LanguageLine Solutions Reviews

Updated June 30, 2015
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2.5
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Approve of CEO
LanguageLine Solutions President & CEO Scott W. Klein
Scott W. Klein
61 Ratings

Pros
  • Work from home so no transportation or clothing expenses (in 72 reviews)

  • I'm able to work from home and able to help people (in 7 reviews)

Cons
  • Low salary (minimum wage) , No benefits, No paid vacation or sickness (in 24 reviews)

  • No paid holidays and no real incentives (in 19 reviews)

More Pros and Cons

172 Employee Reviews

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  1. Helpful (1)

    LLS pros and cons

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - North Carolina in Fuquay-Varina, NC
    Current Employee - North Carolina in Fuquay-Varina, NC

    I have been working at LanguageLine Solutions full-time (More than 5 years)

    Pros

    Work at home, decent training in the beginning

    Cons

    No benefits, no flexibility, some say very low pay, but not too bad for my area...if I lived in California it would be different.

    Advice to Management

    START LISTENING TO YOUR INTERPRETERS. MAKE ROOM FOR SOME OF THEIR NEEDS.


  2. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Spanish Interpreter in Tampa, FL
    Current Employee - Spanish Interpreter in Tampa, FL

    I have been working at LanguageLine Solutions

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Ongoing training, knowledge , amazing supervisors

    Cons

    Would like a raise and benefits


  3. Helpful (1)

    Independent contractor

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions

    Pros

    You can work from home which is really an advantage. Flexible hours as you choose to work when you're able.

    Cons

    Long hours of standing by depending on the demand. When there is not enough demand, you're just sitting around trying to occupy yourself without being completely free.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Interpreter

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at LanguageLine Solutions (Less than a year)

    Pros

    Easy work flow, great company culture

    Cons

    Hard to communicate with management.


  6. Helpful (1)

    so far so good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interpreter/Translator
    Current Employee - Interpreter/Translator

    I have been working at LanguageLine Solutions

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    no commute, employee support, great flex

    Cons

    not enough pay. sometimes hav to wait more then 20min to be assisted


  7. Helpful (3)

    Very Low pay , comparing to the volume of work !

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Arabic Interpreter in New York, NY
    Current Employee - Arabic Interpreter in New York, NY

    I have been working at LanguageLine Solutions

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    - work from home .
    - ability to change the hours and shift

    Cons

    -very low pay according to what they charge the client .
    -very low pay according to the volume of the calls and the efforts .
    -no paid holiday.
    -have to deal with obnoxious , rude non English speakers.

    Advice to Management

    at least Raise the wages !


  8. Helpful (2)

    Going from bad to worse

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - All-call Interpreter in San Francisco, CA
    Current Employee - All-call Interpreter in San Francisco, CA

    I have been working at LanguageLine Solutions part-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Able to work from home.

    Cons

    They pay minimum wage, no benefits, no response from the managers, a lot of technical problems, unsolved issues with payroll, and nobody cares.

    Advice to Management

    Answer your phones, return our calls, or at least, respond to our emails. Show some respect.


  9. Helpful (1)

    All Call Interpreter

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - ACI in San Juan, PR
    Current Employee - ACI in San Juan, PR

    I have been working at LanguageLine Solutions full-time (Less than a year)

    Recommends
    Recommends

    Pros

    Work from Home. Medical, Dental, Vacation & Sick days, Employee basic Life Ins. Bonus pay outs. Save on gas, food & clothing expenses.

    Cons

    Low wages compared to other interpreter companies


  10. Helpful (3)

    low pay, no benefits

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions full-time

    Pros

    home office, no dress code

    Cons

    low pay, no benefits, no sick leave, no pay rise


  11. Interpreter and Training

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions

    Pros

    Freedom, make your own schedule, work from home.

    Cons

    Training included the use of a complicated telephone system that seems to tuen interpreters into telephone operators.

    Advice to Management

    Value the intensive training and education Interpreters have undergone and do not try to make them to the work of the telephone operators. Those are two different jobs.



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