LanguageLine Solutions

  www.languageline.com
  www.languageline.com

LanguageLine Solutions Reviews

Updated December 9, 2014
Updated December 9, 2014
134 Reviews
2.4
134 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
LanguageLine Solutions President & CEO Scott W. Klein
Scott W. Klein
42 Ratings

Review Highlights

Pros
  • I work from home I don't care about paid holiday or sick leave (in 72 reviews)

  • I'm able to work from home and able to help people (in 7 reviews)


Cons
  • Low salary (minimum wage) , No benefits, No paid vacation or sickness (in 24 reviews)

  • no paid vacation, benefits are expensive (in 19 reviews)

More Highlights

Employee Reviews

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  1.  

    Experience at a cost

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions full-time

    Pros

    Good service helping people who don't speak English well or at all.

    Cons

    Not a people oriented company. Very little value placed on employees.

    Advice to ManagementAdvice

    Take care of your assets - your interpreters. They deserve better than they are getting.

    Recommends
    Negative Outlook
    Disapproves of CEO
  2.  

    Language Line reviews

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LanguageLine Solutions

    Pros

    Work from home so no transportation or clothing expenses. Great training. If you need OT the will give it as per their needs.

    Cons

    No paid holidays or vacation. But that is in the continental US. In Puerto Rico they pay the minimum per hour, but they have paid vacation and extra if they work on a holiday.

    Advice to ManagementAdvice

    Employees will be happier if, at least they could get paid vacation time in USA. Also, regular analog landline service is being stopped to change for dsl or cable based lines. You may have to find ways to protect privacy using those services and allow employees to use them; if not, if technology keeps changing and phone companies completely get rid of analog landline service, the company will lose employees and will probably close.

  3.  

    lowest paying interpreter jobs in the industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions full-time

    Pros

    Working from home. If you are inexperienced you will get decent training, I guess its suitable for a mom that woud like to work from home and doesn't necessarily need the money or benefits.

    Cons

    Low salary (minimum wage) , No benefits, No paid vacation or sickness.
    Every sick day counts as an occurrence . Company charges clients almost $4 per minute but pays the interpreter about $10 per hour!!!

    Advice to ManagementAdvice

    increase wages

    Doesn't Recommend
    Neutral Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Worst Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions

    Pros

    You could work from home, it saves you some trouble. But you also could get depressed and disconnected. You could not get in touch with your manager. No one is going to write a reference letter for you. It is only good for a side job.

    Cons

    Don't trust this company. The managers tell lies. They don't really know what is going on. The management is a mess. They are very irresponsible.
    Absolutely no respect for their employees. They are exploiting immigrants.
    No culture. No training. No paid holiday. No flexibility. No career.

    Advice to ManagementAdvice

    Be ashamed of yourself.

  6.  

    Can't wait to leave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at LanguageLine Solutions

    Pros

    Work from home and that's it

    Cons

    It's one of those companies, together with Berlitz, which are taking advantage of the new immigrants, who just arrived in the country and are happy to get ANY job with ANY pay.
    Paying peanuts, no benefits(lousy medical insurance doesn't count), no paid vacations, and even for getting an unpaid leave, you have to jump through the hops, which is really weird - the company with so many employees should have tons of opporutnities to allow you to go when you need that. The job itself is not arranged in the way so not to give you too much stress. Between calls I just NEED to have a small tiny break, a minute would do. But when the call flow is high, they would call you non-stop.

    Advice to ManagementAdvice

    Provide proper training. You can't just throw unprepared people off to work. It's embarrasing for the company and stressfull for the employees.
    Allow people to grow professionally. The best way for you would be to have an elite team of interpreters with proper pay and benefits, so each employee could have the opportunity to enter that team, if their performance is great. At the moment, whether I do great or just OK, I am still paid the same peanuts with no chance of raise.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    It's a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Interpreter in Chicago, IL
    Former Employee - Interpreter in Chicago, IL

    I worked at LanguageLine Solutions part-time (more than an year)

    Pros

    Great to help bridge the language barriers, work from home

    Cons

    No paid vacation, sick days.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Not impressed at all; avoid it if you can.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - All Call Spanish Interpreter
    Current Employee - All Call Spanish Interpreter

    I have been working at LanguageLine Solutions full-time (more than an year)

    Pros

    The pros are self evident. You get to work from home, so you save on gas, clothing and time.

    Cons

    You will be translating for some of the most ignorant people on earth; people who did not finish grade school in many cases. It is one call after the other working with people who can't spell their last name. It gets very frustrating after some time. No paid holidays and no real incentives. The company will also manage the queue to control the amount of time you get paid for. I have been here for about a year and a half and I am wishing for a new job more and more as every day goes by.

    Advice to ManagementAdvice

    You need to increase pay and provide real benefits as well as paid holidays and all those nice things American works usually get.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Stressful to work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Spanish Interpreter in San Juan, PR
    Current Employee - Spanish Interpreter in San Juan, PR

    I have been working at LanguageLine Solutions full-time (more than an year)

    Pros

    Good training. Work from home. That's the only pro for me. I really can't think of any other good thing about this company.

    Cons

    It is customary for the telephonic interpreters to be paid by the minute. This company pays by the hour and swamps you with more calls than you can handle without straining. If you compare the hourly pay of this company with what the others in the industry pay, they are 50% under.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Avoid it if you can!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Over the Phone Interpreter in Monterey, CA
    Current Employee - Over the Phone Interpreter in Monterey, CA

    I have been working at LanguageLine Solutions full-time (more than 3 years)

    Pros

    You get to work from home, which means no extra spending on gas or work appropriate clothing, and the schedules are flexible.

    Cons

    There are no sick days, no paid vacation time, and no holidays either (so be prepared to work on Christmas and New Year's Day, which are the two busiest days of the year). You only get around $22 per month for phone service, so if it costs you more than that, you will have to pay the difference out of pocket. You also pay for your electricity usage and are required to have a computer (which you also have to pay for on your own). If you need to replace your headset and/or phone, you have to pay out of pocket first and then get reimbursed. You can only do that every two years, though, so if you have to replace anything before then, you are on your own. And you get all this for $8 an hour!

    Advice to ManagementAdvice

    If you are not willing to extend the same benefits that office workers have to those of us who do most of the work and earn you the money (aka: the interpreters), you should at least be nice and pleasant. Everyone I've dealt with (except for those people at IRC) is extremely rude and uneducated.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Don't go unless it's your only chance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at LanguageLine Solutions

    Pros

    Working from home
    No rush hour traffic

    Cons

    Just cutting down on benefits year after year
    Call volume is unbelievable

    Advice to ManagementAdvice

    You are there because of your Interpreters
    Stop increasing your benefits and cutting down on theirs

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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