LanguageLine Solutions

www.languageline.com
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Employee Reviews

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  1.  

    Flexible hours, reliable employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Interpreter
    Current Contractor - Interpreter

    I have been working at LanguageLine Solutions as a contractor (more than 10 years)

    Pros

    I have worked for this company for over a decade and they have always paid me on time. In the language sector that is a very valuable aspect. I have gotten a steady flow of calls from them. All in all, it's a very reliable company to contract with.

    Cons

    No raises. They have not once raised my rates in the entire time I have worked there. It would be nice to have a more traditional career path that interpreters can follow. As it stands right now, it is a dead end street. You give your time, you receive your check.

    Neutral Outlook
    Approves of CEO
  2.  

    good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interpreter in Monterey, CA
    Current Employee - Interpreter in Monterey, CA

    I have been working at LanguageLine Solutions full-time (more than a year)

    Pros

    very stable job, very respectfull for employees

    Cons

    pay is too low, work load too much

    Advice to ManagementAdvice

    give everybody a raise

    Recommends
    Positive Outlook
    Approves of CEO
  3. 3 people found this helpful  

    This is the worst company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Spanish Interpreter in Chicago, IL
    Former Employee - Spanish Interpreter in Chicago, IL

    I worked at LanguageLine Solutions part-time (more than 3 years)

    Pros

    Work at home. That's the only upside to working here sadly. I tried thinking of others but this is it.

    Cons

    No advancement opportunities, no raises, high call volume, management expects you to interpret as if you were a decent paid, certified interpreter yet pay you minimum wage, management is rude, many clients are rude as well.

    I would not recommend this company to anyone. Stay away.

    Advice to ManagementAdvice

    Compensate the interpreters better since you expect them to interpret near flawlessly. Or else don't expect it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    telphone interpreter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at LanguageLine Solutions

    Pros

    Able to work at home.

    Cons

    Unable to talk directly to manager always email and don't get reply within a day and very low pay.

    Advice to ManagementAdvice

    Not a good company to work for long time.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    The company without leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - None Spanish Medical Interpreter -work At Home in Los Angeles, CA
    Current Employee - None Spanish Medical Interpreter -work At Home in Los Angeles, CA

    I have been working at LanguageLine Solutions part-time (more than 3 years)

    Pros

    No office to go to.

    Cons

    No way to talk to other interpreters as a group to share and steam out with each other. They need to provide group telephonic meetings to hear the issues such as the bad phone system they purchased and why they areosing clients?

    Advice to ManagementAdvice

    Talk to the backbone of your business meaning the interpreters.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Interpreter at Language Line Solutions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions part-time

    Pros

    can work at home in any place
    flexible schedule, can change schedule

    Cons

    no pay raises, have been working here for 3 years
    Very few phone calls.
    Even they don't have as many hone calls, but they kept hiring new people.

    Advice to ManagementAdvice

    Stop hiring new people if you do not have enough phone calls for everyone!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Great pay, great management

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions

    Pros

    Very laidback management, great friends and people and opportunity to meet and make friends with people. Job satisfaction and great pay, benefits and vacations as well as 401k.

    Cons

    Sometimes good friends you make will not be there the next day which is a huge blow when you know them for a long time, sometimes its really slow and nothing to do but read and read.

  9. 1 person found this helpful  

    Good work experience, very tense work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LanguageLine Solutions full-time

    Pros

    Got a lot of experience with interpretation and general customer service, and working from home you do save a lot of money and gas.

    Cons

    Low pay, everything that happens ie, you get sick,phone broke, got 5 minutes late is stacked against you in form of a formal warning and eventually everyone gets fired, because you can't go a full year with a perfect attendance record.

    Advice to ManagementAdvice

    Increase pay and be just be more comprehensive with the interpreters who are running the company.

    Disapproves of CEO
  10.  

    Good company to work for, supervisors are very helpful and friendly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Interpreter in El Paso, TX
    Former Employee - Interpreter in El Paso, TX

    I worked at LanguageLine Solutions part-time (more than a year)

    Pros

    You can choose your own schedule, you can work from home.

    Cons

    On busy days, it can become stressful to interpret call after call.

    Recommends
    No opinion of CEO
  11. 3 people found this helpful  

    Its a revolver door company,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Arabic All Call Interpreter in Monterey, CA
    Current Employee - Arabic All Call Interpreter in Monterey, CA

    I have been working at LanguageLine Solutions full-time (more than a year)

    Pros

    work from home no commute.

    Cons

    Lack of Management, Lack of communications, company policies applied on employees only, you will have to move mountains to make the management respond to your emails. In my case, my resignation letter made them respond.
    It is like going through hell for your vacation time to approved and at the end it will be given to as an "approved absence". Lack of coordination, lack of communication. Good job for GED holders, actually that is what they want. They don't care about the services provided to the Clients as they let their best employees quit their jobs easily. No raise, no future promotions, no future in this company. Wasted 18 months in this death trap, not going to waste anymore time. My pay was not bad comparing to the others, but still too low for my skills.

    Advice to ManagementAdvice

    Pay attention to your interpreters, supervisors will not bring you the revenues as the interpreters do. Honor your company policy towards your interpreter and their rights. Honor your interpreter's requests and emails by a simple email even if with two sentence but in time.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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