LanguageLine Solutions Reviews

Updated April 20, 2015
158 reviews filtered by
  • Any Location
  • Any Job Title

Employee Reviews

Sort: Popular Rating Date
  1. Helpful (4)

    Highly stressful but low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Interpreter/Translator in Chandler, AZ
    Former Employee - Interpreter/Translator in Chandler, AZ

    I worked at LanguageLine Solutions part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    They can be very flexible with your schedule. You can make your own schedule and they normally approve it very easily.

    Cons

    The pay too low compares to the stress that you have to deal with. Only 30 cent per minute but your brain has to work extensively.

    Advice to Management

    Please response to your subordinates. I sent so many email to my manager while I were working there but I never received any response from her. It was very dissapointed

  2. Helpful (7)

    Tricky and non-transparent payroll calculation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Okay, It's a job that you can work from home.

    Cons

    They have their own ways of "calculations" and have provided a template explanation to all interpreters how they do their calculations if one is in doubt, which seemingly is transparent. Yet on their payroll they never mentioned how many minutes the interpreters worked, but rather how much the interpreters made in each of their fancy categories (aka Premium minutes, Guarantee minutes, Long call day, Long call night, etc) . If you try to convert those amounts into minutes, you almost could never figure out how they come up with that result. They offer Call History for interpreters to check the calls but one could only date back for a two-week record. The minutes notated in the Call History almost never coherent with their own payroll minutes (after conversion). After informally communicating with some interpreters, I came to notice many of them are just too laid back to check their records closely, and have ignored how much SHORTER in the payroll all the way. One should be surprised in how much less the company has paid the interpreters in a year by keeping a strict record.

    Advice to Management

    First thing first, please improve your way of listing the work minutes and amount on the payroll. We interpreter don't work for free for your company. It's either you deliberately trying to deceive the interpreters, or your system sucks! It's a highly stressful job already, and you are MISTREATING, DECEIVING and EXPLOITING your employees by taking advantage of their stresses.

  3. Average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LanguageLine Solutions

    Pros

    You get to help people

    Cons

    Little growth potential for interpreters

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Translate/interprt mandarin to English or vice versa

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions

    Pros

    Good management and assistance in one's application and training

    Cons

    Time difference could be an issue

  6. Very friendly Staff

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions

    Pros

    It is a good training experience

    Cons

    Time difference could be an issue

  7. Need more flexibility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Over the Phone Interpreter in Chicago, IL
    Former Contractor - Over the Phone Interpreter in Chicago, IL

    I worked at LanguageLine Solutions as a contractor (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    you work at home
    no traveling or dress up

    Cons

    never really meet my co workers
    lack of sense of being in a company
    pay is low for someone with a language and training background
    you have to stick with the schedule

  8. Helpful (4)

    Sucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    No traffic jam work from home

    Cons

    Everything. Worst company I ever worked for. No communicate with your management team at all. Very difficult to change schedule or request anything.

  9. Helpful (3)

    This is the worst company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Spanish Interpreter in Chicago, IL
    Former Employee - Spanish Interpreter in Chicago, IL

    I worked at LanguageLine Solutions part-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Work at home. That's the only upside to working here sadly. I tried thinking of others but this is it.

    Cons

    No advancement opportunities, no raises, high call volume, management expects you to interpret as if you were a decent paid, certified interpreter yet pay you minimum wage, management is rude, many clients are rude as well.

    I would not recommend this company to anyone. Stay away.

    Advice to Management

    Compensate the interpreters better since you expect them to interpret near flawlessly. Or else don't expect it.

  10. good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interpreter in Monterey, CA
    Current Employee - Interpreter in Monterey, CA

    I have been working at LanguageLine Solutions full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    very stable job, very respectfull for employees

    Cons

    pay is too low, work load too much

    Advice to Management

    give everybody a raise

  11. Flexible hours, reliable employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Interpreter
    Current Contractor - Interpreter

    I have been working at LanguageLine Solutions as a contractor (More than 10 years)

    Neutral Outlook
    Approves of CEO
    Neutral Outlook
    Approves of CEO

    Pros

    I have worked for this company for over a decade and they have always paid me on time. In the language sector that is a very valuable aspect. I have gotten a steady flow of calls from them. All in all, it's a very reliable company to contract with.

    Cons

    No raises. They have not once raised my rates in the entire time I have worked there. It would be nice to have a more traditional career path that interpreters can follow. As it stands right now, it is a dead end street. You give your time, you receive your check.

LanguageLine Solutions Photos

Work at LanguageLine Solutions? Share Your Experiences

LanguageLine Solutions

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.