LanguageLine Solutions

www.languageline.com

LanguageLine Solutions Reviews

Updated January 30, 2015
Updated January 30, 2015
140 Reviews
2.4
140 Reviews
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LanguageLine Solutions President & CEO Scott W. Klein
Scott W. Klein
45 Ratings

Review Highlights

Pros
  • I work from home I don't care about paid holiday or sick leave (in 72 reviews)

  • I'm able to work from home and able to help people (in 7 reviews)


Cons
  • Low salary (minimum wage) , No benefits, No paid vacation or sickness (in 24 reviews)

  • no paid vacation, benefits are expensive (in 19 reviews)

More Highlights

Employee Reviews

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  1.  

    Interpreter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Spanish Interpreter
    Former Employee - Spanish Interpreter

    I worked at LanguageLine Solutions

    Pros

    Work at home. Good way to start learning about interpreting.

    Cons

    Very low pay. This is good for anyone getting into the field for first time. Better companies out there that you dont need to be scheduled. No insurance worthwhile.

    Advice to ManagementAdvice

    Pay more fairly You are making tons of money.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    No raise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - All-call Interpreter
    Current Employee - All-call Interpreter

    I have been working at LanguageLine Solutions part-time (more than a year)

    Pros

    Work at home
    Learn new things about we interpret.
    Talk to interesting ppl

    Cons

    Migraines
    Ears get too sensitive so you start hearing things that couldn't hear before and it bothers your sleep
    Not enough money and no hope of raise

    Advice to ManagementAdvice

    I asked my manager and senior language specialist what I can expect in the future and reply was there is no raise like other companies work even after many years. That killed my motivation.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  3.  

    An ok place ' Independant Contractor'

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interpreter in Los Angeles, CA
    Current Employee - Interpreter in Los Angeles, CA

    I have been working at LanguageLine Solutions

    Pros

    -flexible hours
    -work from home
    -good flow of calls
    -decent staff

    Cons

    -the pay would have been good if we were still living in the 70s. Interpreters are the foundation of this company , appreciating them in the salaries will only make the company better.

    Recommends
    Neutral Outlook
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  5.  

    Interpreting Sweat Shop?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interpreter
    Current Employee - Interpreter

    I have been working at LanguageLine Solutions part-time (more than 3 years)

    Pros

    This is possibly the quickest way to have a glimpse into many industries that provide customer service: banks, hospitals, mobile phone companies, internet service providers, utilities, government agencies, law enforcement, stock trading, even some tech companies. The idea that you never know what your next phone call entails is exciting and certainly adds allure to the job. I learned a lot about how to deal with phone/internet/electricity providers and bank/hospitals/police/Social Security just by listening in on the conversations and interpreting. It gave me, an novice interpreter who inspired to become a professional, a well-rounded exposure to terminology in many different fields. Being able to go to work without dressing up and driving through traffic is also a plus. I also came across a couple nice people who also provided good information on resources for interpreters.

    Cons

    This job does not really allow you to gain "good" interpreting skills - I have now obtained an advanced degree in interpretation and have been working in the field for a while. What (little) interpreting skills I obtained during my time at LLS have not served me very well. As a matter of fact, I developed some pretty bad interpreting habits that took a while to break. The reason? First of all, the training they provided was PAINFULLY INADEQUATE. They were more concerned about perpetrating company policies rather than training inexperienced people to become adequate for the job. Secondly, BAD INTERPRETATION seemed quite acceptable - on my first day of work, my supervisor and I listened in on other interpreters, and even though I had never worked as an interpreter before that day, common sense told me the quality of interpreting generally ranged from acceptable to absolutely horrendous. Don't get me wrong - there are a few great interpreters that I came across, but they were definitely a rarity. Lastly, the interpreters were WORKED LIKE SLAVES, that at after working nonstop under a huge amount of stress for so long, even if they tried to provide good quality work, I doubt their now deep-fried brains and exhausted bodies could allow them to function normally. They also blatantly DISREGARDED the fact that we were human beings - illnesses were inexcusable, emergencies were inexcusable, taking time off was nearly impossible. A fellow interpreter, who consistently performed above and beyond, developed a life-threatening condition and requested to have his hours reduced in order to make it to his appointments and whatnot - in response, HR increased his hours. The excitement of the job wore off quickly for me. I felt that I was chained to my phone, not allowed to take a bathroom break for hours, while BEING PAID LESS THAN ONE QUARTER (or in some cases, even one tenth!) of market rates - rates that interpreters out there actually make!

    Advice to ManagementAdvice

    Hire people who actually meet basic requirements of the job - and pay them accordingly!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 4 people found this helpful  

    Highly stressful but low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Interpreter/Translator in Chandler, AZ
    Former Employee - Interpreter/Translator in Chandler, AZ

    I worked at LanguageLine Solutions part-time (less than a year)

    Pros

    They can be very flexible with your schedule. You can make your own schedule and they normally approve it very easily.

    Cons

    The pay too low compares to the stress that you have to deal with. Only 30 cent per minute but your brain has to work extensively.

    Advice to ManagementAdvice

    Please response to your subordinates. I sent so many email to my manager while I were working there but I never received any response from her. It was very dissapointed

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Russian Interpreter - All Calls

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - All-call Interpreter in San Diego, CA
    Current Employee - All-call Interpreter in San Diego, CA

    I have been working at LanguageLine Solutions full-time (less than a year)

    Pros

    No pros except working from home

    Cons

    LOW PAY! NO DECENT BENEFITS, REALLY AVOID THIS COMPANY... they make you go through hoops but they pay the least out of all companies... and all this number 1 company myth...total BS. I used to work for Cyracom (Company#2) - at least my pay was $600-700 more a month.

    IF YOU ARE LOOKING TO SWITCH A JOB - LEARN FROM MY MISTAKE!

    Advice to ManagementAdvice

    there are no managers there... just one disorganized, outdated mess house.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Old school, manage by fear environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions

    Pros

    It is a job and that's it.

    Cons

    Chaotic environment managed - not lead - by insecure people who don't know and don't care about the company, its people or its clients. Executives who run their departments by identifying, stirring up and then using their employees' weaknesses against them. They take care of each other though and everyone knows it. So who can employees go to for help? No one. Walk the hallways and you can feel the stress. People running around afraid to make mistakes and looking over their shoulder.

    Advice to ManagementAdvice

    Executive team: stop trying to keep your people small so you can feel in control. That is no way to run this place. Being mean is nothing to be proud of and everyone is talking about it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LanguageLine Solutions

    Pros

    You get to help people

    Cons

    Little growth potential for interpreters

  10. 1 person found this helpful  

    Not a very good work environment even though you work at home!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Interpreter
    Former Employee - Interpreter

    I worked at LanguageLine Solutions part-time (more than 5 years)

    Pros

    can work pt with a full-time job/schooling schedule

    Cons

    Compensation and schedule change requests are never adequately processed

    Doesn't Recommend
    Neutral Outlook
  11. 4 people found this helpful  

    Tricky and non-transparent payroll calculation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions full-time (more than 3 years)

    Pros

    Okay, It's a job that you can work from home.

    Cons

    They have their own ways of "calculations" and have provided a template explanation to all interpreters how they do their calculations if one is in doubt, which seemingly is transparent. Yet on their payroll they never mentioned how many minutes the interpreters worked, but rather how much the interpreters made in each of their fancy categories (aka Premium minutes, Guarantee minutes, Long call day, Long call night, etc) . If you try to convert those amounts into minutes, you almost could never figure out how they come up with that result. They offer Call History for interpreters to check the calls but one could only date back for a two-week record. The minutes notated in the Call History almost never coherent with their own payroll minutes (after conversion). After informally communicating with some interpreters, I came to notice many of them are just too laid back to check their records closely, and have ignored how much SHORTER in the payroll all the way. One should be surprised in how much less the company has paid the interpreters in a year by keeping a strict record.

    Advice to ManagementAdvice

    First thing first, please improve your way of listing the work minutes and amount on the payroll. We interpreter don't work for free for your company. It's either you deliberately trying to deceive the interpreters, or your system sucks! It's a highly stressful job already, and you are MISTREATING, DECEIVING and EXPLOITING your employees by taking advantage of their stresses.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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