LanguageLine Solutions

  www.languageline.com
  www.languageline.com

LanguageLine Solutions Reviews

Updated December 9, 2014
Updated December 9, 2014
134 Reviews
2.4
134 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
LanguageLine Solutions President & CEO Scott W. Klein
Scott W. Klein
42 Ratings

Review Highlights

Pros
  • I work from home I don't care about paid holiday or sick leave (in 72 reviews)

  • I'm able to work from home and able to help people (in 7 reviews)


Cons
  • Low salary (minimum wage) , No benefits, No paid vacation or sickness (in 24 reviews)

  • no paid vacation, benefits are expensive (in 19 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great pay, great management

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions

    Pros

    Very laidback management, great friends and people and opportunity to meet and make friends with people. Job satisfaction and great pay, benefits and vacations as well as 401k.

    Cons

    Sometimes good friends you make will not be there the next day which is a huge blow when you know them for a long time, sometimes its really slow and nothing to do but read and read.

  2. 2 people found this helpful  

    telphone interpreter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at LanguageLine Solutions

    Pros

    Able to work at home.

    Cons

    Unable to talk directly to manager always email and don't get reply within a day and very low pay.

    Advice to ManagementAdvice

    Not a good company to work for long time.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Better than unemplyment benefits...barely

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSI INTERPRETER in Houston, TX
    Current Employee - CSI INTERPRETER in Houston, TX

    I have been working at LanguageLine Solutions part-time (more than an year)

    Pros

    No commute.No money spend on transportation.No money spend on things you would need for a regular jib (clothes,shoes etc)

    Cons

    Money not spend on transportation is spend on other items such as paper,pens,bills (light,internet and portion of phone bill). Mininum wage pay if working in certain schedules.No communication.No help,no guidance,no paid time off,no vacation time, no holidays off.Every absense counts as a bad negative mark.Everything is blamed on interpreter (dropped calls,angry clients(even if its due to hold time to get to us),systemn not working,calls that are lost or not picked up due to glitches (alot of glitches)in their faulty system.Again no communication between any department,everyone says something else,no clear answers from anyone.Takes forever to respond to anything.LLS truly does not care about its employees or clients for that matter.Alot hiring is being done out of the country and those interpreters are being rushed to get "qualified"to receive all types of very important sensitve calls (medical,legal) even if they have no prior knowledge or exp which could be very dangerous.I am a US interpreter and they failed me eventhough I am a certified medical interprter in my home state and most likely it is becuase of the increse in pay.I still get medical calls just not pay so they are very unfair.Alot of discrepancies in check,must keep close eye on it.No moving up.Ever.No increse in pay.Ever.Unless you get "qualified"to receive all calls,whcih is next to impossible unless you are out of country.Gives all OT to out of country employees.If cuts are needed they only cut US employees.

    Advice to ManagementAdvice

    Please train other departments more throughly.Just like with INT,agents,SLS,IOMs everyone should be monitored and rated on their services.Please keep everyone informed.An email send to every employee when theres changes or any important information to be shared could be the only way to get correct information to everyone without it being somehow changed after going through so many people.Provide at least a couple of days where employees can call off without fear of getting a warning or threat to get fired.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Its a revolver door company,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Arabic All Call Interpreter in Monterey, CA
    Current Employee - Arabic All Call Interpreter in Monterey, CA

    I have been working at LanguageLine Solutions full-time (more than an year)

    Pros

    work from home no commute.

    Cons

    Lack of Management, Lack of communications, company policies applied on employees only, you will have to move mountains to make the management respond to your emails. In my case, my resignation letter made them respond.
    It is like going through hell for your vacation time to approved and at the end it will be given to as an "approved absence". Lack of coordination, lack of communication. Good job for GED holders, actually that is what they want. They don't care about the services provided to the Clients as they let their best employees quit their jobs easily. No raise, no future promotions, no future in this company. Wasted 18 months in this death trap, not going to waste anymore time. My pay was not bad comparing to the others, but still too low for my skills.

    Advice to ManagementAdvice

    Pay attention to your interpreters, supervisors will not bring you the revenues as the interpreters do. Honor your company policy towards your interpreter and their rights. Honor your interpreter's requests and emails by a simple email even if with two sentence but in time.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    The company without leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - None Spanish Medical Interpreter -work At Home in Los Angeles, CA
    Current Employee - None Spanish Medical Interpreter -work At Home in Los Angeles, CA

    I have been working at LanguageLine Solutions part-time (more than 3 years)

    Pros

    No office to go to.

    Cons

    No way to talk to other interpreters as a group to share and steam out with each other. They need to provide group telephonic meetings to hear the issues such as the bad phone system they purchased and why they areosing clients?

    Advice to ManagementAdvice

    Talk to the backbone of your business meaning the interpreters.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Interpreter at Language Line Solutions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions part-time

    Pros

    can work at home in any place
    flexible schedule, can change schedule

    Cons

    no pay raises, have been working here for 3 years
    Very few phone calls.
    Even they don't have as many hone calls, but they kept hiring new people.

    Advice to ManagementAdvice

    Stop hiring new people if you do not have enough phone calls for everyone!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Good work experience, very tense work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LanguageLine Solutions full-time

    Pros

    Got a lot of experience with interpretation and general customer service, and working from home you do save a lot of money and gas.

    Cons

    Low pay, everything that happens ie, you get sick,phone broke, got 5 minutes late is stacked against you in form of a formal warning and eventually everyone gets fired, because you can't go a full year with a perfect attendance record.

    Advice to ManagementAdvice

    Increase pay and be just be more comprehensive with the interpreters who are running the company.

    Disapproves of CEO
  9.  

    Good company to work for, supervisors are very helpful and friendly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Interpreter in El Paso, TX
    Former Employee - Interpreter in El Paso, TX

    I worked at LanguageLine Solutions part-time (more than an year)

    Pros

    You can choose your own schedule, you can work from home.

    Cons

    On busy days, it can become stressful to interpret call after call.

    Recommends
    No opinion of CEO
  10. 2 people found this helpful  

    The worst management ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interpreter in Portland, OR
    Current Employee - Interpreter in Portland, OR

    I have been working at LanguageLine Solutions full-time (less than an year)

    Pros

    An ok per-hour rate. Close to my place

    Cons

    They opened a center in Portland and they hired interpreters for several languages. 2 months later they discovered that they hired more than they need, so they started laying off people. A lot of those interpreters left a full time jobs for this one. In-charges and managers are incompetent, they absolutely have no idea how to run this center. If you work there first feeling you will have is insecurity, now I regret that I quit my previous job and I already looking for another job. My advice to you is to think twice before joining them.

    Advice to ManagementAdvice

    No advice. People's life is not a game.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Convenient Work at home employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Spanish Interpreter
    Current Employee - Spanish Interpreter

    I have been working at LanguageLine Solutions full-time (more than an year)

    Pros

    You are an employee not a contractor. Everything is phone based and training was computer and phone based. The variety of calls makes the day interesting and your day goes quickly.

    Cons

    Once you select your schedule when hired they refuse to allow you to change it. You can never reach your assigned manager when questions arise. You are the last to know of changes that affect you. No true communication with employees...at lease the home based ones...maybe its better if you work at a call center.

    Advice to ManagementAdvice

    Working from home is very different then working from a call center. I wish the company would be more willing to work with the schedule changes when there are legitimate reasons for the change.

    Negative Outlook
    No opinion of CEO

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