LanguageLine Solutions Reviews

Updated April 20, 2015
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Employee Reviews

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  1. Helpful (3)

    telphone interpreter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at LanguageLine Solutions

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Able to work at home.

    Cons

    Unable to talk directly to manager always email and don't get reply within a day and very low pay.

    Advice to Management

    Not a good company to work for long time.

  2. Helpful (2)

    The company without leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - None Spanish Medical Interpreter -work At Home in Los Angeles, CA
    Current Employee - None Spanish Medical Interpreter -work At Home in Los Angeles, CA

    I have been working at LanguageLine Solutions part-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    No office to go to.

    Cons

    No way to talk to other interpreters as a group to share and steam out with each other. They need to provide group telephonic meetings to hear the issues such as the bad phone system they purchased and why they areosing clients?

    Advice to Management

    Talk to the backbone of your business meaning the interpreters.

  3. Helpful (2)

    Interpreter at Language Line Solutions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions part-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    can work at home in any place
    flexible schedule, can change schedule

    Cons

    no pay raises, have been working here for 3 years
    Very few phone calls.
    Even they don't have as many hone calls, but they kept hiring new people.

    Advice to Management

    Stop hiring new people if you do not have enough phone calls for everyone!

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  5. Great pay, great management

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions

    Pros

    Very laidback management, great friends and people and opportunity to meet and make friends with people. Job satisfaction and great pay, benefits and vacations as well as 401k.

    Cons

    Sometimes good friends you make will not be there the next day which is a huge blow when you know them for a long time, sometimes its really slow and nothing to do but read and read.

  6. Helpful (3)

    Its a revolver door company,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Arabic All Call Interpreter in Monterey, CA
    Current Employee - Arabic All Call Interpreter in Monterey, CA

    I have been working at LanguageLine Solutions full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    work from home no commute.

    Cons

    Lack of Management, Lack of communications, company policies applied on employees only, you will have to move mountains to make the management respond to your emails. In my case, my resignation letter made them respond.
    It is like going through hell for your vacation time to approved and at the end it will be given to as an "approved absence". Lack of coordination, lack of communication. Good job for GED holders, actually that is what they want. They don't care about the services provided to the Clients as they let their best employees quit their jobs easily. No raise, no future promotions, no future in this company. Wasted 18 months in this death trap, not going to waste anymore time. My pay was not bad comparing to the others, but still too low for my skills.

    Advice to Management

    Pay attention to your interpreters, supervisors will not bring you the revenues as the interpreters do. Honor your company policy towards your interpreter and their rights. Honor your interpreter's requests and emails by a simple email even if with two sentence but in time.

  7. Good company to work for, supervisors are very helpful and friendly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Interpreter in El Paso, TX
    Former Employee - Interpreter in El Paso, TX

    I worked at LanguageLine Solutions part-time (More than a year)

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    You can choose your own schedule, you can work from home.

    Cons

    On busy days, it can become stressful to interpret call after call.

  8. Helpful (1)

    Good work experience, very tense work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LanguageLine Solutions full-time

    Disapproves of CEO
    Disapproves of CEO

    Pros

    Got a lot of experience with interpretation and general customer service, and working from home you do save a lot of money and gas.

    Cons

    Low pay, everything that happens ie, you get sick,phone broke, got 5 minutes late is stacked against you in form of a formal warning and eventually everyone gets fired, because you can't go a full year with a perfect attendance record.

    Advice to Management

    Increase pay and be just be more comprehensive with the interpreters who are running the company.

  9. Helpful (3)

    The worst management ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Interpreter in Portland, OR
    Current Employee - Interpreter in Portland, OR

    I have been working at LanguageLine Solutions full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    An ok per-hour rate. Close to my place

    Cons

    They opened a center in Portland and they hired interpreters for several languages. 2 months later they discovered that they hired more than they need, so they started laying off people. A lot of those interpreters left a full time jobs for this one. In-charges and managers are incompetent, they absolutely have no idea how to run this center. If you work there first feeling you will have is insecurity, now I regret that I quit my previous job and I already looking for another job. My advice to you is to think twice before joining them.

    Advice to Management

    No advice. People's life is not a game.

  10. Helpful (1)

    Convenient Work at home employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Spanish Interpreter
    Current Employee - Spanish Interpreter

    I have been working at LanguageLine Solutions full-time (More than a year)

    Negative Outlook
    No opinion of CEO
    Negative Outlook
    No opinion of CEO

    Pros

    You are an employee not a contractor. Everything is phone based and training was computer and phone based. The variety of calls makes the day interesting and your day goes quickly.

    Cons

    Once you select your schedule when hired they refuse to allow you to change it. You can never reach your assigned manager when questions arise. You are the last to know of changes that affect you. No true communication with employees...at lease the home based ones...maybe its better if you work at a call center.

    Advice to Management

    Working from home is very different then working from a call center. I wish the company would be more willing to work with the schedule changes when there are legitimate reasons for the change.

  11. Learning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Interpreter in Monterey, CA
    Former Employee - Interpreter in Monterey, CA

    I worked at LanguageLine Solutions full-time (More than 8 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    To improve language skills and to help others

    Cons

    Not knowing the vocabulary. Call center environment

    Advice to Management

    Let people breath. Improve their benefits. Respect their space

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