it became all about quantity instead of quality and as many others had said the call volume is ridiculous, current calls get knock by incoming calls, you don't have enough time to take a breather or even get a glass of water in. It is very demanding very mentally exhausting job. The few Supervisors or Inchargers as they are call. that actually care about the Interpreters are fired.

You get no sick pay leave, no sick days, it is easier to win the lottery than to get an schedule change and unless so other willing coworker would swap days with you or would swap schedules with you are were royally screwed. The working conditions were subpar, call center hygiene was abysmal, and god forbid the AC should fail which happen often because you were suppose to work no matter what or get the risk fired. Sweatshop is exctaly what the company was, you had to work in Factory building with no AC, no windows, and no ventilation. One of my co workers actually had a heat stroke and the time she was granted by the doctor to be off was count as an occurence and she was fired a few months later.

Getting your well earn vacation days was subject to approval and you could never take time off for holidays, Gid forbid you were sick because unless you had vacation days to used for when you were sick, you could probably kiss you job goodbye if you miss more than a couple of days. Any time you were late, or miss a work day that counts as an occurrence more than six in a year and bye bye job, it doesn't matter it you send a medical certificate or not it still counts as you not being on the line.

Senior management has absolutely no idea what the job entails or what it feels like to be on the receiving end of the line. Clients were often rude, and had no idea what our job really entails, more often than not you could hear interpreters asking the clients to please slow down, or to limit the amount of information to interpret, and those are the clients that more often that not report you. LLS always side with the client and shows complete disregard of what they call VOI or Voice of the interpreter which were our complains as problems found with clients, service, lines and equipments.

There are many, many more issues but frankly it would take a book to go through all of them.

Advice to Senior Management – Treat your interpreter as humans, go back to quality interpretation instead of quantity, provide better training for intepreters, and provide seminar to instruct your clients into what our job actually entails. Have a very compensation program for interpreter and provide bonus and incentives for those who people that show skill, dedication and quality in their work. Have better quality control checks and only have people train in medical calls to take those calls, remember must of these calls relay on the interpret skill to save a life. Don't punish an interpreter for recusing himself of a call that he or she is not qualify or or been train to take, it made save someones life. Provide training to your management team and other senior staff members to understand the kind of stress interpreting is and to be understanding of their needs, remember we are the driving froce behind your company treat us better.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company